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Kiyo Beauty Reviews 4,296

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the wide selection of items, including those difficult to find elsewhere, and their genuine quality. Many consumers appreciate the fast and reliable delivery service, noting that orders arrive promptly and are always well-packaged to prevent damage. The ordering process is frequently described as easy and efficient, contributing to a positive overall service experience. However, some customers also noted occasional issues with order accuracy, such as receiving the wrong items or discrepancies between product images and actual size. A few people mentioned that while the delivery was generally quick, it wasn't always as fast as they might have hoped, and some experienced lost orders in transit.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are pleased with the wide selection of products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with the ease of... See more

Service

Clients share positive opinions on service, consistently praising its efficiency, speed, and reliability.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality... See more

Based on these reviews

Rated 5 out of 5 stars

This has to be one of the best shopping experiences. I ordered something I could not get anywhere and this company delivered exactly what I wanted. Delivery was prompt, packaging was amazing, price e... See more

Rated 5 out of 5 stars

I was desperate to get my hands on the Kitsch hair perfume from the Kitsch website because they bombarded me with ads yet were consistently sold out. Then, after googling, I discovered Kiyo, who came... See more

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Rated 5 out of 5 stars

Another wonderful experience! Delivered quickly and safely! I look at this website at least once a week as they often have new products which I love trying. I've placed several orders now and I've nev... See more

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Rated 5 out of 5 stars

I had wanted the bounce curl brush for a fair while but didnt like the idea of importing it from another continent. When I saw Kiyo Beauty sold the officials I did my research as I felt skeptical. De... See more

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Rated 5 out of 5 stars

Very professional, however if you order via website and collect in store, the people at the count they are not aware of that order, so maybe send them a reminder someone is due to collect a product an... See more

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Rated 5 out of 5 stars

This was my first purchase with Kiyo Beauty. I could not have been happier with my shopping experience. The products I ordered are all fantastic & delivered well packaged & quickly. Can not fault... See more

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Rated 5 out of 5 stars

As always a good experience with Kiyo Beauty where I order my staple products. I was given to try a new product at a much smaller size which is great and I am considering now purchasing a larger size... See more

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Rated 5 out of 5 stars

Kiyo Beauty is one of the best companies that stock an array of hair products for a majority of nationalities. There products are genuine and of great quality. I like that they take time to pack eac... See more

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Rated 3 out of 5 stars

It's an ok site for products however I don't always find the products live up to the expectations stated. A lot of products are more for people with hair types of 3b and tighter coils and curls. M... See more

Rated 5 out of 5 stars

I had a great experience with my delivery! It arrived super quickly, and I got just what I wanted. I really appreciate that they have so many different providers to choose from—it's like being spoiled... See more

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Rated 5 out of 5 stars

Excellent service I had a few issues with my delivery address. Emma in Customer services was amazing she sorted it all out and my products where delivered quickly with no delays. Emma went... See more

Rated 5 out of 5 stars

I love Kiyo beauty, they never disappoint. Have a variety of different products. Trust worthy and always reliable. The only place I purchase my hair products. The reward system is great, there is alwa... See more

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Rated 5 out of 5 stars

One of my favourite companies! I'm like a kid in a candy shop when I visit their website. So many different and sometimes difficult to get hold of products. They are quick to update their site with n... See more

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Rated 5 out of 5 stars

There was an error with my delivered order, but when I contacted customer services, the response was very swift, and they quickly offered a quick resolution, which gave me a excellent first impress... See more

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Rated 4 out of 5 stars

Ordered before 9am on Saturday items received on Wednesday maybe I am much too used to Amazon prime next day delivery hence the 4 stars I just wish delivery could be a bit more quicker, apart from tha... See more

Rated 5 out of 5 stars

I’m so happy with my experience with Kiyo Beauty! My product arrived quickly and I was kept updated throughout the entire order process, which I really appreciated. Everything came exactly as expected... See more

Rated 5 out of 5 stars

They delivered on time with a very well sealed and protected package. All the products were also sealed by hand to add extra protection to where the products open. Great prices and deals so I'll def... See more

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Rated 5 out of 5 stars

Product arrive fast and notified about every step . They contacted about an issue with my address and the customer service team was pheasant! I am very impressed and would recommend this company to an... See more

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Rated 5 out of 5 stars

I’ve used them many times now because they have a great selection of products, I’ve discovered so many quality brands. Good prices and fast reliable delivery.

Rated 5 out of 5 stars

Easy website to use with a large variety of items to choose from. Fast, efficient service. My item was delivered on time and was well packaged to prevent damage. I would definitely order from Kiyo Bea... See more

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Rated 5 out of 5 stars

Kiyo, has gone above and beyond to help me get my order, after royal mail messed it up. Great customer service, with communication. Thank you

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Rated 5 out of 5 stars

Have been ordering here for years. The loyalty points and black friday sales are just awesome. Also a black owned business so happy to support. Come here for genuine trusted coily hair friendly pro... See more

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Rated 5 out of 5 stars

Lovely customer service and fast shipping. There was a brief mixup after I placed the order where the specific items I ordered weren't shown in the confirmation email- I'm guessing the code just s... See more

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Rated 5 out of 5 stars

Have only ordered twice but on both occasions delivery has been prompt and products have been securely wrapped.

