J D Wetherspoon Reviews 2,263

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the food, citing issues such as meals not being warm enough, undercooked items, or dishes not matching their descriptions. Several people also reported negative interactions with staff, mentioning unhelpful, disengaged, or rude attitudes, and slow service. Cleanliness was another recurring concern, with patrons noting dirty tables and unpleasant smells. However, some people were satisfied with their experience, particularly regarding the location of certain establishments, finding them convenient and well-lit. A few other people also felt that the service was good and quick, and appreciated the value and selection of drinks available.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the staff for being quick, polite,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise quick service, with some receiving food... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability. While some customers praise the... See more

Quality

Users describe ambiguous interactions with quality. While some customers consistently praise the good food... See more

Location

Consumers find location to be ambiguous, with many mentioning specific Wetherspoons pubs across the UK, such... See more

Based on these reviews

Rated 2 out of 5 stars

Hat and feathers seaham harbour has been open for 11 yeas'no change of furniture the seating and tables are old and dirty. This is a good pub if looked after we have been going regular since it opene... See more

Rated 3 out of 5 stars

went to order the ham , egg and chips, asked if it was g/f chips, no one knew [if you work in a restaurant then staff should know what they are serving. lack of oat milk by the coffee machine, asked f... See more

Rated 3 out of 5 stars

Service overall was good and quick, but after hearing the air fryer was broken, I found the customer service quite poor. Ordered burger & chips and the chips were not available so was offered rice or... See more

Rated 1 out of 5 stars

Went into Wetherspoon on Sunday 15/3/26 at the counting House Dundee for a meal ordered 2 meals at 12 people were coming in sitting down ordering then there meals were served 12.30 came still no meals... See more

Rated 4 out of 5 stars

Overall, a solid four stars from someone who pops in for a coffee most mornings, either with or without food. Food (quality of cooking) can be variable sometimes, but overall nothing much to... See more

Rated 5 out of 5 stars

I don’t usually write reviews, but we recently visited the Velvet Coaster in Blackpool. It was packed across all three floors with the illuminations and firework display taking place. There were four... See more

Rated 4 out of 5 stars

I have spent many hours in the Hawick Wetherspoons. I get great expresso coffee in the morning from the Swiss coffee machine ; I get good service from Amy and the team; from time to time I get the hig... See more

Rated 4 out of 5 stars

Usually enjoy the food, which me and a friend go every Wednesday.but now the nanny state has stopped refills on hot chocolate, my friend doesn't drink tea or coffee..and is only allowed one hot choco... See more

Rated 1 out of 5 stars

Shame as there are one or two nice Wetherspoon outlets doted around the Country, with some pleasant staff. Sadly let down by the lack of managerial training whom believe they have the right to abuse... See more

Rated 1 out of 5 stars

Spoons have really gone off of late and no longer offer the decent food and drink at a reasonable price. I visited The Booking Office in Edinburgh recently. The service was awful, the table was dirty... See more

Rated 1 out of 5 stars

Visited the Golden Beam recently in leeds area , we’ve been there quite regularly since it opened. Firstly my husband wanted the Caledonian burger but they said they couldn’t do it ? He ordered anothe... See more

Rated 1 out of 5 stars

The Devonshire Inn, Skipton. My teenage son & his registered disabled girlfriend got TOLD TO LEAVE because of her service dog!! APPARENTLY they have new rules and don't allow service support dogs in?... See more

Rated 1 out of 5 stars

This company are misselling their 'Afternoon Deal' meals from 2pm to 5pm monday to friday as some of these meals are higher priced that the same meal in the main menu. It must be catching out more tha... See more

Rated 5 out of 5 stars

A very pleasant visit was had yesterday at the new Wetherspoon's in Basildon. It is ideally located (next to the cinema and other restaurants) making it feel safer to visit this area of the town durin... See more

Rated 1 out of 5 stars

Last night popped into the bar for a quick drink then we got our drinks sat at a table and we were confunted by the door staff accused me of doing drugs to witch I have never done and then was told... See more

Rated 5 out of 5 stars

In comparing this Wetherspoon's, The Liberty Bounds, Tower Hill, London, to many others around the country I rate this one highly. I prefer to eat upstairs here as it is well kept, tables c... See more

Rated 1 out of 5 stars

I had an extremely disappointing experience at this hotel. Not only was the service unprofessional, but my credit card was charged multiple times for the same amount. I tried to resolve the issue, but... See more

Rated 1 out of 5 stars

Food is absolutely diabolical, all ultra processed garbage, over priced junk food. I just don’t understand why places like this are allowed to serve food like or why the hell people are buying it. The... See more

