No issues. Had the product I wanted; L'Oréal Magnesium Defence roll on, for the best price I could find; £2.39. It should be £1.90 RRP in the big stores but no one ever has it in!? Anyway, PAK's... See more
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Company details
- Hair Product Store
- Barber Supply Store
- Beauty Supply Store
- Cosmetics Store
- Cosmetics Wholesaler
- Hair Extensions Supplier
Written by the company
Welcome to Pak's the UK largest retail supplier of Multicultural, Afro hair and beauty products where you will find good quality beauty products at affordable prices both in store and online,
Contact info
3 West Road, CM20 2BT, London, United Kingdom
- +442072632331
- peter@paksgroup.com
- www.pakcosmetics.com
Hasn’t replied to negative reviews
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Import duty.
My purchase cost approx 7 eu including freight cost of about,3 eu.
The duty was applied at approx 10 eu. You need to get paperwork set up for business in Republic of Ireland. I ended paying 17 eu for a 7 eu purchase. Ridiculous!!!!
DEFINITELY NOT JUMBO!
Overall everything was perfect. Honestly: the selction, quality, packaging, speedy shipment and delivery, were 100%! My only issue is, hence the 4 Stars, was that it was advertised as a "Jumbo" afro wig. It definitely is not though, it is in the grand scheme of afro hair, a medium at most. A lovely wig though, just NOT JUMBO... Loving the super stylish packaging!
100% authentic cosmetics 💅
Quick delivery and reasonably priced…
Quick delivery and reasonably priced items.
Super Service Providers
I have been using this company for many years now to purchase my hair products. Really pleased with the service I have received on every occasion.
Prices are low with a good range of products so a lot of choice. Delivery always super quick.
I will continue to use this company and spread the word about the super service they provide
Amazing service
Amazing service! Arrived on time.Items packed securely.
Quick and accurate delivery
Quick and accurate delivery. I recommend them.
Pak Cometic Centre Great
Pak Cometic Centre. Great Products Delivered Promptly. Good Experience. Thank You.
Excellent
Excellent. Easy to order, good website, good prices and quick delivery.
Good price
Good price. Easy to order . Fast delivery. Excellent service.
Unprofessional email responses
Here’s a clearer, more polished version of what you wrote—firm, factual, and suitable for raising a complaint or escalating the issue:
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Reworded Version
My order did not match the product packaging shown online. I received a completely different package and colour. I was advised to return the item and was told in writing that the return costs would also be refunded.
However, I was only refunded for the product itself. When I questioned this over multiple emails, the company backtracked and claimed they do not refund return costs. They then accused me of sending “threatening emails,” yet the person who made this accusation did not sign their message. When I asked them to specify which part of my emails they considered threatening, they ignored the question and stated that the matter was closed.
I will be taking this further.
great choice and good value
great choice and price point was very competitive. Quickly dispatched and received in pristine order.
Great experience
Great experience. Products well packaged and delivered on time. My to go to shop. Excellent.
My first time order was spot on
My first time order was spot on. All the items were carefully packaged. Dispatched quickly. Will use again. (Even had a product that the original retailer has stopped making, so that was super helpful).
Excellent service
Excellent service. Good prices, helpful communication and swift delivery
Fast shipping
Fast shipping. All the products i needed were in stock.
Fair prices & good delivery times.
Online order
I recently ordered a few products from Pak Cosmetics and overall had a good experience. After placing my order, I noticed the status showed as “on hold,” so I tried calling for clarification. Unfortunately, each time I called the line disconnected after about four minutes. I then decided to email instead, and the response was prompt and helpful.
They explained that some of the items I ordered were out of stock and gave me the option to choose alternatives of the same value. I found it a little difficult to find suitable replacements, so they kindly refunded the difference and continued processing the rest of my order.
The delivery took around six days, which felt a bit longer than I initially expected, but I understand that this is fairly standard. When the package arrived, the products were packed very well and everything was secure.
One small point I noticed was that the box used for packaging appeared to be one from their own bulk delivery, as it still had their supplier sticker and details on it. It might be worth removing this in the future to avoid any potential confusion for couriers.
Overall, the customer service was good, communication via email was quick, and the products arrived safely. Despite a couple of minor issues, I’m satisfied with the service and happy to have received my items.
They gave me a refund for the products…
They gave me a refund for the products i ordered without a valid explanation.
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