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Recent reviews
Fabio Anfuso
As a regular B2B buyer on Alibaba.com, I am deeply frustrated by an unfair platform practice and non-existent human support. Following a resolved supplier dispute, I was granted $45 in dispute indemnity funds (clearly labeled in my dashboard as issued from indemnity, NOT a promotional coupon). On October 1st, Alibaba deducted the entire $45 balance as "expired" without sending any prior email, alert, or expiration notice. When I contacted support with screenshots proving the origin of the funds, I was trapped in an endless loop of identical, copy-pasted responses from different agents ("Nel", "Mar") who refused to read the evidence or escalate the case to a Tier-2 supervisor. Taking back a buyer's legitimate dispute compensation in total silence is unacceptable. I am ready to update this review as soon as a real manager reviews the case and restores my funds.
Felicia Rehn
I discovered DIY Art Club through an Instagram ad and was impressed by their fantastic selection of painting kits. I ended up ordering 8 different kits for myself! After placing my order, I realised I had accidentally forgotten to include the frames. I emailed them and received absolutely outstanding customer service from Sarah, who was incredibly helpful, friendly and quick to resolve the issue and adjust my order. She made the whole process so easy! I couldn’t be happier with the service – truly above and beyond! Now I can’t wait for my paintings to arrive. Hopefully, the quality is just as amazing as the customer service!
Alexander vonTutschek
We found HS garden service via mybuilder.com. We booked Callum for a job a month into the future & hoped it would go as planned. All went exceptionally well. Callum is very easy to deal with and communication was excellent. HS Garden services did exactly what they said they would. You are dealing directly with the owner Callum and his trusted assistant Rowan. We will very happily recommend them and will be using their services in the future.
Emmanuel Pothos
I understand that this is a new company. The only thing I will say is that I had to cancel my order (only because I realised my wife has, separately from me, the same idea about a household gift). I requested an order cancellation within 24 hours as per their policy; they responded immediately and refunded my order. Their customer service is certainly excellent. I would certainly consider buying from them in the future.
Lindi Withey
BEWARE - This company automatically include insurance at the checkout which you have to opt out of or get charged for (£4.95 insurance I think for a £30 skirt) . I hadnt even realised it was there and had never expected it to be automatic. I immediately wrote to them saying I didnt want it but they would not refund it. I will not be buying from them again.
Aslam Baderoen
Someone was calling me last month and trying to explain something in German language that I didn't understand. I then set up a telephonic meeting and requested that the person speaks English. OLB customer service accommodated me and I was explained in English what was needed from my side. Thanks OLB for going the extra mile (:)
Joseph Anikwe
My $300 deposit was stolen by Deriv specialist. How could they withdraw funds from my account and alter my transaction history. Case ticket #176443 was unjustly handled and a total waste of my time trying to get my funds back. Please, traders should be aware that Deriv is a fraudulent platform.
Juliet Britz
I bought a LG washing machine, it leaks water and have tried to contact several staff to have my machine fixed. All our attempts to have the machine fixed have been met with empty promises, we have been in contact with Nasreen Mohammed Trisha Reddy The warranty appears to be an empty promise.
