Wren Kitchens Reviews 

99,177
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(99,177)

8,142 reviews in the last 12 months

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Rated 5 out of 5 stars

Simon Mellor visit

Simon Mellor visited today, he was so helpful, understanding, making sure everything was right, measurements etc. Worked well with the builder. Thank you

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi SJ,

We're so happy to hear about your positive experience with our team member. It's wonderful that they were so helpful and ensured everything was accurate, and that they worked well with your builder.

Warm Regards,
Callum

Rated 5 out of 5 stars

Professional and knowledgeable

Natasha was friendly and very professional. She answered any questions we asked, being very knowledgeable.
Prior to coming to our appointment she rang as she was setting off, which was very helpful. Natasha is highly recommended.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional! Great problem solving!
Home measure prompt, with G Newbury very polite man.

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Wendy,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they were friendly, professional, and great at problem-solving during the home measure. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Adam

Adam, was on time and extremely polite. Didn’t rush through the measure. Was happy to chat with us and discuss ideas and if we wanted to move doors etc for the kitchen. We also spoke about other things other than the kitchen which was really nice. Very friendly and professional. Absolute pleasure to meet.

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Matthew,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were punctual, polite, and took the time to discuss your ideas thoroughly. We appreciate your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Darren Atkinson was great

Darren Atkinson was polite, professional and helped me with my questions. He also did what he had to do - measuring our house - with little disruption as I work from home. Great stuff

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jon,

We're delighted to hear that our colleague was polite, professional, and helpful with your questions. We appreciate you sharing your positive experience with us!

Warm Regards,
Callum

Rated 5 out of 5 stars

Gary Hickman came out and did an…

Gary Hickman came out and did an excellent job measuring for our kitchen. Very professional and friendly

27 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're delighted to hear about your positive experience with our team member. It's wonderful to know they did an excellent job measuring for your kitchen and were professional and friendly. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Chris tulip was our guy from wrens to…

Chris tulip was our guy from wrens to measure up the new kitchen wer ordering , he's was very efficient and quick measuring ,and chatted about how the process goes, and help install the wrens app ,very helpful

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Bernard,

We're so pleased to hear about your positive experience with our measuring service. It's wonderful that our team member was efficient, helpful, and provided a clear overview of the process.

Warm Regards,
Callum

Rated 1 out of 5 stars

AVOID: Poor quality product and poor service

Poor quality product. I am installing the items now. As a professional installer, the product is chipping off very easily between each screws. Very, Very disappointing. I could have ordered much better product from Wicks and much cheaper price compared to Wren.

The delivery person as damaged the items during delivery and walk off.

The store does not support the after purchased request.

27 July 2026
Unprompted review
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Reply from Wren Kitchens

Hi Amin Cho,

Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.

Warm Regards,
Callum

Rated 5 out of 5 stars

Exceptional customer service

J Lomax was so polite and professional. He was very respectful of our property and was more than happy to answer any questions we had. His customer service was exceptional.

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Bernadette,

We are so pleased to hear about your positive experience. It's wonderful that our team member was polite, professional, respectful of your property, and happy to answer your questions. We appreciate your kind words about the exceptional customer service.

Warm Regards,
Callum

Rated 5 out of 5 stars

No issues whatsoever

No issues whatsoever, friendly and efficient, very happy 😀👍 thanks W. Johnston

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mark,

We are so pleased to hear that everything went smoothly and that you had such a positive experience with our team. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Exceptional Service from Natasha - Customer Services

I am writing to share my excellent experience with Natasha from the customer services team.She was incredibly helpful and took the time to listen to my issue fully. My problem involved a unit that was not fitting correctly, and some extra panels that were needed and she resolved it quickly and efficiently. To my surprise, she also offered a goodwill gesture for the inconvenience caused. Natasha turned a stressful situation into a positive experience with her professional and caring attitude. She is an asset to your team. Thank you, Natasha!

14 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Naqiyah,

We are delighted to hear about your excellent experience. It's wonderful that our team member was incredibly helpful, listened to your issue fully, and resolved it quickly and efficiently. We appreciate your kind words.

Warm Regards,
Callum

Rated 5 out of 5 stars

Ben and Andre delivered our bedroom…

Ben and Andre delivered our bedroom today. Absolutely lovely guys, very professional and speedy!! They had a good work out so due a well earned rest!! Thank you so much. Would Absolutely recommend 👌

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Vanessa,

We are so pleased to hear about your positive delivery experience. It's wonderful that our team members were professional and speedy, and we appreciate your kind recommendation.

Warm Regards,
Callum

Rated 5 out of 5 stars

Lee Mills is very punctual .friendly

Lee Mills is very punctual .friendly. helpful. good advice given ..Also an extremely likelable chap. that puts you at ease immediately.

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Marie,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was punctual, friendly, helpful, and provided good advice, putting you at ease immediately.

Warm Regards,
Callum

Rated 5 out of 5 stars

We needed to get in touch with Wren…

We needed to get in touch with Wren around a refund for a piece we didn't need - our query was handled by Bethanie who was brilliant throughout the process- from hanfling the unitial query through to keeping us informed of progress. Great service all round

27 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Simon,

We're so pleased to hear that our team member was brilliant throughout the process, from handling the initial query to keeping you informed of progress. It's wonderful to know you received great service all around. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

We visited Wren in Huddersfield and met James Duffy

We visited Wren in Huddersfield and met with James Duffy who was very professional and very efficient. The design process was very thorough and helped is make our decision. Although we did not progress with James / Wren, there was no force to use Wren and the whole experience was really good.
Even when we informed James that we are going elsewhere (we wanted a free standing kitchen, something Wren don’t do), there was not pushy sales experience.
Thank you to James and his team.

25 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ade,

We're delighted to hear about your positive experience with our team. It's wonderful that the design process was thorough and helpful, and we appreciate your kind words about the non-pushy sales approach.

Warm Regards,
Callum

Rated 5 out of 5 stars

Tayou was polite and personable.

Tayou was polite and personable.

28 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Bernadette,

We are so pleased to hear that our team member was polite and personable. Thank you for your kind feedback and for sharing your positive experience!

Warm Regards,
Callum

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