David Green

Always a pleasure to deal with Customer Service and sales at Viticult.

I have used them for a number of years without the slightest concern. I have just reinvested profits from an earlier trade.

A company that does what it says, when it says.

Most helpful chat to George Goodwin today as I required advice on which investments to make, and which and when to sell to MY advantage.

After 7 months NCP had still not updated autopay.

Fortunately, I realised this in time and it gives me another opportunity to advise anyone using NCP of the risks when using an unethical parking company that thinks they are above the law.

In a way, they are correct - car parks are NOT regulated; this gives company free reign to do as they like with no fear of consequences.

I reluctantly had to use the car park at 04.30 today because my friend could not comfortably take her luggage via Skytrain.

Using Skytrain via the train station's free of charge car park is always the better option whenever possible.

A reply from NCP says I should go through the system with all their sister companies again. They now even have a solicitor repeating their lies and the matter has been in the hands of the SRA for a while now as I await their response. The ombudsman said NCP are unregulated and may tell whatever lies they like. However, they referred me to the SRA as solicitors are governed by certain rules, and repeating lies from scammers is frowned upon - although in fairness, Moorside are only doing what their unregulaed masters demand.

Great value from a company easy to deal with.

I have never seen their wines advertised at other than sale prices. If I needed to pay "full price", the value aspect may disappear.

The shoes are great - but the fitting is as if a random number has been used for sizing.
Before Xmas I ordered 2 pairs of the same style, one brown, one navy. The brown were a great fit, but the navy ones were that small there was no way I could get my feet in them. I asked for replacement but got a refund instead. My subsequent message to them DID NOT even get a reply.
Recently I bought another pair of navy but these are that loose they drag on the floor unless I wear at least 2 pairs of socks.
Maybe I've been unlucky, but it is a customer lost.

As you could not be bothered to acknowledge or reply to my email of 23 November, I shall copy and paste it here.

Hi,

As per my phone call, you were asked to replace this pair with a pair the same size as the brown ones that were a good fit.

I was told that these would be dispatched as soon as I posted the small ones.

I would be disapoointed if you are no longer in a position to do so, but would just about accept it,

However, it would leave serious question marks about the claimed size of your shoes for future orders if these were the correct size and the brown size 11's were actually about size 12.

David.

Do not use NCP car parks or try to enrol for Autopay if you have already visited and within the time limit, or wish to pay for subsequent visits.

You will be taken off that page to enter your details on a separate page.

1. You will not be told that these details will NOT be transferred to the Autopay page.
2. You will not be invited to go to, or return to, the Autopay page AS THAT IS NOT IN THE INTEREST OF NCP.
3. You will get an m email confirming Autopay is active.
4. The first time you find this is a lie is when you get fined on your next visit.
5. Don't waste time or money contacting their partners, POPLA, who will just tell you that NCP said you did not pay and they have NO RECORD OF YOU TRYING TO PAY. That is all they needed to deny the appeal.

Anyone that DOES open an Autopay account should ALSO pay for the visit manually.
If NCP do not collect the Autopay payment, you are covered.
If NCP remembers to take the Autopay payment, contact your bank and claim chargeback. This creates more work for NCP and the bank will charge NCP a fee for the service. Eventually, even NCP may work out that changing the system would benefit them in the long run.

Before posting the review, NCP asked me to give them a chance to respond. I did so.
After posting the review, they sent the same request.

Although fining customers £100 for trusting NCP emails, I gave in and tried to pay using the link on the POPLA web site.
BITDEFENDER who I trust a lot more than NCP said the URL was risky and advised against opening it.
I contacted POPLA to inform them of this and ask how I could pay in instalments.
They said only NCP could do that and sent me a link that they said was safe.
The next thing I knew, BITDEFENDER had effectively prevented me from accessing the internet for 12 hours while they disinfected the system due to viruses being downloaded. I can't prove this link was responsible, but I am certainly not going to find out by using it again.
Next time I get an email from Nigeria saying I have won £10m on their lottery, I will probably feel safer opening that!!!!!

Oct 31. After the recent update, I expected contact - but whether arrogance, ignorance, or a combination of both - I've been ignored.
A more despicable organisation is difficult to imagine.

The only good news is that the boycott of BHX car park continues to gain support (now 19 up from 11).

Nov 3rd. I sent another email explaining the situation. This one was not ignored - it was just replied to without even reading it.

They do love bad publicity - but as long as others benefit from knowing how NCP operates to rip them off, I am quite happy to continue this public service.

Now up to 26 happy customers using the station rather than the airport - but still NO SENSIBLE reply to my recent emails saying why I have been UNABLE to pay when trying.

Obviously NCP no longer wish to get paid, so I am quite happy to stop pushing them.

An amoeba recently applied for a job there but was declined due to being overqualified.

24 November.

NCP trying to outscam Enron. Even when you TRY to pay for their scam, they WILL NOT LET YOU. Total arrogance precludes them from even answering emails.

On the bright side, I have now talked people into 38 visits to the station car park instead and hope to make that 50 by Christmas.

Despite accepting your kind offer to contact you, there is nobody there (particularly Bryony, a warning to anyone else who uses this service) nobody is neither courteous enough nor capable of reading posts and making a sensible reply. Head Office DO NOT even bother about feedback, and your sister sites in your scams (POPLA, BPA, Trace, and Moorside ARE NO BETTER.

I'm not sure WHY you don't want to get paid because Bryony is keeping that a secret.

