We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
654K reviews
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Harry was very polite remembered us…
Harry was very polite remembered us from last week
Answered all our questions
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
I would highly recommend this store
I would highly recommend this store
Walked in and greeted by Sam
He asked did we require any help yet ?
Didn't push us.
We described what we where looking for and he understood extremely well
Spent lots of time with us helping and explaining the sofas
He made us a nice drink and helped us thoroughly thoughout our visit
We left buying a sofa, pouffe and side tables
Sam is a credit to DFS we would highly recommend the store and Sam should get a bonus asap
30 July 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Lovely lady nothing was to much…
Lovely lady nothing was to much trouble,very friendly Could you tell her thank you .
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great service
Great service from start to finish.Really friendly, clean and tidy store.
Patient while we went through different options and reviewed differen sofa set up. Hope went through in detail all the after care to ensure we get maxium out of our sofa's by ensuring we care for them properly and care options available and the 3 year service
29 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Tom was a good egg.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Harry was great and we are very happy…
Harry was great and we are very happy with our purchase and service and how quick it was. Thanks
30 July 2026
Reply from DFS Furniture
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The lady who helped us was very polite…
The lady who helped us was very polite and honest and helpful
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great experience, no pressure sales, helpful
The sales consultant was so helpful, found me fabric swatches for sofa not displayed in store, and checked different options for me. She gave me time to consider sofa options and didn't pressure me. Ordered in store, simple process with clear information from a lovely consultant. Thank you.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Customer service excellent
Customer service was excellent ordering was so simple all questions answered for us, Rodger explained every part of the order to us very happy
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Sales person was superb and very helpful
30 July 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Amazing service
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Went to store today tried all sofas…
Went to store today tried all sofas made a choice from expert advisor in shop. Came home and bought them.
30 July 2026
Reply from DFS Furniture
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service by Megan
30 July 2026
Reply from DFS Furniture
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine E
DFS Central Customer Support
on arrival at the The Store
on arrival at the
Eastbourne store found a assistant who is called Emma,who helped as with showing some sofas that fitted the measurement we gave her.After selecting one of our choice she showed us how to look after our sofa on a weekly basis and all the things we d to know about it.we then proceeded with the purchase .Emma was very kind and friendly.a very good experience all round
28 July 2026
Reply from DFS Furniture
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Emma is a credit to your team
Emma is a credit to your team.
I return to DFS as I always get great friendly service from Emma.
29 July 2026
Reply from DFS Furniture
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
DFS FURNITURE POOLE
A sales lady called FRANCIS who made the whole experience so easy and fun. This lady responded well to various joking around by my elderly husband who said she could be his next wife as she was so nice. Wonderful to see a salesperson being human...not machine like. She had the patience of a saint, unlike the next store along who had a slightly pushy salesman. We left that store. Now to practicalities. DFS easy to identify along a parade of stores just outside Poole. Leval access to air condition store,lots parking directly outside, including disable spaces. Good store layout with offers of liquid refreshment and a loo....whilst testing the furniture. Reasonable array of alternative product colours available. We were offered various Combinations to suit our specific requirements. Staff around, but NOT pushy, just very informative and on hand if needed.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Before visiting DFS
Before visiting DFS, we looked around several furniture showrooms, but none of them met our expectation and excellent customer service we received at DFS. From the moment we walked in, we felt welcome and well looked after.
Linzi was incredibly friendly, patient, and professional throughout the entire process. She took the time to understand our needs and helped us choose the perfect sofa and other furniture for our home. She explained everything clearly, including the available options, the ordering process, and how to care for and maintain our furniture. She never rushed us and gave us plenty of time to make the right decision.
Even during the billing process, she was kind, helpful, and made everything smooth and stress-free.
We are extremely happy with our purchase and would highly recommend DFS, especially Linzi, to anyone looking for outstanding customer service and quality furniture.
30 July 2026
Reply from DFS Furniture
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Really disappointed with dfs
Really disappointed with dfs, we ordered a 7 day express delivery sofa on 11 july 2026 and up to now we still haven't received the sofa, customer service is rude and now telling us next delivery date is 9 August!
Better to go for the ones that will take weeks to deliver
11 July 2026
Reply from DFS Furniture
Good Morning Ejay,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and the service you have received from DFS. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and can see the furniture is estimated to be due into your local warehouse by Monday 3rd August, once this has arrived we will be able to look into an earlier delivery slot for you. Please be rest assured we will aim to deliver your furniture as soon as possible.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
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