Pak Cosmetic Centre Reviews 1,703

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and the wide variety available, often at excellent prices that are significantly lower than competitors. Many people highlight the fast and reliable delivery service, noting that items often arrive quickly and well-packaged. The overall service is frequently described as excellent, with consumers appreciating the smooth and trouble-free transactions. However, some customers also noted issues with their orders, including receiving incomplete shipments or products that did not meet quality expectations. A few reviewers expressed dissatisfaction with the delivery speed, particularly when paying for expedited shipping that did not result in quicker arrival times.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting good quality, competitive pricing,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Price

People report positive experiences with price, consistently finding products at competitive and often lower... See more

Order

Users describe ambiguous interactions with order. Many customers praise the easy ordering process, good... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Based on these reviews

Rated 4 out of 5 stars

No issues. Had the product I wanted; L'Oréal Magnesium Defence roll on, for the best price I could find; £2.39. It should be £1.90 RRP in the big stores but no one ever has it in!? Anyway, PAK's... See more

Rated 4 out of 5 stars

The delivery was excellent. Product itself was as expected. Have used this company before and will buy from them in the future unless prices are reasonable.

Rated 5 out of 5 stars

Arrived on time 3 critiques Number 1- customer service is poor. I rang several times, was on hold for over 30 minutes at a time , emailed and messaged on chat and no one came back . Number 2-... See more

Rated 5 out of 5 stars

I love shopping here usually online as I no longer live in London. The shop has an extensive range of hair products and beauty products for all cultures to choose from, no one is left out. My regular... See more

Rated 5 out of 5 stars

I have been using this company for many years now to purchase my hair products. Really pleased with the service I have received on every occasion. Prices are low with a good range of products so a l... See more

Rated 5 out of 5 stars

It's been our first purchase from this company. We brought the products we know very well at the best prices available. A smooth, trouble free transaction with a reasonably fast delivery. We are very... See more

Rated 5 out of 5 stars

My first time order was spot on. All the items were carefully packaged. Dispatched quickly. Will use again. (Even had a product that the original retailer has stopped making, so that was super helpful... See more

Rated 1 out of 5 stars

I placed my order on the 27th of February; four days later, I received an email to say my order will be refunded due to being out of stock. It is extremely annoying when online retailers list item... See more

Rated 5 out of 5 stars

I ordered a couple of wigs from PAK'S Cosmetics for the first time. To be fair, they do state that the pictures don’t always reflect the exact colour, and the shade I chose didn’t have an imag... See more

Rated 5 out of 5 stars

I've shopped with Pax Cosmetics 4 times now and each time the goods have arrived safe and sound. Plus each time the items I have purchased have been cheaper with Pax than elsewhere and that includes A... See more

Rated 1 out of 5 stars

My boyfriend ordered me £35 worth of Mario Badescu lip balms for Christmas. Evri sent a picture of the parcel delivered to a random shed. Followed the process that Pak's recommended process for the mi... See more

Rated 5 out of 5 stars

I ordered some Keracare products from this company. It arrived in good time, with packaging intact. A friendly courier who waited until the package was in my hand, with first-class service. Well p... See more

Rated 5 out of 5 stars

As a now retired hairdresser for over 40 years, these Comby combs are of the highest quality, which I had used when running my salons. If you want combs that will last, then the little extra you... See more

Rated 5 out of 5 stars

Again, an excellent service from Pak. Fast delivery and they combined both orders to save on postage and packaging, after I made two separate purchases. I always get the best service from Pak and g... See more

Rated 5 out of 5 stars

I ordered 6 bottles of 10ml pure tea tree oil on December 19. Not only were they priced way below Holland & Barrett, but they arrived December 20. Exceptional!!

Rated 5 out of 5 stars

Website easy to navigate and my order arrived so quickly. The items were packed so securely there was no chance of any spillages. Will definitely be ordering from here again.

