Giordano Wines Reviews 13,226

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wines, which are often described as delicious and enjoyable. Many appreciate the very reasonable and competitive pricing, especially with frequent offers. People also highlight the good selection of wines available and the inclusion of little extras with their orders. However, some customers experienced issues with delivery, noting that it can be slow and that orders sometimes take a long time to arrive, occasionally missing expected dates like Christmas. There were also instances where the wrong wine was sent or delivery instructions were not followed, leading to parcels being delivered to incorrect addresses or during inconvenient times.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, taste, and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise prompt and quick deliveries,... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and delicious wines. Many... See more

Order

Consumers have mixed experiences with the ordering process. Many find it easy to place orders online and... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the excellent and reasonable... See more

Based on these reviews

Rated 4 out of 5 stars

I love the wines and the very reasonable prices. The only downside is the time between ordering and delivery. It can be several weeks, and without much communication to keep you updated. The wines alw... See more

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Rated 4 out of 5 stars

Wines are excellent. Price is good Normally delivered 14 to 16 days. Have purchased on many occasions, however, I have contacted you 4 times to alert you to the ' broken link' on the 'my order' page... See more

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Rated 4 out of 5 stars

This is my 4th 0rder from Giordano. When I received my order confirmation I realised that they had used my old address despite having changed in on their website. I contacted customer service and advi... See more

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Rated 5 out of 5 stars

As a lover of Italian white wine, I love Giordano. The reds are good too, particularly the Montepulciano! Excellent selection of wines at a good price when on offer, which is often. You have to buy a... See more

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Rated 5 out of 5 stars

Current batch of 15 bottles arrived quite quickly. Lots of wines we have previously had and enjoyed. However opening a bottle of Dicasso Rosso last week, not from this current set, I was horrified wh... See more

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Rated 5 out of 5 stars

Used four times now: once for myself and three times as gifts for family. Always been great; you can agree delivery times ahead and that is very useful for gifts. The produce has been very good and... See more

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Rated 5 out of 5 stars

For whatever reason and I don;t know but initially a 10 day delay in transfering to the courier . I then made contact to complain and Giordano pulled out all the stops and the box which was quite lar... See more

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Rated 5 out of 5 stars

Always a nice selection to choose from some i like more than others but hey that's wine for you. Good service reasonable p&p if not free on some offers. Well packaged delivered by Yodel and great comm... See more

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Rated 5 out of 5 stars

11 days from order to delivery which I consider good service. I ordered 8 different wines - 3 of one - and they varied from decent to really excellent, esp. a couple of Primitivos. I am about to order... See more

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Rated 5 out of 5 stars

Easy to order. Good value. Updates on progress of delivery. Wines well packaged. I don’t drink alcohol but the family member who does reports these wines, especially the reds, as excellent.

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Rated 5 out of 5 stars

Its not just my experience with this order but my experience with many orders over the years that I comment on here. All the wine I and several relatives and friends have received have been rated exc... See more

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Rated 5 out of 5 stars

Excellent value and very nice wines. Delivered promptly with no issues. Used Giordano for many Years now and have never been dissapointed.

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Rated 5 out of 5 stars

It was shocking service Worst I've ever had from you My order did not arrive, I was so upset as I cancelled order However, refund not received, delivery tried during closed office hou... See more

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Rated 5 out of 5 stars

Purchased an assortment of Italian wines and foodstuffs from Giordano and as a long standing customer was again very happy with the end result. The box arrived within the advised period dates, very we... See more

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Rated 5 out of 5 stars

Great wine, promptly delivered for Christmas, at an excellent price. I'm sure I've had something like 20 years of brilliant service from Giordano. It pays to buy direct

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Rated 1 out of 5 stars

I ordered a case of wine in early December for Christmas. A week before Christmas, I rang up to be told my order had not been processed, but it would be given priority. It finally arrived on 22nd Jan... See more

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Rated 5 out of 5 stars

I always enjoy the wines that I receive and they are so reasonably priced despite being sent to me. On the occasions that there are food items included I am really pleased as I cannot fault the quali... See more

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Rated 1 out of 5 stars

Sent the wrong wine. Spoken to Customers Services who say they are looking into it. As requested sent photos of wine, boxes and delivery note. Very frustrated. Not my mistake and they make feel as I... See more

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Rated 3 out of 5 stars

A note from Giordano raised expectations of a delivery date based on the announcement that the parcel was about to be passed onto the courier. The status remained unchanged for over a week raising co... See more

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Rated 5 out of 5 stars

Good updates on status of wine order. Prompt replies to emails. Two hour time slot for delivery warning. Sturdy packaging and delicious wines.

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Rated 5 out of 5 stars

One of my favourite all time Italian red wine. Grande Alberone. Purchased on line from Giordano Wines ( Italy ) with a UK outlet in the Midlands.

