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Recent reviews

Wernher Sabaté

Wernher Sabaté

Rated 1 out of 5 stars

I am extremely disappointed with my experience with Barong World, especially because this order was for one of the most important days of my life. I ordered 8 Barongs for my wedding, including my groom Barong and Barongs for my groomsmen, and spent approximately $1,000. I provided custom measurements for each person. Their measuring instructions state that additional allowance is added to certain measurements, so I believed the Barongs would have enough room to fit comfortably. What I did not understand was that this allowance apparently does not apply to the armhole/underarm measurement. When the Barongs arrived, we discovered that the armholes were far too tight and the Barongs did not fit properly. Barong World told me that because they followed the measurements I provided, they could not offer a refund or fix the issue. I can acknowledge that I provided the measurements, and I am not going to lie about that. However, for a company selling custom clothing internationally, I believe the measuring instructions should make it extremely clear which measurements receive additional allowance and which do not. Had I understood that the armhole measurement would not have any additional allowance, I obviously would have measured differently. But what made this experience completely unacceptable was that I DIDN’T EVEN RECEIVE MY FULL ORDER. When I counted the Barongs, one was missing. I immediately contacted Barong World. They sent me a photo showing the Barongs they claim were shipped. The unbelievable part is that, from what I can see, their own photo appears to show that one of the Barongs is missing. So even if every measurement I submitted had been absolutely perfect, I still would have been left without one of my groomsmen’s Barongs only 12 DAYS BEFORE MY WEDDING. I have absolutely no reason to lie about a missing Barong. I ordered eight because I need eight people dressed for my wedding. Why would I want to be dealing with this less than two weeks before getting married? What has upset me most throughout this situation is the customer service. I understand that a business can have policies regarding custom-sized clothing. I also understand that they followed the measurements I submitted. But when a customer spends around $1,000 on a wedding order and there are serious problems, including an item apparently missing from the shipment, I would expect the company to actually try to help find a reasonable solution. Instead, I am now 12 days away from my wedding and travelling to Toronto trying to find replacement Barongs at the last minute. This is especially heartbreaking because wearing a Barong for my wedding is not just about clothing to me. It has been my dream to get married wearing something that represents my Filipino culture, and I wanted my groomsmen standing beside me wearing Barongs as well. I had been looking forward to seeing all of us together in them on my wedding day. Instead of being excited about something that meant so much to me, I am now stressed, out approximately $1,000, missing one Barong, dealing with Barongs that do not fit properly, and scrambling to find replacements less than two weeks before my wedding. I genuinely feel like I did not receive the product and service I paid for. I would strongly caution anyone ordering custom Barongs from Barong World, especially for a wedding or another important event with a firm date. Make absolutely sure you understand EVERY measurement, particularly the armhole/underarm measurement, because the instructions were not clear enough for me. Do not assume that the additional allowance they mention applies to every measurement. This has been an absolutely terrible experience at what should have been one of the happiest and most exciting times of my life. I trusted Barong World with something incredibly important to me and my wedding, and I deeply regret doing so. I will make sure I share my experience with everyone I can, especially anyone in the Filipino community who is considering ordering Barongs for their wedding or another important occasion. I will be posting my experience and leaving reviews wherever appropriate because I do not want someone else to spend this kind of money and end up in the same situation. I gave Barong World the opportunity to make this right. At this point, all I want is my money back so I can move forward, find replacement Barongs, and try to enjoy the days leading up to my wedding.

melanie st-pierre

melanie st-pierre

Rated 1 out of 5 stars

We do have a lot of issues with square and get upset about the app with very but very poor quality service when first it’s supposed to be 24/7 this is really not the case, the translation for French do not work with the therm they are using on the app! After all the phone calls to reach someone they froze my account so all my money to pay my staff and my bill cannot be used my account suspended and the worst ever the person who answered the phone tell you I am sorry you need to filled up a paperwork and wait a few days for the analyst!!! Never a bank do this to they’re customer and you cannot reach a superior or any director to resolved this issue nope no one can take the complaint and I don’t understand why they’re are doing this to the small buisness but I never have been so humiliated by talking to a customer support telling you so many times oh I am sorry I cannot help you what kind of service is this I hope to get back my money asap and you could be very sure I made a complaint to the protection of customer poor poor poor service and get froze a account just to ask again and again some same information and the poor quality of French! Comme ont dit en français franchement demander donc à des français d’écrire vos courriels d’aide car même vos termes techniques ne sont même pas pareil minable et vraiment choisissez une autre application qui comprend tout comme une banque dans ses paramètres et non à demi mesure et qui gèlent littéralement tous les gains d’une petite entreprise qui débute franchement honteux et minable je fais comment pour payer mes employés allez-vous leurs dire qu’il n’auront pas leurs paie à cause d’une application défaillante hein???? Très très mauvaise administration incapable de parler à des superviseur ou directeur non plus juste oh désolé og’h désolé et encore oh désolé j’en ai marre redonnez moi mes sous et je vais aller ailleurs et opter pour la protection du consommateur……..