Updated messages on purchase & delivery date & Courier. Quickly dispatched and requests taken note of. Quality product for my pet dog. Disappointed with how much delivery charges are though.
25 January 2026
Reply from Nutriment
Thank you for your thoughtful feedback. We’re so pleased you’re happy with the quality of the food, our communication updates, and the speed of dispatch. It’s great to know your requests were taken into account too. We really appreciate your honest feedback and your support. Team Nutriment 🐾
Giordano is excellent which is more than I can say about the Courier. They delivered to the wrong address and didn't follow my instructions should I not be able to answer the door.
1 January 2026
Reply from Giordano Wines
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
It would be good if an Engineer fixed my boiler. A third visit is scheduled for today. After the 3rd visit and 2 new parts fitted, it is hoped a satisfactory result can be achieved.
12 November 2025
Unprompted review
Reply from British Gas
Hi, really sorry to hear your unhappy with the service received from us, this is far from the service we aim to provide and I’m really sorry we’ve let you down. We value you as a customer and hate to disappoint you. I’ll do everything I can to make this right for you and have this feedback sent higher up to ensure changes are made to improve our services. Please send a DM to @BritishGasHelp on X (previously known as Twitter) or a PM on Facebook using https://m.me/britishgas and include #Trustpilot. You can also use the webchat option via our website and we’ll help you with this. Thanks, Jamie
There's a great relationship between my Vet's claims, on my behalf, and Animal Friends. I have had a substantial increase in my advance Excess Payment which is due to the amount of claims on my dog. Nevertheless, I am worry free regarding Vets fees, thanks to the efficiency of the Vets and Animal Friends. Up to date, I can recommend Animal Friends to anyone needing worry free insurance cover for their pet.
7 November 2025
Reply from Animal Friends Insurance
Hi Stuart,
Many thanks for taking the time to leave a review, we really appreciate this.
In the past, I've not been so pleased with British Gas, aka PHJones. I've had to call them to rectify a repair or complete a service properly. This time I had an Engineer who knew what was what and fixed a long-standing fault on the pressure valve by replacing it. Therefore, this Engineer gets the thumbs up👍 👍 for replacing the said valve, and all is as it should be now. This Engineer was respectful, knowledgeable and efficient.
16 September 2025
Unprompted review
Reply from British Gas
Hi Stuart Greenwood, thank you for leaving us a great review today. It’s amazing to see it reflect the level of service we aim to provide. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Easy ways to order including: Nutriment website, telephone order line, Amazon or your nearest pet supply store. My request for DHL to be used for my deliveries was accepted and the Receptionist listened and noted all my delivery requests. A relatively stress free experience.
13 November 2024
Reply from Nutriment
Hi Stuart Greenwood,
Thank you for sharing your positive experience! We're glad to hear that our multiple ordering options and attentive customer service made the process stress-free for you. Your feedback about delivery preferences being accommodated is truly appreciated. We look forward to serving you again soon! 🐾✨
The free offer is a good thing providing there's no pit to fall in. I've activated my dog's tag, so we'll see what happens somewhere down the line.
21 August 2024
Unprompted review
Reply from Crumb
Hi Stuart, thank you for your feedback. Now you have your Crumb tag set up you can start to enjoy all of the great benefits and features that the service brings. We are always here to accept any future feedback - good or bad! - and our Customer Service Agents will assist every time if you do have any further questions.
The service from Nutriment was very good. The product is very good. I have 2 issues and the first is the containers are black plastic which cannot be recycled in my area. The reason is the machinery they use for sorting can't recognise the colour black. Perhaps a different colour will prevent these containers going into landfill. Secondly, the Courier, DPD, have failed to deliver to my door. They just leave the frozen dog food goods in my garden. They can't be bothered to knock on my door or ring the door bell. Fortunately on this occasion, my Neighbour spotted the box of 10 trays and brought them to me. I am disabled so it's a must for goods to be brought to my door. In the past, the order had to be destroyed as it was left in my garden and it was there for 3 days until a friend spotted it laying in the garden in all weathers. I was reimbursed by Nutriment. I have asked that DPD be not used to deliver my orders, ever. But my request seems to have fallen on deaf ears. Quite frankly, this issue puts me off reordering which is a shame as the dog food is a very good product. With respect, I hope these issues can be improved upon.
21 June 2024
Reply from Nutriment
Hi Stuart,
Thank you for your feedback.
