Carter Jonas Reviews 555

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with communication and responsiveness, particularly regarding repairs and property management. A few people felt that the company was not always there for the tenants, and some experienced delays in getting issues resolved. There were also occasional mentions of staff being perceived as rude or unhelpful, and a high turnover of staff was cited as a potential contributor to inconsistent service.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise individual staff members, highlighting... See more

Service

Clients share positive opinions on service, frequently highlighting the clear, honest advice and proactive... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight agents who are... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the promptness of... See more

Location

Customers consistently note ambiguous experiences with location. Some reviewers were pleased, for example,... See more

Based on these reviews

Rated 5 out of 5 stars

I recently sold my home through Carter Jonas Marlborough and had a great experience from start to finish. I mainly dealt with Fred who I cannot recommend enough but also Nick and Helen who were... See more

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Rated 5 out of 5 stars

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the exe... See more

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Rated 5 out of 5 stars

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to... See more

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Rated 5 out of 5 stars

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly... See more

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Rated 1 out of 5 stars

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, try... See more

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Rated 5 out of 5 stars

We used Ed when we bought our house a few years ago and it only happened because of his efforts. As a result we didn't hesitate to get him to sell the property and we have just exchanged. Ed has a g... See more

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Rated 5 out of 5 stars

We cannot thank Rupert and his team in the Newbury office enoough for the assistance in selling our parents property. At a very difficult time Rupert was not only professional and dilligent and gave... See more

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Rated 5 out of 5 stars

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does cred... See more

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Rated 5 out of 5 stars

We’ve just completed on the purchase of our new family home in Manton. Carter Jonas handled the sale of our previous house and the purchase of our new house very professionally. Both Fred and Helen ha... See more

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Rated 5 out of 5 stars

Charlie and Jack, at Carter Jonas Southfields branch, were my agents; they were always very kind and in touch every week, without fail, with an update on the sale of my property. I would recommend the... See more

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Rated 1 out of 5 stars

I used the agent for renting my house. I lost 1 month of rent with lack of communication. Expecting contract to start beginning of April but started beginning of may without our approval. no co... See more

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Rated 5 out of 5 stars

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he s... See more

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Rated 5 out of 5 stars

I would like to thank Andrew Maddock for his excellent advice , superb communication across all parties and just a pleasure to chat with. Andrew pitched the offering with great local knowledge and or... See more

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Rated 5 out of 5 stars

The team at Cambridge have managed our property for over 10 years. In this time their friendly and professional approach has given us peace of mind whilst living abroad. From finding good tenants... See more

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Rated 5 out of 5 stars

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communica... See more

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Rated 5 out of 5 stars

Having recently bought a house in Wiltshire through Fred Ponsonby and Carter Jonas Marlborough office, I can whole heartedly recommend Fred, for anyone looking to purchase a property in Wiltshire.... See more

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Rated 5 out of 5 stars

Excellent service from Nick in the Marlborough office. Knows his stuff and kept me well informed and everything on track. Helen and Fred were equally knowledgeable and helpful. Provided you keep them... See more

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Rated 5 out of 5 stars

A wonderful estate agent to work with. I had such a great experience working with this lovely team—truly a pleasure from start to finish. Everyone has been incredibly friendly, approachable, and p... See more

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Rated 5 out of 5 stars

Maddy Peris at Carter Jonas is an exceptional property manager. Her site knowledge is excellent, and she combines this with genuine care for her clients. Maddy is approachable, proactive, and always g... See more

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Rated 1 out of 5 stars

I've just had a terrible experience with a Surveyor from Carter Jonas. I asked for a survey for a building purchase. The surveyor said he would do a "Schedule of Condition" This came with no explanati... See more

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Rated 1 out of 5 stars

Unprofessional. Made an offer on a property which they acknowledged, chased after couple of weeks, no reply to emails, avoiding phone calls, no response whatsoever. I Just found out that they sold the... See more

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Rated 1 out of 5 stars

Shrewsbury Viewed a property to rent in North Wales. Travelled from Reading so paid for a hotel for overnight. Admitted to having an IVA and told no problem 6 months rent up front. Packed up our curr... See more

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Rated 1 out of 5 stars

Carter jonas were in charge of managing my mother’s council house. A council house run by a private agent. Make that make sense. After she passed they messed me about regarding succession. Went ahead... See more

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Rated 4 out of 5 stars

Andrew gave us great advice and his efficiency in preparing the brochure and handling the viewings was very good. We had an offer in a week due to his professionalism, which we accepted and the sale... See more

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Rated 5 out of 5 stars

Fred at Carter Jonas Marlborough was very helpful and responsive in selling our cottage. From the initial meeting he was enthusiastic and professional. He listened to how we wanted to do things an... See more

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Rated 5 out of 5 stars

Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process. Buying and selling can be quite stressful but having a great agent helps tremendously.

