Curchods Estate Agents Reviews 443

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive local knowledge, and proactive approach, making the entire process smooth and stress-free. People frequently highlight the outstanding customer service, noting that the team keeps them well-informed, mediates effectively, and promptly answers all questions. The service is often described as professional, efficient, and supportive, with many appreciating the quick response times and constant communication. However, some customers were not happy with the communication, mentioning instances of having to repeatedly call for updates or appointments. A few other people also felt that decisions were made on their behalf without consultation, and some experienced issues with agents failing to provide prospective buyers with key information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Customer communications

People report positive experiences with contact. Customers praise the regular and quick communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and wer... See more

Rated 5 out of 5 stars

Curchods Woking were fantastic for our move. Justin was brilliant for our initial consultation, but the two stars of the show were Millie and Chloe. Millie managed the first sale of our flat... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. 5* experience. Top estate agents ! Helpful and fully supported at all stages of the sale. All the staff were knowledgeable and guided us throughout the process. Garry wa... See more

Rated 5 out of 5 stars

The team a Curchods, headed up by Johnathan, were absolutely brilliant, extremely knowledgeable, resourceful and nothing was too much effort. Going the extra mile, to keep the process moving and c... See more

Rated 5 out of 5 stars

Just sold our property with Curchods at Shepperton. They were so helpful and understanding during a very difficult period. Any queries or questions they were always there ready to help us. We could... See more

Rated 5 out of 5 stars

Spencer was an absolute delight to work with in getting our first home sorted. He was always on the case no matter what issues we faced and went above and beyond to help us out. Spencer also was v... See more

Rated 5 out of 5 stars

Excellent service from Adam & Esme + their team in East Horsley, kept our sale moving despite various obstacles & ongoing issues further up the chain. Kept us informed throughout the process & reache... See more

Rated 5 out of 5 stars

Selling our flat from abroad would normally have been no mean task. Thanks to Chris Jakob and his team,Barbara in particular, any obstacle that came up was dealt with in a professional and caring wa... See more

Company replied

Rated 5 out of 5 stars

We worked with Grant and Ellyshia to sell our mother's house, from the Weybridge office. Initially, Grant gave us some good advice on the best approach for pricing and marketing, which proved to be s... See more

Company replied

Rated 5 out of 5 stars

Churchods New Haw restored my faith in estate agents from the first conversation onwards. My contacts worked hard at organising viewings from day one, gave me constructive feedback during the pr... See more

Rated 5 out of 5 stars

Simon and the team were brilliant - from setting the right valuation through to completion. Loads of sensible advice and support on the way. In the run up to the sale they were chasing everything in a... See more

Rated 5 out of 5 stars

I would highly recommend Curchods New Haw. They know the local area well which is a major plus. Special mention to Hayley who kept us informed during a long drawn out sale. She was always available an... See more

Rated 5 out of 5 stars

Curchods in Ottershaw have been just fantastic helping me through a slog of a sale, giving support where it was needed, and encouraging me to make the right decisions when things were tricky. Alex w... See more

Rated 5 out of 5 stars

Curchods in Cranleigh offered us a fantastic service. The whole team were extremely helpful and kept us updated throughout the whole sale to completion journey. We had a few ups and downs with the leg... See more

Rated 5 out of 5 stars

Very professional service. Robbie from Curchods Guildford in particular worked very hard on our behalf to secure a buyer and we exchanged and completed today. The whole team were quick to respond as... See more

Rated 5 out of 5 stars

We can’t thank Phil and his amazing team at Curchods in Ottershaw enough for the professional way they handled the selling of our Mothers bungalow. A special thank you to Alex for securing the sale.... See more

Rated 5 out of 5 stars

I bought my first home from Curchods, Chloe was really amazing at answering any queries I had and made scheduling visits really smooth. I think she did a great job at maintaining communication betw... See more

Company replied

Rated 3 out of 5 stars

Didn't like having to chase for responses to my correspondence. Didn't like the fact that they made decisions on my behalf without consultation which could have delayed completion date if we hadn't i... See more

Rated 5 out of 5 stars

Presented accurate information re price expectations from the outset, and managed the complexities of the sale through tight deadlines. It was a stressful sale with the chain breaking down late in the... See more

Rated 5 out of 5 stars

Brilliant service from start to exchange day. We were kept really informed throughout the process, from booking viewings, feedback and regular weekly updates. We’ve had a really bumpy ride, as o... See more

Rated 2 out of 5 stars

Sadly, the marketing for our house was poorly managed and deployed - for example, agents consistently failed to tell prospective buyers key information. Curchods view of the market and thus price osc... See more

Company replied

Rated 1 out of 5 stars

Poor commination from start to finish had to call time and time again for any appointment or updates, only time was answered was when they didn't know who was calling. Wouldn't be surprised if there w... See more

