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Knight Frank Reviews 6,109

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting their deep market knowledge and proactive approach. Many people appreciate the exceptional customer service, noting quick response times and the smooth, stress-free experience provided by the team. Reviewers frequently mention feeling listened to and supported throughout various processes, from selling and buying to renting and property management. However, some customers also noted occasional issues, such as delays in pest control arrangements or difficulties with appliance repairs after moving in. A few people mentioned that while the initial engagement was excellent, the post-completion support could sometimes be lacking, leading to frustration with unresolved issues.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the professionalism,... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Location

Consumers find location to be positive, with many reporting successful experiences in finding new homes and... See more

Based on these reviews

Rated 5 out of 5 stars

The professionalism and attitude of the people who work there, which makes it a pleasant experience instead of a chore. Sofia and her team on the sales side at Craven Terrace are upbeat but sensible a... See more

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Rated 5 out of 5 stars

I recently moved into my new home, and I cannot recommend Knight Frank enough, specifically the team at the Canary Wharf office. Setting up a new home can be an incredibly daunting and stressful pro... See more

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Rated 5 out of 5 stars

Leigh Glazebrook and his team did a good job in helping us to navigate through the emotional process of selling a house which we had owned for 26 years. They generated a large number of viewings and d... See more

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Rated 5 out of 5 stars

We have had a great experience with both selling and buying a property with Knight Frank. From the very start, all the team have been super professional and very supportive. Great communication meant... See more

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Rated 4 out of 5 stars

Despite great enthusiasm from the start concerning the sale of our flat, things were very quiet for several months, as our need to move became more urgent. However once an offer was made and, after a... See more

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Rated 5 out of 5 stars

Yemi Zaria-Suleiman of Knight Frank was again outstanding over the past 12 months as our property manager in the Clapham area. He is personable, effective, punctual and trustworthy. We would highly re... See more

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Rated 5 out of 5 stars

Thank you to Knight Frank for their proactive service and willingness to go above and beyond to help find the right fit for tenants and landlords. In particular, thanks to Louna and Christopher in Can... See more

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Rated 5 out of 5 stars

In our first conversation we got real information instead of just a sales talk. We felt listened to and in safe hands during the whole process which, frankly, was very quick and we rented our house ou... See more

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Rated 5 out of 5 stars

During a difficult personal time Tim Harriss was a great support in the sale process of our home. Tim provided prompt feedback on viewings and maintained a positive approach in a tough market. I rec... See more

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Rated 5 out of 5 stars

Lety Lupi has been an exceptional property manager. She is incredibly responsive and relentless with her follow-ups, ensuring that work is completed quickly, correctly, and with the proper landlord ap... See more

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Rated 5 out of 5 stars

We had a wonderful experience working with Phillip Dunn as our real estate agent. From the very beginning, he has been incredibly supportive and professional. Phillip truly went above and beyond t... See more

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Rated 5 out of 5 stars

Thanks so much to Maisie from the Esher office for helping us buy our dream house! Communication was always clear and concise, thank you for enabling a quick negotiation. We were able to complete in u... See more

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Rated 5 out of 5 stars

As a home search relocation manager, all you want are great options, timely comms and an agent who understands the corporate market. Tina Stres in the Esher office ticks those boxes and more - Tina St... See more

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Rated 5 out of 5 stars

Knight Frank were brilliant selling my house. Very proactive, coming up with new ideas and always fed back on prospective buyers visits. They responded incredibly quickly to any questions or issues... See more

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Rated 5 out of 5 stars

Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal t... See more

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Rated 5 out of 5 stars

I worked with Carmen from the Knight Frank Hyde Park office to let my flat out in Bayswater. The process was very smooth from start to finish but in particular, Carmen was excellent. She was efficient... See more

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Rated 5 out of 5 stars

I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was... See more

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Rated 4 out of 5 stars

I had a good experience with Hollie. She was very kind and attentive, and she responded to my queries very quickly. We felt listened to and in safe hands.