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Rated 5 out of 5 stars

A big thank you to Ed and the Newbury team in arranging the sale of our cottage. Ed made sure that our buyers were regularly updated in what proved to be a challenging legal process. He also kept in... See more

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Rated 5 out of 5 stars

Would highly recommend Andrew Maddock and the team at Carter Jonas Newbury. We had numerous offers on our house within a week of it being on the market, which we could not believe! Will definitely... See more

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Rated 5 out of 5 stars

The service we received at Carter Jonas was fantastic Monica, Fiona and Sarah work together as a team to ensure a seamless process! We have never experienced this before in an estate agency … The... See more

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Rated 5 out of 5 stars

Marlborough Office/Nick Spencer: After comparing Carter Jonas to other well known local agents, I opted to run with them as they were professional and realistic and not stilted with company sal... See more

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Rated 5 out of 5 stars

Carter Jonas has provided a superb service with the sale of our property. Due to its unique style and being listed it provided its own set of challenges. The previous estate agent, marketed... See more

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Rated 5 out of 5 stars

Even though the housing market was difficult the company generated a good level of interest. I felt that the advice I was given was sound and honest. The agents were very experienced and always availa... See more

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Rated 5 out of 5 stars

Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a... See more

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Rated 5 out of 5 stars

James Macke at Carter Jonas stands out for his reliability and integrity. He is consistent, dependable, and always follows through on what he promises. James handles matters with professionalism and h... See more

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Rated 5 out of 5 stars

Rupert Reeves of Carter Jonas handled the sale of our family house fantastically. Calm, experienced, friendly, considerate, patient and worth his weight in gold. Thank you Rupert.

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Rated 1 out of 5 stars

Long term landlord cutting ties with this organisation. They gave me a disgusting overestimate of refurbishment costs for the property as they were trying to price me out and encourage me to sell th... See more

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Rated 5 out of 5 stars

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

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Rated 5 out of 5 stars

James Reynolds assisted me greatly. He answered all questions promptly and facilitated access to the property twice for viewings. He is a credit to Carter Jonas and I would not hesitate to recommend... See more

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Rated 5 out of 5 stars

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth... See more

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Rated 5 out of 5 stars

Ed Westmacott provided a great service when we had to sell our parents home. He was always prompt to respond to questions and was thorough and efficient at all stages of the process

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Rated 5 out of 5 stars

The whole journey has been a pleasure. Andrew has taken control of everything with such professionalism, which has reflected in a sale over the guide price.

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Rated 4 out of 5 stars

We dealt with Monika in the Newbury office to find a rental property. As we had recently relocated from overseas meeting the requirements for renting was difficult but Monika was very helpful and comm... See more

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Rated 1 out of 5 stars

I am writing this review as a long-term landlord who has supported this agency’s business for many years. Unfortunately, my experience has been overwhelmingly disappointing. Their customer... See more

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Rated 5 out of 5 stars

Andrew was fantastic from start to finish with the sale of my house….in a quiet market it sold in two weeks . For me it’s about communication. Andrew kept me up to date every step of the way. I wo... See more

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Rated 5 out of 5 stars

I recently worked with Carter Jonas for my move, and I couldn't have asked for a better experience. Monika Vickers was the agent who guided me through the process, and her excellent communication... See more

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Rated 5 out of 5 stars

Fantastic find tenant only experience from Carter Jonas in Marlborough. Fab new tenants in place quickly and all admin handled very efficiently. Big thanks to Sophie Marshall who was my main contact -... See more

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Rated 5 out of 5 stars

Carter Jonas sales team in Newbury were excellent from valuation through to completion. They were prompt in getting our flat advertised. They communicated well with us, our conveyancer and our buyer... See more

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Rated 1 out of 5 stars

The agent of Carter Jonas is very dishonest, unhelpful and not professional.

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Rated 5 out of 5 stars

Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been e... See more

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Rated 5 out of 5 stars

Ed Westmacott was very helpful when I was purchasing my new home, making himself available for several viewings and giving the sellers solicitors the odd nudge when required. It was a very straightfor... See more

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Rated 5 out of 5 stars

Ed Westmacott dealt with the purchase of our property and nothing was too much trouble. Ed was always at the end of the phone if we had any questions. He made the process very easy.

