I had the misfortune to go into the branch in Rivergate in Irvine. Tables were dirty and many uncleared. After working out how to order, we sat and waited for 20 minutes for our drinks to arrive before finally going to ask a member of staff about how to get them. There was no indication anywhere, not even in the email confirmation, that we needed to make drinks ourself! She was most disinterested and couldn’t even raise a partial welcoming smile! Eventually she came back and said cups were “there”, pointing in the general direction of a hatch, but handed me two empty cups!

I went to the hatch she had indicated, which was absolutely filthy, with piles of cups, napkins etc strewn around. I made the tea myself, but by the time I got back, we had no notion to drink it so left it and exited the place.

Never have I ever seen a more disorganised shambles of a place! Will never set foot in there again.