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Recent reviews

Sarah

Sarah

Rated 1 out of 5 stars

My second time round using Juniper and sadly having a horrendous experience because of there delivery partner HIVED. Was expecting my order yesterday, waited in all day only to be advised at 6:44pm a delivery was attempted and unsuccessful, there was no knock at the door nor did they ring the bell, I even left instructions for a safe place alongside a clear instruction to ring the bell as if it isn't obvious already. I placed a query with them. I then chased both HIVED and juniper today, I lost count of the amount of times I chased and email, put in complaints filled in forms etc, I've had a few unhelpful responses from HIVED; mainly stating they are looking into it and giving random excuses but assuring me it will be redelivered. There is no telephone number that works for either, all of this is done via email. I will concede I did recieve a call from juniper assuring me they are looking into it and promising re-delivery along with a follow up today. I received updated tracking and all seemed well, again I've stayed home to wait in for this package, and yet again delivery failed, no knock, no door bell no explanation. I chased again and was assured by both HIVED and juniper that redelivery would be today, 3rd attempt and unsurprisingly delivery failed, no knock no doorbell and still with my safe space clearly stated, the reason given by delivery driver was "no safe". I've lost count of the emails I've sent to Juniper and Hived today to rectify the situation. I've had no call back from juniper or response to whether I'm to receive a replacement order and I'm left in limbo not knowing if I need to be in although clearly it doesn't bloody matter because apparently the delivery drivers are Hived dont understand the concept of a doorbell not how to use there hands and arms to knock on a front door on a main road. I fully believe they are using a company that is fraudulent and stealing parcels as this can be the only explanation for unbelievable incompetence and frankly diabolical customer experience. Absolutely disgusting! Go back to your old courier service, there was no problems until you started using Hived.