Wren Kitchens Reviews 96,071

John was great. Very professional and lovely to chat too. Great service will highly recommend to all my friends and family. Thank you John.

MathewSabin.Arrived on schedule,pleasent and knowledgeable.Recommend without any reservations.

Just had a site visit from Michael M, On time gave me an explanation on what he was here to do. He showed me & explained the plans in preparation for our showroom visit on 4th May.
On a personal note Michael was extremely pleasant & provided excellent customer service.

Arron visited us today and he was great measuring up for our new bedroom wardrobe’s very helpful polite young man
Looking forward to our appointment for styles and colours on Friday

that’s the best customer service I ever talk to
Thank you very much Reet
I wish all the wren kitchen staff should be like you

I contacted customer services because I could find no information about ordering 2 extra shelf brackets on line. Jordan was extremely helpful but it took him ages to find the information too. He kept me informed and kept apologising for the delay. He took payment and arranged delivery on a day convenient to me. He was excellent but I'm sure I'm not the only customer wanting to order extra items so information on the app or website would be helpful.

Andrew H came and gave brilliant advice. Struggling to get wardrobe to fit, can’t thanks him enough

David T came to measure for wardrobes. Telephone prior to arrival with estimated time, very respectful and completed the job efficiently.

I spoke to Mia who’s was pleasant well communicated and professional today with my query.
I am delighted with her positive and helpful advice and my query was resolved quickly and professionally
Thank you Mia you are a credit and an asset to Wrens Customer Care.

Another week has gone by and still absolutely nothing from Wren. No update, no explanation, no contact at all. It’s incredibly frustrating being left in the dark after paying for a service that should be far more organised and communicative.

The lack of communication is the biggest issue — once they have your order, it feels like you’re completely forgotten. Weeks pass with no progress and no one seems accountable or willing to respond.

Based on this experience, I would strongly advise others to think carefully before choosing Wren Kitchens. The service simply hasn’t matched expectations, especially when it comes to keeping customers informed.

Do not choose this company if clear communication and reliability matter to you.

Nicholas was really helpful, really smooth process to order replacements

From the ordering to the delivery was such a easy process,from Mohib in the sales team to Ben and Dan the delivery team all was a first class service

Delivery guys were great and placed the items where we wanted and took great care with everything.
I couldn’t ask for more.

Wren damaged our front door upon delivery, they admitted fault at time it happened,

They took weeks to reply to me, then have tried to lie and say that the man pulled it off whilst opening the door despite the handle not being a pull down handle, they then tried to say it was not fit for use the handle however it absolutely was,

The agent then proceeded to be rude and put the blame on me for not fixing it quick enough and says as a homeowner this should be my priority not for them to fix

The whole situation has been awful, when it came to ordering kitchen I’d get phone calls, updates, could speak to anyone at any time,

As soon as there is an issue they don’t want to know and they pass fault to customers despite photographic evidence and the driver admitting it,

I would honestly avoid at all costs if you care about your home and after care! - 4 weeks and still no resolution and just takes ages between each response

Amazing customer service, Tereza at the Stevenage showroom was super helpful, patient and pleasant. Perfect delivery timing, with a really nice delivery team. Had a little thing missing, but solved immediately via de app. We love our new kitchen! Based on our experience, would highly recommend.

Andrew H came to measure up right on the time I was advised after calling ahead to confirm on his way.
Very pleasant gentleman who seemed knowledgeable with the job in hand and Wrens generally. Great customer service and a credit to Wrens.

Delivery was on time. Dawid and his colleague handled the kitchen carefully and stored it neatly in the garage. They were both polite and courteous.

Joseph was very helpful and professional and dealt with my missing delivery items swiftly.

Bedroom unusable for 10 days due to missing parts & very poor after‑sales service
Our experience with Wren Kitchens’ fitted bedroom has been extremely disappointing, not because of the product itself, but due to serious failures in delivery, installation, and after‑sales communication.
The bedroom installation was due to start on 15 April, but the fitter arrived to advise that several integral components were missing, including key structural parts. As a result, the installation could not proceed, and we were left with no usable bedroom furniture. On the fitter’s advice, the bed was not assembled because the space was needed for completion once parts arrived.
Due to Wren’s error, we were without a usable bedroom for around 10 days, sleeping on a mattress in another room, rearranging furniture, and storing clothes in bags/boxes. We also took time off work unnecessarily for an installation that could not go ahead.
What made this significantly worse was the after‑sales communication, which was frankly shocking:

Repeatedly asked to call head office ourselves, despite the issue being caused by Wren
Multiple contradictory and automated emails with no clear information
Installation dates changed several times without explanation (including being moved to over a month later, then suddenly changed again)
Delivery times changed at the last minute (afternoon → morning), forcing further disruption
Being asked by the delivery team to confirm whether the delivered items were “what was missing”, which should never be the customer’s responsibility
Emails stating things like “installation officially underway” while the bedroom was completely unusable

Before purchase, communication was constant and proactive. Once problems arose, ownership disappeared entirely.
The lack of coordination between the store, head office, delivery team, and fitter caused unnecessary stress and inconvenience, all due to missing items supplied by Wren in the first place.
At the time of writing, compensation is still “under review once installation is complete”. Given the disruption, loss of use of a bedroom, wasted time, and poor communication, this experience has fallen well below what I would expect under the Consumer Rights Act standard of reasonable care and skill.
I would strongly advise anyone considering Wren to factor in the risk of poor after‑sales support if anything goes wrong.