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Recent reviews
Betsey Guzman
ordered a product from BONO that arrived too late because of a delay related to their warehouse move. I needed the product within a specific timeframe, so by the time it arrived, I no longer needed it and asked to return it. What should have been a simple return has turned into an unnecessarily long and frustrating process. Their AI customer service agents repeatedly gave me information that contradicted what I had been told by their human agents. At one point, BONO acknowledged in writing that the delay and communication issues were on their side and explicitly confirmed that I should not have to pay for the return. Despite that, their return portal still requires me to pay before I can generate the return label/QR code. I have contacted them repeatedly, sent screenshots showing the issue, and asked them to simply send me a prepaid QR code themselves. I am still trying to return the product. The whole experience feels incredibly unprofessional and, at this point, honestly feels scammy. I don't understand why returning an unopened product has to involve this many emails when the company has already acknowledged that the problem originated on their side. If you're going to use AI agents for customer service, at least make sure they have access to the correct information and don't contradict your human agents. And please make the return process properly systematized. A customer shouldn't have to spend days emailing back and forth just to obtain a return label. This is exactly the kind of customer-service friction that makes people eventually give up because they don't have the time or energy to keep chasing a company for their money. Whether intentional or not, that's the effect of making a basic return this difficult. I am still waiting for BONO to provide the prepaid return QR code they should have been able to send from the beginning. I would not recommend BONO based on this experience.
Sophie Cooper
My husband and I waited all day for the Salvos to collect two recliner couches and two recliner chairs. They were all in perfect condition. When they arrived, the men seemed as if being there was a complete inconvenience and were rather prickly. They said they wouldn't take one of the couches because it had a small stain. (It was in perfect condition). They wouldn't take the other couch either until my husband split it in two. So they could take it out easily. When taking the sofa out, my husband offered to help, only to be snapped at and told no... He was only trying to help. When taking out the second chair, they damaged our newly renovated and plastered wall. When we told them, they blamed us, saying that we should have taken the couches and chairs outside. (The office did not tell us to do so, and before their arrival, I had to complete a questionnaire about access to the property.) So I think that was an excuse; they also made us feel that the damage they caused and my reaction were over the top. Our house is currently going through renovations, and so any damage is annoying, to say the least. They must have 'spat the dummy' at us for bringing the damage to their attention as they vacated the property, left the last chair outside, and drove away. To be treated this way when all you're trying to do is donate to a worthy charity is surprising and disappointing. I will not be donating to Salvos again. Lift your game, and don't treat people who are trying to help and donate so rudely.
Evelyn Osorio
Our experience with Booking.com and their XCover travel insurance was extremely disappointing. In June 2026, we missed our flight after the airline issued my boarding pass with an error, despite me presenting my passport at the counter. We urgently needed Booking.com’s assistance, but instead of contacting the airline or helping resolve the situation, we were told to contact Alaska Airlines ourselves. We tried unsuccessfully for approximately six hours to reach the airline by phone, SMS and online chat, and eventually had to purchase replacement flights at our own expense. When we finally contacted the airline, we were told that **Booking.com should have provided a solution**, yet Booking.com provided no meaningful assistance or compensation. XCover then refused our claim, **misleadingly relying on the “MISSED DEPARTURE” clause, which applies to situations where you fail to arrive at the airport on time. This whole nightmare left us $1,600 AUD out of pocket, including the $564 AUD we paid for insurance that provided no meaningful help when we actually needed it. We are extremely disappointed with Booking.com and XCover. Based on this experience, we would not use Booking.com or their XCover insurance again.
Scott Muir
I came across Vantage97 for the first time when I was looking for F1 Merch and found they were cheaper than the official team stores. I took advantage of this and ordered a couple of McLaren hats and when the order came one of the hats was the wrong one. After this minor inconvenience I contacted them to explain the error and they swiftly responded and resolved the issue by apologising and sending the correct one out and said for the inconvenience I could keep the other hat that I accidentally received. I loved the hat I accidentally received as well as the ones I ordered and was seriously considering buying it too so was over the moon when this was give to me for the inconvenience. Will definitely shop here again as you can tell the team care a lot about the customer and take pride in their business as well as their prices being seriously competitive to other outlets & stores online.
Dimitar
When delivered, the shower gel was leaking in the package and over the food supplements, which made everything unusable. The shower gel cap was unscrewed, and the bottle was not wrapped. I asked for the products to be delivered again. On the site and in the chatbot, it was said I would get a response within 48 hours, which I didn't. Then the robot said 48 hours was wrong and it would be 3 days. These days passed and there was still no response. I told the robot several times that I needed an answer ASAP, and asked when the new delivery date would be, because I might not be in that location. But it was useless — it offered several times to connect me to an agent, and when I said yes, it said live chat was not supported. Overall, it was one of the most useless chatbot conversations I've had. They just took my money, and I got unusable products and a lack of support. Avoid iHerb!
