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Recent reviews

Paulina Bu

Paulina Bu

Rated 1 out of 5 stars

Order No. 290880 I ordered two posters with frames to Switzerland, and the overall quality of the products was already disappointing. On top of that, I was unexpectedly charged additional UPS import fees and extra shipping costs that had not been disclosed during the ordering process or shown on the original invoice. After receiving my order, I unpacked the posters and discovered that one of the frames was heavily stained and therefore not suitable for use. I contacted customer support and simply asked them to send me a replacement frame. What followed was an absolute nightmare and a complete waste of time. Instead of offering a straightforward and customer-friendly solution, I was repeatedly told that they could only assess the issue based on photos of the item in its original packaging. How exactly am I supposed to show stains on a picture frame when the product is still inside its packaging? It is simply impossible.Even worse, customer service claimed that their factory cameras supposedly showed no defects during the quality inspection. However, they refused to provide any evidence or footage to support this claim, arguing that I had not submitted photos of the item in its original packaging. The entire argument was absurd. The customer service experience was an absolute disaster: unprofessional, unhelpful and completely lacking in any customer-oriented approach. Instead of taking responsibility for a defective product and finding a reasonable solution, they made the entire process unnecessarily complicated and shifted all responsibility onto the customer. If I had employees handling customers this way in my own company, I would seriously question their suitability for the job.My conclusion: I absolutely cannot recommend this company! Poor product quality, unexpected additional charges and customer service that is nowhere near acceptable. This is how you lose customers – and they have definitely lost me as a customer for good.