Orded my daughter and beautiful pink sparkling dress. Was delivered in good time but was on the small side. I recommend getting a size up. I sent it back and had to re orded the next size up which was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I wanted to write a review to say thank you! I have never ordered from your company before but I needed an outfit for New Years! I purchased a Black, sequin, mesh playsuit on 30th December for New Ye... See more
Company replied
I had such an amazing experience with Dress Me Zee! Their customer service is absolutely incredible. I accidentally sent my return to the wrong address, and they still went above and beyond to help... See more
Company replied
Every order arrives very quickly. I had an issue where Royal Mail lost my parcel, I contacted customer support and they had my issue resolved in 30 miniutes. They sent me out a new dress on next day d... See more
Company replied
Dress was tried on for 2minutes by daughter. Didn’t fit. Was replaced in original packaging and return actioned the same day it arrived. Customer Service claimed it was returned with multiple stains.... See more
Company replied
At first I was hesitant to order because of the bad reviews BUT I ended up taking a risk and it was SO worth it! Before ordering, I emailed their team to make sure I get all the info about the dress.... See more
Company replied
I ordered the LUMINOUS LOVE EMBELLISHED LONG SLEEVE MINI DRESS for my wedding day as my evening dress . It is the most stunning dress , it’s very high quality , it compliments my figure and I feel so... See more
Company replied
Super disappointed do not buy from here. I bought my birthday dress from here and payed extra for express shipping just for it to be basically broken the rhinestones were literally falling off the st... See more
Company replied
I had ordered around 15 different outfits for my 40th birthday and when I received my DressMeZee order I KNEW the silver rouche mini dress with bow was THE ONE!! I had so many compliments on the dres... See more
Company replied
Items were great quality and exactly how displayed on the website! Also the customer service is amazing, really helpful and sorted my query out straight away. Will 100% be buying from here more often... See more
Company replied
Looked nothing like the picture, fit was terrible. In the smaller size I bought the shoulders pieces could have fitted my other half they were so big kept falling down. Spent over £50 company charges... See more
Company replied
Ordered a beautiful dress from DMZ it arrived very quickly and was exactly as pictured, great fit and the quality was definitely worth it. I contacted customer services via email regarding a small que... See more
Company replied
Terrible company! Bought 2 dresses from the company kept the one that fit sent the other one back and they are refusing refund due to tags not being on the dress. I have picture evidence of the tags b... See more
Company replied
I ordered two dresses for the birthday party of my cousin and me. What can I say.. they are stunning! Such a beautiful colour and it fits perfectly, the quality is really good. The service is also so... See more
Company replied
Horrendous company. Tried saying i wore a item and it smelt of perfume which i can clarify i hadnt i tried it on and the pink label broke but i sent it back with everything (original packaging, origin... See more
Company replied
Honestly the best customer service I’ve ever experienced, replied so quick to my email and did everything they could to help, even managed to bag the item I wanted which has been out of stock! Will de... See more
Company replied
What can I say super customer services from start to finish emails answered straight away .Delivery was super quick from England to Ireland.Have one happy daughter with the dress she received. Qualit... See more
Company replied
PLEASE PLEASE PLEASE AVOID!! Read ALLLL the other 1 star reviews before purchasing! I will never use this company again. The customer service has been awful.I have lost completely the price of a dres... See more
Company replied
I should have read the reviews before ordering . I two dresses both of which were unworn with all of the tags still intact . They are refusing to refund me for one of the dresses claiming that it is s... See more
Company replied
Beautiful dresses, very well made. Fast delivery and even when I needed to Return order due to needing a Smaller size. They were simply amazing with how quick I got my new dress.
