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Recent reviews

Annil Kapoor

Annil Kapoor

Rated 1 out of 5 stars

Please Think Twice Before Purchasing a Seagate HDD – My Recent Support Experience I am sharing my recent experience with Seagate because I believe customers should know what kind of after-sales support they may experience when they face a hardware issue. I purchased a new Seagate HDD and installed it for a customer. Unfortunately, the HDD started making abnormal/noisy sounds immediately after installation. Since the drive was brand new and the issue appeared from the beginning, I removed it and submitted it for a DOA/warranty-related replacement. I contacted Seagate Support regarding the issue. I was initially informed that I would receive a response within 24 hours and that my case was being handled on priority. However, even after 5th days, I was still continuously trying to get an update. When I contacted support again, I was told that my case was still a priority and that I needed to be patient. My complaint/case reference number is: Seagate Case No.: CC0000305720 For a customer who has purchased a new hard drive and is facing a hardware issue immediately after installation, waiting several days without a proper resolution or clear update is extremely disappointing. As an IT professional, I understand that warranty replacements can take some time. The problem is not simply the waiting period — it is the lack of timely communication and effective support after being promised a response within 24 hours. Because of this experience, I have decided that I will prefer Western Digital (WD) for my future HDD requirements. I have previously had a better experience with WD's products/service, and moving towards Seagate for this particular requirement is something I now regret. I am sharing this feedback based on my personal experience and the support received for the above-mentioned case. Seagate Case Reference: CC0000305720 I hope Seagate takes customer support and after-sales communication more seriously, especially when dealing with hardware failures involving business/customer systems. My recommendation based on this experience: If after-sales support and timely resolution are important to you, please research the warranty and support experience carefully before purchasing a Seagate HDD. I personally will be choosing Western Digital over Seagate for my future HDD purchases.

Familly Barba

Familly Barba

Rated 1 out of 5 stars

I have been ordering from this company for years, but this time I am extremely disappointed. I ordered a very expensive set of Zimmermann M5 rotors—almost $1,000 for the pair—and they arrived completely damaged because of unbelievably poor packaging. And I’m scare for my rear rotors that are supposed to come also. What’s is going on with these people’s packaging?! I rather for you to charge me shipping to have a proper packaging then wasting my time now. The rotors were removed from their original Zimmermann packaging, stacked together in a single box, and shipped with nowhere near enough protection. I genuinely don’t understand who at the warehouse thought two heavy brake rotors packaged like this were going to make it to a customer’s home intact. Of course they arrived damaged. Now, instead of simply acknowledging an obvious packing mistake and immediately sending replacements, I have to wait for the sales/customer service department to review the pictures, approve the claim, prepare another order, and then potentially wait another two weeks to receive my rotors. At that point, what is the advantage of ordering from you? I could have gone directly to the dealer, received the parts in perfect condition, gotten proper customer service, and probably enjoyed a coffee in the waiting area at the same time. And to make matters worse, it’s Labor Day weekend. Because someone decided to cut corners on packaging and shipping, my weekend is now screwed because I can’t fix and enjoy my weekend car. Meanwhile, I still have to wait for someone to review the pictures and decide that, yes, the warehouse clearly messed up. For nearly $1,000 worth of brake rotors, this level of packaging is unacceptable. I’ve been a customer for years, but this experience has seriously made me question whether I will order from here again. I think at that point FCP or Bimmerworld will be my number choice.