We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
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Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
654K reviews
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Never got a order
23 July 2026
Friendly staff
Friendly staff.
Great customer service.
Knowledgeable and listened to what i wanted, Knew their stuff!
30 July 2026
We bought a Visionary cinema sofa
We bought a Visionary cinema sofa, the sofa was made to order with an outdated Bluetooth system, this is not compatible with our 2 Yr old tv. DFS stated is is our fault for not checking the sofas compatibility. Can't believe a made to order item is being fitted with a legacy system. Now we g have to pay DFS £150 to return it. Shocking customer service.
29 July 2026
Unprompted review
Lovely man Liam who was very helpful…
Lovely man Liam who was very helpful without being too pushy and very informative on all aspects of the product and sale.
It made for a refreshing change to be able to peruse and choose without any hassle .
28 July 2026
Really helpful sales person who was…
Really helpful sales person who was very informative and kept us at ease throughout the process. Polite and friendly, Happy to recommend DFS Birstal.
17 July 2026
Matthew the salesman was very helpful…
Matthew the salesman was very helpful and knowledgeable being able to help us get exactly what we wanted and clear help us through all steps of the purchase process
30 July 2026
All good Harry was great
30 July 2026
Very friendly and helpful staff at the…
Very friendly and helpful staff at the DFS Norwich branch, I made it a little easier for them as I knew which sofa I wanted to purchase, I had visited a few weeks prior to ordering as I required dimensions from the property I’m purchasing,
Ordering was so easy, I left a 10% deposit and a rough delivery date, very happy thank you very much
30 July 2026
Good customer service
Good attentive staff helped with our choice. Made the purchase enjoyable.
30 July 2026
Knowledgeable and helpful staff
Making sure we took our time to choose. Very informative about the furniture and able to answer all our questions.
30 July 2026
Excellent service all round!
30 July 2026
Harry was very polite remembered us…
Harry was very polite remembered us from last week
Answered all our questions
30 July 2026
I would highly recommend this store
I would highly recommend this store
Walked in and greeted by Sam
He asked did we require any help yet ?
Didn't push us.
We described what we where looking for and he understood extremely well
Spent lots of time with us helping and explaining the sofas
He made us a nice drink and helped us thoroughly thoughout our visit
We left buying a sofa, pouffe and side tables
Sam is a credit to DFS we would highly recommend the store and Sam should get a bonus asap
30 July 2026
Lovely lady nothing was to much…
Lovely lady nothing was to much trouble,very friendly Could you tell her thank you .
30 July 2026
Great service
Great service from start to finish.Really friendly, clean and tidy store.
Patient while we went through different options and reviewed differen sofa set up. Hope went through in detail all the after care to ensure we get maxium out of our sofa's by ensuring we care for them properly and care options available and the 3 year service
29 July 2026
Tom was a good egg.
30 July 2026
Harry was great and we are very happy…
Harry was great and we are very happy with our purchase and service and how quick it was. Thanks
30 July 2026
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