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Recent reviews

H B

H B

Rated 1 out of 5 stars

⭐ 1 STAR — Unacceptable handling of essential medications My experience with CVS Caremark Mail Service Pharmacy has been extremely frustrating and, more importantly, has left me concerned about the way they handle medications that patients depend on. I requested a refill of my estradiol approximately 2½ weeks ago. For that entire time, CVS Caremark showed that my prescription was being processed and indicated that it would be processed on September 24. When September 24 finally arrived, I was informed that the medication was OUT OF STOCK. Why wasn’t I told this two weeks earlier? Had CVS Caremark notified me when I originally requested the refill that they couldn’t supply the medication, I would have had plenty of time to contact my doctor and arrange to have it filled at a local pharmacy. Instead, I waited more than two weeks believing my medication was being processed, only to find out at the last minute that they couldn’t fill it. Now I am having to scramble to find a local pharmacy that has it available. Unfortunately, that isn’t even the most concerning part of my experience. I am currently out of town and accidentally left my metoprolol at home. I only need TWO tablets until I return home. Metoprolol is a prescription medication that should not be abruptly discontinued without medical guidance because doing so can potentially cause serious cardiovascular problems. Naturally, I contacted CVS pharmacies thinking that, because my prescription is handled through CVS Caremark, they could help me obtain two emergency doses. Instead, I was told CVS Pharmacy and CVS Caremark are separate entities and the local CVS pharmacies could not simply access and fill my Caremark prescription. From a patient’s perspective, this is incredibly frustrating. Both carry the CVS name, yet when a patient needs help obtaining an essential medication, suddenly the different parts of the organization cannot work together. A pharmacy system should be designed around continuity of care and preventing patients from unexpectedly running out of medication. Patients shouldn’t discover after waiting 2½ weeks that a medication is unavailable, nor should someone traveling have to spend hours trying to figure out how to obtain two doses of an existing prescription. CVS Caremark needs much better communication regarding medication availability and a better process for helping patients obtain essential prescriptions when problems arise. Based on these experiences, I have completely lost confidence in CVS Caremark Mail Service Pharmacy.

Courtney Hancock

Courtney Hancock

Rated 1 out of 5 stars

⭐️ 1 star — absolutely appalling experience I ordered a £55 KFC order from Queen Street, Cardiff through Just Eat at 1:50am. I was initially told that the driver had arrived at the restaurant at around 2:00am, but the estimated delivery time kept getting pushed back again and again. By around 2:45am, I checked the restaurant’s opening hours and saw that it had actually closed at 2:00am, so I assumed my order wasn’t coming and left my friend’s house, where I had ordered the food. Then, at approximately 2:58am, I received a call saying that my food was outside. My friend collected the order for me, but when he opened it, the entire £55 order was soggy and stone cold. It was completely inedible and the whole order ended up going straight in the bin. What has made this even worse is my experience with Just Eat customer service. I contacted them to explain what had happened and was simply told: “We have looked into it and I cannot offer you a refund on this occasion.” I asked them why I wasn’t entitled to a refund and, instead of actually explaining or addressing my complaint, I have repeatedly received essentially the same response over and over again. I have paid £55 for food that arrived over an hour after ordering, completely cold and unusable, and Just Eat have made no meaningful attempt to resolve the issue. This has been incredibly frustrating and upsetting. I would strongly recommend thinking twice before using Just Eat, particularly for late-night orders, because if something goes wrong, my experience has shown that getting a proper resolution from customer service can be extremely difficult. I will be taking this further because I do not think paying £55 for an order that had to be thrown away should simply be dismissed.