DFS Furniture - Ashford Reviews 

I was served by Pyria and she was very helpful with telling me about the product allowing me to make the right choice for myself

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I purchased a corner sofa from DFS, thinking they would know what was best.

When it arrived, the engineer had forgotten to put the feet on, so an appointment was made and they returned a few days later to fit them.

We then noticed that the cushions were continually looking flat, misshapen and tired. We didn’t expect this from a brand-new sofa. We contacted DFS and were told that this was because the cushions were fibre-filled. We were advised to change them to high-density foam, which we agreed to, and we paid an additional £175.

A few weeks later, we received an email saying that we had been sent a refund. We were then told that the manufacturer didn’t offer replacement foam filling for our sofa and that we would need to find an upholsterer ourselves.

After speaking with the manager at DFS, we were told there was nothing they could do and that it was down to us to sort the problem out ourselves.

I have decided to leave this review because I feel we have been left with a problem that we now have to resolve ourselves, despite following the advice given to us by DFS and paying an additional £175 for the recommended change.

If you are considering buying from DFS, I would advise you to be careful and make sure you fully understand the type of filling in your cushions and what support is available if you experience problems.

Freddie introduced himself and showed us around the store then left us to browse which was very good of him. Once we’d made our decision to purchase we were made a coffee and greeted warmly by Freddie’s colleagues. The knowledge and understanding that Freddie has far exceeded our expectations and he made the whole process pleasant and we are excited to receive our new sofa. Thankyou to Freddie and the team at Ashford DFS!

Today we took our disabled daughter to buy a large chair / small sofa. The shop was very busy but the staff were super efficient at looking after everyone. We were offered coffee whilst we waited and could not have been happier.
When Freddie finally became free he was most knowledgeable and helpful and a pleasure to work with. He soon realised that it was Rachel that was buying the sofa and very much involved her in all of the conversation. He was a credit to himself and the company. As a family we have brought from DFS before and after today see no reason not to again.
Thank you all.

I was greeted by Freddie in Ashford upon arrive. He was friendy and cheerful the whole time. He spent some time with me making sure I understood things and was more than happy to answer any question I had.

We made 3 visits and the staff were very helpful and patient with us on each occasion . We had very unusual requirements and needed help finding the right solution .

Such a good experience. Fred was amazing. Kind, informative and easy to ask questions to. 10/10 service. He made the whole process easy and so excited for sofa to be delivered.

The staff was friendly, helpfull and also gave u time and space to make decisions, even made us a coffee 😀

Lovely sales staff

The staff are well dressed clean and very efficient, made sure we had choices and that all information was correct and up to date

Great service, very friendly staff, super helpful and knowledgeable. Overall excellent experience, didn't feel pushy and got the perfect sofa.

The young man who served us was brilliant he was so polite and friendly and made the process of choosing our sofas very easy,it was in fact a very enjoyable experience that’s why we came to DFS for our 3rd sofa..

Emily was very helpful and very pleasant. She covered everything. Service was great.

Priya was really helpful and made the purchase really simple. Now we can't wait to receive our sofa!

Great experience - good level of information about the products. Friendly service

A fantastic salesman by the name of Freddy. Extremely knowledgeable and friendly, a real asset to DFS

Was explained all about furniture was buying and all information given was well presented

The sales people were friendly, helpful and patient.

Freddie was very welcoming and helpful

We were looked after by Freddie and Brad who were both amazing and really went the extra mile to make sure we knew exactly what we were getting when buying an ex customer sofa (along with our other sofas!)
We find service has really gone down hill massively in the retail sector and both of these guys were exceptional and went above and beyond our expectations