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Rated 5 out of 5 stars

We relocated from Nice to London and we moved to our new flat yesterday and we had an amazing experience with Knight Frank. Everything was smooth, transparent, and on time. Our agent, Beth was so nice... See more

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Rated 2 out of 5 stars

I have purchased the property, but never been given the key of the front door, I am not sure who is accountability that is but as an estate agent I would’ve expected it to be your accountabi... See more

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Rated 5 out of 5 stars

We had a fantastic experience with Knight Frank when searching for a new home. Beth was super friendly and helpful from the point of initial viewings and right through the offer process. We would high... See more

Rated 5 out of 5 stars

We recently rented a flat in Imperial Wharf through Knight Frank. The whole process was excellently managed by Beth Tighe, senior lettings negotiator at Knight Frank in Fulham. She was charming, extr... See more

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Rated 5 out of 5 stars

This is my first time renting with Knight Frank and don't think I will be able to deal with any other agents afterwards. Superb care - polite discovery call (not interrogatory), a few agents recommend... See more

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Rated 5 out of 5 stars

Everyone at Knight Frank, Canary Wharf, have been really professional, Chris Paxton (the branch manager), Walid Javadi, Jordan Cook and many more. A particular mention to Kristian Lee who’s managing o... See more

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Rated 5 out of 5 stars

Katie Green handled the whole process professionally and efficiently. My new tenants and I knew exactly what was happening and what was next, which was great. When we had a Gas Safety certificate arri... See more

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Rated 1 out of 5 stars

I had a great experience throughout the process led by Lucy. She was very kind and attentive, and she responded to all our queries very quickly. Definitely recommend it. Update: unfortunately, despi... See more

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Rated 5 out of 5 stars

Lety Lupi has been working with me on the management of my flat in Londo. I found her to be very professional, highly responsive and always be willing to spend extra effort to help resolving challengi... See more

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Rated 5 out of 5 stars

I've been renting through Knight Frank for almost a year now and though we have had several property managers during this time, our current property manager, Hollie Jones has been an absolute pleasure... See more

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Rated 5 out of 5 stars

Everything was very smooth, haven’t had any issue with Natalie Conen. Communication seemed a bit complicated at times but always try’s her best to figure things out asap.

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Rated 5 out of 5 stars

Recently letting a property through Knight Frank Canary Wharf Branch, the team has been extremely helpful, professional and gone above and beyond to make the deal successful for all parties. Thank yo... See more

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Rated 5 out of 5 stars

Letting an apartment in Ascot, from securing tenants to making sure everything was both compliant and in place, Katie & Kavita from the Ascot office made it work like clockwork. Their experience and a... See more

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Rated 5 out of 5 stars

Fran and her team were excellent from start to finish and secured us great tenants very quickly. The whole process was made seamless by Beth whose administration skills made what can be a painful proc... See more

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Rated 5 out of 5 stars

Brigette from Renewals is on top of changing legislation and provides timely advice on my options, and deadlines. She gets in touch with my tenants in a a timely manner and is careful to double check... See more

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Rated 5 out of 5 stars

I truly appreciated my experience with James Szalay. He has provided clear guidance, taken the time to address my queries and proactively updated me throughout the process. Highly recommend him to any... See more

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Rated 1 out of 5 stars

Before renting a flat managed by this company, I would not have expected the experience to be so difficult. The points below describe my personal experience during a two-year tenancy so th... See more

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Rated 5 out of 5 stars

Charlotte.M, helps me renew my contract every year and always does a great job .Her professionalism, patient, and support make the whole process much easier and stress-free. I really appreciate her he... See more

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Rated 5 out of 5 stars

Heather has been a very diligent property manager who takes pride in her work by working relentlessly to close an open issue immediately. She is a gem to her office.

