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Recent reviews

Susan McDermott

Susan McDermott

Rated 1 out of 5 stars

I wrote a review in 2023 about ideal world after they came back on air ,as I was disappointed with then, I have been a customer for 26 years and I used to be very pleased with them,but for the last three years they have gone from worse to worse, I ordered a lab life ultron I used it for less than 30days the presenters say use it for 60 days as that is the time frame now, if it doesn't make any difference to your lines or skin send it back for a full refund, so I returned it on the 1st of September royal mail delivered it to them on the 3rd Sep,I heard nothing more so, on the 10th of sep I rang them up they said they had already sent it back to me as I it had been used ,as I argued with them for ages I give up,so I waited for the parcel to arrive it did not so I rang again on the 21st sep they said d again I couldn't get a refund that I would have the item by the end of the week still did not arrive , so I rang them again 28th of sep they said I would be contacted in 72 hours did not hear from them so I rang them this morning 1st Oct 2026 they say they will have it settled in 48 hours ,fat chance they say they look after their loyal customers if that's the way they treat someone who has been with them and spent litterly thousands of pounds over the years God help how they treat other people ,I will never buy from them again they are the biggest liars going they say you can try them and send them back but it's a lie. Avoid this company at all cost they have changed so much for the worse hopefully they will go out of buisness again so they can't lie to customers again if I could I would have given them minus stars I am going to ring lab life and see if I get any joy from them

Wang ZN

Wang ZN

Rated 1 out of 5 stars

I bought the GL-SFT1200 (Opal) mainly to use as a repeater, so I could connect my security camera to my campus Wi-Fi. It has been a complete waste of time, yeah literally more than 4 hrs in total. Hardware/software issues: The router straight up cannot handle a normal WPA2 campus network. It scans the network and misidentifies it as WEP instead of WPA2 because of that, the LuCI interface only gives me a WEP option — there is literally no way to manually select WPA2. So even with the correct password, it can never connect, because it is trying to authenticate with the wrong encryption type. The stock GL.iNet interface isn't any better. It lets me pick a security type, but it makes no difference — the connection still fails every time I also tried upgrading the firmware from 4.3.25 to 4.8.3. The newer firmware at least made the network visible in the scan, but it still can't connect. So the core problem never actually got fixed. Support experience: I emailed GL.iNet support directly first. Nobody ever replied after more than a week. Then I posted on their official forum, a staff member (@Charles2) finally responded, asked me for system logs, SSH scan output, screenshots, and details about my network setup. I provided everything he asked for, in detail. After that? NOTHING! No reply for over a week even after I politely followed up It honestly feels like they just wanted the logs and then dropped me. Two official support channels and I still have a useless router. If you are thinking about buying this to connect to a campus network, hotel Wi-Fi, or anything that uses WPA2/WPA3 — just don't. It doesn't work, and the support won't help you at all