J D Wetherspoon Reviews 2,263

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the food, citing issues such as meals not being warm enough, undercooked items, or dishes not matching their descriptions. Several people also reported negative interactions with staff, mentioning unhelpful, disengaged, or rude attitudes, and slow service. Cleanliness was another recurring concern, with patrons noting dirty tables and unpleasant smells. However, some people were satisfied with their experience, particularly regarding the location of certain establishments, finding them convenient and well-lit. A few other people also felt that the service was good and quick, and appreciated the value and selection of drinks available.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the staff for being quick, polite,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise quick service, with some receiving food... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability. While some customers praise the... See more

Quality

Users describe ambiguous interactions with quality. While some customers consistently praise the good food... See more

Location

Consumers find location to be ambiguous, with many mentioning specific Wetherspoons pubs across the UK, such... See more

Based on these reviews

Rated 2 out of 5 stars

Hat and feathers seaham harbour has been open for 11 yeas'no change of furniture the seating and tables are old and dirty. This is a good pub if looked after we have been going regular since it opene... See more

Rated 3 out of 5 stars

went to order the ham , egg and chips, asked if it was g/f chips, no one knew [if you work in a restaurant then staff should know what they are serving. lack of oat milk by the coffee machine, asked f... See more

Rated 3 out of 5 stars

Service overall was good and quick, but after hearing the air fryer was broken, I found the customer service quite poor. Ordered burger & chips and the chips were not available so was offered rice or... See more

Rated 1 out of 5 stars

Went into Wetherspoon on Sunday 15/3/26 at the counting House Dundee for a meal ordered 2 meals at 12 people were coming in sitting down ordering then there meals were served 12.30 came still no meals... See more

Rated 4 out of 5 stars

Overall, a solid four stars from someone who pops in for a coffee most mornings, either with or without food. Food (quality of cooking) can be variable sometimes, but overall nothing much to... See more

Rated 5 out of 5 stars

I don’t usually write reviews, but we recently visited the Velvet Coaster in Blackpool. It was packed across all three floors with the illuminations and firework display taking place. There were four... See more

Rated 4 out of 5 stars

I have spent many hours in the Hawick Wetherspoons. I get great expresso coffee in the morning from the Swiss coffee machine ; I get good service from Amy and the team; from time to time I get the hig... See more

Rated 4 out of 5 stars

Usually enjoy the food, which me and a friend go every Wednesday.but now the nanny state has stopped refills on hot chocolate, my friend doesn't drink tea or coffee..and is only allowed one hot choco... See more

Rated 1 out of 5 stars

Shame as there are one or two nice Wetherspoon outlets doted around the Country, with some pleasant staff. Sadly let down by the lack of managerial training whom believe they have the right to abuse... See more

Rated 1 out of 5 stars

Spoons have really gone off of late and no longer offer the decent food and drink at a reasonable price. I visited The Booking Office in Edinburgh recently. The service was awful, the table was dirty... See more

Rated 1 out of 5 stars

Visited the Golden Beam recently in leeds area , we’ve been there quite regularly since it opened. Firstly my husband wanted the Caledonian burger but they said they couldn’t do it ? He ordered anothe... See more

Rated 1 out of 5 stars

The Devonshire Inn, Skipton. My teenage son & his registered disabled girlfriend got TOLD TO LEAVE because of her service dog!! APPARENTLY they have new rules and don't allow service support dogs in?... See more

Rated 1 out of 5 stars

This company are misselling their 'Afternoon Deal' meals from 2pm to 5pm monday to friday as some of these meals are higher priced that the same meal in the main menu. It must be catching out more tha... See more

Rated 5 out of 5 stars

A very pleasant visit was had yesterday at the new Wetherspoon's in Basildon. It is ideally located (next to the cinema and other restaurants) making it feel safer to visit this area of the town durin... See more

Rated 1 out of 5 stars

Last night popped into the bar for a quick drink then we got our drinks sat at a table and we were confunted by the door staff accused me of doing drugs to witch I have never done and then was told... See more

