Chancellors Reviews 43,703

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their proactive and supportive approach. Many people appreciate the clear communication and quick response times, making interactions pleasant and productive. The service provided is frequently described as excellent, with consumers noting the ease and smoothness of their overall experience, especially regarding property management and sales processes. However, some customers also noted issues with communication, describing responses as vague or contradictory, leading to confusion. A few other people also felt that the company was not customer-focused, with some experiencing dismissive and inflexible behavior when raising concerns. There were also mentions of difficulties in reaching staff due to engaged phone lines and a lack of clear internal communication, which occasionally resulted in delays and unresolved issues.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, describing them as professional, helpful, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the helpfulness,... See more

Customer service

People report positive experiences with customer service. Customers frequently praise the team for being... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the staff for being... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate having a key point of contact and... See more

Based on these reviews

Rated 5 out of 5 stars

My main contact at Chancellor’s is Chelsey Mitchell. She is always ultra efficient! Any queries and/ or issues are dealt with promptly & without undue hassle. Her approach is confident , friendly & b... See more

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Rated 5 out of 5 stars

Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was ve... See more

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Rated 5 out of 5 stars

I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point... See more

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Rated 5 out of 5 stars

We’ve had an excellent experience with Hannah at Chancellors yet again. She made sure we were always informed, explained everything clearly, and went above and beyond to keep things moving. It’s rare... See more

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Rated 5 out of 5 stars

DANIELLE FROM CHANCELLORS WAS DELIGHTFULLY PLEASANT, KNOWLEDGEABLE AND A WARM PROFESSIONALLY. SHE GUIDED MY WIFE AND I VERY COMFORTABLEY TO THROUGH THE TENANCY AGREEMENT AND EXPLAINED EVERYTHIN... See more

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Rated 5 out of 5 stars

I was really well looked after by Shannon Corrigan & Chris Appelboom! Even if there are only 2 persons in the team, you can feel the professionalism and communication working between them. They are... See more

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Rated 5 out of 5 stars

Odeta was very helpful bright and cheerful, went out of the way to help Me find my ideal place and was very knowledgable able have clear advice and about the latest legislation changes as well when l... See more

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Rated 5 out of 5 stars

Impressed with this branch of Chancellors. Manager Saam - always reachable, he was charming, patient, extremely helpful. Saam answered and returned calls quickly! Kept us up to date with viewings... See more

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Rated 5 out of 5 stars

Very quick response to questions. Friendly and competent answers to questions. I've been working together with Chancellors in Bracknell for over 20 years and had no difficulties. Many thanks to Hol... See more

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Rated 5 out of 5 stars

Staff very helpful in keeping me informed through what turned out to be a rather drawn-out buying process - though this was not Chancellors’ fault. In particular, Nick Richmond’s intercessions with... See more

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Rated 5 out of 5 stars

Miss Noorulhuda Shah handled our contracts and move in details as part of the progression team. Due to the nature of our work, my partner often called Miss Shah late in the working day and yet sh... See more

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Rated 5 out of 5 stars

I have been renting my property with Chancellors for the past 3 years. Chancellors have managed my property for me during this time. It has all gone very well and I have the same tenants staying fo... See more

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Rated 5 out of 5 stars

I have let my property through Chancellors Estate Agent for eight years. In this time, they have managed every aspect of property management and I could not recommend them more. Shana Tolsma has been... See more

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Rated 5 out of 5 stars

Jason Byrne from Oxfordshire property management was very helpful when our outside bin was damaged. He got a new one on order and confirmed for us straight away and made sure we didn't have to chase.... See more

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Rated 5 out of 5 stars

Shana from Chancellors is our property manager and she has been working on our case doing her best to get issues with our flat sorted. We feel like she is on our side and all of the staff there hav... See more

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Rated 5 out of 5 stars

Outstanding communication, proactive, plenty of notice and thoroughly professional staff at every stage of the process. I live abroad and bought my property through Sunningdale Chancellors 12 years ag... See more