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Rated 5 out of 5 stars

We had our first bottle yesterday it was very good if the rest are like this I’ll be changing my supplier

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Rated 5 out of 5 stars

Great value from a company easy to deal with. I have never seen their wines advertised at other than sale prices. If I needed to pay "full price", the value aspect may disappear.

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Rated 5 out of 5 stars

I've been ordering for more than a quarter of a century - always great products and delivery. But when will cotechino sausage be back?

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Rated 5 out of 5 stars

The wine was delivered swiftly I was particularly impressed because it was ordered so near to Christmas and was delivered in time for the holiday. The wine is always of a good quality, very tasty and... See more

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Rated 5 out of 5 stars

I have ordered a couple of times now (not a big drinker) but I absolutely love the Lambrusco ❤️. Delivery takes a little while, so allow some extra time. But soo worth it.

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Rated 5 out of 5 stars

Very good Italian wine at a very fair price. Pity delivery is not a bit quicker - but as long as you plan ahead you will be pleasantly surprised.

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Rated 5 out of 5 stars

Great quality wine at incredibly reasonable price delivered to your door. Will definitely buy again. Many thanks

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Rated 5 out of 5 stars

The wine tastes fantastic. The delivery was on time and the delivery was made to my flat door, si I did not have to do any heavy lifting at all.

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Rated 5 out of 5 stars

The usual high quality wines and goods supplied but what made this delivery outstanding was that delivery time was halved and messaging actually meant something. A vast improvement.

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Rated 5 out of 5 stars

Love the consistent quality of the Italian wines from Giordano. Always a great price and usually a few treats included!

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Rated 1 out of 5 stars

Delivery didn't arrive after 2 weeks. Offered refund or shipping again. Opted for refund still waiting after 7 days. As a loyal customer years this is completely unsatisfactory

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Rated 5 out of 5 stars

I’ve been buying wine for 4 years from this company, they have a great selection at brilliant prices

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Rated 1 out of 5 stars

order was submitted 13 december 2025, thinking i would be clinking glasses by christmas or at worse new years day. order eventually delivered 3 January 2026 just in time for festivities to end. initi... See more

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Rated 4 out of 5 stars

Wines all great and ordering easy. My only issue is with delivery and the company used give little information and you cannot use tracking number. Delivery told on day of arrival and luckily in!

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Rated 5 out of 5 stars

Always easy to order. Good information as to when my wines are out for delivery. And the wines, and foods are always of the most excellent quality.

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Rated 5 out of 5 stars

Just received a discount voucher following my disappointing delivery of the wrong wines. Really helpful customer service personnel. I prefer red wine and have never been disappointed with quality and... See more

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Rated 5 out of 5 stars

Excellent wines, Excellent choice and excellent prices. Quick delivery too. I now only buy from Giordano wines.

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Rated 1 out of 5 stars

The produce is lovely. But it arrived so late, even though web said 'order in time for Christmas '. When I realised it hadn't even left the supplier, I tried to cancel as these were Christmas gifts. G... See more

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Rated 4 out of 5 stars

Giordano is excellent which is more than I can say about the Courier. They delivered to the wrong address and didn't follow my instructions should I not be able to answer the door.

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Rated 1 out of 5 stars

We ordered a case of wine for my Brother in law for Christmas. The website said it would be delivered in time for Christmas but by Christmas it hadn't even been dispatched. No email saying that it... See more

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Rated 1 out of 5 stars

Sent the wrong bottle on one order. (No Genepe. Sent Barolo instead). No response to emails. On other order that was guaranteed Xmas delivery now won’t be ! Again, no response to emails. Very poor... See more

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Rated 5 out of 5 stars

Speedy and uncomplicated delivery of favourite wines and free delivery too. What could be better? ! Thank yoy

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Rated 5 out of 5 stars

A very good selection of quality red wine at a very good price and never ever had one that we did not like so so glad you were recomended to us about three years ago always very helpful when yo... See more

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Rated 5 out of 5 stars

Buy regularly from Giardano, never had a wine myself or my wife didn’t like. Great value

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Rated 5 out of 5 stars

Very competitive prices for good quality & pleasant, enjoyable wines. Have used Giordano for many years.

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Rated 5 out of 5 stars

Amazing selection of wines, good prices and fast/prompt delivery. Thanks again for an amazing service

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Rated 4 out of 5 stars

Received my order just in time for my 40th party - response times from Giordano were intermittent and not ideal, but I am very happy with the wines sent.

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Rated 5 out of 5 stars

Your wine arrived promptly and is always enjoyed and appreciated, telephone staff are always polite and helpful and not pressurising, that makes a very pleasant change for tele sales - very well done

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Rated 1 out of 5 stars

Terrible company with poor communication and broken promises. Christmas present delivered 3rd January and no apology. Won’t use this awful company again!

