Wren Kitchens Reviews 

Amanda couldn’t have been more helpful and my replacement item will be here in one week. Excellent customer service again from Wren

L Albrow measured our kitchen and bedroom
Very efficiently, all done to high standards

C Smith was lovely, friendly and so polite. Very thorough and was a pleasure to deal with. Nothing was too much trouble and was very knowledgeable in answering all of our questions. Thank you C Smith

L Albrow measured our kitchen was very polite and professional
Credit to wren

Mr Tulip was very professional & efficient but made time for my interruptions & questions

T Moyo was very thorough, friendly and helpful.

Unfortunately our kitchen designer made multiple mistakes between creating the kitchen in front of us and putting the contract together, which we didn't pick up on. Why would we check a fridge, drawers and handles were included in our order when we selected them with him?!
Customer service is awful, I've spent around 2 hours on hold over a couple of calls unable to get anyone to help me. I emailed and a week I got a reply saying that as we had to emergency purchase a fridge and handles they can't help in any way. Didn't even mention the drawers issues.
We might as well have gone with DIY kitchens if we had known that the design service Wren offer is so flakey.

The fitters did a amazing job with the worktop

Robyn and Kyle did a great job delivering our kitchen today - both were very cheerful and helpful!

Samuel was very helpful and corrected the order and sorted a suitable delivery date

We had a visit from Georgina Urry who came to measure the bedroom. She was punctual and on arrival offered to remove her shoes before proceeding. Georgina was polite, efficient and a pleasure to work with.

Excellent kitchen measurement appointment with G Newbery today. He was in and out in a jiffy, really personable guy who clearly had a lot of experience and knew what he was doing. Made me feel a lot less nervous about the whole process. Thank you so much!

We had a small issue with the ventilation above our hob.
Eric from Wren customer care was very under and managed to sort the issue with no extra charge.
He was very helpful and gave excellent customer care.

The guys were so efficient and friendly..made sure I was happy where the boxes etc were stored and made sure I had a walk through. Nice guys a credit to Wren

Thanks Jay, very pleasant professional

I spoke with Richard this morning, he was polite, professional knowledgeable and extremely helpful. There was no messing about with replacements and we organised a delivery date on the telephone. Many thanks Richard for making the wren experience a great one

Lee Albrow came today to measure up for my wardrobes, he was early but called first to check I was home, very helpful and knowledgeable as I ask lots of questions! Lovely bloke

Thandazani moyo. Cery helpful great work

T Moyo. Arrive on time friendly and really informative.

Wowww! I see I’m not the only disgruntled customer!

So for context, I placed an order with Wren Kitchens a few months back at their Blackburn show room. Design process went well…. That was until I started getting the opinions off others. I have a lot of family/friends in the trade business, and as soon as I told them I had placed an order with Wren, I was hit with multiple “ooohh I wouldn’t have done that if I were you” which obviously made me questions why. All in all I heard a lot of horror stories about them, hidden charges, poor delivery, damaged items and funnily enough them being really expensive! So I dug deeper and started researching.
Lo and behold what I found scared me! MULTIPLE bad review social media pages AND these very recent reviews on trustpilot.

I had been sold our kitchen based on a sales pitch and was told “well what you want would normally cost around £14000 (I think it was something like this) but with wrens saving (and a few clicks if his buttons) I can get the price down for you” it eventually came to roughly £7.5k, bear in mind my kitchen is tiny - not much bigger than 3.5 meter squared. Thought, ya know what I like the kitchen (though not exactly what I wanted) let’s go for it.

Just to clear that I up, what I actually wanted was gold accents to my kitchen, but that would have cost £3k more for a few gold strips - so we were advised to settle for copper 🤷🏻‍♀️

Anyway, Once we started looking into it on the advise from family and friends, I found I could get the same kitchen AS STANDARD from other kitchen suppliers, so that wasn’t even with a “saving” it was that price anyway 😡😡 So what exactly wren were supposedly saving me £6.5k on I’ve no idea. I understand sales pitches but of this lever, it left a sour taste. Add to this the social media pages and reviews, safe to say I didn’t want to continue with me order.

I emailed them, and after some passive aggressive emails back and forth and reasons from Wren why I shouldn’t go with Howdens, I received an email stating I would be refunded my deposit as I told Wren the damage had already been done.

This is where I’m now beyond irritated!
So i received an email with a screenshot stating my refund had been processed, with the tag line “didn’t like the wren sales process and has been talked out of it by family members” absolutely I’ve been talked out of it, but your actions and reviews haven’t helped with that.

Well the refund process is a lie isn’t it Wren? Because I’ve spoken to worldpay and my bank each day who have no record of any incoming or pending refund. In fact the screen shot doesn’t show a refund authorisation code or confirmation that the refund has been processed, just that the showroom have sent it to head office.
This was the 14th September and it’s now the 23rd - I’ve submitted a complaint via my “hub” and I’ll be on the phone shortly to the point of harrassment if I don’t receive my refund today.

If I could give any advise, I’d avoid, and I’d absolutely do your research before purchasing a kitchen with them.