DFS Furniture Reviews 

654,643
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 102,154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, providing helpful and patient assistance without being pushy. The overall service and user experience are frequently described as easy, enjoyable, and stress-free, making the purchasing process pleasant and efficient. People appreciate the excellent customer service, with staff taking time to explain products and available options clearly, ensuring a smooth and comfortable journey for customers. However, some customers also noted issues with customer service when problems arose, experiencing cold and unhelpful interactions. Reviewers reported a lack of follow-up, empty promises, and significant frustration when trying to resolve issues, such as missing product parts. These experiences led to feelings of being disrespected and utterly let down by the company's response.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as helpful, friendly, and efficient, making... See more

Service

Reviewers mention positive feedback about service, highlighting the natural, welcoming, and helpful sales... See more

Product

Users describe positive interactions with product, often highlighting the high quality of items like sofas,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, friendly, and... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more

Company replied

Rated 5 out of 5 stars

A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more

Company replied

Rated 5 out of 5 stars

I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info


4.9

Excellent

TrustScore 5 out of 5

655K reviews

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Asks customers to review

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4.9

All reviews

(654,643)

92,543 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The store had a large range of…

The store had a large range of furniture and we finally made our choice the staff were extremely helpful and answered all out questions.
The only down side is the ridiculous amount for delivery but realising this is a bargain chip.

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

10/10 experience at DFS

10/10 experience at DFS and that's all thanks to Hardeep and Manager Yohan! Both very experienced, super welcoming and helped me find a perfect sofa after my hunt for years! Thanks again to both men.

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Passionate advisor

We came to purchase the Country Living collection. Our advisor was super passionate and really friendly. She obviously loves her job!

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff and service

Staff and service

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service and great patience…

Excellent service and great patience with an elderly lady who took time making a decision. Joseph is to be commended. Thank you Joseph.

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We found the sofa we wanted at dfs…

We found the sofa we wanted at dfs thanks to Chloe who was very helpful and polite from start to finish

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff member who i dealt with was good…

Staff member who i dealt with was good . Not pushy or trying to force sell to .Explained well and was and was patient with us very good experience 10/10

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

We weren’t pressured and could look around until we had questions & wanted to order. The assistant was pleasant, not pushy, very affable & helpful & gave all the necessary information without us loosing the will to live.

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Member of staff pleasant helpful…

Member of staff pleasant helpful exceptional product knowledge a pleasure to deal with.

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for sharing your lovely review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Curtis was really friendly and…

Curtis was really friendly and polite,but also he knew the answers to our questions regarding our purchase

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for sharing your positive review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, all of the details provided was informative and very easy to understand

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for sharing your great feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Amazing experience

Amazing experience, No pressure and no hassle whatsoever the staff member named Natalia was super helpful and easy to talk to which made the whole purchase very smooth and relaxing. Thank you 🙏.

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The service in store was fantastic

The service in store was fantastic. A lovely Lady called May helped me identify the sofa which was right for me. She was a wealth of knowledge around all the different sizes and models. I was super impressed. A few weeks later when it came to purchasing the Sofa a gentleman called Lee helped me. He was very friendly, polite, knowledable and made buying my first sofa a fun experience

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

No hard sell I had been in the Paisley branch a few…

I had been in the Paisley branch a few times looking at the new Falcon, before finally deciding to go ahead and purchase it. Had a lovely conversation with Lavina. Her knowledge of the product was impressive. Although she was on a commission basis, there was no hard sell, she wanted to make sure I was totally happy with my purchase before proceeding. Thank you.

31 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Jada was super helpful

Jada was super helpful! She helped us with ordering our new sofa and sat down with us to chat about it and gave us lots of advice on how to care for it. So thankful to her and Lee who helped us out yesterday!

30 July 2026
DFS Furniture logo

Reply from DFS Furniture

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

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