Company replied
They are such a good company to work with. They shipped out my order the day of, less than an hour after I ordered!!! They help me change issues I had when I accidentally order the wrong size😅 and we... See more
Company replied
Always great quality clothing. Been using for over 7 months Great fitting Customer service one of the best I've dealt with (not over a negative thing) Every time I need a dress or something cu... See more
Company replied
First off, the dress came just in time and it fits perfect! The customer service is also amazing! They really only reply on week days but when they do, they answer every question and help a lot! Defin... See more
Company replied
Fantastic customer service. A real person responds quickly to emails. Our query was dealt with and sorted fast. For a small clothing business, this was brilliant. Thank you Team DM
Company replied
Had amazing help from customer service (Sophie) after making a mistake with my order. Super helpful and kind with fast reply’s. Thank you!
Company replied
Great friendly customer service! Fast responses, takes on board ideas & suggestions.. Jess is a sweetheart 💕 Fabulous dresses, I can't wait for the next drop so I can order it 💜
Company replied
Had the best customer service experience ever with Dressmezee specially with Jess she was so helpful and very knowledgeable about the products. She got my items went above and beyond to make sure I go... See more
Company replied
Recieved the absolute most stunning dress!!! Team were so nice replying to emails and reassuring about order delays. Fast shipping too!
Company replied
Absolutely amazing thank you Sophie I accidentally clicked the wrong shipping choice and she fixed it straight away without any problems xx
Company replied
Dressmezee is amazing really helpful staff that fixed my problem straight away and the amazing dress i bought i cant wait to wear it for my birthday best quality if you want to be glamorous!!!
Company replied
I bought a dress from here for a charity ball and it fits me so nice very true to size and really flatters me. Only thing I would say is the cups for boobs are quite small so if you’ve got bigger bo... See more
Company replied
I ordered my dress but a needed it for a certain time so I emailed them to see if they could send it quicker and they are lifesavers because they helped me out so quick and there replies are so quick... See more
Company replied
I loveee this company, the costumer service is out off this world they always reply really quick and unlike other companies they really do help you out!
Company replied
Amazing customer service-so efficient and friendly. I ordered to the wrong address and they sorted it out for me. Beautiful dress. Highly recommended ⭐ ⭐️⭐️⭐️⭐️
Company replied
my dress is beautiful!true to size and the delivery was so fast. would definitely recommend and will be buying again x
Company replied
Was a bit wary due to people saying the sizes were wrong . But we looked at the sizing guide and measured as she has a larger bust . Daughter is a size 8 and the dress we ordered in an 8 was perfect f... See more
Company replied
Customer service team were super helpful with my return! Ordered the same dress in another size, quality is amazing!
Company replied
The items are superb! The delivery was early and the parcels were in pristine shape! Dressmezee never disappoints! Love, love!
Company replied
absolutely stunning fits perfectly can not wait to wear for my 18th such good quality
Company replied
Absolutely obsessed with Dressmezee! I’ve bought multiple items and they’re all perfect and stunning. Amazing quality and great communication.
