J D Wetherspoon Reviews 2,263

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the food, citing issues such as meals not being warm enough, undercooked items, or dishes not matching their descriptions. Several people also reported negative interactions with staff, mentioning unhelpful, disengaged, or rude attitudes, and slow service. Cleanliness was another recurring concern, with patrons noting dirty tables and unpleasant smells. However, some people were satisfied with their experience, particularly regarding the location of certain establishments, finding them convenient and well-lit. A few other people also felt that the service was good and quick, and appreciated the value and selection of drinks available.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the staff for being quick, polite,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise quick service, with some receiving food... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability. While some customers praise the... See more

Quality

Users describe ambiguous interactions with quality. While some customers consistently praise the good food... See more

Location

Consumers find location to be ambiguous, with many mentioning specific Wetherspoons pubs across the UK, such... See more

Based on these reviews

Rated 2 out of 5 stars

Hat and feathers seaham harbour has been open for 11 yeas'no change of furniture the seating and tables are old and dirty. This is a good pub if looked after we have been going regular since it opene... See more

Rated 3 out of 5 stars

went to order the ham , egg and chips, asked if it was g/f chips, no one knew [if you work in a restaurant then staff should know what they are serving. lack of oat milk by the coffee machine, asked f... See more

Rated 3 out of 5 stars

Service overall was good and quick, but after hearing the air fryer was broken, I found the customer service quite poor. Ordered burger & chips and the chips were not available so was offered rice or... See more

Rated 1 out of 5 stars

Went into Wetherspoon on Sunday 15/3/26 at the counting House Dundee for a meal ordered 2 meals at 12 people were coming in sitting down ordering then there meals were served 12.30 came still no meals... See more

Rated 4 out of 5 stars

Overall, a solid four stars from someone who pops in for a coffee most mornings, either with or without food. Food (quality of cooking) can be variable sometimes, but overall nothing much to... See more

Rated 5 out of 5 stars

I don’t usually write reviews, but we recently visited the Velvet Coaster in Blackpool. It was packed across all three floors with the illuminations and firework display taking place. There were four... See more

Rated 4 out of 5 stars

I have spent many hours in the Hawick Wetherspoons. I get great expresso coffee in the morning from the Swiss coffee machine ; I get good service from Amy and the team; from time to time I get the hig... See more

Rated 4 out of 5 stars

Usually enjoy the food, which me and a friend go every Wednesday.but now the nanny state has stopped refills on hot chocolate, my friend doesn't drink tea or coffee..and is only allowed one hot choco... See more

Rated 1 out of 5 stars

Shame as there are one or two nice Wetherspoon outlets doted around the Country, with some pleasant staff. Sadly let down by the lack of managerial training whom believe they have the right to abuse... See more

Rated 1 out of 5 stars

Spoons have really gone off of late and no longer offer the decent food and drink at a reasonable price. I visited The Booking Office in Edinburgh recently. The service was awful, the table was dirty... See more

Rated 1 out of 5 stars

Visited the Golden Beam recently in leeds area , we’ve been there quite regularly since it opened. Firstly my husband wanted the Caledonian burger but they said they couldn’t do it ? He ordered anothe... See more

Rated 1 out of 5 stars

The Devonshire Inn, Skipton. My teenage son & his registered disabled girlfriend got TOLD TO LEAVE because of her service dog!! APPARENTLY they have new rules and don't allow service support dogs in?... See more

Rated 1 out of 5 stars

This company are misselling their 'Afternoon Deal' meals from 2pm to 5pm monday to friday as some of these meals are higher priced that the same meal in the main menu. It must be catching out more tha... See more

Rated 5 out of 5 stars

A very pleasant visit was had yesterday at the new Wetherspoon's in Basildon. It is ideally located (next to the cinema and other restaurants) making it feel safer to visit this area of the town durin... See more

