Askitalian Reviews 284

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, including cancellations, missing items, and incorrect deliveries. People frequently found the food quality to be poor, describing dishes as tasteless, undercooked, overcooked, or containing unexpected foreign objects. Reviewers also expressed dissatisfaction with the service, citing slow response times, inattentive staff, and instances where staff were perceived as rude or dismissive. However, some customers were satisfied with their experience, praising the delicious food, particularly specific dishes like carbonara and desserts. A number of people also highlighted excellent service, mentioning friendly, attentive, and helpful staff members who made their visits pleasant and accommodating.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise staff members for being... See more

Service

Reviewers mention ambiguous feedback about service. While some customers praise the excellent and attentive... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the delicious food, highlighting... See more

Product

People report ambiguous experiences with product. Many customers praise the food, highlighting dishes like... See more

Order

Reviewers highlight negative aspects of order. Many customers report issues such as food being delivered... See more

Based on these reviews

Rated 2 out of 5 stars

Very disappointed after today’s (26/12/25) visit in Warrington… if we’d bought a microwave meal from the co-op it would have been tastier.. we ordered at the table, the waitress was very friendly, tho... See more

Rated 2 out of 5 stars

I booked a table 2 weeks ago for this date for my birthday and they had given the table away when we arrived. Then our cocktails came without prosecco, service was really slow and they had run out... See more

Rated 2 out of 5 stars

The service was good but the food was very mediocre. My pizza was far too hard around the edges and the accompanying chips were cooked for far too long. My partner didn't finish hers as they were sea... See more

Rated 1 out of 5 stars

Today at 16:44 I order a pizza for delivery using Just Eat. It was canceled at 18:51 without any kind of explanation leaving me and my husband hungry and angry on Friday evening. They will never ever... See more

Rated 1 out of 5 stars

Basingstoke branch. We ordered the mushroom risotto and the rice was hard rock, tasteless and on top of that, we find a metal piece stuck on my teeth. Reported to the staff, they say “sorry” and too... See more

Rated 1 out of 5 stars

Our meal was very rushed even though there were no other customers in the restaurant. The waiters rushed us through the whole meal and then a waiter called Bart added their own tip on the bill and di... See more

Rated 1 out of 5 stars

Not only was the food so spicy that it burnt my granddaughters mouth, the service was appalling. We waited over 45 minutes from eating the starter to getting the over spicy main course. When informing... See more

Rated 1 out of 5 stars

Absolutely terrible and disappointing. The food we ordered was delivered freezing cold. Was not Uber's fault either. Found out on the slip that it had been made almost 2 hours before the driver came t... See more

Rated 1 out of 5 stars

When we walked into the Ask italian in Strartford upon avon, there was time available on the website we got told very rudely its booking only. So we checked the website and booked a timeslot, got it... See more

Rated 1 out of 5 stars

Forgot food, didn't acknowledge us when we walked in or ordered foot came after an hour and and starters took 30 minutes . Drinks where watered down and service was terrible

Rated 1 out of 5 stars

Appaling service. The restaurant was less than half empty when we were sat down. We were told by our server that he would be back in a few minutes to take our drink order. He disappeared out the bac... See more

Rated 1 out of 5 stars

We have always had excellent service in the ASK restaurants in our area ie GLOUCESTER Quays and MALVERN. Yesterday we met college friends for the first time in years at the ASK in George Stree... See more

Rated 1 out of 5 stars

When we arrived at the restaurant in Newcastle, we were completely ignored and made to wait to be seated whilst being stared at multiple times and clearly mumbling between themselves. When we were fin... See more

Rated 1 out of 5 stars

Ask Horsham 15-4-25. Seabass Alforno. Tiniest fillet of fish hidden under a pile of spinach. The pot of "white wine sauce" looked a gloopy mess and tasted like dish water. Not nice at all...

Rated 1 out of 5 stars

Went to Ask Italian at Merry Hill at 13.20, there were at least 6 tables empty, but when we asked for a table for 2, we were told there were no tables available. When I pointed out the empty tables, w... See more

Rated 1 out of 5 stars

Very rude waiter and aggressive when he didn’t bring the other stater for my son I will never come back.