Rated 1 out of 5 stars

Emerson’s Green Wetherspoon is one of the worst I’ve experienced. Constantly running out of things…today’s episode is eggs and beans….plus a host of drinks. Also the place is absolutely freezing. I’d... See more

Rated 1 out of 5 stars

Went to the ice wharf spoons in Camden and wasn't wasn't particularly hungry so ordered a small fish and chips. I almost fell off my chair when it arrived I expected small to be half the size of the... See more

Rated 1 out of 5 stars

Good Morning I am not in the habit of complaining but I will make an exception this morning . We ordered three breakfasts which were supposed to have eggs. They arrived with no explanation or apolo... See more

Rated 2 out of 5 stars

We are out on our Christmas do, we’re in bury st Edmund’s and sat at table 37, the staff cleared the table while two of us were in deep conversation and took the pitcher that was half full of Blue Lag... See more

Rated 1 out of 5 stars

AVOID THIS VENUE AVOID THIS VENUE. On Valentine’s Day (14/02/2026), my friend was served a Simple Chicken Jalfrezi that resulted in severe food poisoning. The situation was so critical it required... See more

Rated 2 out of 5 stars

I arrived in the evening about 8pm hungry and thirsty for food and drink at the Poyton Wetherspoons. The fish and chips arrived thoughly unappealling. What was worse, the sprat sized piece of fish, or... See more

Rated 1 out of 5 stars

Rochdale Wetherspoons this afternoon once again serving the regulars who jump the queue. I’d been waiting about 5 minutes and I was next to be served. Another customer walks up the the bar and even wi... See more

Rated 1 out of 5 stars

STepneyGreen female staff member ( I believe Vietnamese showed me to a dirty table couldn't be bothered to come back and wipe it. I had to go to the bar and request a staff member to wipe it instead.... See more

Rated 2 out of 5 stars

I am posting this on Trustpilot because the “Contact Us” facility on their web site is impossible to find. I visit the Shay Wake in Shaw, Oldham most mornings for a coffee. Until recently the TV has... See more

Rated 2 out of 5 stars

Awful staff attitude at Kenilworth WS. We have been going every Wednesday for breakfast but, due to the attitude of the female assistant manager, we will go no more. There are plenty of places for bre... See more

Rated 1 out of 5 stars

Avoid the boneless chicken or any sort of chicken. Visited on Tuesday dinner ordered boneless chicken bucket only to be served RAW chicken. Complained to and all I received was a Thankyou to bringi... See more

Rated 1 out of 5 stars

Would give less than 1 star if I could. Awful manager spoke to me so rudely and threatening at the golden grove branch and I spoke to head office who didnt care absolute terrible staff working for the... See more

Rated 3 out of 5 stars

Just been to Waterfront Wetherspoons in Dudley. Ordered WKD got none white wine soritzer — no lemonade. Ordered fish and chips no fish. Not a good start!! Then to make the day complete the chap bring... See more

Rated 2 out of 5 stars

I've visited the locations in Belfast, Carrickfergus and Dublin all several times. What brings me back is the price! The food is better quality than one would expect (provided you order the right thin... See more

Rated 5 out of 5 stars

Accrington Wetherspoons is faultless. We have been many times and it is consistently good. The staff are quick and polite and resolve any queries quickly. Service of food and drink is quick and often... See more

Rated 2 out of 5 stars

This is the second weekend in a row I have visited the Greyfriers in Preston, still no toilet paper in the male toilets and the cubical door locks are still broken off the door. Surely the staff sign... See more

Rated 2 out of 5 stars

Witherspoon- The Booking Office Edinburgh. Busy on a Sunday lunchtime but staff very slow to clear tables (and failed to wipe surfaces). Food not good...burger burnt to a crisp. Drinks fine,but the... See more

Rated 1 out of 5 stars

Wombwell weathersoons Staff Unable to pour a pint of guiness correctly & When customers request their drink to be poured correctly they are then blatantly treated as if they are garbage and unwelcome... See more

Rated 2 out of 5 stars

Wetherspoons bridge house bar belfast drinks ok but staff are very slow lifting empty glasses. toilets are inadequate as they don't flush and they smell awful.

Rated 5 out of 5 stars

We were in Leicester Square for a few days, but the hotel breakfast was expensive and rather formal. So, we tried Wetherspoons and were impressed by the pleasant atmosphere, friendlyness of the staff,... See more

Rated 5 out of 5 stars

Visited Wetherspoon's pub in Fleet, friendly service, good food and cheap, glad to see no dogs in the pub. Also good to see lots of senior citizens having breakfast using it as a meeting place.

