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Recent reviews

Janice Glenn

Janice Glenn

Rated 3 out of 5 stars

Just back from Little Trains of Douro tour and really enjoyed the trip. Weather was very comfortable for walking around lovely little medieval towns. Only thing to be aware of in this area is that the pavements and pedestrian crossings are modern cobblestones and are not suitable for rollators or people with walking difficulties. My husband is a train enthusiast and he felt that the title of the tour implied that there would be more emphasis on trains. Perhaps the title should reflect that 2 historic train journeys are included and the rest of the trips to the little towns are by coach. Our tour manager Tony Costa and local guide Tiago really made the holiday. Tony was very caring and well organised so the days went very smoothly. Tiago knew how to make a boring history come to life and his extensive knowledge was presented with much humour. The biggest disappointment of the holiday was the Guimaraes hotel. The bedroom and bathroom were good and the cleaner was very good. The bedroom could however have done with some more shelf or drawer space. The biggest concern was that the meals were poor and we had paid for half board. The dining room was set up only for tour groups and when full was exceptionally noisy as there weren't any curtains or carpet to absorb the noise. With crowds of people scrambling for food, the buffet was like a rugby scrum! The breakfast was OK but the scrambled egg and poached eggs were frequently cold. The bacon and sausages were often cold, depending on when filled up. All other food was good especially the fresh fruit and pastries. However at dinner, there was only 1 choice of meat or fish. Again the food was frequently cold and I stopped eating it. Vegetables were few and appeared to be frozen. I chose to eat soup some days but it tasted the same each time and was lukewarm despite being in a heated container. The salad starters were fine and the sweets were better. After the first few days, we bought our main meal at lunchtime whilst visiting the little towns. I only took a salad and a sweet at dinner in the hotel. Other guests on the tour did the same. I suggest that if the same hotel is to be used in the future, the cost should be confined to bed and breakfast rather then half board.

Glenn McBride

Glenn McBride

Rated 1 out of 5 stars

UPDATED REVIEW 10/1 This review is about my experience with Cellular Sales as a company, not simply one employee or location. I purchased a Samsung Galaxy Z Fold Ultra at a Cellular Sales-operated Verizon Authorized Retailer after being told I would receive a $1,100 promotional trade-in credit. I paid the taxes, provided my information, turned in my previous phone, and expected the promotion I was sold to be honored. Problems began immediately. I spent hours dealing with a shipping-address concern that the store initially directed me to Verizon corporate to resolve. Management later acknowledged the situation had been mishandled and promised follow-up and compensation for my time. Neither happened. The bigger problem came when I discovered the $1,100 promotion had not been properly applied. The store manager later confirmed in writing, "Yes the promotion correction was never submitted." After continued attempts to get help, I was eventually told, "Thanks for the feedback please don't contact me any longer." I then escalated the matter beyond the store to Cellular Sales. After significant effort, Cellular Sales was able to obtain a $900 credit toward my account, but that still left me $200 short of the $1,100 promotion under which I purchased the phone. What happened next is why this is now a company-wide complaint. Cellular Sales offered the remaining $200 only if I signed a General Release containing broad confidentiality, non-disparagement, release-of-claims, and covenant-not-to-sue provisions. After everything I had already experienced, I was not willing to surrender those rights and agree to stay quiet for the remaining $200 I believe I was owed from the original promotion. I am extremely disappointed not only in how the original sale was handled, but in how Cellular Sales chose to handle the matter after it was escalated to the company. I will continue pursuing resolution through the FCC and Texas Attorney General's Consumer Protection Division. Based on my experience, I cannot recommend Cellular Sales.