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Recent reviews

Cloudy

Cloudy

Rated 1 out of 5 stars

BEWARE OF THIS COMPANY Complete failure to safeguard personal data and unlawful attempted charges (£517):I am leaving this review to warn others about serious ongoing compliance and billing failures at plan.com. This is now the fourth time this year that my personal bank account details have been compromised due to their severe lack of data protection controls. Repeatedly exposing sensitive financial details is a direct breach of UK GDPR regulations. To make matters worse, plan.com attempted to unlawfully levy £517 directly from my bank account twice this week, their fourth data breach this year (in April they attempted to levy £8,000.00, and £7,000.00 one 2 separate occasions prompting an ombudsman complaint which found against them. Since the Ombudsman resolution in June they levied £730 and £517 today leaving me overdrawn and for no reason. I have no arrears with this company and they do not care when you inform them of their data breaches. I notice that many other trustpilot customers have experienced the same thing. Attempting to take substantial sums of money without explanation is completely unacceptable. The severe security risks and unauthorized billing practices mean I can no longer trust plan.com to handle my personal data or financial details safely. I have formally escalating this matter to the Information Commissioner's Office (ICO) but Plan.com clearly do not care. Avoid this company if you value your privacy and financial security. I had an original complaint dealt with by the Ombudsman which found in my favor. Unfortunately 3 weeks after that resolved in July/ August of this year, Plan.com starting trying to levy hundreds of pounds from my account on 2 separate occasions when I was not in arrears, totally £997 of unkawful collection. This has triggered the request for a new deadlock letter and new ombudsman investigation . One day after writing this review on 26 August, Tilly from plan.com confirmed in writing that my account was not in arrears and there would be no more data breaches on my account. The next day ( 26 August) Plan.com collected £517 from my account, the fifth data breach and unkawful charge when my invoice of £220 was due on 25th September and I have already paid the August. Twice this week they have tried to collect £517 from my account leaving me overdrawn, and despite written confirmation from them I am not in arrears. My experience with this company has been awful and I am escalating matters because the totsl of their unlawfull collections with no warning or authorization since Aprill 2026 is £17,500.00. I am not in arrears with this company .