Rated 1 out of 5 stars

It went really well but the curl lalà was smaller than what I saw on the website

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Rated 5 out of 5 stars

Great selection of products at a reasonable price. I was able to find the products I was looking for and I will definitely order again soon. Speedy delivery and good customer service received.

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Rated 5 out of 5 stars

Speedy delivery. Good pricing compared to other online sites I’d seen. Recommended by my hairdresser. Pleased with results -would recommend product .

Rated 5 out of 5 stars

Brilliant site & so much cheaper than others, easy to order and kept upto date with delivery, was delivered within a week, can not wait to order more stuff.

Company replied

Rated 5 out of 5 stars

Bought from Kiyo before. Saw that they had Curl Bites products and in particular the new refresh spray and definition brush on sale. Bought some other Curl Bite products I had my eye on too!

Rated 5 out of 5 stars

Respond to deliveries and orders promptly. At kiyo beauty, you enjoy points in place of payment, can exchange your points for orders.

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Rated 5 out of 5 stars

I ordered a bounce curl bonnet which was received quickly and well packed. I will use again in the future , good communication with delivery updates.

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Rated 5 out of 5 stars

First time buyer. Really happy with everything. Shampoos we're sellotape to stop leakage. Id definitely use Kiyo again. 👍

Rated 5 out of 5 stars

Cannot fault the company, item arrived in time and was kept informed every step of the way, will certainly buy from this company again.

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Rated 5 out of 5 stars

Very impressed with the delivery time and how well the items were packaged. A great choice of products and good prices. Will definitely order from them again.

Rated 5 out of 5 stars

I found a great choice of hair care products for reasonable prices and reliable fast delivery. Very well packed to prevent spillage.

Rated 5 out of 5 stars

Hi there, So my daughter in law had a list of hair products that she wanted for her birthday. I went onto your website and found all 3 items so ordered them. Checked prices with Amazon and yo... See more

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Rated 5 out of 5 stars

Since my previous order, the system was improved. When I went to collect my order I was surprised. The order was ready and waiting for collection. Well done 👏

Company replied

Rated 1 out of 5 stars

No happy at all sent me wrong order! Plus what I got sent was cheaper I tried to get in touch with you rectify but still haven’t heard anything back yet it has been a month not happy at all

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Rated 5 out of 5 stars

First time trying this company and shea moisturiser set. Extremely pleased with the service and product. I will definitely be back for more.

Rated 5 out of 5 stars

I wanted an amendment to my order and it was done swiftly with no problems. Difference credited within no time. Thank you Kiyo for a smooth transaction ☺️

Company replied

Rated 4 out of 5 stars

I rarely order online but my daughter wanted a special hairbrush for her curly hair. She'd found one she wanted on this website. Well designed page, easy to navigate. Communication was good and upda... See more

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Rated 5 out of 5 stars

Really quick postage, was ready in two days for collection and in store was lovely, they even gave me a few free samples

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Rated 5 out of 5 stars

My order arrived quickly and well-packed. I've purchased a few times from this company, so can recommend.

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Rated 5 out of 5 stars

Always a great selection and good customer service once you get past the AI bot. Fast delivery too.

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Rated 5 out of 5 stars

Easy to order, fast delivery, helpful customer service, they answered my questions very fast and found the solution which satisfied me. I am 100% satisfied with service I received.

Rated 5 out of 5 stars

Easy to Order online and delivered on time as advised. I would recommend this website great products & price's. NN

Company replied

Rated 5 out of 5 stars

Been using Kiyo for a while now and delivery and service excellent every order. Keep up the good work.

Rated 1 out of 5 stars

The worst experience ever, customer service doesn't exist. I never received my order, seems to be lost in transit somewhere. I contacted customer service twice but I only got reply from AI!! Joke!

Company replied

Rated 5 out of 5 stars

100% satisfied. They sold a product I couldn’t seem to get anywhere else and it came really quickly and nicely packaged. Will definitely use again 👌

Rated 5 out of 5 stars

No problems ordering from Kiyo Beauty. My order came quickly and well packaged. Will use company again.

Company replied

Rated 5 out of 5 stars

The products are great. Delivery was on time. Would definitely recommend this company to my friends and family.

Company replied

Rated 5 out of 5 stars

Great price and fast delivery. Very happy with service, would purchase from this retailer again

Company replied


Company details

  1. Hair Product Store
  2. Beauty Product Supplier
  3. Beauty Supply Store

About Kiyo Beauty

Written by the company

Kiyo Beauty Logo

At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.

When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.

Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.


Contact info

Free UK Delivery over £40

Tracked delivery within 2-3 days + faster options available

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Ordered Nioxin 5 shampoo and…

Ordered Nioxin 5 shampoo and conditioner, which I have used for a number of years, but never ordered from Kiyo before. Easy to use website, punctual communication from them, and detailed despatch/delivery information received. Product received well packaged. Thank you.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

The worst experience ever

The worst experience ever, customer service doesn't exist. I never received my order, seems to be lost in transit somewhere. I contacted customer service twice but I only got reply from AI!! Joke!

24 February 2026
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Elzbieta,
We’re really sorry to hear about your experience – that’s definitely not the experience we want anyone to have with us.

We’ve received your ticket and our support team are currently looking into it. A member of our team will reach out to you shortly with a resolution regarding your order.

Thank you for your patience while we sort this out.

Kind regards,
Aisha

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