Company replied
I will never use this company again. The customer service has been awful. Have lost completely the price of a dress which I have returned. Worst customer service I have ever experienced. Please if you... See more
Company replied
I am highly satisfied with the exceptional efficiency of the service I have received. It has been a great experience that elevates the company standards. I am confident in returning to purchase again.... See more
Company replied
Very poor service. The company delivered my dress late. Because of the delay, I was not home for 14 days and returned the dress as soon as I got back. Since then, I’ve received no communication at a... See more
Company replied
I ordered a dress on 19th January and paid for next-day delivery as it was for my graduation. I was given a tracking number, but the courier later confirmed they never received the parcel. Afte... See more
Company replied
Do not order from this company. Sent a dress back and reordered another size, (original was massive I didn’t bother trying to zip it) they are now saying they cannot issue a refund for the origin... See more
Company replied
I ordered a beautiful outfit for my engagement party. I had to return it as it was little too snug. I returned it the same day i got my parcel. I've requested an exchange, i have had no contact, i hav... See more
Company replied
I’m not normally one to write reviews, but I was shocked by the quality. I like to give benefit of the doubt that I had a dodgy dress because I don’t see many reviews about the quality but the certain... See more
Company replied
I would not order from here at all, after reading the reviews it sounds like they blame customers every time and only offer the 3 solutions and no refund! They blamed me for wear and tear but I wore t... See more
Company replied
DO NOT ORDER FROM THIS BRAND! Premium prices - cheaply and poorly made dresses!! I bought a dress for my brother in laws wedding, the dress broke within the first hour due to the underwire bursting ou... See more
Company replied
Customer service is soo nice and replys very fast. Emily was very nice and fast with her replys. I was scared because Im from Poland and I thought something will mess up but I am shocked. I love it. T... See more
Company replied
Company details
Information provided by various external sources
Dressmezee is a British brand based in the heart of Northern England, we burst onto the scene in 2015 and we are here to stay! DMZ serve dedicated followers of fashion, girls who love to stand out and sport something a little EXTRA! Our girls are confident and stylish and love to show a little skin so in turn we offer the latest styles with a 'DMZ twist'. We offer our customers those 'expensive, luxurious' luxe at a fraction of the price so our girls can feel like one in a million on any occasion! From Grad-balls to birthdays or even soaking up some sun, Dressmezee has a style for you! Flawless styles made Eazee!
Contact info
United Kingdom
- info@dressmezee.com
- dressmezee.com
3.8
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gorgeous dresses and super easy returns!!
Had such a great experience with Dressmezee - I hadn’t come across this company before but I will definitely be ordering from them again!! Ordered 5 dresses to choose from for my 30th birthday, they came super quickly and I struggled to pick a favourite! But once I had, I found it soooo easy to go on and return the other 4 for a full refund - just paid £3.65 for shipping and got my in post QR code and dropped them straight off! It’s actually made my day how easy it was and is a weight lifted off my shoulders now!! Really really happy
19 March 2026
Unprompted review
Reply from Dressmezee
Hi Eleanor,
Thank you so much for your review 💕 we’re so pleased you had such a great experience with us!
We’re especially delighted to hear you’re loving our new returns portal 💌✨ our team have worked really hard to make the process as quick and easy as possible.
We hope you had the most amazing 30th birthday 🎉💖 and we can’t wait to have you back shopping with DressMeZe soon!
DMZ x
Sophie was amazing!
Sophie was really helpful, I accidentally forgot an item to submit as a return and she told me exactly what to do and when the refund hadn't appeared on my account she actioned this straight away for me! She was really kind, helpful and efficient!
17 March 2026
Unprompted review
Reply from Dressmezee
Hi Connie,
Thank you so much for your lovely review 💕 we’re so pleased Sophie was able to help get everything sorted for you so quickly!
Our team always aim to resolve things as efficiently as possible, so it’s amazing to hear this was your experience ✨ we’ll be sure to pass your kind words on to Sophie, she’ll love this! 🎀
DMZ x
Too short
I paid 100$ for a dress , I am 1,60cm tall the dress was unwearable. It was so short , one step and everything showed.
10 September 2025
Unprompted review
shocking customer service
got a dress for my daughter for a family event and realised there is a fault with the zip. got in contact with them through email and was told to send proof of the fault. after sending multiple videos they kept requesting more and more to 'properly investigate the fault' although it was already clear the zipper got stuck at a certain area? was then sent an email where they explained that zips just get stuck sometimes and you need to pull it like that is not common sense? ended up getting nowhere with them and tried to request a replacement or return and just kept getting offered a partial refund of 20 percent to 'get it repaired'. i don't know how or where they think you can get a zipper replaced for less than 10 euro. very poor customer service and will not use this website again. this company would rather argue with you than respect their customers and fulfill their consumer rights.
