Antony Roberts Estate Agents Reviews 411

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making every interaction pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth, stress-free user experience, noting that the team goes above and beyond to resolve issues efficiently. However, some customers also noted that communication felt dismissive or that responses were late and vague, indicating occasional inconsistencies in the customer service experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers consistently find the service to be positive, highlighting professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers felt supported, heard, and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and quick... See more

User experience

People report positive experiences with user experience. Customers describe the process as surprisingly easy,... See more

Based on these reviews

Rated 5 out of 5 stars

Having lived in our old home for 21 years we were concerned about the process and potential anguish of selling the family home. It was a sensitive time as the children were leaving home but we... See more

Rated 5 out of 5 stars

We switched to Antony Roberts as our rental agent after reading their excellent reviews, and we’ve been extremely pleased with the service from Harriet and her team ever since. The entire rental proce... See more

Rated 5 out of 5 stars

Antony Roberts did a fantastic job both helping me sell my current house and buy my forever home. They helped at every step of the process, allowing me time to find the right property and then when se... See more

Rated 5 out of 5 stars

We would like to thank all of the team at AR - Especially Phil, James, Chris and Emma. All remained calm, positive and enthusiastic throughout the sales process. They expertly navigated a tricky chain... See more

Rated 5 out of 5 stars

The Antony Roberts team were fully engaged with our house sell from the start. They responded quickly to questions and helped resolve any issues without adding to the stress. The service continued rig... See more

Rated 5 out of 5 stars

The team at Antony Roberts, Kew handled both the sale of our previous house and the purchase of our new home. We received an excellent service from Simon and Toby and all aspects of the sale and purch... See more

Rated 5 out of 5 stars

We had a great experience with Antony Roberts in Richmond! From start to finish, they were incredibly helpful and professional, making our move smooth and stress-free. A huge thank you to Harriet and... See more

Rated 5 out of 5 stars

Emma and Antony Roberts did a fine job of advertising and showing me the property, dealing with my offer and keeping me in touch with the seller. Where Emma absolutely excelled, was in fightin... See more

Rated 5 out of 5 stars

We used Antony Roberts Estate Agents as first time buyers. Philip Harrison was excellent and helped us all the way through the process. He was very responsive and always happy to help. This was partic... See more

Rated 5 out of 5 stars

Simon Welford provided an excellent service. I was most impressed. He always made sure I knew exactly where we were in the process and where there were choices to make provided very sound and sensibl... See more

Rated 5 out of 5 stars

A wonderful experience from the start to the finish. The whole team at the Kew office are great communicators, efficient problem solvers and, best of all, deal makers. They know their patch and I cann... See more

Rated 5 out of 5 stars

We purchased our first home in Richmond through Antony Roberts, and from our very first viewing with Emma Humphrys, we knew straight away we were in excellent hands. She made such a strong impression... See more

Rated 5 out of 5 stars

I've dealt with several estate agents over the years, however the team at Antony Roberts were second to none, Harriet and Ed were both always so polite, helpful and professional. They guided me throug... See more

Rated 5 out of 5 stars

I knew Antony Roberts was good, and everyone in the office is unfailingly charming, helpful and friendly but I feel particularly lucky that Emma was dealing with my sale. It was a horrendous process w... See more

Rated 5 out of 5 stars

Fantastic agency in Kew. I worked with many agents there through selling a property and trying to buy a new one. When selling i mostly worked with Simon who has been exceptional at getting those buyer... See more

Rated 5 out of 5 stars

Antony Roberts (Kew), especially Megan Jones, provided a first class service for both the sale of my home and the purchase of my new home in Kew. It was refreshing to deal with an agent who understood... See more

Rated 5 out of 5 stars

Toby in the Kew office made our buying experience extremely smooth and enjoyable. He always had time for our (numerous) questions and was always very responsive. One of the best agents I came across d... See more

Rated 5 out of 5 stars

We had a fantastic experience working with Harriet from the very first moment we met her. She was helpful, professional, and efficient throughout the entire process of renting out our property.... See more

Rated 5 out of 5 stars

I sold my flat through Antony Roberts, Kew and dealt with Simon as the sales manager. He was calm, responsive and helpful throughout the process. Even when things got held up on the legal side, Simon... See more

Rated 5 out of 5 stars

We recently sold our much-loved family home in Kew through Anthony Roberts and couldn’t be more pleased with the experience. From the outset, we felt genuinely supported. Our first point of contact wa... See more

