Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with.... See more
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Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informativ... See more
Company replied
We have just bought furniture at dfs ayr was a great experience looked after very well everything explained & all done by a lovely lady who was very helpful.
Company replied
From the moment you walk through the doors your met with a smile and asked if you need any help or are you just looking. When you have found what your looking for a staff member will help you all the... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Purchase of settee
Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with. Look forward to receiving suite eventually.
23 August 2026
Very informative well mannered kind &…
Very informative well mannered kind & answered all my questions
14 August 2026
The lady in the shop was friendly…
The lady in the shop was friendly supportive and explained everything in easy to understand terms
15 August 2026
Anthony was very professional and…
Anthony was very professional and efficient, excellent knowledge and very easy to deal with. Fantastic customer service
22 August 2026
Very positive experience.
Very positive experience.
Anthony was very friendly and professional. Explained all about the delivery, protection and insurance processes. Very helpful without giving us the hard sell.
22 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and highly recommended the…
Very helpful and highly recommended the experience was a pleasure and nothing was too much bother just all and all very relaxing would highly recommend
22 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Pink Sofa Club 🎶
Found a sofa that I wanted at a great price in the sale. This is the second sofa I have had from DFS. Marty the staff member at the store in Ayr was very helpful, efficient and not pushy. I would definitely recommend this store to my friends
21 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful staff member
Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informative and very pleasant person. Excellent service.
21 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Anthony was very helpful when trying to…
Anthony was very helpful when trying to purchase new furniture. Explained everything in detail what was required to know.
21 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Y friend and I went into buy a new…
Y friend and I went into buy a new suite. Janice for her caravan and I for my home.
The girl was very helpful and patience and polite.
Made us tea and coffee and helped us make our choices.
Would definitely return to the store for future purchases
21 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Nice store and good staff.
21 August 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Anthony was very knowledgeable and…
Anthony was very knowledgeable and helpful, we had a laugh also. Looking forward to receiving our sofa.
20 August 2026
Reply from DFS Furniture - Ayr
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful without being…
Staff were very helpful without being intrusive. Everything was very well explained and all staff were patient
20 August 2026
Reply from DFS Furniture - Ayr
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were really helpful…
Staff were really helpful and the buying process was really straightforward.
19 August 2026
Reply from DFS Furniture - Ayr
Hello Scott,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I was shopping for a new sofa
I was shopping for a new sofa , chair recliner was unsure what would be best for me as an older person, the staff I dealt with were extremely helpful and polite they took time to show me a lot of options then left us to make up our minds I eventually purchased two leather recliners and a foot stool in a denim blue will be lovely with my new carpet would recommend dfs staff above and beyond service 5 out of 5
17 August 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We have just bought furniture at dfs…
We have just bought furniture at dfs ayr was a great experience looked after very well everything explained & all done by a lovely lady who was very helpful.
18 August 2026
Unprompted review
Reply from DFS Furniture - Ayr
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reclining Chair
Very pleasant young lady who had a good knowledge of all the chairs we looked at
11 August 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Marty and Amanda in the Ayr showroom…
Marty and Amanda in the Ayr showroom helped us pick a new sofa! They were friendly, patient and knowledgeable!
Lovely store to visit!
17 August 2026
Reply from DFS Furniture - Ayr
Good Morning,
We are really happy that Marty and Amanda met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The salesman was very efficient and…
The salesman was very efficient and pleasant making sure we were happy with our order…. highly recommended….looking forward to our new suite 😊
16 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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