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Rated 5 out of 5 stars

I’ve been with Chancellors for over two years and have had a consistently positive experience. Recently, some work needed to be carried out at the property, and Molly Adams did an excellent job coordi... See more

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Rated 5 out of 5 stars

Simon was incredibly helpful at the start of the process and got our house on the market very quickly. He was professional, efficient, and made everything feel straightforward from day one, which... See more

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Rated 1 out of 5 stars

I strongly advise others to be careful before dealing with Chancellor, especially the Finchley branch. I was pressured by an agent named Sean Smith to make a payment before even viewing the property... See more

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Rated 5 out of 5 stars

Chancellors in Aylesbury has consistently provided us with excellent service over the past 4–5 years. The team has always been helpful, professional, and supportive whenever we needed assistance.... See more

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Rated 5 out of 5 stars

Shana is very approachable and is always very pleasant with a sense of humour. She is competent, very efficient, helpful and reliable. Shana always does what she says she will do and in a timely ma... See more

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Rated 5 out of 5 stars

We are very pleased with how easy our tenancy renewal has been thanks to Georgie Jenner. She has kept us informed of progress at all times and answered our questions promptly and accurately. Well done... See more

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Rated 5 out of 5 stars

Shelby was fantastic she did everything she could to keep all parties involved up to date and worked so hard to get it all to go as smoothly as possible. It was an absolute brilliant service she worke... See more

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Rated 5 out of 5 stars

My experience over the past few weeks has been fantastic,by checking on hows fast work is getting done in our place and more! fast response and amazing service all thanks too Rosie Norman! you've... See more

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Rated 5 out of 5 stars

We had a very positive experience with this agency. The team was professional, helpful, and very responsive throughout the whole process. Everything was handled smoothly and clearly, which made rentin... See more

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Rated 5 out of 5 stars

Pleasing work this week, by Molly Adams, Property Manager from the Chancellors Property Management Team in Camberley. She both phoned and emailed me to alert me of the timing of a forthcoming ren... See more

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Rated 1 out of 5 stars

Whenever you write a negative review their marketing calls you sorts the problem you have been waiting months for them to sort. Then repeat. Around December 2024 their contractor d... See more

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Rated 5 out of 5 stars

All services in life are a mixed bag but dealing with Libby Scott in the Lettings department has been a 5 star experience. Feeling anxious and frustrated at times trying to collect monthly rent, Libby... See more

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Rated 5 out of 5 stars

We recently granted a further tenancy and the admin was handled very well,by Georgie Jenner. She kept us fully informed at every stage making the process run smoothly.

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Rated 5 out of 5 stars

Honestly couldn't be more pleased with the service we have had from Chancellors - in particular Amarjit. We started our journey with a different estate agent which was a bit of a non starter. Amarjit... See more

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Rated 5 out of 5 stars

Aysha, was really helpful when viewing the two properties at the weekend and understood my requirements, but also gave an honest appraisal from her side too. She has been seamless in the journey a... See more

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Rated 4 out of 5 stars

Chancellors have been very helpful and accommodating throughout our house‑hunting process. As first‑time buyers, we really appreciated how easy it was to arrange viewings and how responsive the te... See more

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Rated 1 out of 5 stars

I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management. My experience has been marked by poor communication, rigid and questiona... See more

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Rated 5 out of 5 stars

The Chancellors team in Botley branch are excellent, Daisy in the Property Management team in particular. Easy, quick and clear to deal with - this has changed my opinion of the brand entirely havin... See more

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Rated 5 out of 5 stars

We had a great experience with Katie helping us rent our new home. We appreciated how helpful she was with explaining the process, answering our (frequent) questions and ensuring the property we are r... See more

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Rated 5 out of 5 stars

I had very good contact with the agency throughout the tenancy. Although the processes can be quite long, my overall experience was very positive. Any repairs that were needed were handled in a time... See more

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Rated 5 out of 5 stars

I got the necessary support useful for me to make informed decision during my search for a property. Sherko was fantastic in his approaches and responses to my requests at all times. I will not hesi... See more

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Rated 5 out of 5 stars

We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction w... See more

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Rated 5 out of 5 stars

Libby has been a real asset to the team during our time using Chancellors to manage our property. She always responds to queries quickly, and is both friendly and professional, and has taken a l... See more

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Rated 1 out of 5 stars

I would never recommend Chancellors to anyone and I certainly wouldn’t rent through them again. They have been utterly useless and have actually caused more issues than they have resolved.