Rated 5 out of 5 stars

Just completed the sale of our house and couldn’t be happier with the service from Townley and team at New Haw Curchods. Nothing was ever a problem, every task and challenge we faced was either dealt... See more

Rated 5 out of 5 stars

Rupert and the team at Curchods in New Malden went above and beyond to ensure that our house sale went through smoothly. They were not pushy but nor did they ignore us. They were just right with their... See more

Company replied

Rated 5 out of 5 stars

The purchase of my property from Curchods was a fantastic experience. The Curchods team dealt with all enquiries very calmly, professionally and quickly. A special shout out to Caroline Davidson i... See more

Rated 1 out of 5 stars

The property was marketed as refurbished, with works taking place before the tenancy began. Once the paperwork was signed, it became clear that repairs and improvements stopped because the property w... See more

Rated 5 out of 5 stars

The whole Team were amazing from Simon coming out for valuation Ben Penny Sean and Tony very professional & supportive in a very stressful time for me. Communication was second to none keeping m... See more

Rated 5 out of 5 stars

This was the most professional estates agents I have ever had the pleasure of working with. They appraised and valued my house in a detailed and positive manner. I opted to follow all of their advic... See more

Rated 5 out of 5 stars

Justin has a very considered and calm manner. He explained and managed the selling process very well and kept me regularly informed and updated on the sales journey. The team were quick and efficient... See more

Company replied

Rated 1 out of 5 stars

Shepperton Curchods All have to say is that when Owen was Manager at this branch he ran a tight ship. Now he is not there its shite tip. Comminication utterly rubbish unless you asked for it and I... See more

Rated 5 out of 5 stars

Curchods Kingston sold my property and helped me with advice on the buying of my next one. Ken Wood is very experienced and helped smooth things out throughout the process. Ellis was attentive and alw... See more

Company replied

Rated 5 out of 5 stars

Sophie at Curchods Walton on Thames was amazing. From the moment I accepted the offer on my property she was so helpful. Anytime I emailed she would reply, normally with a phone call, almost immediate... See more

Rated 5 out of 5 stars

Buying a house is stressful enough and certain estate agents are unpleasant and pushy unless you go with Curchods. A great team to deal with. 100% professional and helpful all the times. They made the... See more

Rated 5 out of 5 stars

The whole team have been brilliant all the way through but a special mention fot Gary who has been incredibly supportive patient and very diligent as our chain was large and had several issues along t... See more

Rated 1 out of 5 stars

Avoid this company as they got my mother to sign a disclaimer so that no background checks would be carried out on the tenants this lead to her having to pay solicitor fees as the tenants refused to l... See more

Rated 5 out of 5 stars

We recently worked with Curchods (Bookham office) and couldn’t be more impressed with the experience. From start to finish, it was a true team effort. Every member of the team was professional, re... See more

Rated 5 out of 5 stars

Excellent experience with Millie & Adam at Curchods Godalming with my house sale and purchase. I found them to be very kowledgeable, professional & communicative through each step of the process. Sp... See more

Rated 5 out of 5 stars

The team at Curchods in Cobham provided amazing support in a very reassuring and friendly way as we went through the process of selling our house. We felt we were in safe hands at every stage and woul... See more

Company replied

Rated 5 out of 5 stars

If you are selling a property head straight to Curchods in Cobham. The Cobham team are brilliant. Any form filling in etc that I had problems with they were more than happy to help. A special mention... See more

Rated 5 out of 5 stars

Curchods were an excellent estate agent to deal with. We bought a house through them and they were a great support throughout a difficult process. They kept me informed of the progress during exchan... See more

Rated 5 out of 5 stars

Rupert and his team were all very professional, friendly and very proactive. Always at the end of the phone when needed. We would highly recommend them and Curchods. They were all very knowledge... See more

Rated 5 out of 5 stars

The team at Curchods stuck at it through a difficult period for house sales and kept us encouraged. Once the offer was received they took full control of the intra party communications and kept us i... See more

Rated 1 out of 5 stars

One of the worst estate agents you can deal with. a) first they talk nasty behind my back without putting the phone on hold. b) then they showed me a house which they told me after the viewi... See more

Rated 5 out of 5 stars

I can’t thank Phil and his dedicated team at Curchods in Ottershaw enough for the professional way they dealt with the purchase of my property. Always polite and upbeat and consistent with keeping... See more

Rated 5 out of 5 stars

The staff were efficient and polite at all times. When I rang them for any information they always seemed very on the ball, knew who I was and what I was selling, quickly updated me, or phoned buyer... See more

Company replied

Rated 4 out of 5 stars

We initially made an enquiry about selling our family home of 64 years last June. The property wasn’t quite ready for sale then but Curchods kept in regular contact. They were the only Agents we appro... See more

Rated 5 out of 5 stars

This was an outstanding experience with Curchods Estate Agents. Their honest and friendly communication, combined with quick responses and genuine customer care, made buying my flat an enjoyable and r... See more