Rated 1 out of 5 stars

What can I say! I've been to most wetherspoons around Wales and England, this is the worst wetherspoons by far I've ever been to, it's absolutely stinking, the seats are bogging, local drunks on a Mo... See more

Rated 1 out of 5 stars

Very dissapointed to find the steaks and fresh from the grill options gone from the menu leaving only a selection of bland over priced quite frankly boring options left. Last ever visit for us I’m afr... See more

Rated 2 out of 5 stars

Moon in the Square, Bournemouth, Gourmet burger Tuesday deal...don't bother! JDW should scrap this 10 minute service to allow time for things to de-frost. Chips half cooked, onion rings soggy (plus on... See more

Rated 2 out of 5 stars

We called in for food at our local Wethies (as we often do) I ordered sausage and mash with gravy as I had this before and it was lovely. However, this time there was barely any gravy. I approached t... See more

Rated 1 out of 5 stars

Ordered a large breakfast @ olympia Tredegar, came in about 10 mins, looked ok, for £5.99, but when started eating it, worst breakfast ever, eggs were cold, bacon was cold, beans in small pot taste... See more

Rated 1 out of 5 stars

You made me feel absolutely horrible when my autistic son was running about and when I was told to put him in his Pram And I was wasn’t getting served food or drink. I Hope when you have children y... See more

Rated 1 out of 5 stars

I have always enoyed a Wetherspoons visit- until yesterday. The new menu is awful. if I wanted burgers i'd go to Macdonalds and these were not good burgers with rubbish brioche buns. I dont care if it... See more

Rated 1 out of 5 stars

The company's ordering system needs a review. Scanned table QR, immediately picked up correct location, by time received the receipt, order had been redirected to different location. Company excuse is... See more

Rated 5 out of 5 stars

Visited the Queens Arms at Winsford for lunch and Connor couldn’t do enough for our party, all food served within 10mins, so our group of 7 was very happy with our visit 👍

Rated 1 out of 5 stars

Visited Swindon branch a few weeks before Christmas Good service as you’d usually expect. Unfortunately I left my wallet there. Called them and they said they had it and would post it. Didn’t rece... See more


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2.1

Poor

TrustScore 2 out of 5

2K reviews

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Rated 1 out of 5 stars

The church house- bad

The church house - wath
Again got my food order wrong.
Ordered tuna jacket, with beans.
Received jacket and beans .

Not the first time they've messed up an order here.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised , well done.

Wetherspoons, Commercial Inn, Sowerby Bridge. Party of 5 for breakfast on Sunday. Very busy but still got order placed quickly with very friendly staff. All meals served to us at table within 10 minutes. For £27 for 5 breakfasts including unlimited coffees , wasn't expecting 5 star food & service but was pleasantly surprised. Food was hot & as good as you would get at most high Street cafes charging twice the price.
The place was very clean, no sticky tables, toilets were spotless.
The staff were very polite & professional. I know Weatherspoons gets a lot of poor reviews but the management & staff at this location deserve a pat on the back & 5 stars.
Well done.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Shambolic service in dirty surroundings

I had the misfortune to go into the branch in Rivergate in Irvine. Tables were dirty and many uncleared. After working out how to order, we sat and waited for 20 minutes for our drinks to arrive before finally going to ask a member of staff about how to get them. There was no indication anywhere, not even in the email confirmation, that we needed to make drinks ourself! She was most disinterested and couldn’t even raise a partial welcoming smile! Eventually she came back and said cups were “there”, pointing in the general direction of a hatch, but handed me two empty cups!

I went to the hatch she had indicated, which was absolutely filthy, with piles of cups, napkins etc strewn around. I made the tea myself, but by the time I got back, we had no notion to drink it so left it and exited the place.

Never have I ever seen a more disorganised shambles of a place! Will never set foot in there again.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

The Unicorn Hotel Ripon

Called in for breakfast with granddaughters and all of it was cold. Sent it back and within a few minutes they came back with more cold food. The pancakes were like rubber and the english breakfast was cold. Very disappointed. I dont think its fair having to pay for food before you have received it as I would have refused to pay.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Wether spoons march filthy disgusting place

It was 11.30am when we walked in to wether spoons in march Cambs ,on Thursday march 19th,I counted 11 tables piled high with used plates and cups , people were moving plates etc to another empty table with more plates etc on just to get an empty table ,only for someone else to come in and move the whole lot to yet another table ,nobody was clearing away and a clean wipe was non existent ,this is completely off putting and I don't think we will hurry back ,this is terrible ,did wether spoons learn nothing from COVID ,basic hygiene is a must where food is concerned ,yes I know at busy times is not always possible but it wasn't that busy at that time ,we did see one time only a member of staff clearing a table and was pushing waste food and drink from the table to the floor , filthy disgusting place , health inspectors should shut it down until it's properly managed,,,,I'm not happy

