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I used to be a strong advocate for Canyon in Canada and I have recommended them to more friends than I can count and sold more people onto Canyon bikes in Ontario than I can recall. As a D2C brand, support is more relevant than anywhere else, you shouldn't be stepping out the door with your bike thinking: "If I break anything, if anything goes wrong with the bike, if I need help from Canyon, this is going to be terrible." - but that is the feeling my last support experience left me with. I looked this up during the process of dealing with their support and I spent over 30k on Canyon bikes myself in 5 years, so this review comes from a place of experience. Compared to how it used to operate - German and highly efficient if you understand the mindset - their support has gone dramatically down in quality, efficiency and performance and I am leaving this review to make them and others aware that this is a problem they need to address while I still very much enjoy their products. I ordered a frame and it was delivered in a different size than I ordered due to what looked like a box-and-content mismatch. On my initial attempts to reach out to their support there was no support option that matched the case, their support portal failed to send my form several times, the email address they had previously monitored for service requests gave a negative auto-reply and their hotline had me wait 20 minutes. When I finally managed to send my problem description, the first service agent told me that according to their system, I had frame serial # X, long version - despite me sending photos of the serial number of the bike and the printed size on the top tube. At that point I was pretty furious. They proceeded to hand my email further down the line because I requested escalation for every inadequate answer I got back and their position remained: "do a normal return in which you take all the effort for our mistake". I went as far as writing a formal complaint about how they handled the case to the corporate headquarters in Germany. No reply. Eventually after almost a month of back and forth I managed to secure a compromise I could live with and I now have the frame I ordered and the bike is great as I expected, but Canyon, seriously, get your support in order. If you make a mistake, it should not be on the customer to jump through hoops to fix it.

Amanda in El Paso, Texas, was incredible! What she knew about the different areas was unbelievable, things that you would never know if you were just walking past the area with such fun ideas even for after the tour (we are SO going to try that library thing...IYKYK 😉🛋👻). At every spot we felt safe walking with her. The walk was surprisingly an hour (we couldn't believe our teen walked that long) but was never too difficult, had several times to sit down and enjoy the area and tales, and was thoroughly a good time. If there were wheelchair users or anyone with mobility issues, it would have been definitely an adaptable tour--good to know when we bring others, and we plan to. Truly a great historic spooky tour! We did it as a family and would completely do it again. If you're looking for something different that you can't get anywhere else, this is your spot! Well worth it. Even our teen loved it, which is saying something. It was a small group, and I think the tour keeps it small intentionally, which is much appreciated. We're coming back with friends!

By the number of crappy reviews do I even need to flog them?! I sent in a png transparency that I’ve used on all marketing material world wide. I know what I’m doing. When I recieved the stickers the white was dark grey. When I contacted their support instead of them simply redoing them or adjusting the color on their end they said nope that was the color I sent in. I guess they couldn’t afford to eat $19. They lost a ton of money from me this was a test and they failed and will now lose hundreds of dollars. What morons. This is a fail on their side not mine this int how you do business, they dismissed the claim holding the position they were right and I was wrong. Take a chance, spin the wheel and maybe you get what you paid for maybe you don’t. Their business practice and customer support sucks so bad they lost more than $19 lol

I recently purchased a Nikon D500 from mpb over and above other resellers due to the ease of use on the website, the amazing 12 warranty, very clear pics and description of the exact camera and a fantastic price! However, even though the cameras are very well packaged, the camera in transit must of somehow created a small scratch on the rear viewing screen… I had a photo shoot booked in and time was of the essence to get this situation sorted! Jake in the service team was brilliant… senior management wasted no time in trying to aid and the whole issue was resolved promptly. What a fantastic service all round, it didn’t deter me and I’m now in the process of placing a new order from MPB for the extra grip/battery. Thanks guys! 🙏🏻👌🏻👊🏻📸

Very happy with the progress we are making as a company, and myself as a leader with the help of Altercall. My main coach is Leslie, but it's nice to know I can reach out to Terrell for marketing and others. Nick is amazing for sales. They are my go to people when I get stuck. It's really a privilege to get advice from people that are so experienced and have a proven record in what they are coaching. The benefit of coaching to me is they are able to give me a little insight or comment that gives me a whole new perspective. I will say that I take action on most of what they tell me and that's probably why I am experiencing really good results. It's also nice to be around people that have similar spiritual values.