I have now been told by the company that my review doesn't make any sense and to add more, so i will. the entire conversation with this company has been horrible and unproductive. i keep being told my complaint doesn't make sense, although i have provided multiple videos that had clearly shown my zipper got stuck. the zipper was faulty. it was faulty as it got stuck as a certain area let alone when there was any tension or resistance as there would be as you try on clothes or dresses,so when i tried it on the zipper got stuck and wouldn't go past that point as it was faulty. i tried to ask for a return or replacement and was told i could get 20 percent partial refund which was 8 euro. i was told this would cover the cost of a zipper replacement by a seamstress, which it does not.
i don't understand how i can get clearer on the issue but i recieved a faulty dress which didn't get fixed or resolved by this company, therefore their customer service is unhelpful and unreliable and i do not reccomened buying from them unless your 100 percent sure of the dress and trust that if there is a potential fault you can fix it yourself, cost free.
6 March 2026
Unprompted review
Reply from Dressmezee
Hi Olga,
Thank you for your feedback 💕 we’re really sorry to hear about your experience on this occasion.
When customers contact us regarding an issue with an item, we do ask for images or videos so our team can fully assess what’s happening. If the initial footage isn’t clear enough for us to properly review, we may request additional details to ensure we’re making the fairest and most accurate decision based on what’s presented ✨
Please note, where items are confirmed as faulty, we always aim to provide an appropriate resolution in line with our policy. Partial refunds may be offered as one of several options depending on the assessment, however this does not affect your statutory rights.
Our team has reached out to request your order details so we can look into this further, however we’ve not yet received a response. This may be why there’s been some confusion regarding the information needed.
We’d really love the opportunity to resolve this for you 💌 please do get back in touch with your order details so we can review this fully and assist further 🤍
DMZ x
Absolutely amazing thank you Sophie I…
Absolutely amazing thank you Sophie I accidentally clicked the wrong shipping choice and she fixed it straight away without any problems xx
3 March 2026
Unprompted review
Reply from Dressmezee
Hi Isabella,
Thank you so much for your review! We’re so pleased Sophie was able to get the delivery method sorted for you so quickly 💕
Our team always work hard to resolve things as fast as possible, so it’s amazing to hear this was such an easy fix for you. We’ll be passing your kind words on to Sophie, she’ll love this! 💎
DMZ x
Beautiful dresses
Beautiful dresses, very well made.
Fast delivery and even when I needed to Return order due to needing a Smaller size. They were simply amazing with how quick I got my new dress.
23 February 2026
Reply from Dressmezee
Hi Stacey,
Thank you so much for taking the time to share your review! We are pleased to hear how happy you are with the quality of your dresses - our design team work so hard to ensure every piece feels truly special. 🎀
We know how important it is to get that perfect fit in time for your plans, so we are thrilled the team could get your smaller size out to you so quickly!
Please do tag us in any photos - we love seeing our DMZ customers looking fabulous! 🥂💕
DMZ x
Ordered a stunning dress
Ordered a stunning dress, and customer service was great thank you
20 February 2026
Unprompted review
Reply from Dressmezee
Hi Siobhan,
Thank you so much for your feedback! 💕
We are so pleased to hear that you had a great experience with our Customer Service Team. The team work so hard to ensure every customer feels supported, so your kind words really do mean the world!
We hope you feel stunning in your new fit! ✨
DMZ x
Fab experience!
Firstly, I LOVE your dresses for every occasion they are just beautiful! I had a slight issue with my return so I contacted customer service and they sorted it straight away, they were really lovely! 🥰 Thank you Jess and Sophie x
14 February 2026
Unprompted review
Reply from Dressmezee
Hi Ella,
Thank you so much for sharing your review! We’re so happy to hear you love our dresses for every occasion 💕
Our Customer Service Team strive to make every interaction as helpful as possible, so we're pleased to hear Jess and Sophie were able to get your return sorted quickly for you. We’ll be sure to pass your kind words on to them 🥰
If there's anything else you need, our team are always on hand to assist. We can’t wait to see which DMZ piece you choose for your next big event!