Rated 1 out of 5 stars

Inedible takeaway for the Opera. Two journeys to Moreton in Marsh to collect the missing items in the order.

Rated 1 out of 5 stars

Prawns are not cooked and the olives do not taste fresh at all. Smelly and does not look fresh at all. Manager does not even bother to come around the table to speak about the issue. That's not the wa... See more

Rated 1 out of 5 stars

Visited ask Italian in Wetherby and it’s shocking service waited for over an hour and a half for our mains and only we got was the waitress should we have no staff. Absolutely waste of monies as this... See more

Rated 1 out of 5 stars

Had a meal before 02 show , 4 hours later was violently ill on boat and then at London bridge station, hadn't eaten anything else so could only have been the chicken

Rated 5 out of 5 stars

Five star presentation at Ask Italian Marlborough: you can rely on Rowan and his team to provide top class service and well thought out dishes of high quality. From the freshest olives to the tastiest... See more

Rated 5 out of 5 stars

Amazing experience. Ask at Stamford WOW food absolutely amazing the quality of ingredients used excellent. Karolina was absolutely amazing. We had a party of 11 for our son's 15th birthday. We were a... See more

Rated 4 out of 5 stars

I’ve upped my rating since eating her the last three times, one thing that helps is the blue light card 30% off that does take on averages about 20.00 off the bill. Of 2 mains 2 starters one drink ea... See more

Rated 5 out of 5 stars

We had Bart as our waiter today and we was comfortably the best waiter I’ve had at a restaurant in a long time, was so attentive and generally really friendly to me and my younger sister which is alw... See more

Rated 5 out of 5 stars

Liverpool branch fd was amazing ad serve Kayleigh was superb going above and Beyond also asking if we were celebrating a special day food arrived super quick and Kayleigh made it the more special tha... See more

Rated 5 out of 5 stars

Went to the Ipswich restaurant for lunch. Our server Rob was excellent, super friendly & funny. The food was delicious & we didn't have to wait too long. We were also given a sample of their fresh lem... See more

Rated 5 out of 5 stars

Rob and his team from the Ipswich branch made my experience a really pleasant and relaxing one, particularly as I was by myself. The service was really friendly, attentive and quick. Their food is bri... See more

Rated 5 out of 5 stars

My sons and I visited Ask Italia in Malvern. As my one son was surprising my other son with a visit last minute it was all very hush hush! Alicia could not have been more accommodating and he... See more

Rated 5 out of 5 stars

I was most impressed with the service and food. The waitress was very friendly and helpful. My friend and I were availing ourselves of the “Perks” and a note had been made on the booking about our... See more

Rated 3 out of 5 stars

It is way to cold for children my 12 week old got so cold yesterday we had to take him to hospital to get checked over and he was screaming for two hours. Turn that air con off even the adults were fr... See more

Rated 5 out of 5 stars

Had a great meal and evening last week in Stamford. Katarina was lovely, funny and made my birthday meal relaxed and awesome. Food was great, especially the desserts. Would recommend!

Rated 3 out of 5 stars

We arrived an hour early for our booked table. Apologised, but was met with a very warm welcome by our server Jessie. On explaining I had an anchovy allergy, they promptly gave me their food intolera... See more

Rated 4 out of 5 stars

The whole 4stars are for the service, not so much the food. We were all tired so wouldn’t be fair to critic the food though it wouldn’t bring us back. The service however was wonderful. Lee at the Dur... See more

Rated 5 out of 5 stars

Worthing Branch - ordered a takeaway. Food on time and delicious, easy and pleasant collection. Staff very friendly.

Rated 5 out of 5 stars

I recently visited the Warrington branch for my daughters 18th Birthday. We were a large party of 28 and from the moment we walked in we were all made to feel very welcome, everything was set out... See more

Rated 3 out of 5 stars

Me and my partner are regular visitors to the merry hill restaurant and we have always had faultless service and food is amazing..this visit today was a little different as we went in the daytime, s... See more

Rated 5 out of 5 stars

I think this was a great experience and i really enjoyed the food. Shoutout to our waitress Lauren who was amazing!!!😁

Rated 5 out of 5 stars

It's cheap and cheerful food. They offer some great deals through there perks scheme. Decent sized portions. Menu could do with a bit of a shake up though, been the same for agggeees!

