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Recent reviews
Mariam Japaridze
I am writing this review first and foremost as a warning to other buyers: please inspect everything you receive from Mytheresa very carefully. I want to be clear that I know Mytheresa has a great reputation. I have had good experiences with them in the past, and even here on Trustpilot, most reviews are overwhelmingly positive. But that is precisely why this situation is so disappointing. When a luxury retailer has such a strong track record and isolated issues are rare, you naturally expect them to pay special attention to the few cases where things actually go wrong. When you are buying luxury goods, you expect a personalized, thoughtful approach to problem-solving. I ordered a Saint Laurent bag (Order #INT550731254 ) as a gift for my birthday today, August 9th. When I opened the parcel, I was genuinely shocked. The leather strap was torn, and someone had actually tried to cover up the damage with tape/glue before packing it. Mytheresa always assures customers that every item goes through a thorough double quality check before shipping, but after seeing this, I honestly don't know how such a defect could pass inspection. Instead of a meaningful, personalized resolution, I spent the days leading up to my birthday exchanging repetitive, templated emails with customer service. Receiving copy-pasted responses over and over again without any real progress—while sitting with a defective bag right before my holiday—was deeply frustrating. They offered their standard options: return it, exchange it, or keep it. I appreciate that a replacement was offered, but treating a masked defect like a routine exchange misses the point. An exchange means packing up the item, sending it back internationally, and waiting all over again — doubling the delivery time and completely ruining the birthday surprise. To make matters worse, they offered a nominal €100 partial refund if I decided to keep the bag. Offering €100 on a luxury item worth over €2,000 feels completely disconnected from reality; it wouldn't even cover a proper leather restoration at a good master, let alone make up for the ruined occasion. I’m left in a lose-lose situation: either I accept a broken bag with a symbolic refund, or I spend my own time and effort arranging an international return and wait weeks for a replacement. A company of Mytheresa’s standing could easily spend a little more time investigating these rare negative cases to truly make things right. Please, be careful and double-check your parcels when they arrive.
Discovery Channel
I am absolutely appalled by the shocking customer service, atrocious product quality, and deceptive business practices of Maxton Design UK. I paid nearly £189 for a rear valance (Product Code: AU-A6-C7F-SLINE-RS1GO_O+RS1RG) that was explicitly guaranteed to fit my Audi A6 C7 Facelift S-Line Black Edition 3.0 BiTDI [maxtondesign.co.uk]. Not only does it not fit, but the actual quality of the item is a total scandal. The plastic is incredibly thin, flimsy, and feels extremely cheap. The build quality is well below any acceptable standard—it literally looks and feels like a cheap market toy for children, not a premium automotive part [maxtondesign.com, maxtondesign.co.uk]. On top of the awful quality, the product suffers from a severe engineering flaw. It completely lacks the 2 essential, heavy-duty structural bolt holes required to bond the diffuser safely to the car's mufflers. My genuine Audi valance uses a secure 4-bolt layout. Maxton’s part only provides 3 flimsy plastic tabs, leaving empty air space where structural plastic should be. At motorway speeds, a 320+ HP car will catch intense airflow under this loose, flimsy piece of plastic, creating an extreme road safety hazard. Even standard replicas from AliExpress (£200) flawlessly replicate these vital 4-bolt structures. When I provided undeniable photographic evidence of this mismatch, their customer support agent (Liam) started blatantly lying, claiming I contacted them later than I actually did. Then, out of pure greed, they tried to extort an extra £99 from me, suggesting I drive 70+ miles to their Leeds HQ so they could bodge the installation using self-tapping screws for "extra peace of mind." To top it all off, the Operations Supervisor (Tom) sent me an email on Friday afternoon at 12:39 PM, stating they would allow a 3-day return window, but demanded the package physically arrive at their warehouse by Monday morning—while explicitly noting in the very same sentence that their facility is closed over the weekend! This was a calculated, fraudulent trap to cheat their way out of a legal consumer refund under the UK Consumer Rights Act 2015. I absolutely DO NOT recommend this company to anyone! They sell low-quality, overpriced toys with zero respect for road safety or consumer rights. I have already escalated this matter as a formal financial dispute via PayPal and reported their predatory tactics to Trading Standards. Avoid Maxton Design UK at all costs!
