Claire Farren

Hi Claire.

Thank you for your feedback. We’re really sorry to hear about your disappointment. We never want our customers to feel disappointed, and we’re truly committed to making sure your experience with us feels special from start to finish. 💖

While we do our best to accommodate returns wherever possible, we must follow our returns policy to ensure fairness and consistency for everyone. All items need to be returned in their original condition — with all tags attached, and free from any marks, damage, or any signs of wear. ✨

We kindly ask customers to take extra care when trying on garments, as this helps us process returns quickly and ensures the highest standards are maintained for all. If your return was declined, it’s simply because it didn’t meet these criteria — and we’re so sorry for any inconvenience caused.

We’re always here to support and assist you — if you have any questions or need further clarification, please don’t hesitate to get in touch. Your satisfaction really matters to us, and we’d love the opportunity to help resolve any concerns you may have. 💌💖

DMZ x

Hey Claire, thank you for leaving a lovely review today.
They’re always nice to read.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊
Have a lovely day!
Thanks, Ketan

That's lovely to hear!
Thank you for taking time out of your day to share your amazing feedback with us :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Oli

Hi Claire,

Thank you for taking the time to leave us a review.

I apologise for the inconvenience of not receiving your order, I understand your
frustration.

Please contact us via e-mail or our live chat service, which can be accessed on
our website.


Kind Regards

Marvin
Customer Service Advisor