Riley Leisure Reviews 427

Very helpful sales staff who answered all my questions. I was unable to get any useful response using the Chat Line. If there had been the ability to speak to someone direct rather than by several ema... See more

At first please note that in general everything was perfect. Little notes from my side are: 1) being in Italy I had the custom fee to be paid at the delivery and this is fine but should be helpful to... See more

The speed of delivery was amazing and the pool table is a great hit in our house. One star off because the assembly instructions were a challenge with the wrong numbers on so we had to guess at the be... See more

After countless research , I think I could have worked MI5 , I ordered the BCE 6ft Razor Folding Pool Table for our son's 16th Birthday . He hasn't seen it yet but we've just unpacked it and it's... See more

High Quality and Top Service including customer service for questions and problems. I ordered the Riley England - Burwat Black Snooker Cue - 1 as a one-piece cue with a length of 59" (150cm).... See more

•Easy to use website and checkout •Fantastic quality products, i bought one of the new sandalwood elegance series cues and could not fault it, fantastic craftsmanship •I live in the Highlands... See more

Im in South Africa and more than a little sceptical about purchasing from outside my country on a online platform but this company made it easy, simple and really fast. The best part however was... See more

Order placed online during Xmas/New Year week. Originally received email to say item would be dispatched from 6th Jan. Received email 5th Jan saying it was dispatched and arriving 7th Jan. Morning... See more

Order placed 25/11/2025 with a 3-7 working day estimated delivery time. Order acknowledged 26/11/2025, items will be shipped shortly. Nothing received since, tried contacting by chat - no response. Tr... See more

Superb snooker cue, case and extras on a superb deal with Riley. I’m really impressed with their service too. Delivery was very quick, my items were well packaged and I was informed of my order progre... See more

Purchased a Black cat American Pool Table. Easy to follow website. Delivery service very efficient with good communication. Great product, although it is not a slate bed it plays really well and tr... See more

Zero customer service. BCE / Riley have terrible customer service. They trade under multiple names, seem to upset more people than they do good, and they're very difficult to contact. They don't care... See more

Their customer service is absolutely phenomenal. I ordered a cue which was damaged in transit. I contacted their support team who sent me a replacement cue within 2 days. Debbie was the who handled my... See more

Delivery was great, item arrived in great condition although having ordered a cue that came with a case I’d have thought the cue would have been in the case but it was not. It was well packaged though... See more

The pool table I ordered was well packed, and quickly dispatched. I was kept informed throughout the delivery process. The table itself is good quality for the price. It is heavy, but sturdy and lo... See more

I made a mistake with my order and the customer service I received was brilliant. Debbie in particular. She was efficient, professional and sorted out my problem, which was no fault of theirs, very qu... See more

Quality of products while being okay, customer service is absolutely terrible. If you have any problems whatsoever, they will fob you off even taking days and days and days to get back to you. A compa... See more

I was fully disappointed from Riley in sending a bent cue while unboxing. Althoughy i paid for an expensive one around £251 . Even afyer sighting and rolling up in a snooker table. Also i paid for an... See more

Absolutely excellent! Everything went smoothly, until the package came in to Sweden. There I got problems with UPS Delivery. But the support from Riley helped me in the absolutely best way👍👍 Now I... See more

How is burwat cue compare with John parris cue.? I used before Riley cue but somehow Riley cue front is light ,back is ok… but I got a chance to use JP cue , I feel that is very solid so I stop using... See more

After few months i use ros7 cue,i can consider its a good cue. For customer service, they are excellent, replied my email accordingly . Only took 5 days to deliver to Malaysia. Thanks Riley t... See more

Easy to order. Had an offer on which i took advantage of. Delivery was within time stated. Delivery drivers were lovely and helpful and even tried to dry their feet coming into the house carrying... See more

First time ordering with Riley Leisure but will be ordering again in the future. Easy to use and great value. Case is better than expected, probably be better with more pictures of the case been order... See more

Each cue was well described on the website. The cue I received was excellent quality and even the case felt substantial and of fine quality. My order arrived within a few days of placing it which was... See more

Service was excellent, website was very clear and easy to veiw and select my objective.Ordering was easy and clear and put under no stress if you did not like what you had purchased. Down to a return... See more

Easy to order, confirmed a delivery date within 2days and delivered on time. All put together and like a dream being able to play pool whenever we want. Gets the kids away from phones.