Absolutely blown my mind how calm I felt speaking to Ali and James I was anxious about talking about my income and expenditure but no joke Ali helped me see light at the end of tunnel with a few laughs along the way and James reassured me on every step. Hearing the word cancel the direct debits were the best feeling I'm currently crying here because of the sleepless nights the poor health I've put my self under with the stress but as of now this is new me work hard to maintain staying only with what I can easily afford I couldn't thank chef Ali as I called him (laughing) enough honestly guys you both deserve your weight in gold very highly recommend xxx

They used to be better. Ive been on scrambly since they launched. I mainly find issue in the way that support now handles tickets for missing rewards, it will take months before it is even picked up by anyone at scrambly, and when they do don't expect them to actually review your submitted proof. Also, after they close the ticket don't expect an email telling you they did so.. any offer that seems worth it and achievable will be withheld with the reason given that the "offer provider said no" and as far as I can tell they don't do much to combat fraudulent offers. R.I.P to what used to be the best payed to play app. It's quite sad really.

Ordered McAfee for digital download because we were close to the end of current protection. Immediate email received with instructions. Even though it was for autorenewal it accepted the key without and second device was automatically renewed after sending link via email . No hassle, took minutes and I am not the most computer savvy person. I was prepared to take it off autorenewal straightaway but there was actually no need for us. Would highly recommend this company especially at this price!

This online store is a scam. The dress i ordered was supposed to ship in 2 days and arrive in 7. almostb 2 months later i received a cheap dress that looks nothing like the item I purchased. customer service is terrible stating the dress i ordered was the correct item even though the photos I sent clearly show a different dress. I was offered $4 refund or i could send it back to china. Stay far far far away from this website and online shopping. SCAM ALERT!!!

I recently realised I was paying for two insurance policies with different companies by mistake. I got in touch and Lucy Greer helped me straight away. She was so helpful, clear and efficient throughout the whole process. I’ve now had confirmation my refund is on its way within a few days. It turned what could have been a stressful situation into a really smooth experience. Excellent customer service — thank you so much!

An Absolute Game Changer! ⭐⭐⭐⭐⭐ I cannot recommend Pulse Market Trading enough. Phillip and the team is incredibly professional, knowledgeable, and reliable. From start to finish, the experience has been seamless, and their attention to detail and communication is truly top-notch. If you’re looking for a trustworthy partner that delivers outstanding results and excellent communication, this is it. Five stars all the way!

I recently took out a life insurance and Callum was absolutely fantastic throughout the whole process. He explained everything clearly, made sure I understood all the details and answered any questions I had. He made what could have been a confusing process feel really straightforward and stress-free. Thank you Callum for your patience, professionalism and excellent service. I really appreciate all your help!

We have used them two times. In BOTH cases, they CLAIMED at least one part of the delivery NEVER EXISTED or WAS SIGNED FOR BY AN IMAGINARY PERSON, and they had NO FURTHER ACTION to take. In BOTH CASES, after us using GPS tracking (I am not even kidding) we eventually proved that the goods were still in their warehouse, where they would still be today if we had not proven it.

Cambridge Pianoforte moved my piano yesterday for me and I could not have asked for a kinder, more professional and accommodating service throughout. Nothing was too much trouble and everything done in such good humour too. They went absolutely above and beyond and it made my day. What a pleasure it was to deal with this company from start to finish.

