DFS Furniture - Belfast Reviews 9,974

Sean at Boucher road DFS was so lovely. We were in a rush have the furniture delivered so arranged our own delivery and staff assured with that.

Staff were very good. Couldn’t of been any better in every aspect.

Sean was ever so helpful in helping me choose exactly what I was looking for professional & knowledgeable with all information I needed

We went midweek at a quiet time and had plenty of time to look at the wide range of sofas available. Staff were extremely helpful and explained the process in detail from start to finish

Fantastic showroom with plenty of sofas on display, plenty of options for all furniture and friendly staff

Most appalling experience ever regarding retail in my life.I Don’t really know where to start but the service that we received was absolutely appalling. This is to do with ability to contact someone and DELIVERY issues.Delivery of items took 16weeks plus and not the 12 that I was told but anyway
Our order was arranged to be delivered….. no one showed up and no one contacted us …. I do have to say that on the morning of the first planned delivery I myself contacted customer services to say I hadn’t received a delivery time slot but the girl assured me it was scheduled for delivery that day ….. so like a fool I waited in all day only to be disappointed. No one even contacted us until several days later ….I was adamant that they would contact me as I was done with running after them … They made contact and arranged another delivery date …. Day of delivery came and yes the guys appeared but then found out that they weren’t happy to come up my driveway as it has overhanging trees and these would possibly damage their newly boxed van …..so off they set … they did tell me that someone in a smaller van would deliver it but they didn’t know when . On the Monday morning a van turned up in my yard with the delivery…..no prearranged day or anything …. Just by luck I had just arrived home…... Have to say two lovely guys …. Not their fault they just turned up as instructed by their boss . A lot of things happened in this order and I’m still awaiting written confirmation via email to say that the delivery cost has been refunded to my account which I had to fight very hard to get
Should I never have any furniture I would never ever use them or in any way recommend them which is a shame for they do have some nice things . In my opinion they need to make it easier to contact the local store….. it can take up to 72 hours for someone to call you back and then it’s not usually when it’s convenient .I’m sorry I ever went there .

Friendly service well explained

The person I spoke to on the phone was very knowledgeable about the sofa bed I purchased. She was able to answer each of my questions quickly because of this I made a purchase. Just waiting now for my sofa to arrive.

Thomas has helped us witH many purchases over the past six years, and every experience has been excellent. He is always professional, knowledgeable, and incredibly helpful, taking the time to answer our questions and make the whole process straightforward. Nothing is ever too much trouble, and his friendly approach makes dealing with DFS a pleasure. We really appreciate his outstanding customer service and wouldn't hesitate to recommend him. Thank you, Thomas, you really are a credit to the company
A & D

Staff was very welcoming especially Eva , we've been with DFS for years and we highly recommend them.

Customer service was at very high standard. Very kind man explained everything and answered all my questions. I’m very satisfied with customer service. Well done and Thank you so much.

Very kind and took his time with us, made sure we were happy with our choices

The man that helped us was absolutely amazing he helped us with everything and helped us pick our perfect dream sofa

Helpful and informative support by the associate. Transparent of all costs throughout

Thomas was great. Very efficient and knowledgeable in all aspects. Explained everything in great detail

I think the sale Assistants name is Kerry .. She was very helpful in everyway.. Very polite very pleasant and explained every detail about my Sofa .. So thx Kerry

Well laid out showroom, lots of choice with helpful friendly staff

We recently bought a sofa, had a great experience from start to finish. Sean was incredibly helpful, friendly, and knowledgeable, taking the time to answer all of our questions and helping us find the perfect sofa without any pressure. The customer service was excellent, and the whole process was smooth and easy. Thank you, Sean, for making it such a positive experience. We can't wait for our new sofa to arrive.

Having perused the showroom we were approached by Kerry and asked if she could assist us in anyway. Kerry’s knowledge of the different sofas and the materials they are available In was impressive. Having decided to purchase her professional manner discussing the various options was second to none.

Great, friendly customer service - zero pressure, zero stress!!
Thomas was very informative & never felt rushed to make decisions.
Thomas took his time to talk through all possible options from the fabrics to the electrics.
I will definitely be a return customer due to my positive customer service experience. Thank you Thomas.