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Rated 5 out of 5 stars

Emma was very helpful with dealing with the process of updating a contract following changes requested by our tenant. Everything was handled efficiently and without fuss! Very happy.

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Rated 5 out of 5 stars

Chancellors facilitated the transition of a new tenant in my flat seamlessly with thanks to the expertise of Sam Richards and Ben Newman. They kept me apprised during the process and I enjoyed working... See more

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Rated 1 out of 5 stars

I cannot recommend this branch, and caution anyone considering their services to proceed carefully. I had an extremely disappointing experience with Chancellors Estate Agents rega. I was pressure... See more

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Rated 5 out of 5 stars

Charlotte showed us round a property recently and she was brilliant! Very friendly and accommodating to our children also highly informative about the property and area. She also continues to be very... See more

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Rated 4 out of 5 stars

Chelsey from Chancellors has been really helpful with our landlord and house. She has really gone above and beyond to get our issues sorted. I would recommend

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Rated 5 out of 5 stars

Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service �... See more

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Rated 5 out of 5 stars

Chancellors in Chesham handled our recent house sale. All the staff were friendly and responsive, which made the process easier. Callum, in particular, was very supportive and helpful. I can recommend... See more

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Rated 5 out of 5 stars

I and my family have had a few viewings with Callum Worby who has been helping us find the perfect home for us. We are so impressed with callum’s customer service, support and help and advise in pu... See more

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Rated 5 out of 5 stars

Amarjit was amazing from start to finish with the process of helping us buy our first home. Couldn't of chose anyone better for the job and did it with such professionalism

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Rated 5 out of 5 stars

Another great experience of using Chancellors, Chesham. I cannot fault them. This time the sale of my property was overseen by Callum, who was a pleasure to deal with throughout the whole transaction.... See more

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Rated 5 out of 5 stars

Shana from the Thameside Property Management team covering Chesham is an excellent Property Manager. She's always friendly and helpful and has worked really hard to sort out complex situations.

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Rated 5 out of 5 stars

Brooke was very kind and professional. She was very prompt with any request and happy to help. We would like say thank you for your support and kindness. Brooke you are valuable asset at a Chancellor'... See more

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Rated 5 out of 5 stars

The renewal experience was simple and well organised. Easy to sign off new documentation. Amy in the Richmond office has been our point of contact and managed the process very smoothly.

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

44K reviews

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Rated 1 out of 5 stars

If you're considering purchasing through Chancellor's: run. Run for the hills.

Purchased property through Chancellor's Hereford. Submitted the guide price listed on their website, which was rejected instantly, on the basis seller would complete additional renovations. Submitted a higher bid, but plot twist: the seller did not complete the renovations, and left the property in an unsanitary state. I'm talking rotting meat being left in the sink levels of bad.

Called the Estate Agents asking for immediate assistance. There were missing keys, no instructions as to how to access utilities, and we needed to make contact with the selling party.

Chancellor's response was to effectively shrug and say "tough luck. Your problem, not ours."

I was left distressed and needed additional guidance and assistance from the agents involved, especially in light of the uplift paid. None was forthcoming.

Chancellors will act solely in their interest, and not yours. A house purchase is the most stressful transaction someone can go through, and if you are potentially purchasing through Chancellors, I would strongly recommend you think twice. They are unhelpful, require constant chasing, and when you complain, will tell you that it's entirely your problem to fix.

And that's on top of the sanity destroying following up you'll need to do around how the transaction is actually progressing.

