Wren Kitchens Reviews 

102,408
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 10,652 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful, polite, and professional staff who handle deliveries, installations, and home surveys with great care and efficiency. People often note that the overall service is remarkably smooth, and showroom designers take ample time to understand their personal needs and preferences. However, some people mentioned that product quality fell short of expectations, pointing out specific issues like peeling paint and damaged items upon arrival. Some reviewers were not happy with customer service and aftercare teams, finding it difficult to get proper support when trying to resolve these unexpected problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient designers and delivery... See more

Service

Customers had positive experiences with service, frequently highlighting the professional and efficient home... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising polite and efficient staff... See more

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. While... See more

Delivery service

Reviewers highlight ambiguous aspects of the delivery service, with many customers praising the friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two men who delivered our kitchen were fantastic, so professional, quick but taking care and everything was stored really neatly with no mess. One more important thing, they helped me out with so... See more

Company replied

Rated 5 out of 5 stars

ORDER - 50847129 Ben and Dan both did a brilliant job. Neatly stacked with no fuss. We'll done guys. Pity that the company could not accommodate a change in the delivery date ( and no we c... See more

Company replied

Rated 5 out of 5 stars

We were very happy with Granite Perfectionists and Steve Fassam who fitted our quartz worktops. Steve and George arrived really promptly. Carefully checked the site of the installation and were e... See more

Company replied

Rated 5 out of 5 stars

J Williams who delivered our wardrobes was fantastic, call an hour before hand, very polite and respectful. Didn't cause any damage what's so ever while delivering very heavy boxes and we have a twist... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

102K reviews

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4.4

All reviews

(102,408)

10,624 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daniel Halton arrived right on time

Daniel Halton arrived right on time. He was professional and efficient throughout appointment

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jeanette,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was punctual, professional, and efficient throughout the appointment. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Jordan Taylor was able to answer any…

Jordan Taylor was able to answer any questions I had about Wren and their kitchens, he arrived on time exactly when he said he would after the reminder call earlier in the morning. Was able to take measurements from the kitchen in no time at all

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jordan,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were able to answer your questions, arrived punctually, and efficiently took measurements.

Warm Regards,
Callum

Rated 5 out of 5 stars

Very good experience with gavinder

Very good experience with gavinder, very nice guy and gave some good ideas

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mohammed,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was very nice and provided some good ideas. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 1 out of 5 stars

missing items, items shown in the design images but not included in the listing, and incorrect charge.

I must say that my experience with Wren was extremely disappointing. There have been several issues, including missing items, items shown in the design images but not included in the listing, and incorrect charge.

When making such a significant purchase as a new kitchen, customers place their trust in the designer to ensure the order is accurate. Unfortunately, this process has involved multiple disappointments, and the custom service help was pointless as it was all my fault apparently for not understanding that some kitchen panel was just not included.

8 March 2026
Unprompted review
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Reply from Wren Kitchens

Hi Elena,

Thank you for your review. We’re sorry to hear you felt unhappy with parts of your journey, as we always aim to make the process as smooth as possible.

While we’re pleased everything has now been resolved, we’ll still look at your feedback to see where we can improve. We appreciate you sharing your thoughts with us.

Warm Regards,
Daniela

Rated 5 out of 5 stars

S Rehman took good measurement

S Rehman took good measurement and provide a lot of information about kitchen.
Very friendly person.

19 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're delighted to hear about your positive experience! It's wonderful to know that our team member took good measurements and provided a lot of helpful information about the kitchen, and was very friendly.

Warm Regards,
Callum

Rated 5 out of 5 stars

Mike was amazing and very professional…

Mike was amazing and very professional would definitely recommend

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sam,

We are delighted to hear about your positive experience! It's wonderful to know that our team member was amazing and very professional. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with O Firouzia during the initial home survey. He was professional, helpful and thorough, and took the time to explain everything clearly. The whole process was smooth, and we felt reassured that our property was being properly assessed.

Thank you, O. Firouzia, for your professionalism and help. It was much appreciated.

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so pleased to hear about your excellent experience with our team member during the initial home survey. It's wonderful that they were professional, helpful, and thorough, taking the time to explain everything clearly. We appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

S Rehman excellent !!!

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Razvan,

I hope you are well.

Thank you for your positive review! We appreciate the feedback given for the employee.

Warm Regards,
Callum

Rated 5 out of 5 stars

Very professional showed me and…

Very professional showed me and explained what he had done looking forward to the step he’s said they are a great team of designers

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Laura,

We're delighted to hear about your positive experience. It's wonderful to know that our team was professional, explained everything clearly, and that you're looking forward to the next step with our designers.

Warm Regards,
Callum

Rated 5 out of 5 stars

Wren kitchen measuring

The man from Wren Kitchens was punctual, polite, efficient and thorough. I would recommend him to friends.

12 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Rupert,

We are delighted to hear about your positive experience. It's wonderful to know that our team member was punctual, polite, efficient, and thorough. We appreciate your recommendation!

Warm Regards,
Callum

Rated 1 out of 5 stars

A complete waste of time

A complete waste of time. Had someone come to my house to do a design appointment, lasted a couple of hours.. he went away to create a design and never heard back. Contacted him and chased - nothing. Shame as we were ready to go but now looking elsewhere. Doesn’t bode well for the kitchen supply if you can’t even get past the initial stage.

4 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Gemma,

Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.

Warm Regards,
Daniela

Rated 5 out of 5 stars

SJeff did a good job surveying

SJeff did a good job surveying

19 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We truly appreciate your kind words and are so pleased to hear that our surveyor did a good job. Thank you for your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

S Jeff did a great job at our place he…

S Jeff did a great job at our place he was prompt and very thorough!

18 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Shreya,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was prompt and very thorough. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

5* service from C Tulip

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Daniel,

We are so happy to hear you had a 5-star experience with us. Thank you for your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Prompt and precise service

Prompt and precise service. Lewis our surveyor was very polite and carried out the survey for us

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sharon,

We're delighted to hear about your positive experience! It's wonderful to know that our team member provided prompt and precise service and was polite during the survey. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

M McCarthy went above and beyond for…

M McCarthy went above and beyond for us, showed us the measurements and explained very what the next steps would be, showed us all the photos he had taken, was very polite and easy to talk to, he even engaged with our daughter which was a nice touch.

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they went above and beyond, explained the next steps clearly, and were polite and easy to talk to. We appreciate your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Brilliant service from C Tulip

Brilliant service from C Tulip, fabulous talking us through what we might need to take into account

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Joe,

We're delighted to hear about your positive experience! It's wonderful to know that our team member provided brilliant service and offered helpful guidance. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

M Sabin was really nice

M Sabin was really nice, chatty and extremely professional. My dog would not leave him alone, looking for fuss and he was very patient with her. Nice guy.

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jill,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was nice, chatty, and extremely professional, and that they were patient with your dog.

Warm Regards,
Callum

Rated 5 out of 5 stars

Fast, friendly and professional

Lovely friendly guy out measuring up. Quick and professional service.

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sarah,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was friendly and provided quick, professional service during the measurement. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Daniel Halton.

Daniel Halton.
Measuring service.
Very good, very helpful.

20 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi David,

We are so pleased to hear that you had such a positive experience with our measuring service. Thank you for your kind words!

Warm Regards,
Callum

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