Chancellors - Surbiton Reviews 178

TrustScore 4.5 out of 5

4.7

1-5 St Mark's Hill, KT6 4LH Surbiton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

David and Nicholas personally commuted into seeing we get the flat we wanted on a timely and efficient manner! Thanks a lot guys !

Company replied

Rated 5 out of 5 stars

It was a pleasure dealing with David Airs who gave me regular updates on the progress of the sale of my property. In the interim, no request was any trouble and he was always happy to help. Than... See more

Company replied

Rated 5 out of 5 stars

Estate agent very responsive and helpful to organise a viewing, provide detailed property information and to negotiate the price on our behalf - all at very short notice. Everything you expect and mor... See more

Company replied

Rated 5 out of 5 stars

The agent I was assigned to David Airs was brilliant! He was approachable, friendly and competent. . It was my first time selling a property and he took all the anxiety/nerves I had away.... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 1-5 St Mark's Hill, KT6 4LH, Surbiton, United Kingdom

  • 020 8390 7033

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David and Nicholas personally commuted…

David and Nicholas personally commuted into seeing we get the flat we wanted on a timely and efficient manner! Thanks a lot guys !

4 December 2025
Unprompted review
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

We're happy to hear that we helped you secure the flat you wanted so efficiently. Thanks a lot for your positive feedback; we appreciate it greatly!

Rated 5 out of 5 stars

It was a pleasure dealing with David…

It was a pleasure dealing with David Airs who gave me regular updates on the progress of the sale of my property.
In the interim, no request was any trouble and he was always happy to help.
Thank you for your professionalism and reliability.

14 November 2025
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

David Airs was very helpful and I am…

David Airs was very helpful and I am glad we managed to get the property sold. Thank you very much

7 November 2025
Unprompted review
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

The agent I was assigned to David Airs was brilliant!

The agent I was assigned to David Airs was brilliant!

He was approachable, friendly and competent. .

It was my first time selling a property and he took all the anxiety/nerves I had away.

I have no hesitations in recommending him to anyone.

30 October 2025
Unprompted review
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

A Complete Disaster – Avoid Chancellors Estate Agents at All Costs

I strongly advise against using Chancellors Estate Agents due to their appalling mismanagement of a property sale. Their negligence allowed a critical issue, which should have been resolved months ago, to surface only at the near exchange stage—causing severe financial implications for everyone involved.

Despite daily chasing for updates, their only response has consistently been, “We are still chasing it,” without any tangible progress being made. This level of incompetence is unacceptable, and their careless attitude toward the personal and financial impact on others has been deeply disappointing.

Save yourself the stress and choose a more reliable and responsible estate agent.

1 February 2025
Unprompted review
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you for reaching out to us Liz, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.

Rated 5 out of 5 stars

Outstanding Service from Marcos Arellano

Marcos Arellano at Chancellors in Surbiton was absolutely fantastic—friendly, approachable, and highly professional. He made the entire process easy and completely stress-free, always offering clear guidance and support. His warm and personable approach truly set him apart. I highly recommend him!

3 April 2025
Unprompted review
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

We are thrilled to hear about your positive experience with Marcos. It's wonderful to know that he provided such exceptional service, making your process easy and stress-free. We appreciate you taking the time to share your feedback, and we will be sure to pass your kind words along to Marcos.

Rated 5 out of 5 stars

Gary has been very helpful in securing…

Gary has been very helpful in securing a good number of viewings and getting us into a position with an accepted offer in a relatively short period of time.

9 December 2024
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you Norma for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Gary was quite attentive about this…

Gary was quite attentive about this sale. Thank you

9 November 2024
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you B for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Gary is super helpful and very swift in…

Gary is super helpful and very swift in respond with my enquiry.

Will definitely using him again in the future when buying a flat in London

9 November 2024
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you Mr for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Perfect services

Perfect services, everything went very well, the gentleman Nasim been very patient,communicative and helpful, very serious and punctual, I am really satisfied with his services and of course I do highly recommend chancellors!

11 July 2024
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you for leaving this fantastic review.

Rated 5 out of 5 stars

Incredible service

Our renting period in this property handled by Chancellors has been hasselfree and approachable. Megan and Nasim have been incredibly professional during our moving in and moving out. Highly recommend.

6 June 2024
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Asim from Chancellors to rent a studio in Surbiton, and I couldn't be happier with the experience. Asim was professional, attentive, and deeply knowledgeable about the local market. He quickly understood my needs. Asim's dedication and excellent customer service made finding my new home a stress-free experience. I recommend Asim and Chancellors!

6 June 2024
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Nasim was amazing when taking me around…

Nasim was amazing when taking me around a property I was viewing and is a very kind and professional person. He was also very quick at replying to emails and dealing with my queries. Thank you Nasim for providing me with 5 star service.

6 June 2024
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

We are delighted to hear that you had such a positive experience with our team. It's wonderful to know that Nasim provided you with such a great service. We appreciate your kind words and will be sure to pass your feedback along to him.

Rated 5 out of 5 stars

I am so pleased of the professional…

I am so pleased of the professional work of Nasim from Chancellor's office in Surbiton.He was so kind and helpful to find new home for us. Easy communication and he was always happy to help us.
Denitsa Petrova

25 April 2024
Rated 5 out of 5 stars

Great team!

We have worked with the Surbiton team for many years and have been impressed with their approach.

30 November 2023
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Prompt didn’t have to wait around for…

Prompt didn’t have to wait around for Gary, he new a lot about the local area the house and have fantastic ideas too about the property. All in all great service.

16 August 2023
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you Jubair, for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

My partner and I had an excellent…

My partner and I had an excellent experience viewing with Gary.

15 August 2023
Chancellors - Surbiton logo

Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look