Rated 5 out of 5 stars

In comparing this Wetherspoon's, The Liberty Bounds, Tower Hill, London, to many others around the country I rate this one highly. I prefer to eat upstairs here as it is well kept, tables c... See more

Rated 1 out of 5 stars

I had an extremely disappointing experience at this hotel. Not only was the service unprofessional, but my credit card was charged multiple times for the same amount. I tried to resolve the issue, but... See more

Rated 1 out of 5 stars

Food is absolutely diabolical, all ultra processed garbage, over priced junk food. I just don’t understand why places like this are allowed to serve food like or why the hell people are buying it. The... See more

Rated 1 out of 5 stars

Emerson’s Green Wetherspoon is one of the worst I’ve experienced. Constantly running out of things…today’s episode is eggs and beans….plus a host of drinks. Also the place is absolutely freezing. I’d... See more

Rated 1 out of 5 stars

Went to the ice wharf spoons in Camden and wasn't wasn't particularly hungry so ordered a small fish and chips. I almost fell off my chair when it arrived I expected small to be half the size of the... See more

Rated 1 out of 5 stars

Good Morning I am not in the habit of complaining but I will make an exception this morning . We ordered three breakfasts which were supposed to have eggs. They arrived with no explanation or apolo... See more

Rated 2 out of 5 stars

We are out on our Christmas do, we’re in bury st Edmund’s and sat at table 37, the staff cleared the table while two of us were in deep conversation and took the pitcher that was half full of Blue Lag... See more

Rated 1 out of 5 stars

AVOID THIS VENUE AVOID THIS VENUE. On Valentine’s Day (14/02/2026), my friend was served a Simple Chicken Jalfrezi that resulted in severe food poisoning. The situation was so critical it required... See more

Rated 2 out of 5 stars

I arrived in the evening about 8pm hungry and thirsty for food and drink at the Poyton Wetherspoons. The fish and chips arrived thoughly unappealling. What was worse, the sprat sized piece of fish, or... See more

Rated 1 out of 5 stars

Rochdale Wetherspoons this afternoon once again serving the regulars who jump the queue. I’d been waiting about 5 minutes and I was next to be served. Another customer walks up the the bar and even wi... See more

Rated 1 out of 5 stars

STepneyGreen female staff member ( I believe Vietnamese showed me to a dirty table couldn't be bothered to come back and wipe it. I had to go to the bar and request a staff member to wipe it instead.... See more

Rated 2 out of 5 stars

I am posting this on Trustpilot because the “Contact Us” facility on their web site is impossible to find. I visit the Shay Wake in Shaw, Oldham most mornings for a coffee. Until recently the TV has... See more

Rated 2 out of 5 stars

Awful staff attitude at Kenilworth WS. We have been going every Wednesday for breakfast but, due to the attitude of the female assistant manager, we will go no more. There are plenty of places for bre... See more

Rated 1 out of 5 stars

Avoid the boneless chicken or any sort of chicken. Visited on Tuesday dinner ordered boneless chicken bucket only to be served RAW chicken. Complained to and all I received was a Thankyou to bringi... See more

Rated 1 out of 5 stars

Would give less than 1 star if I could. Awful manager spoke to me so rudely and threatening at the golden grove branch and I spoke to head office who didnt care absolute terrible staff working for the... See more

Rated 3 out of 5 stars

Just been to Waterfront Wetherspoons in Dudley. Ordered WKD got none white wine soritzer — no lemonade. Ordered fish and chips no fish. Not a good start!! Then to make the day complete the chap bring... See more

Rated 2 out of 5 stars

I've visited the locations in Belfast, Carrickfergus and Dublin all several times. What brings me back is the price! The food is better quality than one would expect (provided you order the right thin... See more

Rated 5 out of 5 stars

Accrington Wetherspoons is faultless. We have been many times and it is consistently good. The staff are quick and polite and resolve any queries quickly. Service of food and drink is quick and often... See more