Avoid, at all costs. Even if you find your dream property - just don't do it. Not to be trusted.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with how Molly (Molly Adams)…

Very happy with how Molly (Molly Adams) dealt with everything I raised whenever I had an issue. She was always polite and consistently focused on finding solutions.

23 March 2026
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Reply from Chancellors

We appreciate you taking the time to leave us this great review. We are so pleased to hear that you were happy with the polite and solution-focused service.

Rated 5 out of 5 stars

Quick and efficient

Quick, efficient with excellent communication with the works that had to be managed recently - thank you Chelsey Mitchell!

23 March 2026
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Reply from Chancellors

We appreciate you taking the time to share your feedback. We're happy to hear that you were pleased with the efficient service and communication regarding the work.

Rated 5 out of 5 stars

Chelsey is always friendly and helpfull…

Chelsey is always friendly and helpfull with any matter we had and responded very quickly with any questions we had. Thank you chelsey

23 March 2026
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Reply from Chancellors

We appreciate you sharing your positive experience! We are so pleased to hear that our team was friendly and helpful and responded quickly to your questions.

Rated 1 out of 5 stars

No communication and false information

Terrible communication on Bradley’s part. Called to enquire about a property that was up for rent and was told it’s not currently available for viewing due to still being lived in. I had made an appointment via the site and also called beginning of the following week to get a viewing again speaking to Bradley. To then be told that viewings have ended as someone is interested in the property that viewed it last week, yet I was told viewings were not possible. Almost comes across as favouritism and not giving others a chance. First and last time I ever bother to check in with this agency

2 February 2026
Unprompted review
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Reply from Chancellors

Thank you for reaching out to us Opheuxs. We are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you, please send an email to directors@chancellors.co.uk. Thank you.

Rated 5 out of 5 stars

Katherine is incredible at her job and…

Katherine is incredible at her job and continuously supported me through the house sale and purchase process. She was professional, straight talking, empathetic and gave 100% throughout. I honestly don't think I could have done this without her and Amarjit from the Banbury branch. Absolutely wonderful service and I would always recommend Chancellors because of my recent experience. Thank you SO much - I can finally give my son the life he deserves in a house with his own room and a garden.

20 March 2026
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Reply from Chancellors

We appreciate you sharing your home sale and purchase experience. We are so glad to hear that our team offered wonderful service and support throughout the process. Thank you for your kind words!

Rated 5 out of 5 stars

Consistent information

I have sold my property with Chancellors in Banbury. As soon as I opened the door I was incredibly impressed. Chad was impeccably dressed, very sharp, with a top coat. He instantly made me feel secure and confident.Chad was very warm, personable, and informative. I felt very at ease with him. He was very knowledgeable and explained what was going to happen and also listened to me, I knew that I would be able to rely on him.
Craig is a very happy, charming, respectful young man who conducted many viewings in my home, I was never present during these, but after viewings Craig would always call to update me on what the viewers thought which was very helpful.He is obviously, totally committed to the job in hand, always polite and conscientious.Throughout, Chad, Charlotte, Craig, Emily and Katherine were exceptional.
I definitely recommend Chancellors in Banbury.
Patricia 🥰

21 March 2026
Unprompted review
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Reply from Chancellors

We're happy to hear that you had such a positive experience with our team. We appreciate your kind words and are so glad that you felt secure and confident throughout the process. Thank you for recommending our services!

Rated 4 out of 5 stars

I liased with Satvinder and he was very…

I liased with Satvinder and he was very thorough and kept me in the loop with feedback.
Thank you Sat

21 March 2026
Unprompted review
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Reply from Chancellors

We appreciate your positive feedback and are so glad that you were kept informed throughout the process. Thank you for taking the time to share.

Rated 1 out of 5 stars

I cannot recommend this branch

I cannot recommend this branch, and caution anyone considering their services to proceed carefully.