DMZ x
My daughter got a fabulous dress for…
My daughter got a fabulous dress for her debs. The material was so good and it sparkled like a Disney Princess. Very quick shipping and very reasonable prices. Thank you 💗
23 February 2026
Unprompted review
Reply from Dressmezee
Hi Tori,
Thank you so much for taking the time to share your review.
There is nothing our design team love to hear more than a DMZ piece making someone feel like a Disney Princess! We take such pride in the quality and sparkle of our materials, so it is lovely to know it lived up to the magic of the occasion. ✨💫
We would love to see any photos of your daughter glowing in her dress if you’d like to share them with us, please do tag us @dressmezee. Wishing her the most magical time at her Debs! 🥂📸
DMZ x
The customer support team was very…
The customer support team was very understanding and helpful made my experience with this business a whole lot better and easier when i had issues 🫶
19 February 2026
Unprompted review
Reply from Dressmezee
Hi Katelyn,
We’re really glad our Customer Service Team could help make things easier for you 💓
It means a lot to hear that they helped turn your experience into a positive one. We truly appreciate you taking the time to share this 🫶💎
DMZ x
Good quality stunning dresses
Orded my daughter and beautiful pink sparkling dress. Was delivered in good time but was on the small side. I recommend getting a size up. I sent it back and had to re orded the next size up which was perfect . Wore for a wedding and couldnt be happier. Only down side for us is it takes up to 2 weeks for refund or exchange (which normally would be fine but we needed it in time for a wedding a week later) other than that we definitely will be ordering again when needed
5 February 2026
Unprompted review
Reply from Dressmezee
Hi StaceD,
Thank you so much for your review! We’re happy to hear your daughter loved her dress and that the new size was perfect for the wedding 💕 It sounds absolutely beautiful!
In terms of refunds and exchanges, we do operate within a processing timeframe of up to 14 working days once returns arrive back to us. We completely understand that this can feel tight when shopping for time sensitive events, which is why we recommend allowing for this timeframe where possible when reordering for special occasions.
We can’t wait to have you shop with us again for the next special event 🩷🩷
DMZ x
Amazing customer service
Accidentally ordered to the wrong address contacted dress me zee on instagram and Sophie resolved it and updated it to my new address within minutes!
12 February 2026
Unprompted review
Reply from Dressmezee
Hi Shannon,
Thank you so much for your review! We’re so pleased Sophie was able to get that sorted for you quickly as we know how stressful incorrect shipping addresses can be 💕
Our team always aims to respond as fast as possible, so it’s great to hear this was resolved within minutes for you ✨
If there's anything else you need, please don't hesitate to contact our team!
DMZ x
Had amazing help from customer service…
Had amazing help from customer service (Sophie) after making a mistake with my order. Super helpful and kind with fast reply’s. Thank you!
11 February 2026
Unprompted review
Reply from Dressmezee
Hi Jane,
Thank you so much for your review! We’re so pleased Sophie was able to help you quickly, we’ll pass your feedback on to her 💕
It means so much to us that you took the time to share your experience. If you ever need anything else, we’re always here to help 💫
DMZ x
5* Great quality, promt & supportive customer service
Ordered a beautiful dress from DMZ it arrived very quickly and was exactly as pictured, great fit and the quality was definitely worth it. I contacted customer services via email regarding a small query and my replies received were prompt and very helpful & supportive. I would definitely recommend Dressmezee for any occasion, you will not be disappointed. 5*
11 February 2026
Unprompted review
Reply from Dressmezee
Hi Ms Harrison,
Thank you so much for sharing your review!
We are so pleased to hear that your dress arrived so quickly and was exactly what you were hoping for, fit and quality are so important to us here at DMZ, and we’re so glad you love it as much as we do! ✨
It’s great to hear that our Customer Service Team were able to help with your query promptly and supportively. Feedback like this truly means the world to the whole team. 🌸
We really appreciate your kind words and your recommendation, and are looking forward to welcoming you back for that next special occasion!
