Tim arrived to measure our kitchen, on time with a lovely smile on his face. As well as being very personable and knowledgeable, he was an absolute ray of sunshine! This lovely man is a credit to Wren... See more
Company replied
Location
Switch locationUnit 3 Durham City Retail Park,, DH1 2RP Durham, County Durham, GB
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See what reviewers are saying
Feels like a scam company once you have signed the contract, provide no help despite their mistakes and make you del with the problems of Wren's making yourself. Don't be fooled by the nice sales p... See more
Company replied
The gentleman text us to let us no he would b there for the arranged time and was true to his word. He put protective covers over his shoes, which was appreciated. He was polite and professional at al... See more
Company replied
Very pleasant and had our kitchen measured up in no time. A few questions to ask initially, but after that let us get on with our day as he did his thing. Called prior to visit and attended on time... See more
Company replied
Company details
About Wren Kitchens - Durham
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
Unit 3 Durham City Retail Park,, DH1 2RP, Durham, County Durham, United Kingdom
- 01913810029
4.7
Excellent
99 reviews
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Tim M
Tim M, the surveyor was excellent in his professional capacity and knowledge.
2 June 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Pauline ,
We're glad our surveyor was excellent. We appreciate your feedback!
Warm Regards,
Daniela
Wren Kitchens
Very knowledgeable
Very knowledgeable, knew everything i asked. Tim M very professional.
2 June 2026
Unprompted review
Reply from Wren Kitchens - Durham
hi Pamela,
We are so glad our team could assist you. Your kind words mean a lot to us.
Warm Regards,
Daniela
Wren Kitchens
Tim arrived to measure our kitchen
Tim arrived to measure our kitchen, on time with a lovely smile on his face. As well as being very personable and knowledgeable, he was an absolute ray of sunshine! This lovely man is a credit to Wren, and represents your company in a very positive light.
30 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi,
We are so pleased to hear about your positive experience with our measuring service. We appreciate you sharing your kind feedback!
Warm Regards,
Callum
Great service
Tim came out to measure up our kitchen. He was professional, friendly and great with my daughter. He took time to explain the process and paid attention to all details.
28 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Chate,
We're so happy to hear our team member was professional, friendly, and great with your daughter. We appreciate your positive feedback!
Warm Regards,
Callum
The gentleman text us to let us no he…
The gentleman text us to let us no he would b there for the arranged time and was true to his word. He put protective covers over his shoes, which was appreciated. He was polite and professional at all times.
29 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi James,
We're so glad to hear about your positive experience! It's wonderful that our team was punctual, respectful, and professional. We truly appreciate your kind feedback.
Warm Regards,
Daniela
Wren Kitchens
Mr Michael Heardman is a credit to the…
Mr Michael Heardman is a credit to the company, friendly, polite, professional and very knowledgeable. Thanks for all your help Michael.
25 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Leanne,
We're so glad to hear Michael was friendly, polite, professional, and very knowledgeable. Thank you for sharing your positive experience!
Warm Regards,
Daniela
Wren Kitchens
We had a Visit from Tim. M
We had a Visit from Tim. M from the Durham Branch to size up our a Kitchen for our Flat. Great chap, Good humour, Loves a Cup of Tea and gets Straight to work, explained the process well! 👌
27 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hello,
We're so glad to hear you had such a positive experience with Tim. We appreciate your kind words!
Warm Regards,
Daniela
Wren Kitchens
Tim M surveyed my kitchen
Tim M. arrived on time to measure my kitchen after calling ahead to say when he'd be here. Really friendly, super polite and courteous and explained the process well. Excellent, professional customer service, a credit to your company.
25 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hello,
We are so pleased to hear Tim provided excellent, professional customer service. We appreciate you sharing your positive experience with us!
Warm Regards,
Daniela
Wren Kitchens
Really great service
Tim, the surveyor that came out to measure, was great. Really friendly and professional.
25 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Andreea,
We're glad our surveyor was friendly and professional. We appreciate your feedback!
Warm Regards,
Callum
Really friendly guy
Really friendly guy, very thorough and very knowledgeable.
25 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Craig,
We are glad our team was friendly, thorough, and knowledgeable. We appreciate your feedback.