Legit company, but the site is full of nonsense hidden subscriptions. I saw adverts for a limited run of 50p for 50p and just pay postage. Each of these were a hidden subscription, tiny text on the bottom of the page I found out. They've now taken just short of £160 quid in the space of two weeks without my knowledge

The engineer from Fuse Energy Brett came out to change over my gas meter. He phoned before hand to let me know what time he would be there and when he arrived he was very polite and professional. Very happy with the service and would highly recommend them to anyone thinking of changing supplier.

I love Boden! Their clothes are beautifully designed, stylish, and such lovely quality. You can really see the care and attention that goes into every piece. I always feel special wearing Boden, and it’s a brand I’m happy to come back to time and time again. Highly recommended!

I called in today and was connected to Suhayb who has a very pleasant young man to speak to. He was very quick and clear with his responses. Extremely efficient at his role and resolved two separate matters on the same call without hesitating. Really happy with the outcome

I made an order, that I had to cancel. I wrote to their support mail and told them that I wanted to cancel the order and ask for a refund. I was really sorry for the trouble. They replied fast and were understanding. I got my refund very quick. You guys are the best.

It is rare in today's world that you actually find a company that actually makes products that work like they claim to. Mars is fantastic and has given me my life back like I was in my youth. I support all the claims and am living proof of the results.

Ethan is running a great service at a great price. Everything just works, ticket responses are fast with resolution following right after. I would highly recommend his service whether you are just a simpler user to a hobbyist.

Booked a trip to Turkey and everything was super easy. The lovely AirGuru consultant helped with whole process and hotel was up to standards. Very easy way to travel - flights, hotels, transfers were included. Recommend highly!

I love the way Mathew explain the 4 test, looking at is video make me realize how important it is to take note during the exam. Although I haven't sat for the exam yet. My target level is 12, am really hoping for it👍.

A great store and excellent team in Oldham. We had a long list of things to buy and Arun was fantastic, he helped us navigate what was available in store and what would need to be ordered. A great asset to Wickes.

Tried two different CC's to pay the trail fee neither worked or showed declined. Also, poor service as there is no one to call or connect with on the merchant end. I'd be careful using legaltemplates.net

The boots were a beautiful, quality material and I will be wearing them any chance I get! The dragonfly earrings are so pretty and I get compliments on them whenever I wear them. Gorgeous craftsmanship!!

It was easy to order . I wasn't sure about sizing since this was my first time ordering and the one size fits most is new to me. The fit is great! The look is lovely! I have a new dress shop!

I just placed my first order for Soursops bitters. I’m interested in a good detox. Monica reached out to me with helpful tips. Her concern for my wellbeing impressed me.

Really like the product. Did a hard workout yesterday and the recovery came in really handy. Plus it's like a little reward for working hard because it tastes so good.

Bhaskar ji very supportive and very kind...he explains each and every thing very gently and he given support for everything. Thankyou Bhaskar ji once again..

Excellent customer service from Matt at Leasing Options. Great communication from my initial enquiry through to contract. Would highly recommend.

Having a good session with therapist that helpful in figuring about emotions & feelings really helps me to try stay calm & not over react.

Engineer arrived on time completed the repair and moved on to his second appointment of the day very pleased thank you

I received support from JC, and I can confirm that he handled my case with great care, kindness, and efficiency.

Had a stairlift fitted today by Raith and Ellery, very efficient, well mannered, hard working. Very happy!

Very knowledgeable of the market and very clear and transparent explaining how the system works.

They were very helpful, and gave me a lot of good options and we're very quick in responding.

Great choices and competitive prices. The rewards are great too. Delivery great too.

Very good communication and did the job I asked them to do in a very speedy manner

If I hadnt used taxback I'd have never known I was due money and to what effect.

I haven't tried it yet. I'll give an update once the result is good

Agent was good. I should not have been charged a second time.

Great boots, not tested in rain but good so far.

Tom was Very helpfull and easy process to join

Love the gift box and the notes from autumn 26

Very good.. helpful staffs good service

Brilliant,delicious, does what I says!!

Always very helpful! Great support!

Easy to use. Good price.

Great business