Rated 1 out of 5 stars

Last night popped into the bar for a quick drink then we got our drinks sat at a table and we were confunted by the door staff accused me of doing drugs to witch I have never done and then was told... See more

Rated 5 out of 5 stars

In comparing this Wetherspoon's, The Liberty Bounds, Tower Hill, London, to many others around the country I rate this one highly. I prefer to eat upstairs here as it is well kept, tables c... See more

Rated 1 out of 5 stars

I had an extremely disappointing experience at this hotel. Not only was the service unprofessional, but my credit card was charged multiple times for the same amount. I tried to resolve the issue, but... See more

Rated 1 out of 5 stars

Food is absolutely diabolical, all ultra processed garbage, over priced junk food. I just don’t understand why places like this are allowed to serve food like or why the hell people are buying it. The... See more

Rated 1 out of 5 stars

Emerson’s Green Wetherspoon is one of the worst I’ve experienced. Constantly running out of things…today’s episode is eggs and beans….plus a host of drinks. Also the place is absolutely freezing. I’d... See more

Rated 1 out of 5 stars

Went to the ice wharf spoons in Camden and wasn't wasn't particularly hungry so ordered a small fish and chips. I almost fell off my chair when it arrived I expected small to be half the size of the... See more

Rated 1 out of 5 stars

Good Morning I am not in the habit of complaining but I will make an exception this morning . We ordered three breakfasts which were supposed to have eggs. They arrived with no explanation or apolo... See more

Rated 2 out of 5 stars

We are out on our Christmas do, we’re in bury st Edmund’s and sat at table 37, the staff cleared the table while two of us were in deep conversation and took the pitcher that was half full of Blue Lag... See more

Rated 1 out of 5 stars

AVOID THIS VENUE AVOID THIS VENUE. On Valentine’s Day (14/02/2026), my friend was served a Simple Chicken Jalfrezi that resulted in severe food poisoning. The situation was so critical it required... See more

Rated 2 out of 5 stars

I arrived in the evening about 8pm hungry and thirsty for food and drink at the Poyton Wetherspoons. The fish and chips arrived thoughly unappealling. What was worse, the sprat sized piece of fish, or... See more

Rated 1 out of 5 stars

Rochdale Wetherspoons this afternoon once again serving the regulars who jump the queue. I’d been waiting about 5 minutes and I was next to be served. Another customer walks up the the bar and even wi... See more

Rated 1 out of 5 stars

STepneyGreen female staff member ( I believe Vietnamese showed me to a dirty table couldn't be bothered to come back and wipe it. I had to go to the bar and request a staff member to wipe it instead.... See more

Rated 2 out of 5 stars

I am posting this on Trustpilot because the “Contact Us” facility on their web site is impossible to find. I visit the Shay Wake in Shaw, Oldham most mornings for a coffee. Until recently the TV has... See more

Rated 2 out of 5 stars

Awful staff attitude at Kenilworth WS. We have been going every Wednesday for breakfast but, due to the attitude of the female assistant manager, we will go no more. There are plenty of places for bre... See more

Rated 1 out of 5 stars

Avoid the boneless chicken or any sort of chicken. Visited on Tuesday dinner ordered boneless chicken bucket only to be served RAW chicken. Complained to and all I received was a Thankyou to bringi... See more

Rated 1 out of 5 stars

Would give less than 1 star if I could. Awful manager spoke to me so rudely and threatening at the golden grove branch and I spoke to head office who didnt care absolute terrible staff working for the... See more

Rated 3 out of 5 stars

Just been to Waterfront Wetherspoons in Dudley. Ordered WKD got none white wine soritzer — no lemonade. Ordered fish and chips no fish. Not a good start!! Then to make the day complete the chap bring... See more

Rated 2 out of 5 stars

I've visited the locations in Belfast, Carrickfergus and Dublin all several times. What brings me back is the price! The food is better quality than one would expect (provided you order the right thin... See more