Jed Maw
Paul from The Boiler Club Instilled confidence through his knowledge and professionalism from the start. He outlined a plan and a scope of works his team would follow and gave us good advice and best solutions. His team were mature, professional, clean and tidy, polite and competent. We had an old back boiler removed, old pipe work sealed and made safe and new pipe work routed with the least disruption. A new combi boiler was installed where we wanted it and completed with no issues. We are very happy with the whole job and the pricing and would highly recommend The Boiler Club without hesitation. It’s reassuring that there are still tradespeople with a conscientious nature and pride in their work. Jed and Tracy
Marie Wearne
This is advertised as being in Sydney, Australia, offer paid postage for returns etc!!! ALL FAKE...A SCAM! Took weeks to arrive, and by then I had decided NOT to even open it. Next two weeks after, kept offering discounts on next purchase and NOT actually providing the return address for refund. Finally got address but is NOT FREE, and confirms they are in China. Googled address... Xuan-TD135097-17757932722 Address: 6th Floor, Building 1, No. 699 Wangliyuan South Street, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province and surprise, surprise IT IS A SCAM, so don't pay postage to return item....you WILL not get your refund!!!
Allan Jørgensen
I signed up for a trial and used the platform for less than 15 minutes before attempting to cancel. Unfortunately, their cancellation page is deliberately misleading—it tricks you into thinking you've successfully cancelled when you haven't. I only found out when they unexpectedly charged my card $400. When I reached out to support, they offered me a measly $100 refund paired with a full year of a plan I don't want or need. After pushing further and citing their own refund policy. A confusing cancellation flow combined with delayed refunds makes dealing with this company a risky and unprofessional experience. Proceed with caution.
Callum Stevenson
Went around the houses trying to find somewhere that would actually sell Pokemon cards, abd that would be trustworthy,as my 7 year old son wanted to start. After getting no response from invite only places, I found Chaos Cards, I was able to buy a Chaos rising 6 booster pack and my son got a Mega Greninja Ex Special Illustration Rare in one of the packs, proving Chaos Cards are legitimate and not opening/resealing. My son is over the moon and we will only buy from here going forward. Delivery and comms were good, ordered late wednesday on priority delivery and arrived Friday morning as expected. Thank You!
Rebecca Haigh
Would absolutely recommend South London Movers. Ken, Tom, Nic and Lez arrived bang on time, and were incredibly professional and knowledgeable. They put us at ease on a stressful moving day, and were able to sort all our furniture getting down two flights of narrow stairs. The communication from both head office and the movers on the day was clear and honest, and all emails and questions were replied to quickly, clearly and with a lovely approachable tone. A huge thank you to South London Movers (Cassie on emails, and Ken, Tom, Nic and Lez on the day) for making our moving day such a successful one.
Cynthia Vezina
I placed this order and was told it would arrive 9/18. Now with tracking it says 9/28??? I am trying new products and any other cosmetic company sends things pretty quickly-or at least they give an accurate delivery date. I am VERY disappointed that it takes 2 weeks to receive an order. This may be a deal breaker for Paula's Choice in the future. Can you explain why this happened? I'm stuck waiting and I may have made a different decision if I knew the customer service/shipping would be so lacking.
BlaDe_Master
I’ve been using my Synesto server for a while now, and I couldn't be happier with the experience. The performance is top-notch—everything runs smoothly without any hitches or lag. On top of that, the pricing is fantastic for the quality and reliability you get. What also really stands out to me is their Discord community: whenever I have a question, I get help super quickly. If you're looking for high quality, great prices, and fast support, I highly recommend Synesto!
leslie Bell
Zero stars My tour was cancelled on the actual day despite being confirmed the day prior - no reason given, no apology , just said good news we'll refund you at some point in tne future. The online chat wasn't accessible (no wonder). I have come a very long way to do this tour, and the late notice left me unable to rebook with an actual reputable company. Appalled at the lack of care or service. Will never use them again and I do not recommend
ELAS London
AVOID AT ALL COST. Not even UK based, with random support/ customer service from a generic call centre. Shocking lack of customer service. Order an item on their site, paid, then nothing for a whole week. Had to chase order to find nothing sent, with no explanation. Had to cancel and order from eSpares who are a 1000x better, more reliable service. Should have stuck to reliable, rather than a few pound saving. You live and you learn
Zak Taylor
Took my Seat to SMC Woking for an MOT and it took nearly 2.5 hours to complete, once it was finished I had to wait 30 minutes to be told it needed a tyre, which was over £100 more than competitors and then had to wait a further hour for the tyre change. Service was not brilliant and felt like it was an inconvenience to them. Overall not good and will not take my car back.
Song Bird
Waited 15 min. Service was at a standstill and was trapped in the line. Asked the employees if they could move the car ahead out so the rest of the line could move forward but was told they were short handed and did not have the personnel to take food to cars parked outside the line. Will never go back to this location on Beltline and Montfort in Dallas.
Nicky
So pleased I purchased from this company, was fed up with using wipes, which dried out and had to be put in the bin. I now have the bottles for home, the travel size and recently purchased the new little pack to keep in my bags. Haven’t used them yet but love knowing they are there just in case. Will purchase again when I need more.
Judi Clark
Sent my battered key off on a Friday but it was back by the following Wednesday without any drama. The quality of the replacement key feels a bit low but it works and that's all that matters to me. Would have given 5 stars but had to chase up to make sure my key had been received but otherwise great service.
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