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Recent reviews
Riley Bourcier
I got a refund back in july, and im still waiting to recieve it from them. They insisted on sending it by cheque, and said it would take 10 days. I was very patient and waited weeks, roughly 3 weeks before contacting them to ask about this non-existent cheque. They then told me to wait another week which i did… We were then into september and still no refund. I was put in contact with someone from support named dominique hamel who was absolutely no help at all. They took my card information over the phone on september 18th and said they forwarded the card information to accounting to have it put back onto my card, they said on the phone it would take roughly 2 days. 5 days later I emailed the support employee back, and at that point on the 22nd of september they said it would take 5 business days, after being previously told 2 days. After september 22nd ive been waiting two more weeks and ive emailed that support employee several times and failed to recieve any responses. The employees in my local store have been helpful but its people above them that have completely lost sight of everything. As of today I have not recieved my refund, im in contact with the local store employees who seem to be the only people interested in helping me. The reason im snapping and losing my mind enough to leave a terrible review like this, is because this morning after two weeks of silence from the customer support, that person replied to my several unread emails and tried to tell me that they would re-issue another cheque to be mailed out from their head office in ontario! If anyone from sleep country sees this, I would appreciate some kind of information or assistance from someone above support or accounting because this is completely unbelievable.
Rachel Doremus
My 7 year old son has been having one-to-one online drama lessons with Ben since March this year and they have been absolutely brilliant. The sessions are broad, varied and very engaging. Ben has worked with him on improvisation, character development, accents, singing and performance technique, giving him a really strong foundation before moving into more formal LAMDA work, which we are planning to do. He also works on his general conversation skills which has given my son confidence in other areas too. Ben is supportive, encouraging, focused and professional. My son has so much fun in the lessons that he doesn’t really realise how much he is learning, and he feels very comfortable and confident working with him online. We originally found the British Theatre School through one of their holiday camps, which my son also loved, but the online classes have been especially valuable for his individual development. It has also been particularly helpful to have access to such a great teacher when geography limits our options. I would highly recommend the online drama lessons.
Susan Bannister
Arrived at UK Campers with a view to purchasing a Carthage. What an embarrassing greeting from Richard of Uk Campers,told him the motorhome we were interested in and what we had to trade in and off he trotted to speak with his boss, came back and said a 10k swap and we said ok that’s good,then he realised he had told his boss the wrong price of new motorhome should have been 140k but told his boss 104k. Next comes the next fiasco he returns with our next offer including the accessories we required, this was scrippled on a creased piece of paper which he could not explain how they came to the figures. We immediately replied keep the vehicle is said OK and walked off. The experience was like dealing with a back street garage. Once back in our car we stripped out the fiqures and found he had over quoted us by 5K. What a joke , we would never return to such an amateur outfit with a salesman not fit for purpose and this was to purchase a new Carthago.
Ryan Ball
Ordered a pair of pants for my birthday. Well my birthday came and went but my order never arrived. After reaching out to see what the issue was.. Someone from cooperate told me that my package was lost. And the item is sold out… So I have to sign up for text and email notifications just to have a chance to snag a pair of pants before it sells out? I finally get it into my cart and paid for. Just for it to be “lost in shipping” aka stolen by driver. How about you keep a couple extra hundred pairs in stock for when crap like this happens to your loyal customers. Store credit is not enough. I want the item that I paid for. Don’t tell me to just pick another color. I swear if I was one of your companies little influencers you would make this right immediately smh. Oh well. This hard working guy from North Carolina can go kick rocks I guess. 👍🏼🤷🏼♂️
Heather Jellison
This has been the worst order experience ever. Placed an order 17 days ago and still don't have any shipping information. Just keep getting the run around and told I will have shipping info in 24-48 hours and the info never comes and 2 days later get the same response. False advertisement that they fulfill orders within 5-7 business days. Worst decision to order from here especially when building a house and needing product in a timely manner. I would not recommend ordering here, you will have much better luck at your local electric store ordering.
Dana Shunatona
I placed an order that was delivered to the wrong address. I tried to contact customer support through the web, it was about 3 days until I got a response. Initially, I thought it was nice of them to replace the original order; however, the follow through and delays were not good. I tried chat, had a horrible experience, tried to call spoke with someone named Bruce who was horrible. Had to call back because about a second order that got cancelled and I wish that I could have a refund for EVERYTHING I would just go somewhere else.
Kelly Disson
Update from previous review made nearly 4 months ago!! Still sitting here with no working hot tub. I have sent unit to be fixed 6 weeks ago!! Nothing back, I'm now chasing them! With just an apology about the delay and they will get back to me. That was 5 days ago! I'm gob smacked this company is still running!! I've asked to speak to management but there appears to be no one there at that level?? This is a real honest review...no AI or fake reviews here!! DO NOT WASTE YOUR TIME WITH THIS COMPANY!!
M Robinson
Sales team and letting team are totally fab. Professional, responsive and helpful. We recently sold our property after letting for a while. Beth in the sales team and her colleagues have been amazing. They provided outstanding support throughout the sale of our home. We really appreciated how responsive they were, how well they kept us informed and the excellent way they coordinated with the solicitors. Their help made a HUGE difference and we are very grateful. Best wishes Desiree and Karl
Isobel Govier
Ordered a heated airer , was delivered on the second day off ordering. Had a few problems trying to build it up. Emailed them they replied really fast, gave me advice to try and sort problem out. Still could note build it up they offered a replacement which I accepted. Posted that day. Out for delivery in 24hrs unfortunately they courier lost my parcel , was offered refund immediately. This company is brilliant can't fault them,. Would buy from them again.
csonti
It was advertised as FREE but it cost me 2€. AND with that they gave me a 40€ subscription that I did not sign up for, they did not give me clear information about the subscription and it didnt even say "recurring payment". The test questions were alright but the results were unacceptable. Some AI nonsense that didnt even gave an answer to my question. I wasted 2€ and a hour of my life. SCAMMERS!
Nina Thorpe
I completed the test online. At the end I was asked to pay £1.00 for the results. I did not pay and left the website. Two days ago I had two payments of 50p taken from my account and today as a subscription another £29.99. I never agreed to any of the payments I have emailed to ask for a refund and will keep you updated. Please be careful. I cant afford to lose the money 😭😭😭😭😭
Judit Pipis
I've been taking Elavate collagen for 4 months now and I am happy with the product.I Initially bought it for my joints (popping knees). I've already started to see an improvement but I know it takes longer for collagen to build into the body. My skin and hair feel great too. Easy to drink - I just mix it into my coffee in the morning.
carlmikaelbhotmail.com
After placing an order, the owner was quick to let me know some good options. The item arrived faster than expected and was in great condition. I had the pleasure to meet him in person and he was most helpful in every way! I can highly recommend them, as they have quality items and excellent service! No scams!!!
Adam Climie
ood experience while a customer, only gripe is that when I left, my credit balance was not transferred back to me automatically... You have my bank details, you know I've left. The refund section on the app wasn't working so i had to send an email. It's unnecessary friction that feels intentional.
Dzmitry Lahoda