Rated 5 out of 5 stars

Amy was excellent. We were unable to visit the property ourselves so she liaised with our daughters and gave us a lot of information and feedback and co ntacted the vendor to get answers to any quest... See more

Rated 5 out of 5 stars

I dealt with the curchods branch in New Haw both with my purchase and sale of the same property and I could not be happier with the service I received. Townley and Hayley were always professional and... See more

Company replied

Rated 5 out of 5 stars

From the moment we contacted Curchods for a valuation they stood out as the best choice for us. Rupert arrived and had a really great knowledge of what the properties in our area were selling for and... See more

Rated 5 out of 5 stars

Mark Stanbridge at Curchods Woking branch has provided absolutely honest advice and what direction I should take in my flat sale, even if it meant it cost Curchods a loss of commission. Estate agents... See more

Company replied

Rated 5 out of 5 stars

I am writing this review as a buyer of a property that Curchods were the Agents for the seller. My main contact with Curchods was Dawn Proudfoot and I cannot praise Dawn enough for her prompt and cou... See more

Rated 5 out of 5 stars

Thank you to the team at Curchods New Malden, especially Ruby and Chris, for their work during our recent sale. Ruby was always accessible and able to produce updates despite it being a longer than ex... See more

Rated 5 out of 5 stars

Every member of the team I dealt with was very professional, courteous and friendly. I felt that throughout the sales process they were doing everything possible to identify viewers and to ensure tha... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Curchods Estate Agents are a multi award-winning Estate Agent with a network of 25 offices across Surrey and Greater London specialising in residential sales and lettings.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

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Replied to 14% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I was trying to release equity from my…

I was trying to release equity from my house. I started the process in late October 2025 with Simon Labrow. We met and went through all the relevant checks. He told me it would take about 2 months I was told second week in January 2026. In February I got in touch with him to be told he was working on my case and would be in touch later that week.
I texted him again the beginning of the second week in March to be told he was extremely busy and would prioritise my case that day, so I said to proceed. By the following week after I had text asking for up dates and had no reply just felt I was being ghosted I informed him I no longer need his services. Still nothing
I find this service to be unprofessional rude and disrespectful
A waste of 5 months of my time
Lynne McElhinney

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I was hugely impressed by the effort…

I was hugely impressed by the effort Amy, Kate, Gemma and the rest of the team at Curchods put into selling my property. They communicated clearly brilliantly with me throughout, and made what could have been difficult and stressful process far easier. I cannot thank them enough

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Amy was excellent

Amy was excellent. We were unable to visit the property ourselves so she liaised with our daughters and gave us a lot of information and feedback and co ntacted the vendor to get answers to any questions we had.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpul and professional team.

Curchods dealt with both my property purchase and the mortgage application, and letting them deal with both parts produced a very successful result.
There were a few hurdles along the way, and we were communicating from 200 miles away, however Caitlin and Sally were most helpful and professional, and we were very pleased with the way the whole process was dealt with.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Curchods…

Excellent service from Curchods Walton-On-Thames. From the first viewings all the way to completion, the team kept in regular contact and made the whole process as smooth as possible. Ben's proactive attitude, professionalism and knowledge ensured that things progressed quickly and made it the most stress-free move I have gone through.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication. Kept me informed throughout of the progress of my purchase of buying a flat. Always returned calls and answered questions whenever I had any queries.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Well managed throughout

Presented accurate information re price expectations from the outset, and managed the complexities of the sale through tight deadlines. It was a stressful sale with the chain breaking down late in the process and tight deadlines to be met, but the sale was kept on track and completed. I'm grateful for their efforts in seeing and helping the sale through to completion. Thanks Charlie.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Buying a house is stressful enough and…

Buying a house is stressful enough and certain estate agents are unpleasant and pushy unless you go with Curchods. A great team to deal with. 100% professional and helpful all the times. They made the process easier. Always ready to assist me during the months of the dealing. Yes, i would raccoment this team 100%.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

The team at Curchods stuck at it…

The team at Curchods stuck at it through a difficult period for house sales and kept us encouraged.
Once the offer was received they took full control of the intra party communications and kept us informed all the way through.
Many thanks to the whole team.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience purchasing a house with Garry and the team at Cranleigh. They we excellent at keeping the process moving forwards and keeping us well informed. Nothing was too much trouble for them. Would high recommend!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst estate agents you can…

One of the worst estate agents you can deal with.

a) first they talk nasty behind my back without putting the phone on hold.

b) then they showed me a house which they told me after the viewing it was under off and we couldn't offer on it anymore.

c) then they told me they will sort out a viewing on a property but there was a viewing before and if they don't show up we could have it. Sorry not second best.

Anyway, I would avoid going through this estate agent. Poor buyer skills.

30 January 2026
Unprompted review

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