Rated 5 out of 5 stars

Accrington Wetherspoons is faultless. We have been many times and it is consistently good. The staff are quick and polite and resolve any queries quickly. Service of food and drink is quick and often... See more

Rated 2 out of 5 stars

This is the second weekend in a row I have visited the Greyfriers in Preston, still no toilet paper in the male toilets and the cubical door locks are still broken off the door. Surely the staff sign... See more

Rated 2 out of 5 stars

Witherspoon- The Booking Office Edinburgh. Busy on a Sunday lunchtime but staff very slow to clear tables (and failed to wipe surfaces). Food not good...burger burnt to a crisp. Drinks fine,but the... See more

Rated 1 out of 5 stars

Wombwell weathersoons Staff Unable to pour a pint of guiness correctly & When customers request their drink to be poured correctly they are then blatantly treated as if they are garbage and unwelcome... See more

Rated 2 out of 5 stars

Wetherspoons bridge house bar belfast drinks ok but staff are very slow lifting empty glasses. toilets are inadequate as they don't flush and they smell awful.

Rated 5 out of 5 stars

We were in Leicester Square for a few days, but the hotel breakfast was expensive and rather formal. So, we tried Wetherspoons and were impressed by the pleasant atmosphere, friendlyness of the staff,... See more

Rated 5 out of 5 stars

Visited Wetherspoon's pub in Fleet, friendly service, good food and cheap, glad to see no dogs in the pub. Also good to see lots of senior citizens having breakfast using it as a meeting place.

Rated 1 out of 5 stars

What can I say! I've been to most wetherspoons around Wales and England, this is the worst wetherspoons by far I've ever been to, it's absolutely stinking, the seats are bogging, local drunks on a Mo... See more

Rated 1 out of 5 stars

Very dissapointed to find the steaks and fresh from the grill options gone from the menu leaving only a selection of bland over priced quite frankly boring options left. Last ever visit for us I’m afr... See more

Rated 2 out of 5 stars

Moon in the Square, Bournemouth, Gourmet burger Tuesday deal...don't bother! JDW should scrap this 10 minute service to allow time for things to de-frost. Chips half cooked, onion rings soggy (plus on... See more

Rated 2 out of 5 stars

We called in for food at our local Wethies (as we often do) I ordered sausage and mash with gravy as I had this before and it was lovely. However, this time there was barely any gravy. I approached t... See more

Rated 1 out of 5 stars

Ordered a large breakfast @ olympia Tredegar, came in about 10 mins, looked ok, for £5.99, but when started eating it, worst breakfast ever, eggs were cold, bacon was cold, beans in small pot taste... See more

Rated 1 out of 5 stars

You made me feel absolutely horrible when my autistic son was running about and when I was told to put him in his Pram And I was wasn’t getting served food or drink. I Hope when you have children y... See more

Rated 1 out of 5 stars

I have always enoyed a Wetherspoons visit- until yesterday. The new menu is awful. if I wanted burgers i'd go to Macdonalds and these were not good burgers with rubbish brioche buns. I dont care if it... See more

Rated 1 out of 5 stars

The company's ordering system needs a review. Scanned table QR, immediately picked up correct location, by time received the receipt, order had been redirected to different location. Company excuse is... See more

Rated 5 out of 5 stars

Visited the Queens Arms at Winsford for lunch and Connor couldn’t do enough for our party, all food served within 10mins, so our group of 7 was very happy with our visit 👍

Rated 1 out of 5 stars

Visited Swindon branch a few weeks before Christmas Good service as you’d usually expect. Unfortunately I left my wallet there. Called them and they said they had it and would post it. Didn’t rece... See more


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2.1

Poor

TrustScore 2 out of 5

2K reviews

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Rated 1 out of 5 stars

Eggsceptional ( not)

Good Morning
I am not in the habit of complaining but I will make an exception this morning . We ordered three breakfasts which were supposed to have eggs. They arrived with no explanation or apology for the lack of eggs . When I tried to discuss this with your manager she said the supplier did not turn up and it wasn’t her fault .
When I suggested the app should have been updated to indicate the position she said I was rude and walked off !
A simple hand written sign throughout the restaurant would also have worked ! ( albeit your orders may have been decreased )

17 January 2026
Unprompted review
Rated 2 out of 5 stars

This is the second weekend in a row I…

This is the second weekend in a row I have visited the Greyfriers in Preston, still no toilet paper in the male toilets and the cubical door locks are still broken off the door.
Surely the staff signing the hourly check have noticed this!