Archie Deakin
Absolutely appalling after care (I wouldn’t even say there is any care) from Available Car Castle Donnington. After picking up my car and only having it for a week I noticed the car had a loss of power on a dual carriageway. The car went into limp mode and had to call out the RAC. RAC advised that the spark plugs had become degraded and needed replacing. I rang after sales to then be told they were extremely busy and they would have to call back and they were very non committal to when I’d actually get a call back. I later rang back and said that I wanted to return the car or have this repaired, to then be told very bluntly that the earliest they could possibly fit me in was 6 days from when the issue started. I asked if I could use a third party as I need a car on the road to then be told I can’t use a third party to repair. I have also been advised by RAC not to drive the car long distances as this will do more harm to the engine. This means I have hesitations to drive it to available car as this is a 20 minute drive from home. I’m absolutely appalled that when you spend £13000 on a car they do not even have the decency to try and get it fixed promptly. Costumer service is great when you’re buying a car but they don’t want to know after you have actually bought the car and you have issues.
Valeri Petrakiev
⭐ Very disappointing experience with Callie I paid €113 for a personalized 3D figure based on a photo of my wife and me, intended as a birthday gift. I also paid extra for express delivery to make sure it would arrive on time. After waiting for around three weeks, Callie informed me just three days before the expected delivery date that they were unable to make the figure with two people. This was extremely disappointing. If an order cannot be produced, the customer should be informed at the beginning — not after three weeks of waiting and just days before an important birthday. The whole reason I paid extra for express service was to have the gift on time. In the end, I was left without the birthday gift at the last minute. I cannot recommend Callie based on this experience. There are plenty of other companies that handle custom orders and communication much more professionally.
Jote Gutema
The provided general information is in detail, including the financial and insurance clearance is good. The only problem is service history. I did full check with £10.99, and service history needed extra cost of £7.59 on top of the full check. Their website states that if no service history found I will be refunded the service history cost with deducted small processing fee. That’s a lie. There was no service history and I was only refunded £2.09, which means the small processing fee they mention is £5.50. This is definitely not small processing fee. There was no mention of the amount to be deducted or going to be refunded before you pay. You will receive the amount after the process is completed. The service history felt like a scam.
S P
Placed an order for a 1 kg cake with midnight delivery. I wanted to make sure they delivered at 12:00AM on the 9th (thru charge 150₹ extra for it and I paid the same). Then on the 8th I had this inkling, what if they do not read the note and contacted customer service - basically chat. So the person says it cant be delivered by 12:00AM so will make sure it will reach the home by 10AM today. Now it is 1:32 PM and no updates nothing. And I cant get anyone to respond either. Will not ever order it from them again, and anyone planning to order please do so on your own risk And please read the reviews (my mistake - I did not read it).
Bobbins
The management team are excellent, there are always bound to be teething problems when starting a new company with a client, but they have shown professionalism, respect and an actual care for my brother. It is nice to see my brother happy and feeling safe and motivated now that he is receiving the support from professionals that he needs. They keep me well informed and unlike the other so called professionals, Cera Care keep me involved in my brothers care to ensure the best possible outcome as a team
chris oneal
Awesome customer service rep Hannah made my day! I had followed the prompt to message for a bonus thinking "well its probably not going to go anywhere besides wasting time". but sure enough she added some coin to the account and linked me to the new game ghost father awakened. i set the bet at .2 and 2 spins later i hit the bonus for 22. thats 110x my bet. how much better could the outcome been? im tickled pink! might even send out a few referrals
russ phillips
We were due to attend Smithsonan Starstruck in Manchester 0n the Adrernoon of 7th August, unfortunatly my partner was taken ill and ended up in hospital. Fever were fantastic , I emailed then using the app and got a very quick reply which resolved the issue, a voucher was sent to the app for the full amount paid which will allow us to rebook the event , great service , prompt reply. Thank you
nigel thomas
I bought their vemondo XXL Tofu 2 pk and one of the packs had a toenail in it, I contacted lidl customers service and they were unhelpful and obstructive they asked for more product details than were on the pack. I was informing them so they could investigate I don't care about the outcome asbi won't be shopping at lidls PS their vegan range misses the point by putting everything in plastic
Rachel Briggs
Our bed arrived faulty. 2 weeks later after many calls and emails we are still waiting for replacement parts (and sleeping on a mattress on the floor). We never deal with the same customer services assistant twice and my requests for compensation have been ignored. I am so angry and don't have any faith that the replacement parts won't be faulty too.
Ankita Harshal
