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Recent reviews

임정현

임정현

Rated 1 out of 5 stars

I am extremely disappointed with Kiwi.com's handling of my booking. Despite contacting customer support numerous times, providing evidence from the airline, and filing a consumer complaint, my refund issue remains unresolved. I booked Wizz Air flight W6 2242 from Oslo to Budapest on November 1, 2026, through Kiwi.com for €50. The original departure time was 14:20, but Wizz Air moved it to 11:50, a change of 2 hours and 30 minutes. I had separately booked a flight from Palanga to Oslo through Kiwi.com, arriving at 12:05. This meant my Wizz Air flight would depart 15 minutes before I even arrived in Oslo, making my planned journey impossible. I repeatedly contacted Kiwi.com for assistance. Its agents confirmed that no suitable alternative flight was available that day and that they could not arrange a replacement with another airline. As I needed to reach Budapest that day, I purchased a replacement Norwegian flight for €66 at my own expense. Shockingly, after I purchased the replacement ticket, Kiwi.com claimed that Wizz Air had restored the original 14:20 departure time. However, Wizz Air's official website still showed 11:50, and its customer support explicitly confirmed in writing that 11:50 was the latest schedule. Even after I raised this contradiction, Kiwi.com continued providing inconsistent information. When I requested a refund directly from Wizz Air, I was told that Kiwi.com was the booking owner and that I must contact the travel agency. However, Kiwi.com classified the change as "minor" under its internal policy and repeatedly offered only voluntary cancellation with a €30 fee. I find this unacceptable. I did not voluntarily cancel my travel plans. The airline changed the departure time by 2 hours and 30 minutes, making my planned connection impossible. Under EU Regulation EC 261/2004, a flight brought forward by more than one hour is treated as a cancellation. I am requesting reimbursement under Article 8, not additional compensation under Article 7. I have explained this repeatedly to Kiwi.com's agents and asked why its Assisted Refund procedure cannot be used. Instead of providing a clear refund process or confirming the airline's position, I have repeatedly been redirected between Kiwi.com and Wizz Air. On October 15, 2026, I filed a complaint with South Korea's 1372 Consumer Counseling Center. I have retained screenshots of the original booking, the conflicting flight schedules, the airline's written confirmation, Kiwi.com's responses, and my replacement ticket receipt. My request is simple: refund the original €50 to my payment method without treating this as a voluntary cancellation or deducting a €30 fee. I am not even asking Kiwi.com to cover the additional €66 I spent on another flight. Kiwi.com, please escalate this case to a senior refund specialist, clarify whether Wizz Air has actually rejected reimbursement, and provide a concrete solution instead of repeating your internal cancellation policy. Until this is resolved, I cannot recommend Kiwi.com to anyone who expects reliable assistance when their flight schedule changes.

Sanjay Sukumar

Sanjay Sukumar

Rated 1 out of 5 stars

CareCredit is honestly one of the worst credit cards I have ever used, and I would give it 0 stars if that were possible. Based on my experience, I would strongly recommend that people think twice before getting this card. I feel like CareCredit is taking advantage of customers through unexpected interest charges and poor communication. They never clearly notified me that my 24-month promotional financing period was about to expire, and I was suddenly charged interest. When I contacted customer service, I was told to pay off the entire outstanding balance within one week and was assured that my balance would be $0 afterward. However, just two weeks later, they came back asking me to pay additional interest. I spoke with multiple customer service representatives, but nobody seemed willing to resolve the issue. I paid the interest as instructed and even received a disclosure form indicating that no further payment would be required from me, yet the following month they demanded another interest payment. How can customers trust a company that repeatedly demands additional payments after assuring them everything has been settled? This experience has been extremely frustrating and has completely destroyed my trust in CareCredit. The lack of clear communication, inconsistent explanations, and repeated interest charges are unacceptable. I would never recommend CareCredit to anyone. Think twice before getting this card, carefully review all promotional financing terms, and keep records of every payment and conversation. Customers deserve transparency, honesty, and fair treatment—not the stress of constantly being asked to pay additional charges after being told their balance has been cleared.

Michael Archer

Michael Archer

Rated 1 out of 5 stars

Best Western in Ardmore Oklahoma. They charge you 100 dollars security deposit at check in which isn't uncommon, but at check out after a 2 night stay, I was at front desk turned in key and asked for a receipt. They said just 1 minute and they will check room real quick to get security deposit put back on my card. I said okay and wait. Staff manager comes back to desk shaking his head saying that room smells like smoke. Will not refund deposit as they are a no smoking facility. I said all hotels are, but I don't smoke,am a 64 year old insulin dependent diabetic and have never smoked. Manager said that they could hit me for another 150 for a total of 250 dollars, because they are a no smoking facility. After stating that being a struggling senior citizen whom you didn't even give me the senior discount to, your going to keep my deposit and hit me for another 150! I was coming unglued! They just smiled and said have a good day. Told them I was calling corporate to complain after making them print a receipt with the withheld charge. I called corporate and they put me on hold while they called the manager. When they came back they said they wouldn't override the management there because they were told that the room smelled like marijuana! Just keeps getting even more ridiculous! I can't believe the odasity of this place. Corporate won't override franchise management, but it's their corporate name on the sign, and reputation on the line. What an increasingly ludicrous claim against my character. I've got a few choice words for them. Negative Stars don't suit their deeds! Best Western sucks!