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Visited the Thomas Lloyd in Warwick had…

Visited the Thomas Lloyd in Warwick had an issue regarding our order and the food being cold the manageress rude and even took our food back to kitchen but never returned back with the food as refused to put the problem right wouldn't even give us a refund for the food we didn't even get as she took it back to the kitchen.
Customer service a waste of time even the CEO John Hutson never responded what a company no wonder why the cart get above 2 stars I'm surprised they got 2 stars if I could give minus stars I would.
I bet Sir Tim Martin Chairman doesn't even notice that his company is getting such bad reviews
I will get my money back one way or another

3 March 2026
Unprompted review
Rated 1 out of 5 stars

ordered 2small breakfast bought…

ordered 2small breakfast bought 2small1large .we didn’t order large took back left 1.asked for refund it’s our fault couldn’t get one even though 2went uneaten manageress if we can’t eat them give us box to take home .its was dried up and cold complaining told by manageress you can complain if you want .berry rude and couldn’t care

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Accrington Wetherspoons is faultless

Accrington Wetherspoons is faultless. We have been many times and it is consistently good. The staff are quick and polite and resolve any queries quickly. Service of food and drink is quick and often faster than the times advertised. The food is consistently hot and good selection of real ales. The staff are great and deserve some praise as they all work hard.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

I visited the Ward Jackson in…

I visited the Ward Jackson in Hartlepool yesterday for St Patrick’s Day I was with a few friends and we were hoping for a great atmosphere and a good Irish atmosphere with decorations but their was nothing and staff were really disappointing no St Patrick’s Day banter nothing it was a disappointing experience so we left and went to other establishments

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Filthy wine glasses.

I am in the imperial. Exeter. Wine glasses are absolutely filthy. I have changed two but the third is just as bad. I just want a glass of wine in a nice clean glass. It isn’t difficult.

17 March 2026
Unprompted review
Rated 4 out of 5 stars

I have spent many hours in the Hawick…

I have spent many hours in the Hawick Wetherspoons. I get great expresso coffee in the morning from the Swiss coffee machine ; I get good service from Amy and the team; from time to time I get the high quality, affordable afternoon fish and chips (with sustainable North Sea sourced haddock); I often get something from the wonderful range of real ale that W. is famous for . Thanks Hawick and W. in general for a reliable, comfortable, widely available food, drink and hospitality service .

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Stood at the bar for over 10 minutes…

Stood at the bar for over 10 minutes and was completely ignored by 2 female members of staff who continued to serve people who were behind me in the queue , I felt embarrassed as people sitting at tables clearly noticed I was being ignored, will not be back

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Went into Wetherspoon on Sunday 15/3/26…

Went into Wetherspoon on Sunday 15/3/26 at the counting House Dundee for a meal ordered 2 meals at 12 people were coming in sitting down ordering then there meals were served 12.30 came still no meals went up my table no was not on the screen will not be back this pub should not operate as a Restaurant.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Adult prices, childs portions.....

Went there yesterday for a coffee and some food, wouldn't normally go there, first time since covid after they layed off the staff and let them go skint rather than furlough them. A friend insisted. Had bangers and mash for almost £9.00, what came was pretty much a childs meal, absolutely embarrassing, won't set foot in there ever again. This was in Port Talbot.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Wetherspoons at Gainsborough are a…

Wetherspoons at Gainsborough are a whole disgusting joke and a waste of time. You have a catheter you have a issue n get done for it you fall asleep coz health issues you get done for it I got barred 6months just walked in to say it is a year Amanda and all the staff are filth and need to look at there own pathetic lives

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Great value for money if ........

Great value for money if you like a cold breakfast served after a 45 minute wait, then ask for it to be microwaved with a further 20 minute wait for it to be returned barely lukewarm. Additional toast was served a further 20 minutes later. At least the wait enabled me to relax and take in the grimey ambience. The place really needs a deep clean.
The sole staff member did his best to stay on top of things, but was fighting a losing battle.
Yr Hen Dderwen, Caerfyrddin.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

DID YOU PAY FOR COFFEE

Ordered 2 breakfasts, 2 hot drinks. 10 minutes gone by, breakfasts turned up. I asked for our Coffee Tea cups, I was asked did you pay for them.!!!!!! I noticed that my breakfast never had toast, when she came back I asked for my toast, she asked if I payed for toastas an extra, I through gritted Teath explained that my breakfast comes with toast. Absolutely disgusted with very poor service and attention to detail.

8 March 2026
Unprompted review
Rated 3 out of 5 stars

Fish and chips

Went for meals for two at Llandudno weatherspoons fish seen better days count chips on one hand mushy pees stone cold all come to £25 total wast of cash

7 March 2026
Unprompted review

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