United Kingdom
Review of Savills
We’ve rented a property in Fulham. Sarah is our property manager. She’s been very helpful in sorting out issues that come up. Speedy replies and good contractors.
Reply from Savills
Feedback is an invaluable reminder of the things that are important to our clients, Carrie. So thank you for taking the time to review our performance. I am delighted your experience of Savills has been such a positive one.
Review of Ocushield
I’ve recently discovered this product and found it wonderful for the protection it offers my eyes. My eyes would water from long periods looking at the screen and now it doesn’t. I plan on getting this for my iPad, my daughter’s iPad, my MacBook and for all my family. Easy to order and install.
Reply from Ocushield
Thank you so much Carrie, this warmed our hearts! 💙 We’re thrilled to hear Ocushield has helped stop your eyes watering and that the whole family can now enjoy protected screens. What a wonderful review — and we love that it was easy to order and install too.
Fun eye fact: your eyes blink nearly 30,000 times a day… that’s a mini workout for your eyelids 😄
If you ever need us, just drop us a line at customerservice@ocushield.com
— we’ll always be here for you.
MIa- Team Ocushield
Review of Carter Jonas
Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.
Reply from Carter Jonas
Hi Carrie, thank you for your review. We are so pleased to hear that you have had such a positive experience with our Lettings team. Please do not hesitate to contact us if you need anything at all.
Review of Sportsdirect.com
I paid £4.99 for delivery. One of my items didn’t fit and I couldn’t return this to a shop I had to pay £4.99 for return.
Reply from Sportsdirect.com
Hi Carrie,
Thank you for your feedback and I am sorry to hear about your experience with us
on this occasion, I understand how disappointing this may have been.
I have contacted you via email to discuss this in more detail with you.
Kind regards
Ellis
Customer Service
Review of InPost UK
I tried 3 days to send a parcel for an item I sold on Vinted. Every nearby locker is constantly full. I had to ask my husband to take it near his work where there’s availability. Not a great concept to have individual lockers to send items. I really don’t mind printing out a label it’s less hassle than finding an available locker.
Review of Nikura
Great product. Easy purchase, quick delivery. Really happy and will definitely buy again
Reply from Nikura
Thank you for your kind words!
Review of Lola's
I purchased a Black Forest cake which was delicious. The pickup service from a locker was super convenient and easy to use. Really happy with Lola’s, always consistent with quality and service.
Review of musicMagpie
Great website, really easy to use. I sold my iPad, followed their steps and received payment. Would definitely use it again and recommend it to anyone.
Review of Ebookers
Dear EBookers,
Your customer service team is extremely unhelpful in assisting me in making changes to my flight. Each customer representative that I spoke to had a different set of reasons for the terms and conditions which are inconsistent.
The first person said I'm unable to change at all. I then called Cathay Pacific who I'm flying with to check. They informed me that I'm able to make changes. So I called up again. I was quoted £500 to change, then I asked if they could look further as I have flexibility on dates. I was emailed a new quote of £330 for the change. I called up couple of hours later only to be told that now the change will cost me over £1000!! Which is more than the cost of my flight. Each time I call up I get a different price.
In addition, the service of response to find a new flight price is extremely slow often I have to wait for 5min in silence only to find that nothing is achieved while waiting.
It is the most appalling customer service that I've ever received! And I'm still struggling to make changes. I wished that I booked direct with Cathay so that I do not have to go through this ordeal.
Reply from Ebookers
Dear Ms Huang - our records indicate that you were correctly advised of the relevant airline fees and fare and tax differences for the change you wished to make to your reservation.
Whilst we are sorry to note your disappointment at the cost we would point out that you are travelling over the Christmas period and availability is extremely limited.
As all pricing is provided in live environment and therefore subject to change.
If you do wish to proceed with making the changes to your reservation you will have to pay the applicable airline fees.
ebookers team