We recently moved house and promised our grandson that, because we have more space, we would buy a pool table. We searched the internet looking for slate bed tables but couldn't decide on one. So as... See more

Fantastic quality cue. Very reasonable price. Fast delivery. When it arrived, I called my brother to take a look as we have both started to play snooker. He was that impressed he asked me to orde... See more

Delivery time was exceptional , only took 7-8 days from England to Australia from placement of order . Plus I'm a huge Ronnie O'Sullivan follower . Rileys was really easy to deal with also & when this... See more

Great service and product. Ordered and delivered in a suitable timeframe. Delivery firm great. Pool table as described and son loves it. Definitely recommend.

I purchased a 6ft 6 folding pool table with table tennis top and dartboard . Ordering was easy , communication excellent and delivery very efficient . It is exceptionally heavy. It takes 2 peo... See more

Great product and excellent quality and service arrived on time and well packaged only downside cue tips is 9.5mm and was sent 10mm replacement tips.

I live in Canada and I received my cue and case quickly with great packaging. The cue is perfect and came exactly to my specifications, and is straight as an arrow! Sadly, the Riley towel, which w... See more

Decided to change my Riley cue which I have had for nearly 40 years and purchased a Riley 11 3/4 cut. What a lovely cue, the craftsmanship is great and the feel and look of the cue is fantastic.

The hidden costs for delivery are absolutely disgusting. Everywhere brandishes ‘free delivery’ on the website but this only applies if you live where they say it’s okay to live. Read the T&C’s careful... See more

The customer service was incredible. Riley has made me feel very important and cared for. Due to customs rules in my country i was obliged to return my order. Highly recommend and appreciated.

My purchase was trouble free and items delivered as promised. Disappointed you don’t offer more cue extensions especially a longer telescopic screw in option, I had to order one from another suppli... See more

Terrible service. Riley don’t state anywhere that they can’t deliver on Saturdays, which is a major inconvenience when buying something so large. When I questioned this, their customer service sim... See more

You have listed shipment to Russia, but you don't ship there, at list, you should remove this location from the order page. I asked different questions through the website and email, some of them h... See more

Buyer beware! The "FREE UK delivery" which got my attention is anything but true. We stay just outside of Edinburgh, but somehow are classed as 'remote' and were asked for an additional £96 payment... See more

Really good service, well packaged, nice looking bit of kit, see what it's like on the table tomorrow

Cue received in very good condition. Bought during sale period over Christmas. Very happy with purchase.

Eash ordering process and quick delivery. Disappointed with how the cue was packaged, no bubble wrap or any other type of packing inside, cue was wrapped in plastic and when opening was only protected... See more

Great service, fast delivery and the pool table was outstanding value for the money: very happy indeed!

Hugely disappointed with the item, particularly given the hefty price tag. Multiple fixings missing and holes didn’t align properly / weren’t adequate size, one support bracket split whilst trying to... See more

The Riley BCE cue boasts an elegant design with a comfortable grip, offering noticeable improvements in shot control and a satisfying strike response. The included accessories (case, chalk, and ti... See more

Quick transaction and delivery. Can't wait for my son to open the table on Christmas day and give him a game. #competitivedad :)

The cue is not perfectly straight and the cue tip is 8.5mm not 9.5mm as advertised and as I wanted. Incredibly disappointed to see the cue and cue case covered in “made in china” stickers. I thou... See more

Halo! You Are probably thé ONLY company From UK which sends snooker tables worldwide. I ordered Yesterday folded snooker table 3in1 So i Hope IT Will arrive to Czech republic soon!

Ordered the cue, it arrived within 4 working days with no issues whatsoever. The cue is the one I ordered and came completely perfect.