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Recent reviews

Анатолий Сапатов

Анатолий Сапатов

Rated 1 out of 5 stars

Title: Trip.com sold lounge access for my family but gave me a Priority Pass belonging to a complete stranger On September 3, 2026, I purchased airport lounge access through Trip.com at Shanghai Pudong Airport for three passengers — myself, my wife and our child. The total price was RUB 5,213.47. All three passengers are clearly named in my Trip.com booking. According to the product description, we were eligible to use Lounge No. 137 in S1, as we were travelling on a China Eastern flight. After payment, Trip.com instructed me to open the provided link, present the QR code to the lounge staff and tell them that there were three people in my party. Trip.com also provided a username and password for the Priority Pass application. This is where the situation became unbelievable. After logging into Priority Pass using the credentials supplied by Trip.com, I discovered that the account belonged to a completely different person: MS SONG YUYU Priority Pass membership No. 1274831260 Neither I, my wife nor my child has any connection whatsoever with this person. When we arrived at Lounge 137, the employee compared our boarding passes with the Priority Pass membership and refused even to scan the QR code because the names did not match. In other words, Trip.com charged me for lounge access for my family but supplied credentials/QR access belonging to somebody else, making the service impossible for us to use. I immediately contacted Trip.com customer support. I explained that I was standing outside the lounge with my child and asked them to simply provide a valid QR code so that we could use the service we had already paid for. No immediate solution was provided. Instead of correcting the problem and providing the purchased service, customer support told me that the matter would be forwarded to another department and that a cancellation/refund request would need to be processed. I specifically explained that our flight was departing in only a few hours. A solution tomorrow or in 48 hours was useless. We needed the service NOW — because that was exactly what I had paid for. The result was that my family and I were left standing outside the lounge with unusable access while Trip.com was unable to resolve a problem caused by the credentials supplied through its own booking. What makes this even more disappointing is that I am a Trip.com Diamond member and a regular customer. When an actual urgent problem occurred, that loyalty status proved completely worthless. I have retained screenshots of the booking, the names of all three passengers, Trip.com’s instructions, the Priority Pass account issued under the name SONG YUYU, and my conversation with customer support. I was not asking for compensation, freebies or special treatment. I was asking for one simple thing: provide the service that I had already paid for. Trip.com failed to do so. Based on this experience, I strongly recommend against purchasing airport lounge access through Trip.com. If something goes wrong while you are actually at the airport, my experience suggests that you cannot rely on their customer support to provide an immediate solution.

Tiffany Bartolomei

Tiffany Bartolomei

Rated 2 out of 5 stars

I’ve been really happy with my Eufy cameras. They’ve been easy to use, reliable, and basically hassle free. Because of that, I had a lot of confidence in Eufy as a company. My experience with Eufy Clean has been a completely different story. I bought the S1 Pro in December 2025. It never worked perfectly. It got stuck, had docking issues, leaked or clogged, and needed more babysitting than I expected. But I also figured, okay, this is pretty new technology, and I was willing to put up with some quirks. Then, at about eight months, it failed. I followed the warranty process and accepted a refurbished replacement. That replacement arrived with loose or damaged parts inside and was basically DOA. I was then told refurbished S1 Pros were out of stock or in very limited supply, and the model itself had been discontinued. That was the point where my confidence in this product line really started to fall apart. What should have been a straightforward warranty claim has now turned into weeks of back and forth and 35 emails to date, with still no satisfactory resolution. Their refund offers have gone from 30% to 50% to 60% as I’ve continued escalating. What I still can’t wrap my head around is why I’m the one expected to take the financial hit. I bought the product in good faith, used it for only about eight months, followed the warranty process, and accepted their refurbished replacement. That replacement failed too. If Eufy can’t provide me with a functioning S1 Pro under warranty, I don’t understand why I should also be expected to lose part of the money I paid for it. It feels like I’m being penalized for having trusted the company and bought into the product in the first place. I’ve now filed complaints with the South Carolina Department of Consumer Affairs, the Better Business Bureau, and the Federal Trade Commission. So, buyer beware on the Eufy Clean side. I still genuinely like their cameras. But based on my experience, the S1 Pro did not feel ready for prime time, and the warranty process has been even more disappointing than the product itself. A company really shows you who they are when something goes wrong, and this experience has definitely changed how much I trust Eufy overall.

Gary Gibbons

Gary Gibbons

Rated 1 out of 5 stars

⚠️ Unfair Auto-Renewal Policies & Refusal to Refund Unshipped Boxes (Subscription ID: AzqhD8VCXnr9l4yEG) I purchased a 6-month Sakuraco subscription with the intention of it being a one-time purchase. On August 31, 2026, I was automatically charged $410.18 for a second 6-month renewal without explicit consent.I immediately contacted customer service to cancel. They confirmed the cancellation but are refusing to refund my money. Instead, they are forcing me to accept a $240 USD JapanHaul coupon, which I have explicitly declined. I want my money back, not store credit for a different service. The Facts:September 2026 Box: Already shipped. I am fully willing to pay for this single box.Remaining 5 Boxes (Oct 2026 – Feb 2027): These boxes have not been shipped. The Resolution: I am requesting a partial refund of approximately $341.82 for the 5 unshipped, future orders. Sakuraco management has acknowledged that these future boxes can be canceled, yet they are withholding my funds. I am not asking for a refund on shipped goods—only for items that do not yet exist. I have retained all written correspondence. If Sakuraco management does not resolve this amicably and issue a monetary refund immediately, I will escalate this to a formal chargeback with my credit card issuer and file complaints with Canadian consumer protection authorities. Prospective buyers beware: Their auto-renewal system is predatory, and their customer support will hold your money hostage.