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Rated 5 out of 5 stars

My building manager is responsive and follow thru with requests. I really appreciate that given I am an overseas landlord. I can be assured my property is being taken care of.

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Rated 5 out of 5 stars

Tina is fantastic property agent! She showed us several properties and even though we haven’t found the right one yet she’s been keeping us updated.

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Rated 5 out of 5 stars

I had a great experience with Ava Ho as my property manager throughout my tenancy and at checkout. She was always helpful, responsive, and professional whenever I needed assistance. Even when there we... See more

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Rated 5 out of 5 stars

It’s been a pleasure dealing with the Lettings Team at Knight Frank Esher. Tina, Jamie & Harrie delivered excellent customer service and we recommend them to landlords wholeheartedly. Thank you for ev... See more

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Rated 5 out of 5 stars

Very professional straight forward job by Katie Green and Kavita Walker. I felt always very well informed about where we stood in the process. It is a pleasure working with both ladies.

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Rated 5 out of 5 stars

I have been working with Knight Frank for various business during the last few years. The level of their customer service keeps impressing me. For example, Toru Yoshioka, the property manager of my a... See more

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Rated 5 out of 5 stars

I had an excellent experience letting a property through Knight Frank. From the very beginning the process was smooth, transparent, and extremely well managed. Communication was always prompt and... See more

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Rated 5 out of 5 stars

Katie Shaw from the lettings department has been incredibly helpful and managed to secure a tenancy for me last minute. The process went smooth and fast! Thank you, Katie :)

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Rated 5 out of 5 stars

I had a great experience with Knight Frank and would particularly like to thank Property Manager Phillip Dunn. Phillip is incredibly reliable and handles everything with great attention to detail. Hig... See more

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Rated 5 out of 5 stars

I cannot speak highly enough of Knight Frank and the outstanding service they provided throughout the purchase of my new home. In particular, Gemma and Harry were absolutely fantastic from start... See more

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Rated 5 out of 5 stars

Jodie who deals with my property is brilliant. She is very prompt at sorting out any issues, always gets straight back to me. She finds several quotes if there are any issues. I really canno... See more

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Rated 5 out of 5 stars

Kavita, Katie, Jodie and the team at Knight Frank Ascot Lettings have been superstars. Totally reliable and on their game. Together they provide a great property letting and management service that we... See more

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Rated 5 out of 5 stars

Knight Frank’s agents are precise, punctual, and extremely quick to respond in case of problems. My property manager in particular, Jodie Turini, has always proven ready to help me with small issues o... See more

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Rated 5 out of 5 stars

Excellent service and advice from Ed in the Edinburgh office during the sale of our house in the Scottish Borders. He and Annabel were always quick to respond to our questions. Friendly and professio... See more

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Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Knight Frank

Written by the company

Find out how much your property is worth

Headquartered in London, Knight Frank has more than 27,000 people operating from 740 offices across 50 territories. We provide the highest standards of quality and integrity in global residential and commercial property advisory services.

At Knight Frank we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property in all key markets.

We believe personal interaction is a crucial part of ensuring every client is matched to the property that suits their needs best – be it commercial or residential.

My Knight Frank, our digital platform simplifying your property journey

Written by the company

With you at every stage of your journey
As a seller, receive real-time updates, review your viewing feedback, and manage your documents efficiently. As a landlord, you stay in control, completing documents and viewing real-time account balances. As a buyer, you can receive tailored alerts, discover private listings, arrange viewings, and track the progress of your purchase. As a tenant, manage your journey from searching, renewing your tenancy, updating documents or reporting maintenance issues.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Rated 1 out of 5 stars

I am extremely dissatisfied with the…

I am extremely dissatisfied with the service I have received from this company. My experience has been both frustrating and distressing, and I feel compelled to raise a formal complaint.

Each time I have contacted this organisation, I have been passed from one agent or department to another, with no clear answers or accountability. It is evident that there is a lack of communication and coordination between the teams, as no one appears to have the necessary information or authority to assist me properly.

