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Recent reviews

Mahesh Kuber

Mahesh Kuber

Rated 1 out of 5 stars

It appears that many of their solicitors are trainees with very little prior experience. Unfortunately, I think I was unlucky enough to be assigned to the slowest trainee solicitor.Expect slow responses and be prepared to chase them repeatedly for even the simplest matters. Despite providing all the necessary information at the outset, I was repeatedly asked for the same details throughout the process.You would expect your solicitor to guide, advise, and keep you informed at every stage, but I had to contact her several times just to obtain updates on the status of my case. At one point, she was required to obtain urgent information from the factor, but after sending a single email, no follow-up was carried out. I was also surprised by additional charges that appeared on the final bill after the sale was completed. These charges were significantly higher than the original quotation. I raised concerns and requested a detailed breakdown of the fees, but I never received a response.On the settlement date, I was only informed at the last minute where the keys needed to be handed over. As a result, I had to leave work during office hours to deliver them. Had I been informed earlier, I could easily have dropped them off on my way to work.After experiencing numerous issues throughout the transaction, I escalated my concerns to the manager. Unfortunately, he appeared to have little understanding of the situation and did not take the level of ownership or action that I would expect from someone in a managerial position. Overall, the lack of communication, poor follow-up, unexpected charges, and inadequate handling of complaints made the entire experience far more stressful than it needed to be.