DMZ x
Would not use company again
Looked nothing like the picture, fit was terrible. In the smaller size I bought the shoulders pieces could have fitted my other half they were so big kept falling down. Spent over £50 company charges £3.99 for a delivery however charges you £3.99 for returns. Diabolical really when I didn’t keep anything in the order.
30 January 2026
Unprompted review
Reply from Dressmezee
Hi Maxine,
We’re sorry to hear the style wasn’t the right fit for you. All of our product images are taken to accurately represent the design, however fit can vary depending on body shape and item fabric.
With regards to returns, our return postage fee is outlined in our policy prior to purchase. This helps us continue offering competitive pricing and fast delivery options for our customers. However, customers can opt to return using their own courier of choice to avoid this deduction.
We understand it’s disappointing when a style doesn’t work out, but we do always encourage customers to review our size guide carefully or reach out to our team before ordering if they’re unsure.
We appreciate you taking the time to share your feedback, but if we can assist with an exchange, please don't hesitate to contact. 💕
DMZ x
Ridiculous
I ordered my dress for next day delivery. They then responded to me at eight in the morning asking me to send ID verification in order to prove that it wasn’t a fraudulent purchase. I had used my preferred name for the shipping name. It’s still included my first name but an alternate last name. The card I used to make the purchase had my legal last name on it they asked me to send ID proof that the card I used to purchase was me and I sent my provisional license that had the exact same first and last name as the card I used to make the purchase. They then told me that they weren’t able to go ahead with my order as my ID didn’t match the name given even though I know full well that it did. I then sent an email back basically stating how it was ridiculous and that the names did match and my preferred name on my delivery address should have nothing to do with whether I’m allowed to be sent a parcel or not when both of my legally binding documents meaning my cad details and my provisional driving license both match up with each other. They never replied to this and just sent me a survey to complete with my satisfaction of the customer service in which I rate one star. I spoke to the online chat before they declined my sale which said that my ID verification had in fact been approved. It is now the day before my event and I’m completely left with no dress absolutely pointless do not bother ordering from this company.
5 February 2026
Unprompted review
Reply from Dressmezee
Hi Alana,
Thank you for sharing your feedback. We are so sorry for the disappointment caused regarding your order, especially with your event being so close; however, as a responsible retailer, the security of our customers is our highest priority.
When an order is flagged by our security system, often due to a discrepancy between the billing details, our team are required to conduct a thorough verification process. This is a standard procedure to ensure that all transactions are authorised and to protect our customers from potential fraudulent activity.
In this instance, as the names across the documentation provided did not fully align with the order details. When security standards are not met, our policy is to cancel the order and issue an immediate refund to ensure no unauthorised charges take place.
We appreciate how disappointing this outcome is, particularly for a time-sensitive purchase, and we apologise for the inconvenience caused. Our team has since been in touch directly to explain the situation further and to confirm that your refund has been processed in full.
We hope you might consider shopping with us again in the future. To help avoid similar issues, we recommend ensuring that all order details, including any preferred names, align with billing and identification information at checkout. 🤍
DMZ x
Very poor service
Very poor service. The company delivered my dress late. Because of the delay, I was not home for 14 days and returned the dress as soon as I got back. Since then, I’ve received no communication at all about my refund. There is no real customer service — you’re forced to deal with a bot that doesn’t resolve anything. At this point, I’m left chasing my own money, and it’s unacceptable. If this isn’t resolved soon, small claims court will be my next step. Overall, a very disappointing experience.They try to threaten with legal action ! Order at your own risk
Please send my money back
20 January 2026
Unprompted review
Reply from Dressmezee
Hi Nyaradzayi,
Thank you for sharing your feedback. We are truly sorry to hear that your experience didn’t meet your expectations, as we always strive to provide a seamless service for our customers. 🤍
Regarding your delivery, we understand how frustrating delays can be. This was investigated with the courier at the time it was raised and had been resolved when initially reported. Unfortunately, transit delays are beyond our direct control once a parcel has been dispatched, but we always aim to assist our customers wherever possible.
