We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
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A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
655K reviews
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Sales azsistant heather was extremely…
Sales azsistant heather was extremely helpful and put us at ease' we will defo come back to same store to buy next suite for our house' heather deserves all the praise we give her.
Paisley store
1 August 2026
Looked after by Jay
Looked after by Jay - she looked after us really well and made the whole purchase process very straightforward.
1 August 2026
Great service today whilst browsing the…
Great service today whilst browsing the store. Simon was very attentive and not pushy in the slightest. And helped us with all our questions.
1 August 2026
Gary was very helpful straight to the…
Gary was very helpful straight to the point and made ordering and picking the sofa easy.
1 August 2026
The salesman was great
The salesman was great. Very chatty and welcoming. A real credit to your company. 10/10
1 August 2026
Great customer service
When entered the store we were met by Farzana who was very friendly without being pushy. We were left to look around at our leisure, when we wanted for help Farzana couldn’t have been more helpful. It was nice to be in a national store that gave such good customer service.
1 August 2026
Really easy experience to order online
Really easy experience to order online.
Wish they included the removal of an old sofa but sadly they don’t anymore.
1 August 2026
Very friendly young man, named Anthony
Very friendly young man, explained everything in detail. Came away feeling very happy
1 August 2026
The customer service was great as I was…
The customer service was great as I was shown all the aspects of the product I was buying. The patience which also followed was amazing to receive as a customer and I was able to purchase my new couch confidently, knowing It was what I wanted.
25 July 2026
Good customer service
Sales consultant was very efficient and knowledgeable. Gave us full details on our purchase and answered all our questions. Would certainly recommend DFS .
1 August 2026
Moinul treated us like family and made…
Moinul treated us like family and made us feel very special and appreciated. Very nice man. Thank you for your attention to us.
1 August 2026
Great service good selection
Mike was very helpful, he listened to my needs and gave me options that suited them
1 August 2026
Very helpful
Ant at the store in Stockport Peel Centre was very helpful. Explained the different cushion options, when throught the care package.
1 August 2026
Mark
Mark, at the MK store. was extremely helpful, explaining all about the furniture involved and its care. He didn't rush us or pressurise us and seemed genuinely keen to be as helpful as possible. Mark explained in full the process for paying by finance so that we left the store with confidence. The overall service was excellent. My wife was even presented with a coffee!
1 August 2026
Jackie was amazing
Jackie was amazing, she was so friendly and helped us pick the right sofas and helped guide us along every step of the way.
1 August 2026
The lady in the shop was great
The lady in the shop was great, very informative and knowledgeable.
25 July 2026
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