We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
655K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was very professional
The service was very professional, fast and friendly. Damian answered all my questions.
31 July 2026
Reply from DFS Furniture
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
We were looking for two smaller sofas…
We were looking for two smaller sofas due to lack of space. Went to dfs patchway and saw one sofa that was an ex display and another one that was more expensive. Daniel the sales rep took the trouble to ring around other stores and managed to get us another ex display in the same range! Not only did he save us money but was knowledgeable, professional and attentive at all times. Fantastic service!!!
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
I found what I was looking for although…
I found what I was looking for although it took time. But I am happy with it.
31 July 2026
Reply from DFS Furniture
Good afternoon Mrs Agbontaen,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
The lady who help me was very polite…
The lady who help me was very polite and very knowledgeable. Took her time and answered all my questions.
31 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Sofa
Staff was friendly and helpful explaining everything about my knew sofa I bought and when I would expect my delivery and how they would deliver it and make sure everything was ok
31 July 2026
Reply from DFS Furniture
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
He was very knowledgeable and…
He was very knowledgeable and professional and was a really nice person
31 July 2026
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Great service by moinul ay becktom
Great service by moinul ay becktom. Exceelnt xustomerse serbuce
31 July 2026
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff - took their time to explain all details of the settee and all products that where included - would recommend thank you
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful lady showed me all rhe…
Very helpful lady showed me all rhe options and explained everything to me.
31 July 2026
Reply from DFS Furniture
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very warm and welcoming in there
Very warm and welcoming in there. Helped us pick the right sofa that we needed and the staff were incredible
30 July 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Knowledgeable & friendly staff
Knowledgeable & friendly staff. Great customer service. Purchase went smoothly & efficiently.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Took my money but then cancelled my…
Took my money but then cancelled my order. I’m still waiting for my refund. Quick enough to take money very slow in putting it back. Would not recommend this site.
30 July 2026
Reply from DFS Furniture
Good afternoon Mitchell,
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not. This decision is not made by DFS and we offer our sincere apologies if you are disappointed with the decision made. As with any retailer, refunds can take up to 10 working days to be received once raised.
Kind Regards,
Holly M
DFS Customer Support
Customer service was outstanding
Customer service was outstanding. I also liked the fact there was no hard sell but Sean was very interested in making sure the couch was right for me and my needs.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Sales lady was very good
Sales lady was very good, not pushy and we did a deal quickly. That's how I like to do business,person to person//TO
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Much prefer to dealing in a physical shop than Internet. Cant beat trying things out or considering new ideas when on site.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine E
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.