Friendly , informative staff. Not pushy, give you space and time to decide. Clearly explained everything regarding our purchase. Karen at the Barrow branch was extremely patient. This is our seco... See more
Company replied
Location
Switch locationHindpool Road, Hindpool, LA14 2PD Barrow-in-Furness, England, GB
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See what reviewers are saying
Having established that we were just looking, we faced a fantastic choice of sofas. We soon found one we liked and Ryan came over to tell us about it. He was very helpful, giving us all the details ab... See more
Company replied
Brilliant company who explains everything to you and are clear on prices and delivery. Couldn’t do enough to help us and make sure we were happy with our purchase. Brilliant staff and service.
Company replied
We had a great experience at DFS thanks to Karen. She was incredibly patient with us while we took our time trying to make up our minds, and she never made us feel rushed or pressured. Her friendly, h... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hindpool Road, Hindpool, LA14 2PD, Barrow-in-Furness, England, United Kingdom
- 0333 999 9537
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service
Great customer service, Karen in Barrow in Furness was helpful, friendly and made everything easy.
31 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Lovely young man, helped me buy my sofa, very helpful and professional.
7 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The customer service is second to none
The customer service is second to none very helpful
7 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great service from Ryan at Barrow in…
Great service from Ryan at Barrow in Furness Store
6 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sale was easy and sorted out…
The sale was easy and sorted out quickly. Staff very knowledgable
2 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience, Callum was very helpful throughout and easy to deal with, very informative, happy with our purchase of our new sofa
5 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thanks for your lovely feedback, we’re glad to hear Callum met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent freindly helpfull and very…
Excellent freindly helpfull and very informative about products
5 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Brilliant company who explains…
Brilliant company who explains everything to you and are clear on prices and delivery. Couldn’t do enough to help us and make sure we were happy with our purchase. Brilliant staff and service.
3 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Friendly & patient staff.
Friendly , informative staff. Not pushy, give you space and time to decide. Clearly explained everything regarding our purchase. Karen at the Barrow branch was extremely patient. This is our second purchase from DFS in 18 months and great service each time.
2 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
I was very impressed with the overall…
I was very impressed with the overall experience. The process was completely straightforward and, importantly, there was no sense of pressure or persistent sales follow-up.
The staff were consistently cheerful, courteous and professional, while being readily available to assist whenever required. All the information I needed was provided promptly and clearly, making the decision-making process both easy and reassuring.
The order itself was processed efficiently, with everything handled in a professional and organised manner. Overall, a thoroughly positive experience, and one I would be very happy to recommend.
1 September 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello Bob,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Matt was absolutely brilliant and very…
Matt was absolutely brilliant and very helpful and informative.
26 August 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Excellent service- store manager and…
Excellent service- store manager and Karen were very attentive and explained everything
28 August 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Stuart the salesman was excellent no…
Stuart the salesman was excellent no pressure no rush . Really pleased with the couch .
28 August 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
very helpfull
28 August 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Staff we're very friendly
Staff we're very friendly. And helped us decide of the perfect sofa for me any my other half, didn't rush us into a decision. Came in to look then returned the next day after looking else where
16 May 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales person could not have been…
The sales person could not have been more helpful and knowledgeable, even though he acted extremely professionally throughout he was also very witty and made us feel at ease during the whole sofa purchasing experience.
27 August 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
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