Rated 5 out of 5 stars

The two lovely staff members at the Winchester ask Italian, Chas (I hope that’s right!) were amazing! We were a nightmare and you guys were fantastic - thank you so so much! Thank you again for the to... See more

Rated 5 out of 5 stars

We had an absolutely incredible experience at ASK Italian Lakeside with our group of seven, and the Carbonara was undoubtedly the star of the evening—perfectly creamy, rich, and authentic. A massive t... See more


2.7

Poor

TrustScore 2.5 out of 5

284 reviews

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Rated 1 out of 5 stars

Visited ask Italian in Wetherby and…

Visited ask Italian in Wetherby and it’s shocking service waited for over an hour and a half for our mains and only we got was the waitress should we have no staff.
Absolutely waste of monies as this was my mums birthday and this ended as a horrible experience.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

We had an absolutely incredible…

We had an absolutely incredible experience at ASK Italian Lakeside with our group of seven, and the Carbonara was undoubtedly the star of the evening—perfectly creamy, rich, and authentic. A massive thank you and five stars to Chef Bobby, who managed to deliver every single dish for our large table with incredible timing and flawless quality. You can really taste the care and skill Bobby puts into his cooking, making what could have been a hectic group dinner into a seamless, delicious, and truly memorable celebration!

13 March 2026
Unprompted review
Rated 2 out of 5 stars

The service was good but the food was far from good

The service was good but the food was very mediocre. My pizza was far too hard around the edges and the accompanying chips were cooked for far too long. My partner didn't finish hers as they were seasoned behind belief.
Such a disappointment as my previous experience was at the Glasgow branch and was fantastic. Worlds apart from the experience I have had as the Merry Hill branch.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Winchester Ask Italian

The two lovely staff members at the Winchester ask Italian, Chas (I hope that’s right!) were amazing! We were a nightmare and you guys were fantastic - thank you so so much! Thank you again for the tote, saved my sister massively! 🫶🏻

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all round

I recently visited the Warrington branch for my daughters 18th Birthday. We were a large party of 28 and from the moment we walked in we were all made to feel very welcome, everything was set out perfectly for us and the staff were on hand to help. Throughout the visit the staff were amazing, could not do enough for us and made a fuss over my daughter for her birthday.
The staff made sure we had drinks when we needed the, the menus were available and they were always close to offer assistance when we needed it.
The food order was perfect with no mistakes which was brilliant as we were such a big party and the food its self was delicious. It came out very hot and well presented.
The plates were taken away as soon as everyone had finished and then they brought the cake over so we could sing happy birthday.
Everyone if us in the party had a great time especially my daughter all thanks to the amazing staff at ASK Warrington. I would highly recommend to anyone who is looking for a delicious meal with a perfect service. Thankyou Team at ASK Warrington we will be back.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Had a meal before 02 show

Had a meal before 02 show , 4 hours later was violently ill on boat and then at London bridge station, hadn't eaten anything else so could only have been the chicken

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Stone Cold Dissapointment

Absolutely terrible and disappointing. The food we ordered was delivered freezing cold. Was not Uber's fault either. Found out on the slip that it had been made almost 2 hours before the driver came to pick it up. No restaurant should send cold food out! Made fr a very disappointing Valentine's Day. Will be chasing up a refund.

14 February 2026
Unprompted review
Rated 2 out of 5 stars

I booked a table 2 weeks ago for this…

I booked a table 2 weeks ago for this date for my birthday and they had given the table away when we arrived. Then our cocktails came without prosecco, service was really slow and they had run out of tiramsu by 2pm on a Saturday, what italian runs out of tiramsu?
So we skipped dessert . Overall felt like a fast food cafe but dishes were not fast. Ask at lakeside Thurrock

31 January 2026
Unprompted review
Rated 5 out of 5 stars

A Very Positive Experience!

