We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
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Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
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A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
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I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
655K reviews
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Excellent furniture quality and top class customer service
The furniture quality is excellent and customer service is top class.
3 August 2026
We are very grateful to Linda in…
We are very grateful to Linda in limerick who made it so easy to purchase our new sofa. She was so pleasant and helpful. She gave us great attention and answered all our questions.
3 August 2026
I didn’t feel rushed and was understood…
I didn’t feel rushed and was understood when I asked lots of questions.
3 August 2026
Jacob at Carlisle DFS was very…
Jacob at Carlisle DFS was very knowledgeable, friendly and helpful
3 August 2026
Paul was great, very patient and knowledgable
Paul was great, lots of patience and very knowledgable.
3 August 2026
We found the perfect Sofa for us and…
We found the perfect Sofa for us and then to buy the Sofa on the website was fairly easy , DFS have a fantastic range of products and you can't go wrong with them.
3 August 2026
Fantastic
The lady on phone was lovely and clear explaining the sofa. She was very patient and understanding our needs. This is our 3rd sofa from dfs over the years.
3 August 2026
Gary was very professional
Gary was very professional, took time to make sure I understood everything. Was a very nice chap.
3 August 2026
Reece was incredibly helpful
Reece was incredibly helpful. He explained the qualities of multiple products for us, gave advice regarding purchase and delivery, and guided us through the buying process. He provided a very smooth and welcoming experience. Would 100% recommend.
29 July 2026
Orla was very helpful and took us…
Orla was very helpful and took us through options. The store is well laid out and great selection
3 August 2026
Amazing service
26 July 2026
Great experience ordering via phone
Great experience ordering via phone. Danny was outstanding. Thank you
3 August 2026
We entered the shop after a couple…
We entered the shop after a couple minutes we were approached by Warren and asked us if we needed help. We told him what we were looking for a shown us where to find the bed. After couple minutes of looking around Warren came over to us We asked him a few questions to which Warren provided the information we tested the beds and had a chat with Warren He was very knowledgeable we agreed on a mattress. Warren completed the sale with professionalism We had a friendly chat about life. What a gentleman he was A credit to DFS. Thank you Warren.
3 August 2026
Excellent service and the chap that…
Excellent service and the chap that delt with us was outstanding
1 August 2026
Really good service at DFS Sidcup
Helen was wonderful today. Buying a new sofa is a big thing and she explained everything very clearly.
I'm now very excited for when my sofa arrives
3 August 2026
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