MR A STALLARD

Hello Mr Stallard,

We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Good Afternoon,


Thank you for sharing your feedback — we’re sorry to see your recent experience led to a 1-star/2-star review.

All orders are placed on and “on or before” date. Meaning that the suppliers can deliver anytime from when the order has been placed up until the last day. Once an order has been put on load, we then send out an email the day before the delivery as an indication.

If it has been scheduled for an earlier delivery but then fails, the supplier will always try to schedule it again within the selected on or before window period. Rest assured, we always do our best to work with our suppliers to get orders back out as quickly as possible and to keep customers updated.

We’re sorry to hear that your enquiry wasn’t responded to within our usual timeframe, and we sincerely apologise for the delay.

Our team has experienced a recent surge in customer enquiries, which has unfortunately impacted our response times. Please know that we’re working hard behind the scenes to respond to everyone as quickly as possible and are actively reviewing our processes to improve efficiency going forward.

We truly value your feedback, as it helps us identify where we can do better and improve the experience for all of our customers.


Yours sincerely, The Customer Service Team

Hi Mr Stallard,

Thank you so much for taking the time to leave us a 5* review!

We’re delighted to hear you had a really great holiday in Passo Tonale, enjoyed the authentic family-run Hotel Miramonti, and made the most of the saunas and steam room. It’s wonderful to know our organisation helped make your trip smooth and enjoyable.

If you’re not already following us, we’d love for you to join other customers and share your experiences on Facebook (@crystalski), Instagram and TikTok (@crystalholidays) – we chat about everything ski all year long.

Kind Regards,
MOU
Crystal Ski Holidays

Dear Customer,

We are very sorry that the delivery did not arrive within the promised time, as this is not the level of service we strive to provide our customers with.

We have already sent you an email with our sincere apology, and we truly hope we will have the chance to make up for this error with your future orders.

Sincerely, 
Your Giordano Wines Customer Service Team

Hello Mr Stallard, The Communications Ombudsman is entrusted to make impartial decisions, taking into consideration the evidence presented by both parties,the terms and conditions, and the regulations as set out by OFCOM. In addition to this, we consider the individual customer journey. Our team should have provided you with a detailed explanation as to how the decision was reached, but should you have any questions or concerns then please don't hesitate to contact us 0330 440 1614 or email @ enquiry@commsombudsman.org and we will be happy to help. Thank you

Dear customer,
we regret to take note of your negative feedback. We would like to inform you that over-the-counter operators follow our terms and conditions.
The card must be physical, registered and in the name of the main driver of the vehicle. If the customer has a debit card, you will need to purchase our Kasko Platinum policy. If, on the other hand, the main driver has a credit card, he/she will have the option to decide whether or not to purchase one of our policies.

Hi 👋 thank you so much for leaving this review - we really appreciate it! Team Zilch 💚

Hi there,

Thank you for taking the time to leave this review. I'm really sorry to hear of the issues you are facing, I have reached out to you by email to ensure this is sorted. Please reply directly to the email, ensuring Trustpilot- FAO Nicole- is in the subject heading so it comes back to us.

Kind regards,
Nicole

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear that you're delighted with your conservatory. It's also excellent the fitters done a superb job and I'm pleased you would recommend us to others. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)