We're glad to hear that you are satisfied with the quality of our products and service. We apologize for the issues you've experienced with our delivery service.
We understand your concern about the black plastic containers and their impact on recycling. Our tubs are classified as Category 1 recyclable, and they are also crafted from recycled plastic. This unique composition may result in some roadside refuse collections treating them differently during recycling processes. To address this, we suggest considering our 1.4kg chubb roll, which is packaged in a recyclable, food-grade plastic sleeve. Not only does this option contribute to sustainability, but it can also save you money per kilogram and reduce space in your recycling bin once washed.
Our Polystyrene Packaging is entirely recyclable. In 2018, 52% of the UK’s polystyrene packaging production was successfully recycled. You have the option to return these boxes to us for proper recycling.
We are deeply sorry for the inconvenience caused by the courier service. We will address this issue with DPD. Your feedback is invaluable, and we will work on improving our delivery process to prevent such occurrences in the future. We do have an alternative courier DHL that can be used on future orders.
We appreciate you for bringing these matters to our attention. We value your loyalty and hope to continue serving you and your pets to your satisfaction.
I had my Home Contents Renewel insurance and rang the office to negotiate a reduction on the quote. The Advisor, "LA45" was very efficient & professional in the way he handled my review. After a short interval, he offered a decent reduction in the quote to which I accepted. It made a nice change for my phone call to be answered without having to go through a load of options and overall, my experience was very positive and a big thank you to my Advisor for his help & guidance in getting my insurance up and running for another year. I can fully recommend "One Call" Insurance Brokers for their professionalism & expertise in finding the best insurance cover for my needs. Same again next year.
Very professional & nothings too much trouble. Very good website and easy to order. The food is good but could be a bit better with a more varied vegetable inclusion. Free delivery by very helpful delivery drivers. Overall, we are happy with the experience of shopping with Wiltshire Farmfoods.
7 December 2023
Reply from Wiltshire Farm Foods
Great to hear you find ordering easy and the service you received professional. Thank you for your suggestion for a more varied selection of veg, I'll pass on your feedback. Thanks Rosie 🎄⭐🎅
BoxMove turned up after giving a text the night previous with a time of arrival. A Team of 3 respectful young men turned up on time and executed the furniture pick up with professionalism, respect and efficiency. We hope the donation will be of good use to someone of need. Very pleased with the service.
My order got lost in transit after waiting for it for 2 weeks. After reporting non delivery, I was asked to wait another few days and ring again to report non delivery again. A replacement was sent and this time my order arrived even though it's much smaller than described in brochure. I'm hoping it will survive?
2 September 2022
Reply from J Parkers (Retail)
Hi Stuart,
I am sorry to hear that your parcel was delayed in transit and we had to issue a replacement. You hold a full guarantee for any item that fails so please keep us notified of the plants progress. If you would like to send us a photo to review@jparkers.co.uk we can assess its condition and further advise. Apologies for any inconvenience caused.
My dog 🐕 has long ears and apparently, according to my Vet practice, is susceptible to infection in the ear canals. Having said that, I've had to visit the Vets to have my dog's ears looked at on several occasions over the last 3 years. My dog has had several treatments & laboratory tests on swabs taken from the ear canals. The treatment is ongoing plus medication for my dog, ( 1 tablet every day.) 3 years ago, I took out pet insurance with Animal Friends and I have had no problems at all with claims for this ongoing issue. The Vet Practice do all the claiming on my behalf and I cannot find fault with my policy with Animal Friends. Each year, I pay an excess fee of £99 and that covers my pet for 12 months of worry free claiming. I can recommend Animal Friends for pet insurance. They are worth their weight in gold and, I for one, wouldn't be without them & their support.
18 August 2022
Reply from Animal Friends Insurance
Hi Stuart,
Many thanks for your review, we are so glad we can help support you and your dog!
We do hope that all is well and if we can assist any further, please do let us know!
Best wishes to you both, Sian - Animal Friends Insurance.
Always good service these days. A few years ago the service was slower, untrustworthy on delivery, but now, things have really improved with swifter deliveries and goods arriving at the correct destination. Maybe changing the company name to Evri has helped. My local Courier is spot on.
Website is easy to navigate and to order from. Delivery was speedy and the packaging was safe and recyclable. The products I ordered were of good quality & overall I'm delighted with the service. I can certainly recommend eSpares.