I had an extremely disappointing experience with Chancellors Estate Agents rega. I was pressured into paying an £86 AML fee and to use a solicitor recommended by the agency, with no clear disclosure that they might financially benefit from this arrangement.
I was not allowed to do a property survey, and crucial information about asbestos in the property was not disclosed until after I had already incurred significant costs.
When I tried to raise my concerns, I was met with rude, dismissive behavior, including being hung up on by manager Ged Egan. Overall, the lack of transparency, pressure to spend, and unprofessional conduct left me frustrated and out of pocket. Do not use this estate agency.

20 March 2026
Unprompted review
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Reply from Chancellors

Hello Neelam, your feedback is important to us, and we are sorry to hear that you currently have concerns about our Basingstoke branch. Therefore, please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Rated 5 out of 5 stars

DANIELLE FROM CHANCELLORS WAS…BRILLIANT

DANIELLE FROM CHANCELLORS WAS DELIGHTFULLY PLEASANT, KNOWLEDGEABLE AND A WARM PROFESSIONALLY.
SHE GUIDED MY WIFE AND I VERY COMFORTABLEY TO THROUGH THE TENANCY AGREEMENT AND EXPLAINED EVERYTHING WE WANTED TO KNOW.
WE WOULD HIGHLY RECOMMEND THEIR STAFF AND SERVICE.

THANK YOU SO MUCH ,

MR AND MRS SARNA

20 March 2026
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Reply from Chancellors

We appreciate you sharing your positive experience! We're so glad to hear that our team member was pleasant, knowledgeable, and professional. Thank you for your recommendation; we are happy to know we guided you comfortably.

Rated 5 out of 5 stars

Excellent team

Chancellors in Chesham handled our recent house sale. All the staff were friendly and responsive, which made the process easier. Callum, in particular, was very supportive and helpful. I can recommend his people skills if there are difficult people in your chain, as he was able to support our process by communicating effectively to find a way forward when issues presented themselves. Nicholas was tireless during the sales process and guided us when necessary. I liked the team's collaborative approach and their consistent communication with us after viewings. This team will do their best for clients in a challenging market with increasingly demanding conditions. I have no hesitation in recommending.

18 March 2026
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Reply from Chancellors

We're happy to hear that the team's friendly and responsive service made the house sale process easier for you. We appreciate your recognition of the team's people skills and collaborative approach, especially their effective communication during challenging times. Thank you for recommending our services!

Rated 5 out of 5 stars

Jason Byrne

Jason Byrne from Oxfordshire property management was very helpful when our outside bin was damaged. He got a new one on order and confirmed for us straight away and made sure we didn't have to chase. Thanks, Jason.

20 March 2026
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Reply from Chancellors

We're happy to hear that our team member was helpful in resolving the issue with your damaged bin. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Chancellors in Abingdon should be the…

Chancellors in Abingdon should be the first estate agent to visit for a property.

Great effort to all involved, especially Tom Houlihan who was extremely helpful.

20 March 2026
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Reply from Chancellors

We're happy to hear that your experience was so positive! We appreciate your kind words and are grateful for your recognition of the team's efforts.

Rated 5 out of 5 stars

This team is fantastic

This team is fantastic! They’re always helpful and truly listen to the tenants’ needs. Thanks George and everyone else.

12 February 2026
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Reply from Chancellors

We appreciate you sharing your positive experience! We are so pleased to hear that our team is helpful and attentive to tenants' needs.

Rated 5 out of 5 stars

Georgie from the renewals team was…

Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.

19 March 2026
Unprompted review
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Reply from Chancellors

We appreciate you taking the time to share your positive experience. We're happy to hear that you felt well-informed and supported throughout the renewal process, and that your questions were answered.

Rated 5 out of 5 stars

Was very approachable atanytime and was…

Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.

19 March 2026
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Reply from Chancellors

We're happy to hear that our approachability and assistance were helpful as you navigated this new experience. Thank you for your positive feedback!

Rated 5 out of 5 stars

Chelsey Mitchell and Georgie Jenner…

Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.

16 March 2026
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Reply from Chancellors

We appreciate you taking the time to share your feedback. We're happy to hear that your inquiries and requests were handled promptly and efficiently.

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