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Rated 5 out of 5 stars

Great team, very responsive and helpful for my new rental. Special thanks to Sophie and Becky for looking after me so well. All my questions answered quickly and I’m very happy with my new home.

Company replied


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Land Surveyor
  4. Property Investment
  5. Property Management Company
  6. Real Estate Consultant

Written by the company

Carter Jonas is a multi-disciplinary property partnership, intent on helping clients realise their goals and aspirations by providing ‘simply better advice’.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

555 reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Ed was great to work with

Ed was great to work with. He kept us informed throughout the process. Highly recommend.

16 December 2025
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. It's great to hear that you felt so well supported by Ed during your time with us. Please do let us know if there's anything else that we can do for you.

Rated 5 out of 5 stars

Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.
Carter Jonas are a very friendly agency. We have used them for many years and I highly recommend them.

10 November 2025
Unprompted review
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Reply from Carter Jonas

Hi Helen, thank you for your review. We are so pleased to hear that you have been so impressed with the service offered to you by Ben and the rest of our team. Please do let us know if there's anything else that we can do for you.

Rated 5 out of 5 stars

I thoroughly recommend Carter Jonas for…

I thoroughly recommend Carter Jonas for their excellent work in helping with the sale of my property. The Newbury office staff, particularly Andrew and Rupert have been very helpful, supportive and thoroughly professional

15 December 2025
Unprompted review
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Reply from Carter Jonas

Hi Len, thank you for your review. It's great to hear that you have received such a supportive and professional service from Andrew, Rupert and the team. Please do not hesitate to contact us if you need anything else at all.

Rated 5 out of 5 stars

Thank you Sue Linfoot @ Carter Jonas

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

9 December 2025
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. We are delighted to hear that You have received such a friendly and helpful service from Sue. Please do let us know if there's anything else that we can do for you.

Rated 5 out of 5 stars

Andrew was exceptional in dealing with…

Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a successful conclusion. Great job Andrew and Carter Jonas

9 December 2025
Unprompted review
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Reply from Carter Jonas

Hi Alan, thank you for your review. It's great to hear that you received such an exceptional service from Andrew. Please do not hesitate to contact us if you need anything else at all.

Rated 5 out of 5 stars

Fantastic letting agents

Fantastic letting agents! Work with these guys on many property rentals of all shapes and sizes including developments which are newly complete and brought to the market. The service is friendly and the delivery is spot on each and every time. Would highly recommend Carter Jonas and enjoy working with David, Grace and the whole team.

Thank you!
Vincent

8 December 2025
Unprompted review
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Reply from Carter Jonas

Hi Vincent, thank you for your review. We are so pleased to hear that you have received such a friendly service from David, Grace and the team. Please do not hesitate to contact us if you need anything else at all.

Rated 5 out of 5 stars

A good service.

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth of experience to base my judgement on.

4 December 2025
Unprompted review
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Reply from Carter Jonas

Hi Hazel, thank you for your review. It's great to hear that you have been so impressed by the service provided to you by Jessica. Please do let us know if there's anything else we can do for you.

Rated 5 out of 5 stars

Fantastic find tenant only experience…

Fantastic find tenant only experience from Carter Jonas in Marlborough. Fab new tenants in place quickly and all admin handled very efficiently. Big thanks to Sophie Marshall who was my main contact - very attentive and professional.

26 November 2025
Unprompted review
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Reply from Carter Jonas

Hi David, thank you for your review. We are delighted to hear that you had such a fantastic experience with our Lettings team in Marlborough. Please do let us know if there's anything else we can help you with.

Rated 5 out of 5 stars

Fred and the team at Marlborough were…

Fred and the team at Marlborough were fantastic selling our houses , really professional great time keeping and kept us informed at all times , would highly recommend

20 November 2025
Unprompted review
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Reply from Carter Jonas

Hi Andy, thank you for your review. We are so pleased to hear that you received such a professional service from Fred and the team in Marlborough. Please do not hesitate to get in touch if you need anything else at all.

Rated 5 out of 5 stars

Andrew was fantastic from start to…

Andrew was fantastic from start to finish with the sale of my house….in a quiet market it sold in two weeks . For me it’s about communication. Andrew kept me up to date every step of the way.
I would definitely recommend and use Carter Jonas again
Also Rupert was on hand when Andrew was away to keep everything on track.
Thank you guys 😁
Jo Shackleton

18 November 2025
Unprompted review
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Reply from Carter Jonas

Hi Jo, thank you for your review. We are so pleased to hear that you had such a positive experience with our Newbury team throuhgout the sale of your home. Please do let us know if there's anything else that we can do for you.