Rated 1 out of 5 stars

I showed serious interest in a property and made offers, but the responses I received were dismissive. Communication felt like my enquiries weren’t taken seriously. Very disappointing experience from... See more

Rated 5 out of 5 stars

I have let properties through Antony Roberts for nearly 15 years and now have 3 with them. They have always been 100% reliable, found excellent tenants, are helpful when there are problems or work nee... See more

Rated 5 out of 5 stars

I know searching for a place to rent is always stressful, especially in the current market. However Anthony Roberts, especially John, helped made the search process easier. He communicated well throug... See more

Rated 5 out of 5 stars

We had a wonderful experience with Antony Roberts, specifically John Martins. From the start John was incredibly helpful. He was always extremely responsive and also honest and transparent with us r... See more

Rated 5 out of 5 stars

We have just bought a house in Kew and the experience with Simon was excellent. He is knowledgeable and patient and I honestly believe the sale wouldn’t have gone through without him. My solicitor is... See more

Rated 5 out of 5 stars

Thank you Francesca, of Antony Roberts, Kew, for such professional service. You responded quickly to all our queries and made what could have been a complex rental agreement, smooth and stress free... See more

Rated 5 out of 5 stars

the team are really good communicators, both with the tenant and with me, the landlord. nothing is too much trouble. i have been using Antony Roberts since 2017, and for the most part, with the same... See more

Rated 5 out of 5 stars

Simon Welford from Antony Roberts made this transaction the best experience we have ever had with an estate agent. We have used high street agents before, and realized it is a challenging indu... See more

Rated 5 out of 5 stars

I recently sold a probate property through Anthony Roberts. It wasn't straightforward and there were quite a few legal issues. Despite this James was consistently professional and kept me up to date o... See more

Rated 5 out of 5 stars

We couldn't recommend Antony Roberts enough. Their exceptional service, politeness, and care have made all the difference to us. We've been renting with them in Richmond for years, and we wouldn't thi... See more

Rated 5 out of 5 stars

From start to finish, I received a highly professional and personable service. Excellent communication throughout the process and always there to navigate the tricky moments. Toby, who dealt with my... See more

Rated 5 out of 5 stars

I would like to thank Antony Roberts on the sale of my parents house. Tricky sale but Simon Welford was on hand every step of the way. I’m an agent myself and I thought the service given to me and my... See more

Rated 5 out of 5 stars

A massive thank you to Phil, Toby and the rest of the Antony Roberts team in Kew. We’ve just bought and sold through Antony Roberts for the second time. We couldn’t ask for a better estate agent and w... See more

Rated 5 out of 5 stars

Such a breath of fresh air to deal with the lettings team at Antony Roberts. Felt utterly supported as a landlord and they went above and beyond to secure my tenant. Special thank you to Harriet Scanl... See more

Rated 5 out of 5 stars

If you are looking for the absolute gold standard in Richmond property, look no further than Antony Roberts! We had a truly phenomenal experience from start to finish. Harriet and the entire team are... See more

Rated 5 out of 5 stars

A Tremendous Team! Our experience working with the team at Anthony Roberts was exceptional. We were given clear advice in a professional manner and this led to a straightforward sale with our... See more

Rated 5 out of 5 stars

Super service from Giselle, Harriet and Ed at Anthony Roberts. Cannot recommend them enough. They managed a renovation and a re-letting seamlessly, and are very responsive and helpful! Nothing too mu... See more

Rated 5 out of 5 stars

Harriet at Richmond lettings has been fantastic helping to guide us through the process of letting a Richmond cottage as first time landlords. She secured ideal tenants for us immediately and has been... See more

Rated 5 out of 5 stars

We had an excellent experience! Harriet and the team were incredibly helpful, professional, and attentive throughout the entire process. Everything was well-organized, clearly explained, and handl... See more

Rated 5 out of 5 stars

James Hobley sold our house for us and what a great job he did. Always there for questions and linked things between lawyers really well. Would always recommend James and Anthony Roberts Richmond.

