Wren Kitchens Reviews 96,071

Excellent customer support from Natasha. Not only was she extremely helpful and friendly she took her time to work through my concerns and resolved them calmly and professionally with an excellent outcome. Will now wait for delivery of the ordered items scheduled for a specific date.

Harrison was both extremely polite and professional. He listened to what I was saying asked me to hold for awhile while he investigated and then came back to confirm that everything would be sent out that was missing.

Michelle is the person we spoke to at Wren. Amazing customer care. Our issue was understood and acted on without fuss or complication. Thankyou Michelle 😊

I was over the moon with the wonderful customer service I received from Wren Kitchens.
I bought my Wren Kitchen & had it fitted in April 2022, but unfortunately one of the fitted/integral bins had broken on the bottom & my husband thought it would be a good idea to ‘repair’ it with masking tape!
I decided it would be better to make contact Wren Kitchens to see if I could source a replacement bin!
I found an email address within my kitchen paperwork & emailed them to see if they could help me find a replacement. I was very lucky that Adam at Wren Kitchens picked up my email request & asked for further information on my fitted bins, so I sent him the details & a photo by return email. I couldn’t believe my luck that Adam had found a replacement set of bins & immediately sent them out via Yodel who delivered them today. I honestly can’t believe it! Never did I expect them to locate a set of bins but I certainly didn’t expect them to be sent as a free replacement. Thank you for taking ownership Adam - what he did was absolutely fantastic! Such fabulous customer service.
I’m so impressed. Thank you Adam @ Wren Kitchens!

Be warned that despite what might get said in store, having gone through all the designing, measuring, etc, I have just been told that the delivery time for my kitchen is 7 weeks! So disappointing.

Excellent service and aftercare! Nick couldn't do enough to help and went the extra mile to resolve what could have been a difficult situation.

After submitting a complaint to Wren regarding several issues experienced during the design and installation of my kitchen, I was contacted by Taylor, my customer service case manager. From the outset, he was extremely supportive and took the time to fully understand my concerns, listening carefully and responding in a prompt and professional manner throughout.

Taylor kept me regularly updated on the progress of my case and ensured that I felt informed and reassured at each stage. His clear communication and patience made a significant difference during what had been a stressful experience.

He demonstrated a genuine commitment to resolving the issues and went above and beyond to ensure that my concerns were acknowledged and addressed appropriately. His proactive approach and attention to detail gave me confidence that the matter was being handled with care.

Overall, his excellent communication and consistent support helped to greatly alleviate the stress caused by the situation. Taylor provided an very good level of customer service and represented Wren in a very positive and professional manner.

I want to start by saying that I do like Wren’s products—and we were very happy with our previous kitchen purchase.

However, our recent experience with the wardrobe design and aftercare has been very disappointing. We are missing basic brackets and additional pieces that were never delivered, leaving us with an incomplete wardrobe and no clear way to resolve it.

Our designer at the Exeter branch, has been unresponsive to the multiple messages over the past few months. Communication was slow from the outset, and unlike designers we spoke to at another branch, there was little guidance or proactive support during the process. Since then, we have simply been ignored, which is frustrating when we are left with an unfinished installation.

We are now in a position where we need wardrobes for another bedroom, but based on this experience, we are questioning whether to return to wren.

It’s a shame, as the product itself is good, but the customer service has let our experience down. I would appreciate Wren contacting me to resolve the missing items so we can complete our wardrobe.

Jordon was amazing! Listened to all my queries. Addressed everything and was clear in providing information. Quick in response and organising replacements. Previous call few days earlier was a bit challenging due, so was more than happy with the service provided today x

Leon, was very patient and professional. He understood what I was talking about and worked with me to get to a successful outcome.

Jonathan E, was great. Very comfortable to talk to and explained everything brilliantly.

Nicholas was absolutely fantastic, a complete pleasure to deal with, efficient, professional and an example to all of what exceptional customer service looks like. He made a very stressful situation much less difficult, with excellent communication skills. A really standout customer service experience. He really went the extra mile and redeemed my Wren experience.

Phoned customer support they were very helpful the support person was very friendly and rectified my query they were helpful and polite.

I had mark as my kitchen surveyor, he was very friendly and welcoming. He got straight to it and even had time to give my dog some attention. ⭐️ ⭐️⭐️⭐️⭐️

I would give zero stars if I could. Our experience with Wren has been an absolute nightmare. After demolishing our kitchen, they claimed it wasn't their responsibility to arrange a tiler, despite selling us the tiles and even making us collect them from Topps Tiles. After three weeks of ignored emails, they finally called out of the blue just to quote "company policy" rather than providing a solution.

Furthermore, the design process was a failure. Despite having a small kitchen where every inch counts, the sales team lacked the basic product knowledge to optimize our space. We now have a massive amount of wasted space next to the sink and on the other corner. At both the ends we used to have bigger units. Our installer even pointed out that a larger unit would have fit easily. It seems the sales team is only interested in closing the deal, not in functional design.

The unit on top of the fridge is not deep enough to be installed on the wall behind the fridge to be accessible even by a very tall person which our installer seems to be. When he asked Wren what to do, they don't know. The only solution is to get the deeper unit to fix from the back and the side of the wall. But they don't know what to do.

Wren operates like a legal scam. They employ slick salespeople to take your money, then subcontract everything else out at an additional fortune. They have completely ruined the excitement of a new kitchen. Unprofessional, disorganized, and entirely unacceptable for a company of this reputation.

The designing was easy as technology now is so advanced. The service in store I’d probably give 3 stars. The excellent customer service really started from delivery, the guys were on time, called , polite and helpful. Stuck by health and safety rules even though I said no hard hat or floor cover needed. I had to call customer services as one worktop was not colour ordered , however they were incredibly helpful, couldn’t have done more. I received the new one 3 days later. Once my fitter (research suggested use my own) had begun fitting it we realised one set of pipes had not been accounted for, again I called customer services and another new depth worktop arrived 3 days later. Each time delivery from Wren is seamless. I can’t fault them personally and the fitter said it was good quality and additional bits like spare edging, colour pen for future if scratched are all nice touches. But overall I’m happy.
YODEL service for one delivery was shocking but Wren were great and sent a replacement.
My mum has just ordered her new kitchen as my experience so good- she said the same , customer service from visit, measure visit and design was excellent!!

THANK YOU ! What a great service ! I had a beautiful Wren Kitchen installed nearly 10 years ago. Its always been my pride and joy. However, a few weeks ago I noticed that a number of my cupboard doors had started to bubble on the decorative panels on the doors at the corners. As I was still just in guarantee, I contacted Wren customer services a few days ago. They were brilliant! After sending in some photos etc, I was contacted the very next day by Hannah. She was lovely ! She took a lot of time and effort to go through some options for me as she explained that Wren had stopped doing my style of kitchen (at that point my heart had sunk) - however Hannah had already researched and had found a very similar style and colour to my one - in Wrens new range - and, since I was still in guareantee, I was offered either a small sum in compensation - or a replacement for ALL my cupboards as well as new drawer fronts for ALL the drawers too (and new plinths/cornices to match!) - all in their new style. Frankly a new kitchen. And due to my gurantee, at no cost to me either! Hannah was even able to offer me something towards the costs of a fitter to re-fit it for me, since my gurantee did not cover this, which, frankly was a quite a decent offer - and one that I have just taken them up on! Now, I only have to set up a delivery date with them. What a great after sales service Wren ! - and a big thank you to Hannah for all your advice and help with this - ! Christine

Very patient and helpful assistance today Many Tx

Very helpful,pleasant and overall a great experience and would recommend