Rated 2 out of 5 stars

This is the second weekend in a row I have visited the Greyfriers in Preston, still no toilet paper in the male toilets and the cubical door locks are still broken off the door. Surely the staff sign... See more

Rated 2 out of 5 stars

Witherspoon- The Booking Office Edinburgh. Busy on a Sunday lunchtime but staff very slow to clear tables (and failed to wipe surfaces). Food not good...burger burnt to a crisp. Drinks fine,but the... See more

Rated 1 out of 5 stars

Wombwell weathersoons Staff Unable to pour a pint of guiness correctly & When customers request their drink to be poured correctly they are then blatantly treated as if they are garbage and unwelcome... See more

Rated 2 out of 5 stars

Wetherspoons bridge house bar belfast drinks ok but staff are very slow lifting empty glasses. toilets are inadequate as they don't flush and they smell awful.

Rated 5 out of 5 stars

We were in Leicester Square for a few days, but the hotel breakfast was expensive and rather formal. So, we tried Wetherspoons and were impressed by the pleasant atmosphere, friendlyness of the staff,... See more

Rated 5 out of 5 stars

Visited Wetherspoon's pub in Fleet, friendly service, good food and cheap, glad to see no dogs in the pub. Also good to see lots of senior citizens having breakfast using it as a meeting place.

Rated 1 out of 5 stars

What can I say! I've been to most wetherspoons around Wales and England, this is the worst wetherspoons by far I've ever been to, it's absolutely stinking, the seats are bogging, local drunks on a Mo... See more

Rated 1 out of 5 stars

Very dissapointed to find the steaks and fresh from the grill options gone from the menu leaving only a selection of bland over priced quite frankly boring options left. Last ever visit for us I’m afr... See more

Rated 2 out of 5 stars

Moon in the Square, Bournemouth, Gourmet burger Tuesday deal...don't bother! JDW should scrap this 10 minute service to allow time for things to de-frost. Chips half cooked, onion rings soggy (plus on... See more

Rated 2 out of 5 stars

We called in for food at our local Wethies (as we often do) I ordered sausage and mash with gravy as I had this before and it was lovely. However, this time there was barely any gravy. I approached t... See more

Rated 1 out of 5 stars

Ordered a large breakfast @ olympia Tredegar, came in about 10 mins, looked ok, for £5.99, but when started eating it, worst breakfast ever, eggs were cold, bacon was cold, beans in small pot taste... See more

Rated 1 out of 5 stars

You made me feel absolutely horrible when my autistic son was running about and when I was told to put him in his Pram And I was wasn’t getting served food or drink. I Hope when you have children y... See more

Rated 1 out of 5 stars

I have always enoyed a Wetherspoons visit- until yesterday. The new menu is awful. if I wanted burgers i'd go to Macdonalds and these were not good burgers with rubbish brioche buns. I dont care if it... See more

Rated 1 out of 5 stars

The company's ordering system needs a review. Scanned table QR, immediately picked up correct location, by time received the receipt, order had been redirected to different location. Company excuse is... See more

Rated 5 out of 5 stars

Visited the Queens Arms at Winsford for lunch and Connor couldn’t do enough for our party, all food served within 10mins, so our group of 7 was very happy with our visit 👍

Rated 1 out of 5 stars

Visited Swindon branch a few weeks before Christmas Good service as you’d usually expect. Unfortunately I left my wallet there. Called them and they said they had it and would post it. Didn’t rece... See more


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2.1

Poor

TrustScore 2 out of 5

2K reviews

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Rated 5 out of 5 stars

SVEN is fabulous..