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Rochdale Wetherspoons terrible bar service.

Rochdale Wetherspoons this afternoon once again serving the regulars who jump the queue. I’d been waiting about 5 minutes and I was next to be served. Another customer walks up the the bar and even without saying what he wanted a member of the bar staff started pouring him a pint. I told her I was before him and her reply was ‘I’ve started serving him now’. Even though the customer told her to serve me she still carried on. How ignorant was that? I’ve seen this lots of times in Rochdale Wetherspoons. I think it’s the policy to serve regulars first and stuff the rest of the customers.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid for dietary needs /allergies.

I would like to report my experience at The Good Yarn Uxbridge Wetherspoon.
Me and my partner both need a gluten free diet and we enquired the staff on the counter about the menu and they adamantly directed us to the "screen" where we would find information about allergens to which we complied and proceeded to scroll through the options on the menu. We needed to enquire further regarding what was actually going to be in the food we ordered as the information presented on the screen was not clear. For example in the burgers sections we could see a few options available with no gluten but it was not specified if the burger comes with gluten free buns or if it was just the patty that was going to be served. We asked the question to the staff on the counter to which the staff did not answer and kept repeating "you need to check the screen". We asked to speak to a manager and the staff asked the question if the burgers were going to be served with the buns or not on the staff radio, the manager answered to check the screens, again. We asked to be shown by the manager where on the screen we could find that information and he was not helpful and his attitude was bothered and dismissive. We were told "you need to make your own decision" and "we can't give you advice" and "you will have to PROBABLY have the burger without the bun". No one seemed to care to ask the kitchen staff what was actually going to be served if we ordered the burgers.
To say the way we were treated was absurd is an understatement. We were absolutely appalled at the attitude and the lack of understanding from the staff. The whole process of being told to look at the screen and being treated as lunatics, instead of having a human conversation was humiliating and discriminating to say the least.
We both felt terrible and decided to leave the venue without ordering any food.
We feel we did not deserve to be treated the way we did and we wouldn't want anyone else to experience what we did.
Giving a screen or a menu with partial and unclear information to the guests without proper guidelines and training for staff on how to handle guests with dietary restrictions is not a good way of fulfilling the company's regulatory duties. It is such a disgrace that in 2026 people with dietary needs are still treated like this.
I will urge any food allergy /intolerance person to shun Wetherspoons at all costs.

26 December 2025
Unprompted review
Rated 2 out of 5 stars

An Entire Overhaul is needed

I arrived in the evening about 8pm hungry and thirsty for food and drink at the Poyton Wetherspoons. The fish and chips arrived thoughly unappealling. What was worse, the sprat sized piece of fish, or that it was fried beyond being edible? Then there was the eight chips, again unappealling and dry. I even gave the server a smile as my 'food' arrived, thinking that he'd had a long day, and he just threw the plate at me. I left feeling seriously dissatisfied. I stopped going for breakfasts a while back, because the beans were always cold and the portion was mean. I won't be going back.

8 January 2026
Unprompted review
Rated 2 out of 5 stars

Awful staff attitude at Kenilworth WS

Awful staff attitude at Kenilworth WS. We have been going every Wednesday for breakfast but, due to the attitude of the female assistant manager, we will go no more. There are plenty of places for breakfast with good staff.