Rated 1 out of 5 stars

Awful company bought 2 bottles of cheap fountain and 1 arrived! the weight of the package printed on the front matched the 1 bottle but they won't refund me or send me the missing bottle and now have... See more

Rated 5 out of 5 stars

Great deals at the time of shopping, and free delivery that arrived quicker than expected —always nice. The products themselves were packaged and delivered to a great standard. Overall the customer se... See more

Rated 5 out of 5 stars

Easy website to find the items you want. Quick ordering with delivery arriving in the specified timescale. Item was really well packaged & arrived safely.

Rated 5 out of 5 stars

All I can say is WOW. Excellent company with exceptional prices and also fast delivery. I seriously cannot praise this company enough thank you so much 😊

Rated 5 out of 5 stars

When my online payment failed, a lovely lady from PAK called me to let me know. My make-up was then delivered the following day. Fantastic prices and brilliant service.

Rated 5 out of 5 stars

Excellent communication, delivered on time and very very good customer service. Will now be a regular customer especially that your prices are the best so far. Thank you and well done!

Rated 5 out of 5 stars

I'm happy with the service. Nothing special to celebrate or complain about. Would order from here again if I'm unable to find my item in store.

Rated 5 out of 5 stars

Made an order and it was not the colour i required. I was very happy with the customer service enquiry. Returned and will be refunded promptly. Thank you .

Rated 5 out of 5 stars

The Product that l order meet my expectation. l'am going to order some item in the near future when the product is ran out.

Rated 2 out of 5 stars

Ordering was easy, paying was easy to. However updates for dispatch and delivery are non existent, 7 days and nothing so far & at almost £6 for shipping you'd think they'd take the time to keep custo... See more

Rated 5 out of 5 stars

Outstanding value, better than Amazon and suchlike. The service was excellent. The delivery was in good time and the packaging was robust. Highly recommended

Rated 5 out of 5 stars

Good service, wide range of products at cheaper prices than many other online retailers. Fast delivery, with regular updates.

Rated 5 out of 5 stars

great choice and price point was very competitive. Quickly dispatched and received in pristine order.

Rated 5 out of 5 stars

Great choice of products at fantastic prices. Easy to order. Kept updated with delivery. Highly recommend.

Rated 5 out of 5 stars

Great prices at Paks costmetics. Wonderful items. I will certainly be recommended them to friends.

Rated 5 out of 5 stars

Great experience. Products well packaged and delivered on time. My to go to shop. Excellent.

Rated 5 out of 5 stars

Fantastic. I made a request and customer service came back to me very quickly and the warehouse ensured my request was executed. Great communication internally and externally. Happy with shipping tim... See more

Rated 5 out of 5 stars

It’s always a pleasure to deal with Pak’s. Items are reasonably priced and are delivered within a timely manner

Rated 5 out of 5 stars

Great prices , fast delivery , I have come back for more and I will carry on doing so .. much better prices and more unusual hair products - that I like to try ..very good 👍

Rated 5 out of 5 stars

Every order has arrived on time with good quality products . Very happy customer

Rated 3 out of 5 stars

Easy to access website, very good prices and wide variety. Package arrived before Christmas for which I am grateful, however one of the containers had a gap, so some of the contents had spilled in... See more

Rated 5 out of 5 stars

Delivery and package arrived in very good condition. Price of items are competitive. Duration of delivery is slow, but is free.

Rated 2 out of 5 stars

Delivery is always really slow, even when I paid extra for quicker delivery. Currently waiting for an order from them, which I ordered 8 days ago and still not received, good items and prices but del... See more

Rated 5 out of 5 stars

The price of the item was unbelievably low and delivery was on time. Best purchase for start of the year.

