customer

AVOID!!!! The vehicle wasn't delivered in a roadworthy state. The warning light for AdBlue was on and one of the tyres had a warning light on. I had to pull over several times to pump it back up. I hired the vehicle in December and still haven't received the deposit back. I've phoned a couple of times, been left on hold for 25 minutes then the call cuts off. How this company continues to do business, I have no idea.

I've just had a terrible experience with a Surveyor from Carter Jonas. I asked for a survey for a building purchase. The surveyor said he would do a "Schedule of Condition" This came with no explanation that this was different to a building survey ( I am a layman and not a buildings expert!). When I questioned that the report didn't look like a building survey he accepted that this instruction had come from an internal email and not me. He then returned to do the actual survey and said "it will cost a bit more" and then charged me in full for both! When I questioned it, he then informed me that it was my fault because I wasn't there when he did the initial inspection. No acceptance that he or Carter Jonas was in the wrong despite acknowledging that the error had come from an internal email. I'm now out of pocket to the tune of £1500. Terrible service.