Rated 5 out of 5 stars

We had a great experience with Antony Roberts. John in the St Margarets office helped us with our search, and to secure our new home. He was very professional and friendly, and answered all my questio... See more

Rated 5 out of 5 stars

Thank you Antony Roberts for their excellent support and professionalism in the purchase of my new home in Kew. Particular thanks to Simon Welford for helping with the somewhat complicated logistics... See more

Rated 5 out of 5 stars

Over the years I have used different letting agents and none have never been as good as Antony Roberts. Harriet and her team communicated all the way through. Keeping me in the loop the whole time. Re... See more

Rated 5 out of 5 stars

Absolutely amazing team! Super responsive and professional! Francesca, David and Mark took excellent care of the property. Francesca helped so much with the final renovations before letting the proper... See more

Rated 5 out of 5 stars

I had the pleasure of working with John and Paul from St Margaret Letting branch, to find my flat, and they are simply the best. John was proactive, attentive to what I was looking for, and always av... See more

Rated 5 out of 5 stars

I had an excellent experience when I sold my house with Antony Roberts, Kew. After providing me with great contacts to get the house into shape for sale, Jonathan then organised for the whole Anto... See more

Rated 5 out of 5 stars

John was fantastic and very quick with repsonding to our queries. Would highly recommend Anthony Roberts to anyone looking for a place to live. Thank you so much!

Rated 5 out of 5 stars

Great Service I had a great experience of renting with Antony Roberts, John was great and made the process super slick and simple - which was important to me given a very busy period in my life. T... See more

Rated 5 out of 5 stars

Since the beginning, they have been truly helpful and will go the extra mile! John Martins has been great helping us with moving into our new home. We are grateful to all the team there.

Rated 5 out of 5 stars

It is so grateful to have John Martins in assisting us on renting the house. He provided valuable opinion and helped us on finalizing the agreement with the landlord quickly. His professional service... See more


Company details

  1. Real Estate Agency

Written by the company

Antony Roberts is 25 years in the making. We're deeply rooted in this area but our client base is worldwide. A key focus for us is the principal element of human interaction - to provide each and every client with considered and insightful advice to help them make the very best decisions. We aim to build and sustain long-standing relationships. To do this we are structured and staffed with teams who are specifically charged and deployed to provide excellence in all aspects of agency - sales, lettings and property management. Together they provide a most dedicated, attentive and collaborative service. A tight geographical focus allows us to concentrate all our activities here. No distractions. All our offices are closely and prominently situated where our clients need us to be and our teams are ready to assist. We'd love to hear from you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

411 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great local agent

Thank you to Antony Roberts Richmond for letting our flat so quickly and professionally. We were moving from another agent and Harriet and Ed went above and beyond to make the process smooth and efficient. We highly recommend them.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Having lived in our old home for 21…

Having lived in our old home for 21 years we were concerned about the process and potential anguish of selling the family home. It was a sensitive time as the children were leaving home but we really didn’t need to worry so much about selling to be honest.

We interviewed a few local agents but trusted our instincts in going with Antony Roberts.

Rachel and all her team in the St Margaret’s office provided excellent advice, gauged our way of working perfectly and helped with many incidental issues when we were not able to.
Overall the sale was surprisingly easy and straightforward. They knew the kind of buyer we wanted and found them.

Would definitely recommend you speak to them at the very least.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

John and Paul from St Margaret Letting

I had the pleasure of working with John and Paul from St Margaret Letting branch,
to find my flat, and they are simply the best. John was proactive, attentive to what I was looking for, and always available to help, making the hunt a truly smooth experience. Paul supported the process from start to finish, ensuring everything went through seamlessly. They went above and beyond to make sure I was satisfied and happy right up to completion. If you are looking for a professional and personal service, look no further than these two!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Thanks very much to Harriet for helping…

Thanks very much to Harriet for helping us with our new home! We were impressed with the quality of the homes at Antony Roberts (beautiful character properties which aren’t available elsewhere often) as well as the service throughout.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Great local agent

We switched to Antony Roberts as our rental agent after reading their excellent reviews, and we’ve been extremely pleased with the service from Harriet and her team ever since. The entire rental process has been handled with great professionalism, and they quickly secured a tenant at a very good rent. We’ve really seen the benefit of working with a smaller local agent rather than a large chain — their knowledge of the market is clear, and the service feels far more personal.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful local agents. Thank you all

I am incredibly grateful to the team at Antony Roberts for their outstanding service over the years. They’ve guided me through every stage of buying, selling, and renting my properties with professionalism, integrity, and genuine care. Their communication is always clear and prompt, and their market knowledge has been invaluable in helping me make confident decisions as a landlord.

Harriet consistently finds great tenants and exceeds rental expectations, and Amy, Emma, Chris and Phillip make buying and selling in Richmond wonderfully straightforward.

