I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He... See more
Company replied
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Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everythin... See more
Company replied
Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... See more
Company replied
Ciara helped us today in the Belfast store. She was exceptional from start to finish. She guided us with a professional and friendly manner and did not make us rush. Her customer service skills can no... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendly helpful staff
Getting to sit and try the sofa was great. Eva who sold us the sofa was fantastic really nice interaction with her, really knows the products well. Friendly and very informative. Very happy with the sale.
16 August 2026
David our salesman was a lovely…
David our salesman was a lovely friendly guy who really knew his stuff. Felt very confident in buying from him.
16 August 2026
Staff were extremely helpful and made…
Staff were extremely helpful and made the purchase very simple and explained everything thoroughly
16 August 2026
David was efficient and helpful in…
David was efficient and helpful in helping me purchase a sofa. Highly recommend
16 August 2026
Lorenza Sofa
Robin was easy to deal with, explained everything and made the purchase very easy and straightforward, pleasure to deal with.
15 August 2026
Ciara was brilliant
Ciara was brilliant, delivering all the information we needed promptly and efficiently 10/10 service
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very disappointed
They can tell customers that the light can make you purchase can have a different colour than what it was in there showroom
8 August 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you for taking the time to share your review with others.
We are very sorry for any confusion or frustration cased. We do advise that different lighting can alter the view of a sofa. For example, the same sofa can appear different in warm light cool light and natural lighting.
If you do need any assistance, please do call our team on 03339999777 and they would be happy to see how they may be able to assist.
Kind regards,
Jordan
DFS Customer Care
Our experience was fantastic today at…
Our experience was fantastic today at DFS! Thomas was brilliant so friendly and easy to talk to. He listened to exactly what we wanted and was so helpful! If we need anymore furniture we will be back to Thomas!!
14 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Thomas was great help and very good to…
Thomas was great help and very good to deal with
13 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very positive experience
I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He answered all my questions and made the whole process easy and enjoyable. If I ever buy another sofa I'll be straight back to see him!
14 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Thomas.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Large selection of furniture and helpful friendly staff, have been a previous customer
7 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Ciara helped us today in the Belfast…
Ciara helped us today in the Belfast store. She was exceptional from start to finish. She guided us with a professional and friendly manner and did not make us rush. Her customer service skills can not be faulted, what an asset to your Belfast store.
14 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ciara.
Kind Regards,
Jordan
DFS Customer Support
Our visit to Dfs belfast
We had Thomas help us pick out the perfect sofa for our family. Everything was very easy and straight forward. Thomas helped with all our questions and we are very happy with our new sofa.
14 August 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Thomas met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
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