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Recent reviews

MB R

MB R

Rated 1 out of 5 stars

I purchased a bearded dragon through MorphMarket from Sovereign Geckos. The animal was advertised as a black female with specific genetics and characteristics, but when the shipment arrived, I immediately discovered that I had received a completely different animal: a bright red male leatherback. I contacted the seller immediately, and the seller eventually admitted that it was not the animal I purchased and said the original baby had died.Seller had another black female but did a bait and switch anyway. The seller also acknowledged that the babies had not been fed properly, and the animal I received was extremely undersized. I contacted MorphMarket because this was clearly a material misrepresentation. During the dispute, MorphMarket presented two possible resolutions: refund with a return, or keep the animal with a partial refund. When the seller refused to resolve the matter on those terms, I proposed the partial-refund option that MorphMarket itself had presented. MorphMarket then told me I was not entitled to a partial refund. When I pointed out that MorphMarket had specifically presented that option in its August 22 communication, it disputed having offered it until I directed them back to their own communication. The most concerning issue, however, was Buyer Protection. MorphMarket repeatedly told me to return the animal first and that if the seller did not refund me afterward, I could then file for Buyer Protection. That was not what MorphMarket’s written policy said. The policy required the Buyer Protection claim to be initiated during the active dispute. In other words, the period when I was actively disputing the transaction was precisely when I was eligible to invoke Buyer Protection. The seller’s refusal to resolve the dispute was not a reason I should have been considered ineligible. If anything, that was exactly why Buyer Protection was necessary. I ultimately researched MorphMarket’s own policy myself and discovered that I needed to file the claim while the dispute was still active. I did so. MorphMarket then denied the claim, relying in part on the fact that I had not followed the seller’s requested return procedure. This created a serious contradiction. MorphMarket was telling me to return the animal first and rely on Buyer Protection afterward, even though following that instruction could have caused me to miss the period in which the policy required me to file the claim. Why would I reasonably trust that MorphMarket would protect me later, after I had returned the animal and potentially lost eligibility, when they were already refusing to protect me while I was actively within the dispute and eligible to invoke the program? If I had followed their instructions, I could have ended up with neither the animal nor my money, while being told afterward that I was no longer eligible for Buyer Protection. MorphMarket’s behavior speaks for itself. Its contradictory statements, shifting explanations, and handling of my dispute demonstrate its intent. If MorphMarket genuinely intended to protect me as the buyer, it would have clearly explained the correct procedure and allowed me to invoke Buyer Protection while I was eligible, rather than directing me away from it. MorphMarket also told me twice that the handling of the matter was “in my favor,” yet the practical result was that the seller’s preferred resolution prevailed. I have since found other public complaints and Trustpilot reviews describing concerns about MorphMarket’s dispute handling and inconsistent application of Buyer Protection. While I cannot independently verify every other complaint, the similarities are concerning. This is bigger than my individual transaction. If a marketplace advertises Buyer Protection, buyers should be able to rely on that protection and receive clear, consistent information about how to use it. If you have experienced similar issues with MorphMarket, I encourage you to document everything carefully and consider filing a complaint with the Kansas Attorney General’s Office and the Federal Trade Commission (FTC). You may also consider reporting the matter to your own state Attorney General. In my experience, MorphMarket did not provide the transparency, consistency, or buyer protection that I reasonably expected from a marketplace offering a Buyer Protection program.

Safa Bourbour

Safa Bourbour

Rated 1 out of 5 stars

In 2014, I signed up for T-Mobile’s "Plan One" for myself and my family; the cost for three people was $145. However, because I set up direct payments, I received a $5 discount per line, bringing the total down to $130. I have been a T-Mobile customer for nearly twelve years. For years, the payments were automatically deducted from my account, and I didn't pay much attention to the exact amount—I simply trusted them. I believe it was in 2013 that I added a fourth line for my spouse under the terms available at the time. My spouse passed away in 2020, and I visited a T-Mobile store to ask them to put that fourth line on hold; they told me I would have to pay $20 or $25 a month for this service, which I agreed to. I was abroad for a while, and upon my return, I visited the same store only to discover that my fourth line had been reassigned to other people. Whenever I asked how this could have happened, the only response was, "We're sorry, we don't know what happened! You should call customer service." When I call customer service, after waiting for half an hour, I get connected to a call center in the Philippines! They are very polite, but they only promise to investigate and get back to me—or they say they’ll send a notification, though nothing has actually happened in the two years since. Yet, T-Mobile continues to charge an extra $25 to my account, claiming it is for the third line, even though my original plan cost $130. I don't have internet access at work because I'm told my phone doesn't support 5G, even though a colleague has the exact same model and has no issues with the internet! I finally managed to speak with a supervisor in the Philippines who promised to look into it and get back to me, but a week has passed with no word. I was told to visit the store on the 11th to pre-order a new phone to resolve the internet problem. When I asked whether I should do it online or go to the store, I was advised to visit the store in person. Today, September 9, 2026, I took time off work and went to the T-Mobile store in Irvine around 11:00 AM, only to be told they weren't accepting pre-orders today and I should come back tomorrow! So, I advise anyone signing a contract with this company to keep a close eye on payments; after a while, they hike up the costs using flimsy excuses, and there is no one to hold accountable. I plan to look for a more reliable provider.