Recently, I returned home after a long day at work to find that I had been issued a Section 21 notice without any prior warning or explanation. This came as a complete shock, particularly as I have not been informed of any fault on my part. The situation has caused me significant stress and anxiety, especially given that I have an ongoing health condition which has worsened since receiving this notice.

Despite making several attempts to seek clarification, I have been unable to get a straightforward answer to a simple and reasonable question—whether I am permitted to vacate the property before the eviction date in order to avoid paying an additional month’s rent. Instead, I have been left going in circles, repeatedly explaining my situation to different individuals without resolution.

This level of service is unacceptable. I expect a prompt, clear, and accurate response to my query, as well as a proper review of how my case has been handled. No customer should have to endure this level of confusion and lack of support during such a stressful situation.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb service by Knight Frank

Knight Frank is managing the renting of my London apartment. The service is absolutely superb, professional and immediate. My customer manager, Shantel Sikanartey, gives personal attention, acts proactively and has always been thorough for my best interests. I give this service a five star and recommend it 100%.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Hanna Beck

I am particularly grateful to Hanna Beck, who was always open and happy to help us in our search, with valuable advice on the market and proper and updated knowledge of the procedures and regulations.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Mandy at Renewals

I was informed early in the renewal process by Mandy and always received prompt and useful information.

Mandy took the time to explain where we were in the process and gave me confidence in the outcomes

24 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was truly exceptional

My experience was truly exceptional, thanks to the professionalism and dedication of the staff who handled my property. Their expertise and attentiveness put me at ease, allowing me to confidently select a tenant. I was particularly impressed by their proactive approach, which gave me peace of mind knowing that rent payments would be made on time, every time.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Lety was very responsible at work

Lety was very responsible at work, which allowed me, the tenant, to complete the check out process smoothly. She was patient, meticulous, and attentive during the communication.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Annabelle is knowledgeable and awesome…

Annabelle is knowledgeable and awesome at what she does . She’s answers all our questions promptly and accurately allowing us to take proper actions . Thank you Annabelle

Andy

24 March 2026
Unprompted review
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Reply from Knight Frank

Thank you so much Andy! Always a pleasure, all the best - Annabelle

Rated 5 out of 5 stars

Great experience working with Jordan and Walid

Great experience working with Jordan Cook and Walid Javadi. They coordinated and managed seamlessly the move-out of the existing tenants and the move-in of the new tenants. Current tenants left some of their furniture behind and they managed that handover to the new tenants with a very clear and detailed documentation between all parties involved. Kudos to them and thank you for your help in this. Much appreciated.

9 March 2026
Unprompted review
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Reply from Knight Frank

Dear Abhi,

Many thanks for your kind words, it was a pleasure to represent your interests and ensure a smooth handover for all parties involved. Jordan and I are grateful and look forward to working with you in the future once more.

Best,

Jordan & Walid

Rated 5 out of 5 stars

Excellent customer service

I’ve had the pleasure of working with Shantel Sikanartey as our Account Manager at Knight Frank, and I can confidently say she has been exceptional in her role. Shantel consistently demonstrates a high level of professionalism, responsiveness, and attention to detail, ensuring that every aspect of our account is handled smoothly and efficiently.

Her proactive approach and clear communication make a real difference. Shantel is also highly approachable and reliable, which makes collaboration both easy and enjoyable.

What truly stands out is her commitment to delivering excellent service. She goes above and beyond to ensure that expectations are not only met but exceeded, and her dedication has had a tangible positive impact on our experience.

20 March 2026
Unprompted review
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Reply from Knight Frank

Thank you so much for your kind words, I truly appreciate it.

It has been a pleasure working with you, and I’m glad to hear you have been happy with the service. Your feedback genuinely means a lot.

I look forward to continuing to support you.

Kind regards,

Shantel

Rated 5 out of 5 stars

I am based on HK and Knight Frank is…

I am based on HK and Knight Frank is managing my property. Mandy from Renewals and the whole team have been very professional and responsive.

