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Recent reviews
Diogenes D'Alacio
My experience with Nextiva has been absolutely ridiculous. I signed up for their AI service in March, and now it is October, seven months later, and the AI STILL DOES NOT WORK for my business. Yet Nextiva has had no problem charging me every single month for a service that has never become operational. I was explicitly promised that I would not be charged until the AI was active and working, but I have continued to be charged without receiving any credits or refunds. Apparently, collecting payments is the one thing this company can do consistently. To make matters worse, I paid an employee for FIVE FULL DAYS to upload our company's tours, packages, and important business information. This was a significant investment of time and money to get our business set up properly. Then Nextiva stepped in to "help," and somehow, a substantial amount of the information we worked so hard to upload was deleted. All that time and money practically went down the drain. When I contacted support to recover the missing information, nobody could restore it. How can a company that provides business technology services delete important customer information and then have no idea how to recover it? This is completely unacceptable. The customer support experience has been just as bad. Every time I call, I speak to a different person. There is no consistency, no clear point of contact, and apparently no one willing or able to take ownership of our problems. Every representative seems to have a different answer and a different understanding of the situation. It is unbelievable that a company can have so many employees and support representatives yet struggle to find ONE person who actually knows what they are doing and can provide a clear answer. I am tired of repeating the same information, receiving conflicting explanations, and wasting hours dealing with problems that should have been resolved months ago. What is the point of having a support department if customers have to keep chasing answers without getting actual solutions? Instead of making our business operations easier, Nextiva has created additional work, unnecessary stress, financial losses, and an enormous waste of time. We are paying customers, and we should not have to beg for the services we were promised or worry about losing important company information while receiving technical assistance. Seven months of an inactive AI service, monthly charges for something that does not work, deleted company information, and support representatives who cannot seem to communicate with one another is beyond frustrating. At this point, the situation reflects a serious failure in customer service, employee training, communication, and accountability. I should not have to become a full-time project manager just to get a company to deliver the service it sold me. Nextiva has turned what was supposed to be a business solution into a recurring headache. This experience has seriously damaged my confidence in Nextiva. I expected professionalism, reliable technology, and competent support. Instead, I have experienced repeated failures, wasted money, lost information, and months of frustration. Nextiva needs to take a serious look at how it operates because something is clearly not working. I would think twice before trusting Nextiva with my business again.
张润森
Abysmal AI customer service, illegal fund freezing, and forced account closure! Review Body: Absolute nightmare experience with Expatrio. Their support is entirely locked behind useless AI chatbots, and it is impossible to reach a human being when you actually face an emergency. I submitted my visa renewal documents twice through their system, but received zero communication. Instead of reviewing my files, their automated platform trapped my account in a "Close Account" loop, completely cutting off my access to my blocked funds and threatening my livelihood. I have now officially obtained my Fiktionsbescheinigung from the Ausländerbehörde Stuttgart pursuant to Section 81 (4) AufenthG, proving my fully legal residence. Yet, their automated system still refuses to update, and support continues to ignore me. Expatrio, stop hiding behind bots! I demand an immediate manual review and unblocking of my account.
Dennis
The customer service experience has been absolutely horrid. I am currently on Hims' Weight loss program. My membership was randomly cancelled one day and as having not received my shipment as expected, I was behind my daily dose schedule. I was unable to restart it through the app and in the seven days since I reported the issue, i am still unable to restart the membership. I was not notified of the cancellation and the care team took 4-7 hours to respond to each of my messages. Customer Support was incoherent and inefficient. Additionally, I had to ask multiple times for a copy of my medical history and prescription history. I was told it would be emailed but I have not received it.
Alan Marsden
I’ve bought from HDEW Cameras on numerous occasions now and have always found them reliable. My most recent purchase, an OM-3, was typical of the service: it arrived in good time and came in its original packaging. All their products are genuine originals, made in the same factories as the High Street versions. I’ve also had to ask for a refund twice, once when a lens couldn’t be sourced and once when I simply changed my mind. On both occasions there was no hassle at all, and the money was back with me within a few days. Whenever I’m looking for new OM System gear, HDEW is the first supplier I check. Highly recommended.
Thomas Holmes
Flawless phone with evidence and they’ve tried to knock £115 off the agreed price. Avoid at all costs. Update: They offered me an extra £10. A huge insult. I wish i could upload my pictures of how perfect my device is. I’ve had to repost this as TrustPilot took down my original review claiming it was fabricated. I know Webuyanyphone had something to do with this. All part of their scam. Anyway, I was asked to upload my reference number by Webuyanyphone through TrustPilot so they definitely knew it was genuine. These reviews are even conning.
Thiouphène “le silure”
Made two small mistakes on two different orders and the suzushii team answered both times super quickly and handled my situation very professionally. They were super nice and solved any issue I had (wrong adress of delivery and wrong size for a t-shirt). Designs are awesome, but most importantly the fabric is of very, VERY good quality. It's kind of thick but soft at the same time so it's excessively nice to wear. Make sure to check your size first because you might be surprised if accustomed to EU sizes, but I can't recommend enough.
Andrea Carlisle
Don't bother ordering anything from store when there's free delivery, as your order will be cancelled- with no warning or explanation! All you get is an adjusted invoice! Absolutely rubbish service. I had to ring customer service to find out what was going on, as I had builders waiting to install the items I'd ordered. I was told that the order was cancelled because my local store didn't have the items I'd ordered. But, all items were available in store for click & collect!!
Z N
This is based on a claim made, despite giving evidence I should have paid £17 less for an order they have decided not to refund the money and told me it's because I had to pay delivery fees but this was included in the amount I claimed for and fees where shown in my evidence sent to them which makes me think they didn't look at the submitted evidence, you can't appeal the decision so I am left £17 out of pocket. Thanks for nothing PayPal.
Norma Fehr