Rated 5 out of 5 stars

Would highly recommend Andrew Maddock…

Would highly recommend Andrew Maddock and the team at Carter Jonas Newbury. We had numerous offers on our house within a week of it being on the market, which we could not believe!

Will definitely be using Carter Jonas again in the future!

18 November 2025
Unprompted review
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Reply from Carter Jonas

Hi Kerri, thank you for your review. It's great to hear that you were so impressed with the service provided to you by Andrew and our team in Newbury. Please do not hesitate to contact us if you need our help again in the future.

Rated 5 out of 5 stars

Great service

We used Ed when we bought our house a few years ago and it only happened because of his efforts. As a result we didn't hesitate to get him to sell the property and we have just exchanged. Ed has a great manner, excellent knowledge and a very proactive pragmatic approach and keeps everything moving. Cant recommend highly enough.

17 November 2025
Unprompted review
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Reply from Carter Jonas

Hi Ian, thank you for your review. We are delighted to hear that you have received such a great service from Ed as both a buyer and a seller. Please do not hesitate to get in touch if there's anything else we can do for you.

Rated 5 out of 5 stars

Even though the housing market was…

Even though the housing market was difficult the company generated a good level of interest. I felt that the advice I was given was sound and honest. The agents were very experienced and always available. A lot of effort over a long period was much appreciated.

31 October 2025
Unprompted review
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Reply from Carter Jonas

Hi Peter, thank you for your review. We are pleased to hear that you received such a great service throughout your time with us. Please do not hesitate to contact us if there's anything else we can help you with.

Rated 5 out of 5 stars

Fantastic service

The service we received at Carter Jonas was fantastic
Monica, Fiona and Sarah work together as a team to ensure a seamless process! We have never experienced this before in an estate agency …
The ladies were competent professional and friendly we can’t recommend them enough!
10 star service !!!!

28 October 2025
Unprompted review
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Reply from Carter Jonas

Hi Ian, thank you for your review. It's great to hear that you received such a fantastic service from our Newbury team! Please do let us know if there's anything else that we can help you with.

Rated 5 out of 5 stars

Rupert from Newbury was excellent

Rupert from Newbury was excellent. Brilliant local knowledge and handled all interested parties wonderfully. Thank you.

30 September 2025
Unprompted review
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Reply from Carter Jonas

Hello, thank you for your review. It's great to hear that you received such an excellent service from Rupert. Please do let us know if there's anything else that we can do for you.

Rated 5 out of 5 stars

Honest and Efficient

Charlie and Jack, at Carter Jonas Southfields branch, were my agents; they were always very kind and in touch every week, without fail, with an update on the sale of my property. I would recommend them because they are efficient, extremely straightforward and honest. I always felt comfortable and trusted in their guidance and professional expertise. Great team - Thank you!

6 August 2025
Unprompted review
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Reply from Carter Jonas

Hi María-Teresa, thank you for your review. We are so pleased to hear that you received such a personable and professional service from Charlie and Jack. Please do not hesitate to get in touch if there's anything else we can do for you.

Rated 5 out of 5 stars

Proactive and responsive service

Proactive and responsive service. Excellent communication. Genuine care for us as customers (not always the case with Estate Agents). And ended up with a lovely property!

14 August 2025
Unprompted review
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Reply from Carter Jonas

Hi Andy, thank you for your review. It's great to hear that you had such a positive experience throughout your time with us. Please do let us know if there's anything else we can do for you.

Rated 4 out of 5 stars

We dealt with Monika in the Newbury…

We dealt with Monika in the Newbury office to find a rental property. As we had recently relocated from overseas meeting the requirements for renting was difficult but Monika was very helpful and communications was excellent. We would recommend Carter Jonas.

1 August 2025
Unprompted review
Carter Jonas logo

Reply from Carter Jonas

Hi Simon, thank you for your review. It's great to hear that Monika was able to help you through the rental process, we hope you are settling in well. Please do not hesitate to contact us if you need anything at all.

Rated 5 out of 5 stars

I would like to thank Andrew Maddock…

I would like to thank Andrew Maddock for his excellent advice , superb communication across all parties and just a pleasure to chat with. Andrew pitched the offering with great local knowledge and organised all items whilst I was away. Even when absent from the office my case was clearly delegated and progressed very smoothly. thanks David

1 August 2025
Unprompted review
Carter Jonas logo

Reply from Carter Jonas

Hi David, thank you for your review. We are delighted to hear that you have been so impressed with the advice and service offered to you by Andrew. Please do not hesitate to get in touch if there's anything else that we can help you with.

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