I ordered a dress on 19th January and…
I ordered a dress on 19th January and paid for next-day delivery as it was for my graduation. I was given a tracking number, but the courier later confirmed they never received the parcel.
After chasing updates for over 36 hours, I was told the package was “lost.” The only option offered was a replacement in a larger size, as my original dress was no longer available.
With my graduation now two days away, I’ve been forced to urgently look for another dress because of how poorly this was handled. I’m still waiting for a full refund, including the delivery fee, and hoping it’s processed in time so I can afford to buy another dress.
Extremely stressful and disappointing experience. I would not recommend this company for time-sensitive orders.
Reply from Dressmezee
Hi Mary,
We’re really sorry to hear about the difficulties you experienced with your order and completely understand how disappointing this must have been, especially with such an important occasion as your graduation. 🎓
At DressMeZee, providing a reliable service is extremely important to us. We always aim to respond to all customer enquiries during our operational hours. While our stated timeframe is up to 72 hours, we do handle enquiries in the order they are received. Continuously reopening or sending multiple requests can unintentionally push response times further back, which we know can be frustrating.
Once an order has been dispatched, it is handed over to the courier and scanned along their system. Unfortunately, issues with delivery or scanning are beyond our immediate control. However, our team work closely with couriers to investigate any lost or delayed parcels, which can take some time to resolve.
While we always aim to offer the best possible remedies based on stock availability, we understand the options provided may not have been suitable. Please reach out to us at info@dressmezee.com so we can look into this further for you. 🤍
DMZ x