Anyway, I have now saved people 45 payments from using NCP so seems certain the first target of 50 by Christmas is assured.

Watchdog, Which, and Rip Off Britain are about to receive a glowing tribute to your scams.

I have now saved people 62 payments (at least 64 by the end of this week) but although I thought Moorside MAY have been a genuine, independent company, those hopes were dashed last week too.

I received THREE blank SMS messages from them without a case number. To contact them, the first thing they ask for is a case number. OK, so maybe I could get one from Trace and told them it was impossible to contact Moorside without a case number and asked if they could find it for me, THREE times all they did was send me the same telephone number again!
On 12 Jan, I had a FOURTH message from Moorside with case number. I rang them. On hold for 5 mins, robot said press 2, and the 1st available agent will contact you.
24 hrs, 48 hrs, 100 hrs late- but no call. So, on 16 Jan, I put a complaint on their internal system. I got a reply - we will ring Monday 19 a.m.
Nothing, until late p.m. threats if I did not contact them.

I will on Tuesday a.m. - but then forget it.

Smooth, easy process despite the fact I had not heard of the service before.

Love the company, but it is luck of the draw with Customer Service.
Over an hour today to answer a relatively easy question (has to be slightly complicated for me not to know more than some of the agents though).
Must thank Luke to whom I was transferred after 50 minutes of getting nowhere.

I leave my (amended) original 1* review in situ.

I was asked by "Paul" to amend the actual original as bad reviews were not good for the company; he stated that as being the reason for changing the name from James & Pearce.

He sent me a bottle as goodwill, but that now seems nothing other than a cheap bribe, and I feel ashamed and mildly embarrassed.

I wanted to sell my investment, and he returned £500 of it as a 'deposit' and claimed to sack "Andrew" who had been a problem due to his attitude.

On Thursday, I called for a progress report, and Paul was unavailable according to someone who sounded remarkably like Andrew.

This person said that due to the rocketing price of brandy, Paul advised it was not the time to sell, going back on his agreement.

I was now offered another barrel in which to invest that due to the rockeing prices, I could buy for £1950 and sell 3 months later for £12,000 or more. When something sounds too good to be true........

Anyway, I temporised by saying that I was prepared to utilise the profits from the original despite its wonderful new value - only to be told that despite the rocketing price, the best he could do was return my initial investment.

A phone call from Paul was arranged for this afternoon between 14.00 and 15.30 as I was not sure exactly when I would be around. No contact by 15.55 so I called again, this time saying that I would have a free window between 16.30 and 17.00 and expected a call then (without, of course) holding my breath. Needless to say I would still be holding my breath.

Great news - the person I spoke to on Thursday claimed to be Paul's boss, also head of overseas investments or some other weird and wonderful meaningless title as they are merchants not investors (something he may have forgotten in his rage and in a voice getting ever more agitated) and the person I spoke to today said HE was going to sack Paul. Strangely enough, this sounded surprisingly like the Andrew that Paul had sacked in November.

Even this is a toned down version of the post I prepared over the weekend. Emails to my CC company and Action Fraud are pending in anticipation of this all ending in an ugly mess - one richly deserved by this merry band.

Whether or not returning part of my investment, without intending to sell it and forward the balance constitutes an outright scam, it certainly ranks as a highly dubious modus operandi.

Arrived early nearly caused an issue.

After the initial concerns, the company seems genuine in promising an acceptable solution.

Their approach is welcome; hopefully we can reset relations and do business to our mutual benefit next year.

It is not what causes issues, it is what companies do to rectify them that really matters.

After breaking a letterbox that could not be replaced (odd size) on your last visit, I had a few sleepless nights worrying about this delivery. Fortunately, I was at home this time and could take the package personally.

Easy to order, quick delivery, good value.

Super smooth dealing.

Although suitable to many, I do not like or want the 'speciality foods' so do not order when they are part of the deal.

Helpful, knowledgeable, and reasonable time scale.

Flat tyre with no spare and uncertain of damage as I had driven a few nundred yards on it. He pumped it up to see whether it would hold air and followed me to the local tyre garage where I could leave the car till the following day.

Usual helpful staff, with the backup guarantee of a refund on any bottle you don't like.

Recommended to them by independent EPC survey advisor.
Thoroughly happy with pricing, quality, and efficiency.
Only very minor criticism is that bits of original were left where they landed, whether in the house, garden, or street. As this was clean, dry mess it was no more than picking up the pieces, including waiting for some to wash down from the roof.

Really 4.99 out of 5.

I can see why some are 'disappointed' but I was once in a similar position. I opted to ride the storm and pleased that I did.
For the first time, I have wished to use the return service. I left my number for a callback but it didn't happen. I rang again and everything was resolved with no fuss or quibble.
I think issues that have been encountered are more to do with a faulty system than any question of the company itself being the problem.

Item out of stock but Pavers have no facility for the warehouse to advise them. Therefore they can't advise the customer. They told me that the only way they can find out whether there is a problem with delivery or stock is when the customer rings to ask what is happening.
That is the first time I've heard of customer service relying on the customer to tell the company the status of the order.

The company is that incompetent that they do not realise they did actually deliver the order. Little wonder they are such a mess. If they had cancelled the order maybe they may even consider giving me a refund!!! It is not too late.
Once they traced the stock to a shop, it then had to be sent back to the warehouse before it could be sent out to me. Perhaps this is also news to them.

One thing they are good at is sending a lot of junk mail in the forlorn hope that I may place another order.