I was most impressed with the service and food.
The waitress was very friendly and helpful. My friend and I were availing ourselves of the “Perks” and a note had been made on the booking about our requirements.
My friend and I had not seen each other for a while and had a lot to catch up with. We stayed a long time, but there was no pressure to leave.
It was a thoroughly positive experience in all respects.

21 January 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointed after today’s…

Very disappointed after today’s (26/12/25) visit in Warrington… if we’d bought a microwave meal from the co-op it would have been tastier.. we ordered at the table, the waitress was very friendly, though extremely quiet, the food quality wasn’t great, definitely not freshly prepped and cooked, though I’m told they aren’t anyway …just average food at best… I love a carbonara, I would not recommend it, pretty tasteless, I ordered lasagna, which my son finished… after his disappointing carbonara, that wasn’t bad to be honest! But we won’t be back there again .. sorry but not impressed..

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid orders for delivery!!!

Today at 16:44 I order a pizza for delivery using Just Eat. It was canceled at 18:51 without any kind of explanation leaving me and my husband hungry and angry on Friday evening. They will never ever see any order from my family and friends. Please, don't bother yourself booking with them for delivery. They can cancel your order at anytime! Highly not recommended!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

It's cheap and cheerful food

It's cheap and cheerful food. They offer some great deals through there perks scheme. Decent sized portions. Menu could do with a bit of a shake up though, been the same for agggeees!

30 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful service at Ask italian Never AGAIN

When we walked into the Ask italian in Strartford upon avon, there was time available on the website we got told very rudely its booking only.
So we checked the website and booked a timeslot, got it all confirmed, then went back in was again to be told this time you can't book on the same day??
We noticed tables were available but the host wasn't interested in what we thought or other people. We had no apology or anything. Glad to say we wont be going back again. The lady host needs trainng in being polite and friendly.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Went to the Ipswich restaurant for lunch. Our server Rob was excellent, super friendly & funny. The food was delicious & we didn't have to wait too long. We were also given a sample of their fresh lemonade, which was lovely

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Rude staff and felt alienated from the moment we got there

When we arrived at the restaurant in Newcastle, we were completely ignored and made to wait to be seated whilst being stared at multiple times and clearly mumbling between themselves. When we were finally seen to, it felt as though we were being rushed in, despite the restaurant being almost empty. The same waitress then gave us the menus and we asked for some tap water. We asked for the set menu for their 3 course meal but the whole time something with the atmosphere felt off. I even had the same feeling a few days prior and I wish I trusted that feeling before going there. She was then constantly glancing despite asking us if we would like a couple of minutes to read the menu and make a selection. I wouldn't have been as bothered if it had been busy, but we went when it was near empty. It felt like we were being rushed from the very moment we were seated. To save the embarrassment we didn't touch any of the drinks (including the complimentary shots of some pink stuff) which we weren't informed what it was and it was our first experience of the franchise. I decided to tell them we had a family emergency and we promptly left. Never again will I step foot in one of their restaurants. It was genuinely the worst experience we have ever had, and we didn't even get to the point of ordering any food or proper drinks. I couldn't honestly recommend going there at all.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Appalling !!

Went to Ask Italian at Merry Hill at 13.20, there were at least 6 tables empty, but when we asked for a table for 2, we were told there were no tables available. When I pointed out the empty tables, we were told they were reserved. I asked if the 4 booths were reserved as well, then the excuse was staff were on their lunch breaks. I asked did the customers already sat were they being served and as it’s a busy time - lunch, then why aren’t staff breaks staggered and the answer is they have to have a break. So I wouldn’t recommend this place as the lack of service is appalling. Also I felt we were judged as we walked in and as a gay couple we were not wanted.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

My sons and I visited Ask Italia in…

My sons and I visited Ask Italia in Malvern.

As my one son was surprising my other son with a visit last minute it was all very hush hush!

Alicia could not have been more accommodating and helpful. Nothing was a problem and the food was great.

Having kind staff is everything and Alicia was up there with the best.

9 September 2025
Unprompted review

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