What are you looking for?
Help millions make the right choice
Help millions make the right choice
Share your experience on Trustpilot, where reviews make a difference.
We’re Trustpilot
We’re Trustpilot
We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.
Recent reviews
Will Lorimer
Without doubt the worst moving experience I have ever had. AnyVan quoted me a very low price to transport a heavy piece of furniture I was thinking of buying. Based upon their low price, I purchased the item. I then had two conversations with AnyVan highlighting that this item weighed over 100kg. They assured everything was fine….in fact they said they hadn’t moved three of these items in the last few days in exactly this area! The first team they sent phoned me up to say they hadn’t been told about the weight and that they didn’t have the right equipment to lift it. The next day they tried to send another team, but I got a mysterious message saying one of the removals team had been injured en route. I phoned the driver on this team and he said that there had been no injury but that AnyVan had just removed the job from them. AnyVan then stopped communicating with me. I then got a message the next day saying AnyVan had cancelled the job. Leaving me out of pocket to the tune of £450. Appalling service. Avoid at all costs.
Иванка Динкова
I have been working with OTTO for almost 3 years. My experience is with OnSite Coordinators in Heerlen- Mateusz, Katarzyna and Kamila..I want to express my deep and honest gratitude for everything they did and continue doing for me, going the extra mile every time. With OTTO I was waited for at the airport, given accommodation and transport, helped with the BSN number and the health insurance. I have been helped every time when needed even when the relations with GXO weren't easy for them. The guys are experienced and competent, always answering to my questions, always kind and asking how my family and I are doing.The communication with OnSite Coordinators is easy and fast.The money is great and you have all the information in the app, which is very helpful. Thanks to OTTO I am able to give my son opportunity to study in the Netherlands. Thank you, guys!
ewan lynch
We travelled 2h to Weston and back to a reserved Audi A1 on a Sunday. Unfortunately when we started the car there was a hazard warning on the dash, an engine management light came on during our test drive and there a passenger air bag warning light on. The carbase staff were unable to access the diagnostic reader that would have told us what's wrong with the engine management light because it was the holy day. You'd think if your job is to sell cars - and we were very ready to buy this car - that you'd check the car works well and there were no warning lights. Or if the car has issues, you might have the resources to correct it. Bizarre. Of course it's our choice to drive that far for a car, but is it too much to ask for the sales team to be bothered?
Hannah Baker
Fuse charges for the gas/electricity you use but I noticed they were charging me more than the actual meter readings, so every month I had to contact them and ask for an adjustment. I then disconnected my meters from their automatic readings to prevent this, however it was not explained to me until recently that it causes issues if you don't submit your readings on 1st. Twice my bills were recalculated back and larger payments taken. They were refunded but I then cancelled my DD to prevent it happening again and left as soon as my contract ended. I would not use Fuse again, even if they were cheaper due to multiple issues.
Christeen ODonnell
They are just aweful. DO NOT BUY FROM THEM. Had I read review I wouldn't have. They take your money, will not cancel order even if you have ordered and changed your mind immediately and send request to change or cancel they do not respond for 2 days and tell you it is too late to cancel as order is processed (just like your money its gone) Item arrives, totally not one bit like you have ordered. Refund requested email back you keep item and we will give you something you can use for small shipping fee extra. Too costly to ship back bla bla bla.
Ben Grant
I had a great experience with the operator. He was very polite, professional, and took the time to explain everything clearly. He listened carefully to my concerns and provided helpful solutions and recommendations to address them. I appreciated his patience and willingness to ensure I understood the options available. Thanks to his assistance, my concerns were resolved, and I was very happy with the outcome. Excellent customer service throughout the entire interaction.
Nigel Richards
Received yesterday, will be returning today. I was so looking forward to this polo shirt, but the quality of the garment, along with the below par embroidery is such a disappointment. And as a side note, find it very misleading when the only written reviews displayed on the website are the five star ones, so I'm assuming no-one will see this one, so it will be posted on alternative review websites.
Del Boy
Poor quality log cabin style shed Twisted and warped panels Items dont line up Very thin floor that will be reinforced No door handle Supposed to be 8ft x 6ft when built only just 7ft by 5ft Customer service shocking Not interested in resolving the matter Their response "Take it all down and they'll collect it" Took days to.put it up Buyers beware
Don M
I engaged ORMA at the start of the year as I had like 20+ news articles sitting on the first few pages of Google. Within 3 months I noticed a significant change. At 8 months they were finished and are now monitoring at no additional cost. I liked that I could pay via milestones with only a 30% deposit. Would recommend (and have).
Linda
I would like to say the prompt follow up in regards to what I thought was a non-delivery was exceptional. The proof pictures they had on file showed me delivery indeed was done and placed in my very old mail box at the address. I would definately order from them again, their selection of bracelets are beautiful!
Aseel Dlikan