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Rated 1 out of 5 stars

I ordered my wine, 2 cases, more than a month ago. One case arrived on time. Am still waiting for the second case. Everyday I can see they are promising to deliver. But they don't find a vehicle to ou... See more

Company replied


Company details

  1. Food, Beverages & Tobacco

Written by the company

Quality Italian wines available direct from Giordano. The best regional red wines and white wines, plus authentic food and wine hampers and gift baskets.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

Terrible slow service

Paid for my order of wine on the 13 th Feb and still waiting delivery

13 February 2026
Unprompted review
Giordano Wines logo

Reply from Giordano Wines

Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.

We have sent you an email to inform you about the delivery date as well as our delivery timeframe.

We hope this information clears up the misunderstanding.

Best regards,
Customer Service Giordano Wines

Rated 5 out of 5 stars

Mrs R

Always order from Giordano very happy with service and very good and easy website.

4 February 2026
Giordano Wines logo

Reply from Giordano Wines

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 1 out of 5 stars

Took 1 month to deliver my case of wine…

Took 1 month to deliver my case of wine despite their website claiming "fast delivery". Website is a shambles. If you try to check your order on line you get a message saying the page is "unavailable". If you call customer service you get a virtually unintelligable recorded message. We love Italian wine and some of Giordano's wine are enjoyable but beware the cheaper ones as very many are not Italian - they are simply European wine lake that has been bottled in Italy. I will not be wasting my time again with this company.

23 February 2026
Unprompted review
Giordano Wines logo

Reply from Giordano Wines

Dear Customer,
We are very sorry that we were not able to meet your expectations and that your experience with the order was not as good as it should have been.

We have sent you this email to express our sincere apology, and we hope that we will have the opportunity to make up for this error in your future orders.

Sincerely,
Giordano Wines Customer Service

Rated 1 out of 5 stars

Sent the wrong wine

Sent the wrong wine. Spoken to Customers Services who say they are looking into it. As requested sent photos of wine, boxes and delivery note. Very frustrated. Not my mistake and they make feel as I am not telling the truth. Wine was for my birthday celebration so disappointed.

19 February 2026
Giordano Wines logo

Reply from Giordano Wines

Dear Customer,
Thank you for taking the time to write to us.

We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.

We sincerely apologize for this error and will do our best to ensure that such a mistake does not occur again in the future. We hope that the solution to the problem was satisfactory for you.

Sincerely,
Giordano Wines Customer Service

Rated 5 out of 5 stars

Delicious wines

Delicious wines, delivered to your door at excellent prices. Ideal!

2 February 2026
Giordano Wines logo

Reply from Giordano Wines

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

All good as usual

All good as usual, lovely selection delivered quickly.
Many thanks.

1 February 2026
Giordano Wines logo

Reply from Giordano Wines

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Good updates on status of wine order

Good updates on status of wine order. Prompt replies to emails. Two hour time slot for delivery warning. Sturdy packaging and delicious wines.

31 January 2026
Giordano Wines logo

Reply from Giordano Wines

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 3 out of 5 stars

Great wine - shame about the Delivery system

Great wine, shame about the delivery system. I expect to be advised in advance by the delivery company and driver of the date and estimated time of delivery, like other companies.

25 January 2026
Giordano Wines logo

Reply from Giordano Wines

Dear Customer,

Thank you for your feedback. We sincerely apologize for the inconvenience caused by our delivery service. We understand your expectation to be informed in advance by the delivery company and driver about the delivery date and time, as is common with other providers.

We have forwarded your concern to our logistics department and will work on improving our service to ensure you receive timely notifications in the future.

Thank you for your patience and understanding.
Best regards,
Giordano Wines Customer Service

Rated 5 out of 5 stars

Very happy

11 days from order to delivery which I consider good service. I ordered 8 different wines - 3 of one - and they varied from decent to really excellent, esp. a couple of Primitivos. I am about to order another 18. Very happy and recommend.

26 January 2026
Unprompted review
Giordano Wines logo

Reply from Giordano Wines

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 4 out of 5 stars

4th 0rder delivered to wrong address

This is my 4th 0rder from Giordano. When I received my order confirmation I realised that they had used my old address despite having changed in on their website. I contacted customer service and advised the problem. I was told there were website issues but assured me that Yodel would be advised. Giordano failed to do that and the wine was still delivered to my old address. Fortunately I was able to collect it, but with out reassurance that my orders will be sent to my home address I will have to make alternative arrangements. Giordano wines are good and I use them as gifts for family and friends, but I do not need the hassle so Giordano get your act together.

12 February 2026
Unprompted review
Giordano Wines logo

Reply from Giordano Wines

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 4 out of 5 stars

Good service

Good service , good wines.

22 January 2026
Giordano Wines logo

Reply from Giordano Wines

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Love the consistent quality of the…

Love the consistent quality of the Italian wines from Giordano. Always a great price and usually a few treats included!

22 January 2026
Giordano Wines logo

Reply from Giordano Wines

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

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