Ireland
Review of Pak Cosmetic Centre
Sent me a damaged bottle and when I emailed them about it they said it still looked pretty full and they would give me 10% off my next order. Unbelievable! I explained it was part of a present, without question the worst customer service I have ever experienced!
Review of Rentola.ie - Making property search smarter
Outrageous! They lure you to sign up with a €1 transaction and then take €39 out of your account in a subscription. The choice of houses is far inferior also to any other I’ve looked out. Stay clear of this site!
Reply from Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and property listings very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Review of Very.ie
DELIVERY CHARGE IS UNREASONABLE, NO OTHER ONLINE SHOP CHARGES REGARDLESS OF THE AMOUNT ORDERED. ALSO, RETURNS TAKE FOREVER TO UPDATE ON YOUR ACCOUNT
Review of Viator.com
Did a day trip today to Venice with this Company. Could not have been better! Our Guide, Salvatore was first class, full of interesting information, clear on times and places to meet, making sure everyone was present and accounted for at all times. Highly recommend. Would use them again in a heartbeat. 👏
Review of Lir Pharmacy
Review of Hotels.com
Worse than 1*. After finally getting through the Bot that answers the call, the person I spoke to had no idea what they were doing. When I asked for a more direct line to call he gave me the US freefone number. When I said this wouldn't work from Ireland, he said it was the only number and I should try it!! Spent 40 mins on the phone - will never use Hotels.com again, terrible customer service
Review of Meaghers Pharmacy
Review of ZIPTRANSFERS
When we arrived in Spain, our driver was 20 mins late picking us up. We had to make 3 calls to the office to find out what was going on. I have always used Zip Transfers so I will give them the benefit of the doubt on this occasion as the return trip was perfect
Review of Very.ie
I used to love Littlewoods but recently they hae introduced a delivry charge, regardless of size of order and also their sales are rubish! They will send you a code for a sale and say it's off full price items. Then you go into the website and the items you are looking at have been reduced by €1 or €2 so they do not qualify for the sale. I only shop there now if I am desperate, so many other great sites with free delivery and REAL sales.
Reply from Very.ie
HI Maud,
I do apologise this has happened we will take this on board and look to improve on this service in future,
Thanks
Chris
Review of Fastway Ireland
I have had so many issues with Fastway in the past but Cora McLoughlin is fantastic. Gets back to you within a few hours. Hopefully, this is the start in an improvement in service overall from Fastway.
Reply from Fastway Ireland
Hi
Thank you for leaving your feedback on the service
Delighted to hear of your positive experience.
Regards
Amyjane
Fastway Couriers
Review of Fastway Ireland
Fastway have to be the worst couriers to contact!! Their delivery is ok but if you are trying to track a parcel that should have been delivered or there is some other issue they are terrible. If you email them it will take 7-10 days for them to revert and then if you have another question, another 7-10 days. No phone number anywhere to call. I avoid using them if at all possible.
Reply from Fastway Ireland
Hi
Thank you for leaving you feedback
Apologies for issues with your parcel – could you please email your shipment details to tpsupport@fastway.ie and I will be able to investigate
Regards
Amyjane
Fastway Couriers
Review of McElhinneys Department Store
Reply from McElhinneys Department Store
Hi Maud,
I hope you are well,
Thank you for the kind review.
Kind Regards,
Clara
Review of TeamViewer
Review of McElhinneys Department Store
Quick and efficient service. Only issue I have is when buying shoes, there are no images of the shoes being worn by someone, which helps hugely when choosing. I saw my shoes on Sandra’s 5 @ 5 where she was wearing them. Probably would not have purchased otherwise.
Reply from McElhinneys Department Store
Hi Maud, I hope you are well and we do appreciate your feedback. I do hope your shoes were suitable and thank you for your kind review. Kind regards Emma
Review of Very.ie
Standard service. New delivery charge is unreasonable and packaging and returns slip should be self adhesive like almost all other Online stores.
Reply from Very.ie
Hello there,
I do apologise you are unhappy with the delivery fee this was a business decision but all feedback is appreciated.
Thanks,
Daryl
Review of ExerciseEquipIre
Terrible customer service, left a number of messages and eventually got an email weeks later. Would not purchase from them again.
Maud is my online name. Trust me, I do not pick random companies out to review for no reason.
I shouldn't have to go on Trust Pilot to get any customer service - i;m afraid too little too late.
Reply from ExerciseEquipIre
14th Jan
Hi Maud, do you have an order number as I can't find any order made with us under the name "Maud"
Fiona
14th Jan
Hi again, can you please provide us with an order number so I can investigate the issue and respond to you correctly.
Fiona
Review of ASOS
Delivery did not arrive. DHL said they had not received it and yet ASOS insisted I wait an extra week and still no delivery. Wait time on online helpchat was 40 minutes before I gave up. The last 2 orders prior I had to return some items and then had to fight weeks later to get my refund. Outrageous customer service policies and no appreciation for business. Disregard customers as if we are irrelevant. Will NEVER use again.
Review of JD Sports, Ireland
JD Sports has a great range of goods. Value is pretty much the same as elsewhere and delivery can be very slow.
Reply from JD Sports, Ireland
Hi Maud
Thank you for taking the time to leave a great review.
I'm really pleased to hear that you have had a positive experience shopping with us in regards to your order and the range of items available to you.
I hope to see you continue to shop with us in the near future.
Thank you,
Gareth
JD Sports Online Review Team
Review of Life Style Sports
Excellent next day service and free no fuss returns with An Post. Could not be better service.
Reply from Life Style Sports
Hi,
Thank you so much for getting in touch with us and for taking the time to leave us a five star review.
I’m delighted to hear that you are pleased with the service and fast delivery of your order and we look forward to dealing with you on your next order.
If you need to get in touch don’t hesitate to do so by emailing help@lifestylesports.com
Have a great day!
Aideen
Review of Argento
Good delivery and reasonable pricing, however a shame returns aren't free from ROI when they are only based in NI.
Reply from Argento
Hi and thanks for the feedback, we're sorry that currently we only offer free UK returns and will pass this on. We're happy that you were happy with everything else.
ARGENTO