Warm Regards,
Callum
Very pleasant and had our kitchen…
Very pleasant and had our kitchen measured up in no time. A few questions to ask initially, but after that let us get on with our day as he did his thing.
Called prior to visit and attended on time, something I'm sure people value highly. Nothing worse than being lied to and waiting around all day
23 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Barry,
We're so glad to hear our team provided such a pleasant and efficient experience for your kitchen measurement. Punctuality is something we truly value.
Warm Regards,
Callum
We had a couple of issues with a door…
We had a couple of issues with a door delivered damaged, this also occurred with the replacement door, I rang Wren customer services and spoke to a gentleman called Nicholas, he was very understanding and empathetic and ensured that the next replacement would be checked and with adequate packaging, after receiving the door he rang the following day to ensure the door was ok ( which it was) Nicholas was extremely helpful throughout and is obviously a great asset to the customer service team at Wrens
20 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Scott,
We're happy to hear that our team was very understanding and empathetic in resolving the issues with your door. It's great to know the replacement was checked and that you received a follow-up call. We appreciate your kind words, I will pass this onto Nicholas's Management Team.
Warm Regards,
Sam
Wren Kitchens
Great experience with Tim marks very…
Great experience with Tim marks very thorough thank you
18 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hello,
We are so glad you had a great and thorough experience with us. Thank you!
Warm Regards,
Daniela
New project incoming
Tim came out to measure up our kitchen in readiness for our project. He is a friendly pleasant man who kept us updated with his arrival schedule and was efficient and helpful in carrying out his services.
Great first point of contact on this new kitchen.
14 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hello,
We're happy to hear the measuring service was a positive experience. We appreciate your feedback regarding Tim's professionalism and helpfulness. Thank you for sharing!
Warm Regards,
Daniela
Reply from Wren Kitchens - Durham
Hi Beth,
We appreciate your positive feedback. We're glad you had excellent customer service.
Warm Regards,
Daniela
Great service
Tim was professional, friendly, great with our family dogs
He came in, explained what he was here for
Surveying our kitchen to make sure when we attend our design appointment we can see our vision come to life.
He took around 45 minutes but wasn’t intrusive, a very easy process
Thank you Tim
14 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Sarah,
We're delighted to hear about your positive experience with our team member. It's wonderful that the kitchen surveying process was so easy and helpful for your design appointment. We appreciate your kind words!
Warm Regards,
Sam
Wren Kitchens
Tim was really helpful
Tim was really helpful, good listening and very approachable.
13 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Ibrahim,
We appreciate you sharing your experience. We're happy that our service was helpful, approachable, and that we listened well. Thank you!
Warm Regards,
Daniela
Friendly gentleman and very informative…
Friendly gentleman and very informative about the whole process. Would recommend T Marks.
13 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Lauren,
We appreciate you sharing your experience! We're happy to learn that our team member was friendly and informative. Thank you for the recommendation!
Warm Regards,
Sam
Wren Kitchens
Great experience
We were a bit sceptical about choosing Wren Kitchens when reading some of the reviews. However we had looked around at other kitchens and came back to Wren because we loved the range they had to offer.
Our experience from start to finish has been brilliant. We had a great designer (Dawn from the Durham branch), she listened to everything we wanted in our new kitchen and didn’t disappoint.
We said we wanted the best fitter and we were willing to wait until he was available (which we did). Anth and his team worked very quickly and even worked on a Bank Holiday!
We would have given 5 stars but had to mark it down due to having been sent 2 different extractor fans. We had to wait for the correct one to be sent out, which meant we had to wait for the job to be completed.
All in all we had a great experience with Wren kitchens. A huge thanks the Dawn, Anth and team for letting us achieve what we wanted in our dream kitchen.
18 April 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Susan,
We appreciate you sharing your experience. We're happy to hear that you loved our range and that our designer and fitter met your expectations. We regret the extractor fan issue caused a delay. Thank you for the positive feedback!
Warm Regards,
Callum
Good Experience.Helpful hints
Good Experience.Helpful hints. Tim M. was a real professional on stage. I really recommend it.
10 May 2026
Unprompted review
Reply from Wren Kitchens - Durham
Hi Mateusz,
We're glad you found the experience beneficial and the hints helpful. It's great to hear our team member was professional. We appreciate your recommendation!
Warm Regards,
Callum
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