SVEN is fabulous... worked non stop all day... needs a bonus.
All the staff were amazing but he never stopped. Doing the food, the bar, everything.
Give that man a bonus!!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

We have been in the Punch Bowl all day…

We have been in the Punch Bowl all day and Sven has worked his arse off. Not stopped all day. Serving food, jumping on the bar to serve when needed. Fabulous.
Yes, all the other serving staff have worked well, keeping the queue down. But Sven needs a special mention. Well down, management should be proud

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Very Disappointing and Unprofessional Experience

My family (my wife, our baby, and a friend) visited Wetherspoons 24 january 2026 at around 9:40 pm for dinner. When we arrived, one staff member told my wife they close at 10:00 pm. To be sure, I then asked another staff member about the kitchen and pub closing times, and she clearly confirmed that the kitchen closes at 11:00 pm and the pub at 12:30 am. Based on this information, we placed our food and drink order.

Our drinks arrived after 9:55 pm. While we were drinking, at exactly 10:00 pm, a staff member wearing a white shirt came to our table and told us we had to leave immediately.

When I asked for a reason, he said under-18s are not allowed after 10:00 pm. I accepted this because we had our baby with us. However, I explained that we had already ordered food, and he said he could arrange takeaway for the food, but not for the drinks.

I politely asked for one minute to finish our drinks, but he refused completely and insisted we leave immediately, without any courtesy or proper explanation. There was no prior warning, no apology, and no attempt to handle the situation professionally.

I asked my wife to step outside with the baby, and my friend and I tried to quickly finish our drinks, but again we were told to leave straight away. At that point, I requested a refund. He agreed — but refused to refund the drinks, saying they do not refund items once they are “touched”.

This is completely unfair, especially when we were forced to leave through no fault of our own and were given incorrect information by staff in the first place.

The way we were treated felt disrespectful, discriminatory, and unacceptable. Staff should know the rules, communicate them clearly before orders are taken, and treat customers with basic decency — especially families.

Very disappointing experience. I would not recommend this person based on how poorly this situation was handled.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Briar Rose Hotel and pub in Birmingham…

Briar Rose Hotel and pub in Birmingham looked after us excellently again. This is third time we've stayed there so they must be doing something right. Even free tea and coffee as residents, so save £1.81 every hot drink! The real ales and food are all good value too. Can't wait to stay there again, or any Wetherspoons Hotel. UK's best kept secret. Keep it quiet Tim !!😁

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Credit where credits due and deserved

My wife and I called in to the Arthur Robertson at Perry Bar One Stop after a morning of shopping, or waiting for madam to finish! We found a table by the window and I went to the bar and ordered a pint of Leffe and half a lager shandy, when at the bar were laughing at an extremely drunk guy lying on his back and the police trying to get him out
Once this had ended a really polite young man with dreadlocks (Ky) served me and we had the banter about the guy on the floor, Ky gave me my change and I took the drinks to the table, about 10m later Ky came over and said “I think I overcharged you” so he asked for my change, well the only change I had was the money he gave me which was about 70p from the £10 I gave him, straight away I thought oops I didn’t check my change! Ky took the change and a few minutes later he brought over £4 and a few pence! What amazing honesty, he could have ignored it, it was his mistake but also my mistake, he searched for us in a very busy pub with apologies! That’s not all I was served again by Ky and I gave him a £10 note and a £1 coin, he gave my the change but said “You’ve given me an extra pound” I said yes, he said with surprise in his voice “Is this a tip!” I said you deserve it and I will make sure Wetherspoons hears about it! Ky is an absolute credit to Wetherspoons and Tim Martin should read this! This young guy is a very honest, kind, polite person who deserves every chance to progress in your company. Please thank him for us please
Thank you from Steve & Chris Mills

29 January 2026
Unprompted review
Rated 2 out of 5 stars

Wether or not spoons

We’re to burger came burger went 30 min wait for replacement, burnt yes full on burnt they actually burnt the burger bun on one size it was black burger was also burnt noway no one saw this very poor made me wait 30 mins for a replacement one and they was rushed sloppy I asked for a refund as didn’t want wait another half an hour for a redo again I was told because I ordered through the app they couldn’t do it ok ok but wow so now I have to chase it up more on my side for poor work poor quality.
Drinks where fine but it’s clear staff prioritise customers stood at the bar over app orders 21 got served befor our drinks where even made we counted, we ordered from the app to save crowding the bar clearly not valued as customers.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Wetherspoons food gone down hill Tim…