Rated 4 out of 5 stars

Order efficiently executed. Took a little longer than expected to arrive, but probably down to Royal Mail

Rated 1 out of 5 stars

This company are totally untrustworthy. As another customer said they fill hair products with watered down or different ingredients. I was shocked to see white bits in my hair from their product. This... See more

Rated 1 out of 5 stars

Ordered shampoo I have been using for 20 years plus. I received shampoo that has been watered down with a cheap version of shampoo. I could tell straight away from the consistency and colour. I won't... See more

Rated 1 out of 5 stars

I bought an oil that was not clearly advertised and mixed with carrier oils, and so I asked for a refund under consumer rights law. Customer service proceeded to tell me that it’s not possible to sell... See more

Rated 1 out of 5 stars

Sent me a damaged bottle and when I emailed them about it they said it still looked pretty full and they would give me 10% off my next order. Unbelievable! I explained it was part of a present, witho... See more

Rated 5 out of 5 stars

Easy to order, variety of colours and brands. Delivered within a week not tracked.

Rated 1 out of 5 stars

AVOID AT ALL COSTS! Ordered 5 items online but only 2 were delivered. The company then sent an invoice marked as “all sent,” which is completely false. They are almost impossible to contact,... See more


Company details

  1. Hair Product Store
  2. Barber Supply Store
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Cosmetics Wholesaler
  6. Hair Extensions Supplier

Written by the company

Welcome to Pak's the UK largest retail supplier of Multicultural, Afro hair and beauty products where you will find good quality beauty products at affordable prices both in store and online,


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Import duty.

My purchase cost approx 7 eu including freight cost of about,3 eu.
The duty was applied at approx 10 eu. You need to get paperwork set up for business in Republic of Ireland. I ended paying 17 eu for a 7 eu purchase. Ridiculous!!!!

24 March 2026
Unprompted review
Rated 4 out of 5 stars

DEFINITELY NOT JUMBO!

Overall everything was perfect. Honestly: the selction, quality, packaging, speedy shipment and delivery, were 100%! My only issue is, hence the 4 Stars, was that it was advertised as a "Jumbo" afro wig. It definitely is not though, it is in the grand scheme of afro hair, a medium at most. A lovely wig though, just NOT JUMBO... Loving the super stylish packaging!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Super Service Providers

I have been using this company for many years now to purchase my hair products. Really pleased with the service I have received on every occasion.
Prices are low with a good range of products so a lot of choice. Delivery always super quick.
I will continue to use this company and spread the word about the super service they provide

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional email responses

Here’s a clearer, more polished version of what you wrote—firm, factual, and suitable for raising a complaint or escalating the issue:

---

Reworded Version

My order did not match the product packaging shown online. I received a completely different package and colour. I was advised to return the item and was told in writing that the return costs would also be refunded.

However, I was only refunded for the product itself. When I questioned this over multiple emails, the company backtracked and claimed they do not refund return costs. They then accused me of sending “threatening emails,” yet the person who made this accusation did not sign their message. When I asked them to specify which part of my emails they considered threatening, they ignored the question and stated that the matter was closed.

I will be taking this further.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

My first time order was spot on

My first time order was spot on. All the items were carefully packaged. Dispatched quickly. Will use again. (Even had a product that the original retailer has stopped making, so that was super helpful).

2 March 2026
Unprompted review
Rated 4 out of 5 stars

Online order

I recently ordered a few products from Pak Cosmetics and overall had a good experience. After placing my order, I noticed the status showed as “on hold,” so I tried calling for clarification. Unfortunately, each time I called the line disconnected after about four minutes. I then decided to email instead, and the response was prompt and helpful.

They explained that some of the items I ordered were out of stock and gave me the option to choose alternatives of the same value. I found it a little difficult to find suitable replacements, so they kindly refunded the difference and continued processing the rest of my order.

The delivery took around six days, which felt a bit longer than I initially expected, but I understand that this is fairly standard. When the package arrived, the products were packed very well and everything was secure.

One small point I noticed was that the box used for packaging appeared to be one from their own bulk delivery, as it still had their supplier sticker and details on it. It might be worth removing this in the future to avoid any potential confusion for couriers.

Overall, the customer service was good, communication via email was quick, and the products arrived safely. Despite a couple of minor issues, I’m satisfied with the service and happy to have received my items.

6 March 2026
Unprompted review

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