7 January 2026
Unprompted review
Rated 3 out of 5 stars

Could have been better

Service here was very good. The staff are friendly. They brought our drinks out within a few minutes of ordering, the food quickly followed. I was pleasantly surprised by the overall speed of everything. The food was quite good for what it was. It was tasty and filling the family were happy with both the service and food.
The downside we hadn't long ordered and we were sitting in a fairly empty part of the restaurant. When in walked a family of 10 for the most part the kids were well mannered and polite. Then in walked the mum of the family who for some good no's what reason decided it was an ideal place to shout everything out!!!??? Literally at the top her voice no one else in that family were causing a scene or a drama. Why is there a need to shout out the entire menu and then repeatedly shout at your kids that they can order what they want. Why do people feel the need to shout like this? for god's sake show some respect.
This is not the restaurant's fault I do understand that. But please, please, please if you are reading this and are notoriously loud and about to visit a restaurant. Please, please be a bit more considerate for those around you. If your kids are well mannered and well behaved and not shouting their lungs out in a restaurant, then quite honestly they are showing you up.
Also another bit of advice don't bring your kids into a restaurant if they are clearly sick. For all you know there could be a vulnerable person in the restaurant trying to eat there with a lowered immune system.
Again do the decent thing and keep them at home until they are not coughing their guts up. Nobody wants to go out and feel they have to eat next to someone else's clearly poorly child

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Non existent service, Bedminster Bristol

I went to Robert Fitzharding, Bedminster in Bristol and ordered a meal with a drink via the Wetherspoon’s app at the table. The food arrived quickly. I informed the server that I had also ordered a drink and she replied, that would be from the bar and disappeared. It’s a Sunday afternoon and not very busy at all. Again, as no show. I asked another employee about my drink. Still nothing. I finished my meal, went up to the bar and requested my pint which I had paid for via the app, explaining I had already asked twice for it without result. The barman seemed to be completely ignorant.After checking my order it almost seemed he was still clueless. I said I still want my drink to which he said disinterested like he couldn’t care less ‘no problem’, barely apologising as he handed me my drink.
Bloody useless.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

A local pub for local people

A local pub for local people. Just been refused service at the bar for trying to get the staff to serve me who were ignoring me. Good business model . One Customer being served. Three bar staff two of which were just looking at me whilst having chat. Made me feel like I was in Paris. Good luck. Avoid like the plague

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Just had a jacket potato....new for…

Just had a jacket potato....new for this year(2026).
What goes on with this company?
Worst jacket potato I e ever had in my lifetime....and I'm 60 years old!
The food at these establishments is pathetic to be good to them !!!
Honestly, so bad it's unbelievable!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, sat next to a lovely log fire with a nice pint of real ale and some halloumi 🍟. Friendly staff, highly recommended the Ironstone miner,Guisborough

1 January 2026
Unprompted review
Rated 2 out of 5 stars

I had a terrible experience in William…

I had a terrible experience in William shenstone Wetherspoons in Halesowen West Midlands.
After ordering my food the app did not confirm my order, as usual, just took me back to the banking details page to add my details again.
I presumed my order had not gone through and went up the bar to order, l sat down with my drink and 2 minutes later another drink arrived.
I realised my order had gone through twice.
After a prolonged discussion with bar staff and the manager l asked for a refund and was told no l needed to go through the app for a refund.
I was upset as this was meeting a friend for a Christmas meal and catch up, definitely ruined my day.
The manager was rude and the bar staff agreed with me they would have refunded me.
The app was just as bad, they wanted information l didn't have such as my receipt number, which l didn't get as my order didn't go through !!! I wasn't told l needed any additional by the manager.
The person who commuted on the app said the manager should have refunded me in the pub, she then stopped communicating and l have heard nothing more.

I would say this is a great money maker for Wetherspoons as no one wanted to refund my money, terrible customer service, insist in the pub for a refund if you have a problem, feel totally ripped off.

Not bad if they do this on every customer who complains !! Nice addition income when a customer has received nothing.

Shocking be aware.

5 December 2025
Unprompted review

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