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Recent reviews

Leonilde Bergeiro

Leonilde Bergeiro

Rated 1 out of 5 stars

DON T BUY FROM SYLVIAR SYLVIAR doesn't get a 0, because we can only give a minimum of one star on Trustpilot. This company is an absolute scam and a backyard business. They sent me a first dress full of manufacturing defects, promised a 100% credit in writing, and then lied twice claiming their own website wasn't theirs to block my money. Out of honesty, I paid for a second dress with my own pocket just to prove them wrong—and it just arrived completely huge, loose, and oversized, with zero quality control! Two dresses, two complete failures. They hold double my money, deliver amachucado plastic‑bag garbage, and hide behind pathetic excuses. My bank (Caixa Geral de Depósitos) is already clawing back my 100% refund through a forced international Chargeback. Avoid these fraudsters!" DON T BUY FROM SYLVIAR LATEST UPDATE: Total incompetence! The second dress also arrived completely wrong and oversized! The manager, Ying, continues to send arrogant emails trying to avoid a refund by using fake excuses and general return policies, completely ignoring that her own team gave me written authorization to alter the first ruined dress. Furthermore, the second dress (Order #SYLNNI96618)—which they forced me to pay out of my own pocket because they lied twice claiming the dress was not from their website—has finally arrived. It is another disaster! Even though I provided my exact custom measurements, the dress arrived completely huge, loose, and oversized. Their tailor work and quality control are an absolute joke! Now I have to pay a local seamstress to fix their continuous mistakes. They are holding double my money and delivered two incorrectly sized dresses. I have already provided the new photos and emails as extra evidence to my bank for the ongoing international fraud dispute. Sylviar is a dishonest and incompetent company. Do not buy from them! LATEST UPDATE: Caught in their own lies! In a public reply to another scammed customer on September 30, 2026, Sylviar officially admitted: "Our products are made in Asia under required quality standards" and "Return costs and customs for international orders can be frustrating". Thank you, Sylviar, for proving my point! You publicly admit that you are just a middleman shipping cheap items from Asia inside plastic bags with zero quality control, since BOTH dresses you sent me arrived with completely incorrect measurements. More importantly, you publicly admit that international return shipping and customs are a financial trap for the customer. Yet, your manager Ying tried to force me to pay for an expensive return to Asia for the first defective dress, completely ignoring that your team had already authorized me in writing to alter it ("yours to use, alter, donate"). You trap customers' money and hide behind abusive policies. My bank (Caixa Geral de Depósitos) has all these contradictions and will claw back my 100% refund through the official Chargeback. You are exposed! DON T BUY FROM SYLVIAR 🛠️ Como fazer a atualização hoje: