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Recent reviews

Drgopikagopu

Drgopikagopu

Rated 1 out of 5 stars

I would give zero star My experience with Vedantu has been extremely disappointing. In April 2026, I contacted Vedantu to enroll my daughter in the NEET/JEE Foundation program. I was informed that the Foundation batch had already started in March. When I asked whether a new batch was available, the sales team assured me that a new batch would be launched soon. Based on that assurance, I was advised to enroll my daughter in CBSE tuition classes temporarily and pay the full fee, with the promise that she would later be shifted to the new Foundation batch. Trusting this information, I paid ₹36,000 and my daughter started attending CBSE classes from April 27. However, after a month, there was still no update regarding the promised Foundation batch. I repeatedly contacted mentors, customer care, and the sales representative who had convinced me to enroll. Before payment, I received multiple calls from the sales team. After payment, getting any response became almost impossible. Calls were unanswered, callbacks never happened despite repeated promises, and there was no clear communication. After numerous complaints, I was finally informed that no new Foundation batch was available. Since the promised batch did not exist, I requested a refund. Instead of addressing my concern, on June 3 my daughter was suddenly shifted into an old Foundation batch that had already started nearly two months earlier. We were told to watch dozens of missed recorded classes and catch up on our own. Expecting a student to complete 50-60 missed classes and then join an ongoing batch is neither practical nor reasonable. My daughter does not need CBSE tuition; she was enrolled solely because Vedantu assured us that she would be moved to a new Foundation batch. That promise was not fulfilled. I have repeatedly requested either admission into a genuinely new Foundation batch or a refund. Despite multiple complaints and follow-ups, I am still waiting for a proper resolution. Very disappointed with the communication, transparency, and customer support. Parents should be extremely careful about relying on verbal promises made during the sales process.

Luke Lonas

Luke Lonas

Rated 1 out of 5 stars

TLDR: Broken AMS with X2D combo and the worst customer experience I’ve ever had with a company. I purchased an X2D 2 months back and have constant issues with the AMS failing to feed filament. It started off as intermittent hiccups that I spent a long time thinking I was doing something wrong and reading all the help articles I could find and looking at community forums. I’ve had a ticket open with them since I exhausted my own troubleshooting. It is now almost a sure failure on a multicolor print and even some single color prints. I cannot trust the printer to work at all. Initially the customer service was great. Slow but great. They had detailed videos and pictures and the process of opening a ticket was easy. I spent weeks trying to fix it and installing a replacement part. No fix. I told them I’m dissatisfied with the product and want to pursue a return if I can’t fix it. I was told “Based on the timing of your ticket, we are able to offer you either a return or an exchange service accordingly”. I said I wanted the return and then they said actually only an exchange is possible based on their policy. They walked it back without ever addressing the message that states I could return it - clear as day. After the initial response where they said it wasn’t on the table I said it is insane they won’t stand by their previous correspondence - then I didn’t hear back for 9 days (even after filling out the escalate form for 24 hour response during business hours) - just to have their policy copy/pasted again and my question about the message I received earlier ignored. In those 9 days I did 2x live chats and sent 2x follow up messages. Do not buy. If you have a real problem good luck getting help or a response at all. They don’t seem to care about their word and the customer’s time.