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Recent reviews
Manu S
I’ve had a really frustrating experience with Toob recently and wanted to share what happened. My existing Toob contract was in my name, but I wanted change the contract to be in my partner’s name. Toob said they couldn’t simply transfer the account, I have to pay the cancel fee and they can open a new contract on my partner name, so I waited until my contract was due to expire and arranged a new contract under my partner’s name. The problem was that they couldn’t activate the new contract on the same day my existing one ended, which meant there would be around a five-day gap without internet. During purchase of new contract I asked whether they could extend my existing service until the new connection started. They agreed and updated my service end date to match the new contract start date. However, it appears this change was never properly communicated to CityFibre. At exactly midnight on the original cancellation date, CityFibre disconnected the service. I raised a support ticket at around 12.30am explaining that internet is disconnected already. The ticket was closed saying there is mistake has happended and city fibre have closed the connection and I was asked to call Toob. I called again at around 10am and explained everything. I was told that their system still showed the service as active and was asked to restart the router. I explained that this was not a router issue because CityFibre connection had been disconnected, and the same information was also visible in the support ticket. In few minutes I lost access to all tickets. I was then told they would investigate and get back to me. Nobody contacted me. After waiting around 24 hours, I called again and had to explain the whole situation from the beginning. First they said they will try to reschedule the installation date but looks again city fiber did not give a damn about this. Eventually I was told that they could not reactivate the connection and they could not reschedule it. One engineer gave a advise that if I need to reactivate it they have to cancel the new contract and my renew my current contract.... I had no answer to that because my whole struggle was to change the contract to my partner name. Mainly at that point, I specifically asked them not to charge me for the remaining period because Toob had agreed to extend the service but the service was not actually provided. I was told that no further bill would be generated. The very next day, I received another bill asking me to pay the outstanding amount. This is exactly what I had asked them to prevent. The most frustrating part has been the amount of conflicting information and promises I have received. One person says one thing, another person says something completely different, and then the billing system does something else entirely. I contacted my bank because, from my point of view, I was being charged for a period when the agreed broadband service was not being provided. Toob has now said they can refund the amount, but that still means I have to spend more time sorting out a charge back if refund not provided but that should never have been taken in the first place. I’m not asking for anything unreasonable. I just expect a company to honour what was agreed, communicate properly with its infrastructure provider, give customers accurate information, and not charge for a service it failed to provide. After all the calls, incorrect information, broken promises and unnecessary billing issue, they should have behaved professional atleast one time in this process.
Nate Smith
I purchased a pair of the St Barts Safari sunglasses from this company in June. Order #VF50826. After wearing them occassionally on weekends, one of the arms broke. I stored these glasses exclusively in the case when not being worn. I reached out to customer service and they said because it was past their 30 day return period, there was "nothing they could do." Absolute useless customer service and a scam sunglasses company. I've owned a pair of Smith Lowdown 2 glasses since 2018 and have never experienced a quality or damage issue with them. The Smith Lowdown 2 glasses have been all over the world with me and survived a deployment to Ukraine, and lived mostly on the bill of my hat or on my face. Never in the case they shipped with and I still use them nearly every day. The VZN Frames are worse than any gas station glasses I've ever purchased and for $50, I would consider them an extreme waste of money. To VZN Frames, save yourself a few more dollars and don't even pay anyone to reply to emails. Avoid buying from this company.
Kh
Excellent service and compassionate support I had a very positive experience with S M Funerals Ltd. From start to finish, the service was professional, respectful and compassionate. Everything was handled with care and attention to detail, which made a very difficult time much easier for us and our family. The team were understanding, approachable and always willing to help with any questions or concerns we had. I really appreciated the dignity and respect they showed throughout the whole process. I would happily recommend S M Funerals Ltd to anyone looking for a caring, professional and reliable funeral service.
Rosa Enriquez
Buyer beware! Although they advertise customer satisfaction is their goal, they definitely don't honor it. They are located in China and returning is not an option as my return would have cost me $96 on a $150 purchase. They were very attentive at the start of my complaint but eventually stopped replying to my emails. I would definitely advise not purchasing at this site. The quality of their items is definitely not reflective of the price. I would say these 3 items are worth less than half the price they cost. I am beyond disappointed
Destiny Hilla-hartt
Ive struggle doing my laundry my whole life. I dont know what it is, but it has set me back in life knowing I have a literal never ending mountain of laundry to get through. Ive had family members and friends help, and it still end up the same after not too long. Thanks so this app, I was able to get all the things I needed done on my days off, and feel so refreshed going back to work. I genuinely almost cried about how convenient, affordable, and life changing this app is. THANK YOU!!! #PoplinChangedMyLife Destiny Hilla-Hartt
Katar Komics
Rock hit my windshield. Filed a claim. My policy didn't cover it, but Geico penalized me by increasing my policy cost by 13%. Spent over an hour trying to look into it via their AI Chatbot, then via a real agent via chat (who disconnected me and never called back), and finally their phone customer service (who put me on hold then disconnected me...twice). Now on hold on the phone trying to cancel my policy with this joke of a company. I will be going with a new company that is competent in customer service.
Shaun Maxwell
Outstanding service. I called out to attend a breakdown on my Range Rover today. The guy got here really quickly, he diagnosed the fault codes and he identified the fault. Within minutes he had organised a RAC mobile engineer, the engineer came over later that afternoon, he fitted the new part and it was perfect. I have nothing but absolute praise for the initial response engineer through to the mobile mechanic who did the work. A top class service
C Jenks
Found these drinks to fill the gaps between intense training sessions when they don’t feel comfortable training on a full meal and I can make sure they are getting everything they needs Also help me on the go rather than caving at the next McDonald’s. Would love them to be in individual sachets so I can keep a few in their sports bags. The protein bars are perfect for this. Impressed with the products and feel reassured they are designed for teens.
Robert Walker
I have used instantprint on a couple of occasions and I'm very pleased with their service, unfortunately an order that I had made got delivered and left outside my shop on a day when we were not open. Not the fault of instantprint I must add. The parcel was left in the rain and was also ripped open by vandals. The flyers that I had ordered were no good. Fortunately, Becky arranged for them to be reprinted and delivered asap. Very happy customer
J MURPHY
😖😖😖😖REALLY wish I had read your reviews before I purchased the Madison Vibrant Patchwork Bohemian Hoodie. Even with clearance (ha!) pricing, this was a total ripoff!! The photo leads you to believe it's made of cotton or a cotton blend with a quilt stitch. Received a 100% polyester printed fabric (no stitching). It came from China and is probably worth $20 MAX. Won't even try for a refund based on the reviews. Live and learn!
Esteban
Bought a Pokémon Go account (order #2885258) that stopped working after a few weeks - login credentials no longer work and the game says the account can't be found. Contacted the seller with no solution, then support, who refused any refund because I hadn't taken the lifetime warranty option, even though the account itself no longer exists. Be careful before buying without lifetime warranty, you could lose your money for good.
Jodie Cosh
Appalling customer service, order summer plants that were in stock on the 4th July, still not been delivered (21st Sept). I have contacted them repeatedly to ask for a refund as clearly I don’t want them now. They email they send in reply to all emails promises a reply within 5 days. I’ve had no replies. Read a consumer affairs article in the telegraph on the 14th sept which details what a farce the company is.
Cathy Lefrank
My experience has been great from the beginning. The sales rep, Adam, was very good. He clearly outlined the program then let me take some time before making a decision. I received th box of equipment within days, and today Joanna walked me through the set-up and testing program. Everything went smoothly and Joanna was very professional and patient. Thank you for all the help.
Jacqueline Garagate
