Excellent Customer Service
I went to Beaverbrooks Merry Hill to look at the White Omega Speedmaster. From the moment I entered the store I was made to feel welcome. After a few minutes browsing time I was invited to sit in the Omega section with both Luke & Keighley. They were very attentative and gave me an excellent, full customer experience. I was shown all features and purchase options. I honestly felt like royalty!
Having received all the information I needed, my details were taken to follow up in just over a weeks time. However, having time to think through the day and having hsd a great experience earlier, I returned the same day and again, Luke & Keighley attended to me and also my partner who came too. The purchase was made and I was very happy. The links were sorted along with the paperwork and I finally left the store knowing I had received great service once again.
I would not hesitate in returning to Beaverbrooks Merry Hill and will certainly recommend to friends and family.
I think many stores could learn a lot from Beaverbrooks in how to treat customers.