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Recent reviews

Ray.M

Ray.M

Rated 2 out of 5 stars

The hotel was very clean, the staff were excellent, and breakfast was consistently good and served hot. The disabled room was spacious enough for my mobility scooter, and the lift could accommodate my scooter, my wife and me, although it was quite small. However, I feel it is important to share our experience to help other disabled guests make an informed decision before booking. The accessible room was not fully suitable for my needs. Although the room itself was spacious, there were three small steps leading into the bedroom. The slope leading to the room was also very steep, and initially felt quite intimidating to use on my mobility scooter. The bathroom was particularly difficult from an accessibility perspective. The toilet was very low and had no grab rails to help me sit down or stand up. There were also no grab rails in the shower. These are important facilities for guests with reduced mobility and should be considered carefully before booking. The hotel had many entrance doors to go through to get around and they were difficult to open independently for wheelchair users and people using mobility scooters, meaning assistance may be needed to get around or leave the hotel. The sofas and chairs throughout the hotel were also worn, with collapsed padding that made them feel flat and uncomfortable to sit on. The hotel’s location at the top of the town, on a mountain, created additional challenges. Taxis often had to be booked well in advance, as otherwise the wait could be at least an hour. The pavements leading down to the town were very narrow, and getting around the town on a mobility scooter was difficult due to limited dropped kerbs and narrow pavements. The breakfast was enjoyable, but the restaurant menu was limited. We were also disappointed with the Sunday roast. It appeared to have been prepared in advance rather than freshly cooked. The chicken was excessively salty, the potatoes had very hard skins and resembled jacket potatoes, and the meal overall was tasteless and disappointing given how it was advertised. Finally, the shampoo, body wash and hand wash dispensers in the bathroom were practically empty. We asked reception for the cleaners to replace them, but this did not happen during our stay. For a four-night stay costing more than £1,500, we were disappointed, particularly by the accessibility issues and the lack of follow-up on the bathroom toiletries. The hotel has real strengths in its cleanliness, staff and breakfast, but improvements are needed to ensure that disabled guests can stay comfortably, safely and independently.