The team is full of expertise and personality — thank you to the entire Antony Roberts team for your continued support and excellent work!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Antony Roberts

I chose the independent agent Antony Roberts to sell my flat after looking at lots of others who didn’t quite feel right for me. I was not disappointed, their knowledge of the local market was spot on and I felt confident in placing the sale with them From the time I discussed the valuation and marketing of the property to regular but not too many updates, and then a phone call to say exchange had taken place the communication and reassurance received was just perfect.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

exceptionally professional experience

We had a very positive experience with Giselle at Anthony Roberts - she was exceptionally professional, proactive, and helpful. We rented a flat through Giselle and the whole experience was very calm and transparent - we felt that we could trust the process fully. Thank you!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Antony Roberts

The team at Antony Roberts, Kew handled both the sale of our previous house and the purchase of our new home. We received an excellent service from Simon and Toby and all aspects of the sale and purchase were handled with calmness, patience and professionalism. We felt completely supported throughout and all the team were always on hand to answer queries, give advice and deal with potential issues in a timely and balanced way. We would highly recommend.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Just use Antony Roberts

A wonderful experience from the start to the finish. The whole team at the Kew office are great communicators, efficient problem solvers and, best of all, deal makers. They know their patch and I cannot recommend them highly enough. If only all estate agents were this good.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

A positive experience

The whole team were enthusiastic and hard working during the marketing. While the actual sale process was underway, the attention to detail and calmness were invaluable in enabling things to go as smoothly as possible.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

If you are looking for the absolute gold standard in Richmond property, look no further than Antony Roberts!If you are looking for the absolute…

If you are looking for the absolute gold standard in Richmond property, look no further than Antony Roberts! We had a truly phenomenal experience from start to finish. Harriet and the entire team are in a league of their own , exceptionally professional, proactive, and genuinely attentive to every detail. Renting a property can be a minefield, but they managed every step with such care and organisation that the entire process felt completely seamless. We felt supported, heard, and valued throughout. A massive thank you to Harriet for making such a positive difference, your duty of care to us and our new tenants made the whole experience amazing. We cannot recommend this world-class team highly enough! ⭐⭐⭐⭐⭐

11 December 2025
Unprompted review
Rated 5 out of 5 stars

The Antony Roberts team were fully…

The Antony Roberts team were fully engaged with our house sell from the start. They responded quickly to questions and helped resolve any issues without adding to the stress. The service continued right through the whole process and beyond. We are extremely grateful and happy to recommend them

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Super Efficient

Antony Roberts did a fantastic job both helping me sell my current house and buy my forever home. They helped at every step of the process, allowing me time to find the right property and then when seeing our dream home, acting fast in getting my house on the market and finding a buyer with minimal fuss. The managed a complex chain efficiently and were always available to help. I hope I don’t have to move for a long time but if I do they will be my go to estate agents

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent estate agents, a first class service in every aspect

I had an excellent experience when I sold my house with Antony Roberts, Kew. After providing me with great contacts to get the house into shape for sale, Jonathan then organised for the whole Antony Roberts Kew team to come round and view the property before it was brought to market. Having secured numerous viewings, a buyer was found within just two weeks, and throughout the process all the agents were very helpful, with calls always returned and any issues addressed promptly.

There were huge problems caused by one buyer in the chain, but these were dealt with extremely professionally by Phil, who managed to keep the chain together despite numerous difficulties. He took the stress out of a highly stressful situation at every stage.

Antony Roberts Kew are an excellent estate agency who provide a first-class service in every aspect with extensive local knowledge. I cannot recommend Jonathan, Phil, and the entire team highly enough to anyone looking to buy or sell in the Kew area. They are a great example of the service an estate agency should deliver.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience

We had an excellent experience! Harriet and the team were incredibly helpful, professional, and attentive throughout the entire process. Everything was well-organized, clearly explained, and handled with great care.

We felt supported at every step, and their friendly approach made the whole experience smooth and stress-free. We would absolutely recommend them to anyone looking for reliable and high-quality service.

A big thank you to Harriet and the team — you truly made a difference!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Responsive and professional service

We found Antony Roberts to be professional, helpful and responsive throughout the long- protracted sale process. James was especially helpful in dealing with extremely slow solicitors on the purchasers’ side and always kept us informed. Having dealt with numerous estate agents over the years, I would definitely recommend Antony Roberts.

10 November 2025
Unprompted review

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