Wetherspoons food gone down hill Tim Martin what have you done its so bad and standards have well dropped for 15 years I been going after today enough is enough dry bland tasteless food Tim.martin start reading your feedback on here it's shocking 😲

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Visited Sunday evening meal the Golden Beam recently in…

Visited the Golden Beam recently in leeds area , we’ve been there quite regularly since it opened. Firstly my husband wanted the Caledonian burger but they said they couldn’t do it ? He ordered another burger on the menu, when that came it was over cooked and not in a burger bread bun . The second burger came out and that also wasn’t as described, it was in a muffin bread bun not American style cheese and instead of lettuce they put rocket on. No mention at ordering that they’d sold out of the correct burger buns , lettuce and the American cheese. Very poor not good enough, it maybe a popular pub in the student area but we’re not students 🥴 Ding ding food not cooked up to standard.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Spoons have really gone off of late and…

Spoons have really gone off of late and no longer offer the decent food and drink at a reasonable price. I visited The Booking Office in Edinburgh recently. The service was awful, the table was dirty and staff just couldn't be bothered to clean it and the food was dreadful - burnt yet cold! I complained on-line but Wetherspoons clearly don't value their longstanding customers and haven't bothered to respond. I used to recommend 'Spoons' to others, but will no longer do so.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Brecon George hotel

Brecon - the George hotel. 2 nights. Nice room and everything you need. Great staff who were willing to help and food was reasonably priced and enjoyable. I would recommend for central Brecon stay. No parking but all day parking in market street for £5 and that's a 2min walk from hotel. Recommend and would stay again

22 January 2026
Unprompted review
Rated 2 out of 5 stars

Had a Burns burger the other day

Had a Burns burger the other day. Tasted bland to what I remember last year. Miss the half chicken and gammon options so my friends and I don't use it as much now. Portions are smaller now as well..

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Visited Swindon branch a few weeks…

Visited Swindon branch a few weeks before Christmas Good service as you’d usually expect. Unfortunately I left my wallet there. Called them and they said they had it and would post it. Didn’t receive it so called them again only to be told it wasn’t there company policy to return it in the post? Well there is this service called tracked that the post office offer you know. Called them again only to be told they can’t find it now. So as you can imagine I’m not happy. It has my driving licence and personal information in it which you have lost so please sort it out!!

30 November 2025
Unprompted review
Rated 2 out of 5 stars

NEEDS A FULL REFURB.

Hat and feathers seaham harbour has been open for 11 yeas'no change of furniture the seating and tables are old and dirty. This is a good pub if looked after we have been going regular since it opened.
BEERS are very reasonably priced but food is never very warm'kitchen staff i have noticed pick the food up with bare fingers and dont use gloves or utensils. Tables are always left with dirty crockery' for customers to shift before they can sit down .

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Warm beer is not ok

Selling warm bottles from the fridge , after complaining bottles warm told fridge broken down sell warm beer tell customer fridge broke won’t be cold not just give them warm beer

22 January 2026
Unprompted review
Rated 2 out of 5 stars

Gourmet burger - on what planet!

Moon in the Square, Bournemouth, Gourmet burger Tuesday deal...don't bother! JDW should scrap this 10 minute service to allow time for things to de-frost. Chips half cooked, onion rings soggy (plus only 4 provided, not 6 as advertised). Burger itself was okay hence 2 stars, not one. Beef brisket topping was like soup so had to eat with knife & fork as bun was also soggy (spoon would have been handy). Overall, happy with 'small plates deal on Monday, curry deal on Thursday but give Tues & Wed (pizza deals) a wide berth!!

20 January 2026
Unprompted review

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