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Recent reviews

LollyW

LollyW

Rated 1 out of 5 stars

Treated Absolutely terrible by BMW Marshalls, whilst purchasing a brand new BMW IX3 through Octopus. Lisa the Fleet Administrator has done nothing but messed us about consistently and lied about call backs and work being done on a brand new car placed on service stop, days before we were due to get it. We are now about to cancel the purchase of a brand new car, been waiting over a month told the delay is due to service update issues as a stop has been put on the car. In which case give us a solution not a problem. You can get engineers from the other sites that have updated all of the other cars to visit the site, or send our car to another site. 41 vehicles were recalled, and most others have their cars up and running! I have reported to you the Motor Ombudsman and will take this much further. Your customer service is disgusting! Promised call backs from Octopus agents who in the beginning were very helpful, and helped us with a hire car, however your shining customer Service has totally dwindled away leaving us in the total dark. This is totally unacceptable! No one wants to give a solution and take responsibility for this car we purchased for the range of miles it would go on EV Charge, we are going to Scotland this weekend, and need this car!!! We have been more than patient waiting over a month. I have now asked for a response from the CEO of Octopus, the Dealership have admitted fault with their systems but will not move the car or get an Engineer to fix it