Once a return is received at our warehouse, our policy states that refunds can take up to 14 working days to be processed. We can confirm that your return was processed within this timeframe, and your refund was successfully issued. Depending on your bank, it can take a few additional days to appear in your account. 🎀
Our Customer Service Team work through all enquiries in the order they are received. When multiple new enquiries are opened for the same issue, our AI agent may provide an automated response to acknowledge a new case. Once your enquiries were maintained in the queue, our team were able to respond directly and finalise your return as normal. ✨
We hope this clarifies the timeline for you
DMZ x
DO NOT ORDER FROM THIS BRAND
DO NOT ORDER FROM THIS BRAND! Premium prices - cheaply and poorly made dresses!! I bought a dress for my brother in laws wedding, the dress broke within the first hour due to the underwire bursting out and cutting me. There was no chance for me to change, leading to the underwire repeatedly cutting me on both sides of the dress. When i contacted Dressmezee they asked me to return the dress so they could examine it, which i didn’t feel comfortable doing without a returns being put in place. They are scammers and will never take any responsibility for their poorly made clothing, they will always blame the customer! I really don’t know how they have got away with it for so long!! I know this will be met with a silly reply from themselves pretending they care, but rest assured they do not and have taken my money (like a lot of the other reviews) and will not return it after their clothing caused me bodily harm! - UPDATE the brand tried to get this taken down for defamation but Trustpilot saw right through them and kept my review up!
20 September 2025
Unprompted review
Reply from Dressmezee
Hi Megan,
Thank you for your review. We’re sorry to hear that you were unhappy with your experience and that this situation has caused frustration.
We take all quality and product safety concerns seriously. When a fault is reported, the item must be returned so our team can assess it and determine an appropriate resolution. Unfortunately, if an item is retained, we are unable to examine it and therefore cannot investigate or confirm a reported issue.
Our request for a return was made in line with our standard policy and was not intended to dismiss your concerns or place blame. Without the item being returned, we are unable to progress the matter further.
We remain open to resolving this for you. If you would like to return the dress to our team, we can proceed with a full investigation and resolve this matter appropriately.
DMZ x
I have several dresses from you, but won’t be shopping again
I have several dresses from you, and have earlier given a lot of very good reviews. Unfortunately the dress I got this time was not that good. I ordered before Black Friday to make sure that I had the dress before the holiday party in January, and the shipping was so good- even faster then normal. That means I paid full price for the dress. I wore it one time and now I can’t use it again. The dress I got have a brown corset with metal strings inside it. However, if you sit down and these bend - they stay this way leaving it to have a big bulk for ever. I can never use this dress again so I am very sad, because this dress was originally a show stopper. I really loved it. Hope that you will make changes in these material in the future so that this doesn’t happen to anyone else.
14 January 2026
Unprompted review
Reply from Dressmezee
Hi Hanne,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience with your latest purchase, especially as you loved it initially and chose it for such a special occasion. We completely understand how disappointing this must have been.
As we haven’t received any direct communication from you regarding this issue, our team have been trying to reach out to you directly so we can investigate this further and see how we can help, but we haven’t yet received a response.
We genuinely want the opportunity to look into this properly and discuss possible next steps with you. If you’re able to reply to our message, our team would be more than happy to assist further 💕
DMZ x
Would highly recommend I had questions…
Would highly recommend I had questions on particular dresses and very quickly they came back I certainly will be buying again 5*
23 January 2026
Unprompted review
Reply from Dressmezee
Hi Esther,
Thank you for taking the time to leave a review! We are delighted to hear that our team were able to help with your questions and find the perfect pieces for you. We know how important it is to get those details just right before you order, so we're thrilled you found our support so helpful! 🎀
We’re already looking forward to seeing what you pick out next! ✨
DMZ x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.