17 March 2026
Unprompted review
Knight Frank logo

Reply from Knight Frank

Thank you so much for your kind feedback! I’m delighted you’ve had a positive experience. If there’s anything more I can help with please don’t hesitate to get in touch.

Mandy

Rated 5 out of 5 stars

The team was very cooperative and was…

The team was very cooperative and was impressed with the fast and efficient way in which they handled my transaction especially the return of my holding deposit.

23 March 2026
Unprompted review
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Reply from Knight Frank

Dear Bassem, Thank you so much for your kind feedback. We’re delighted to hear that you found our team cooperative and that the handling of your transaction, especially the prompt return of your holding deposit, met your expectations.
It was a pleasure assisting you, and we truly appreciate you taking the time to share your experience. If you ever need support again in the future, please don’t hesitate to get in touch.
Best wishes to you and Mimi.

Lety

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Rated 5 out of 5 stars

Professional, and Highly Recommended

Hollie Jones is fantastic at being a property manager. Any time I have any issues, whether big or small, she has been available, approachable, remedied problems swiftly, and has been a pleasure to deal with.
Having rented for 15+ years, it stands out that Knight Frank works with the utmost professionalism and would be my preferred estate agent to rent with in future.

4 March 2026
Unprompted review
Knight Frank logo

Reply from Knight Frank

Hi Lisa,

Thank you so much for taking the time to leave such a wonderful review. I’m so happy to hear that you’ve felt supported throughout your tenancy.

I’m really pleased that your experience with Knight Frank has been such a positive one, and it’s been an absolute pleasure assisting you. If you ever need anything in the future, I’m always here to help.

Kind regards,
Hollie

Rated 1 out of 5 stars

I rented with Knight Frank since 2020

I have rented with Knight Frank since 2020, and everything was fine until recently. They agreed to allow an early surrender in December, with the landlord agreeing to February marketing and a March start date. (I paid 6 months in advance). They purposely did not market my flat in February and told me that until another two-bed was occupied, my flat would essentially not be marketed or be open to any viewings.
Luckily, the flat they were prioritizing did get a tenant late February, but I had to wait a whole month. By the way, the flat they prioritized had a March 9th start date, when I told them months ahead—in mid-february—that the flat would be vacant.
Now it is March, they are doing viewings*,** and the agent has the audacity to tell me that another two-bed is taken**,** but not mine, as mine is part of their "viewing tours"—so no independent treatment for my flat like the one mentioned above.*
After 6 years of renting with them, the level of respect and treatment has been very poor.

21 March 2026
Unprompted review
Knight Frank logo

Reply from Knight Frank

Dear Alex,

We are very sorry to hear about your experience. We understand that a formal complaint has been raised regarding this matter, and the team is currently investigating. Please accept our sincere apologies once again. We hope this issue is resolved for you as quickly as possible.

Thank you, Knight Frank

Rated 5 out of 5 stars

Absolutely top notch professionals

Ever since I purchased my property and given it to Knight Frank as managing agents, they have always given me top notch service. The team assigned to me, Ms. Molly Major and Mr. Jordan Cook went above and beyond the necessary needs to see that my requirements are met. They are truly one of, if not the best in the property management industry.

20 March 2026
Unprompted review
Knight Frank logo

Reply from Knight Frank

Thank you so much for your wonderful review! We are delighted that we were able to support you and exceed expectations, it’s a pleasure working with you. Your trust means a lot to us and we are grateful for your kind words. Best wishes, Molly and Jordan

Rated 5 out of 5 stars

Efficient, pleasant and professional

Beth was friendly, responsive and professional: a real joy to work with.

20 March 2026
Unprompted review
Knight Frank logo

Reply from Knight Frank

Thank you for your review Carsten! It’s been great working with you also, looking forward to our next project! Best, Beth

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