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Recent reviews

Roshan Mehta

Roshan Mehta

Rated 1 out of 5 stars

Unfortunately, our experience with Busy Bees Sudbury Hill has left us extremely disappointed, particularly with how a serious safeguarding concern involving our child was handled. Following an incident involving our son, we raised a serious concern regarding an injury and an allegation involving a member of staff. The matter was subsequently referred to the Police and LADO, and the staff member concerned was suspended. What has been particularly upsetting is the lack of communication and support from the nursery throughout the process. We received very little proactive communication and were not even initially informed that meetings had taken place involving the nursery, Police and LADO. We were also surprised that nobody from the nursery contacted us to obtain a detailed statement or ask us to provide the evidence we had regarding the incident. Most disappointing of all, there was very little contact simply to ask how our child was doing following what had happened. We have since been informed by LADO that the nursery was expected to provide updates to us as parents. However, we had previously been told by the nursery that they could not provide updates and that these would need to come from LADO or the Police. This left us being passed between organisations without clear communication. The Police investigation has now progressed, but we were extremely concerned by the length of time it took for the suspect to be interviewed. We were informed that delays occurred while the Police were waiting for information/details required as part of the safeguarding process. We completely understand that an ongoing investigation can restrict what a nursery is legally able to disclose. However, confidentiality does not prevent basic communication, reassurance and concern for a child's welfare. As parents, when you entrust a nursery with your child, you expect safeguarding concerns to be dealt with urgently, transparently and professionally. Based on our experience, we have been deeply disappointed with how Busy Bees Sudbury Hill communicated with and supported us following such a serious matter. For these reasons, we made the decision to remove our child from the nursery.

Jimmy Carson

Jimmy Carson

Rated 1 out of 5 stars

⭐ 1 STAR — AMAZON’S CUSTOMER SERVICE IS A COMPLETE DISGRACE! BUYERS BEWARE! I am absolutely disgusted with Amazon and the way this company treats customers when something goes wrong! I purchased a product through Amazon, and what should have been a simple return and refund has turned into an absolute nightmare. I have spent my valuable time dealing with customer service representatives who accomplish absolutely NOTHING, provide no meaningful solutions, and make an already frustrating situation even worse. Communication with customer service has been extremely difficult. Half the time, I can barely understand what is being explained, and instead of receiving real assistance, I am left going in circles with no resolution. But here’s what makes this situation even more outrageous: AMAZON CONTINUES TO ALLOW THIRD-PARTY SELLERS TO OPERATE ON ITS PLATFORM EVEN WHEN THEY REFUSE TO COOPERATE WITH AMAZON’S OWN CUSTOMER SERVICE REQUESTS! How does a multibillion-dollar company allow this to happen? Where is the accountability? Where is the customer protection? Amazon has no problem collecting customers’ money, but when it’s time to stand behind a purchase and help resolve a legitimate return or refund issue, suddenly nobody seems capable of doing their job! AMAZON, THIS IS ABSOLUTELY UNACCEPTABLE! Customers should not have to fight, argue, and repeatedly contact customer service just to get their hard-earned money returned. I am tired of the excuses, tired of the runaround, and tired of dealing with representatives who cannot provide a clear solution. I WANT MY MONEY BACK! Amazon needs to stop protecting uncooperative sellers and start protecting the customers who keep this company in business. I am sharing this experience publicly because other consumers deserve to know what they could face when purchasing from third-party sellers on Amazon. ZERO ACCOUNTABILITY. ZERO RESOLUTION. ABSOLUTELY TERRIBLE CUSTOMER SERVICE! If I could give Amazon zero stars, I absolutely would. BUYERS BEWARE!