Renters beware
Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.
Reply from Carter Jonas
Hi Claire, we are sorry to read your review and we appreciate your feedback. We always welcome tenants to escalate any disputes on deposit deducations to the Tenancy Deposit Scheme for an impartial review to ensure a fair, independent decision for both parties.
If you would like to discuss your concerns in more detail, please feel free to contact us at feedback@carterjonas.co.uk and a member of our team will be happy to look into this further with you. Thank you.
