1st Choice Spares UK Ltd Reviews 26,168

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its efficiency in finding parts and providing multiple quotes quickly. Many people appreciate the reasonable pricing and the swift delivery service, often noting that parts arrived well-packaged and in good condition. The overall process is frequently described as easy and helpful, making it simple for users to find the spares they need. However, some customers experienced issues with the product itself, reporting that parts were sometimes incorrect, damaged, or not as described, leading to inconvenience or additional costs. A few other people also felt that response times could be inconsistent, and occasionally, parts were not delivered as promised or were on backorder for extended periods.

What people talk about most

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the ease of finding parts, quick... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speed of... See more

Price

Users describe positive interactions with price, often finding parts at a fraction of the original cost, with... See more

Response time

Clients share ambiguous opinions on response times. Many customers report significant delays, with some... See more

Based on these reviews

Rated 4 out of 5 stars

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Commu... See more

Company replied

Rated 4 out of 5 stars

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which wa... See more

Rated 4 out of 5 stars

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Bril... See more

Rated 5 out of 5 stars

could not find Isuzu rodeo oil seal anywhere, back order at dealers. went 1st choice spares and got a quote within the hour. purchased part and supplier posted same day. postage reasonable. great serv... See more

Rated 5 out of 5 stars

Inputted my part number and 5 minutes later 2 offers appeared for power steering pipes for a 20 year old Jaguar XJR. Still to be fitted and hopefully they are the correct ones ! If not will be inte... See more

Rated 5 out of 5 stars

Excellent service, received all quotes within 2/3 hours for a gearbox. Dealt with Johnston Vauxhall breakers who delivered the box within 4 days and that was over a bank holiday weekend. Supplied... See more

Rated 1 out of 5 stars

Update Despite customer care contacting us still no further forward DO Not Use SMart Breakers £800 paid for goods not received Asked for parts which came through very quickly, not received pa... See more

Company replied

Rated 1 out of 5 stars

I was scammed. I had discussed all details of part required before accepting the quote. The part actually received was poorly packaged, in very poor condition & wrong colour. Bright blue car wing m... See more

Company replied

Rated 1 out of 5 stars

⚠️ Bought a used gearbox from 1st Choice Spares UK Ltd with a 3-month warranty. Failed in less than a month, and all attempts to contact them were ignored. No support, no warranty honored—completely... See more

Company replied

Rated 5 out of 5 stars

Needed a head unit for my BMW 320d Msport. A very specific part. Got several quotes almost immediately and chose the pick of the bunch. Great price, terrific communication from beginning to end, and t... See more

Rated 5 out of 5 stars

I needed a replacement air vent for a secondhand car I’d purchased and didn’t know where to start looking. 1st Choice Spares made it so easy - within an hour of putting in my requirements I’d had seve... See more

Rated 5 out of 5 stars

I was struggling to find part locally but easier down South. Call handler was helpful with details & pictures. Delivery was very fast & driver was very helpful. Had 1 slight issue but was resolved wit... See more

Rated 5 out of 5 stars

!st choice Spares were able to find me a Kia brake switched which I was unable to locate from numerous dealerships and other outlets. Was advised that the part was on a backorder and could take up to... See more

Rated 3 out of 5 stars

Difficult to be sure you're buying a compatible part without requesting photos. On this occasion the yard couldn't confirm accurate colour (polar white). They didn't send me the clips as promised... See more

Rated 5 out of 5 stars

As someone who knows next to nothing about cars, and finds the whole area of car maintenance quite daunting, I was a bit overwhelmed when my wheel was so damaged by potholes that it needed replaci... See more

Rated 5 out of 5 stars

I needed a body part for a 17 year old car. The website was easy to follow and I had the added comfort in knowing that they had the right model of car identification via registration number. Within 2... See more

Rated 5 out of 5 stars

Needed some car parts, that were very expensive from the dealer and was not sure about buying used ones from the net, searched on 1st choice that provided me with few car breakers that have the parts... See more

Rated 5 out of 5 stars

Have used 1st Choice several times now and been impressed every time. From the start, you only have to enter Reg Number to identify the vehicle and if select the ‘email responses’ option then you quic... See more

Rated 5 out of 5 stars

Very positive experience - put in my request for a Ford (C-Max) alloy wheel, got several offers straight away from across the country and Ford Parts Oldham delivered the perfect wheel within days. Wil... See more

Rated 5 out of 5 stars

I required a brake servo for my audi and within a few hours received two quotes. I then confirmed the part number with Steve at A-Z Vehicle Dismantlers in Carlisle and it arrived the next day. He then... See more

Rated 5 out of 5 stars

I needed a replacement fuse box for my van , I tried 1st Choice Spares , and punched in my details and code number for the fuse box I needed , after 15 or so minutes I had a choice of three on... See more

Rated 5 out of 5 stars

Needed a new sub frame for my Honda Civic, brand new it would have cost me a £1000, Checked out 1st choice and they had got me several quotes within a couple of hours, only paid £140 for a salvaged on... See more

Rated 5 out of 5 stars

I desperately needed a rear right hand door for my transit 350 mid height van. I tried EBay but they were rare and what was on sale was rubbish. 1st Choice found me a breaker with one and they even sp... See more

Rated 5 out of 5 stars

1st Choice Spares sent me a company called RM Automotive who found a part I required and was delivered quickly, unfortunately when I took it to the garage I found out it was the wrong part. I contacte... See more

Rated 5 out of 5 stars

Within ten minutes of posting request I had a phone call from a Mercedes garage quoting for my part. Delivery was quick well wrapped and in good condition. I cannot fault this service and will use th... See more

Rated 5 out of 5 stars

I made a schoolboy error with the wrong company on a previous review, missing out the crucial word of 1st Choice Car Spares. Allison, from 1st Choice Spares UK Ltd, made me aware of this and wi... See more

Company replied

Rated 5 out of 5 stars

Brilliant business model, efficient and expert and friendly service, wide selection of prices, and very speedy delivery. I've dealt with them several times and they've never let me down.

Rated 1 out of 5 stars

Used for the first time. 2 weeks later and I still have t received the parts from the supplier. After constantly ringing up Orange Autosalvage they promised that the item would be with me soon, ho... See more

Company replied

Rated 5 out of 5 stars

Having tried two national companies, I tried 1st Choice spares, I gave them the information and they found the exact part. The company sent a photo of the part I wanted to ensure I was happy before di... See more

Rated 2 out of 5 stars

I ordered online, we have agreed on some items after discussions, later they told me it's sold it to someone else, alternatively they gave me a worse one with more scratches and different color, for w... See more

Company replied

Rated 5 out of 5 stars

A very efficient company. A phone call within the hour to verify everything and complete back axle arrived a few days later. Price and carriage very reasonable. Well done guys.

Rated 5 out of 5 stars

Found what I was looking for. A wing mirror got my Honda Insight. It arrived after a short delay by eDHL. In very good condition and well packaged. Reasonably priced. Would definitely use them again.

Rated 5 out of 5 stars

Bought spare part for our car it was delivered in a couple days well packaged was fitted yesterday by my garage just have to see if it now does the trick fingers crossed very pleased with service

Rated 4 out of 5 stars

Ist Choice quickly found the spare I was looking for and the supplier was very good (when I phoned) at making sure the item was right. So overall !st Choice are a great way of sourcing the spares you... See more

Rated 5 out of 5 stars

good lads very helpfully sent my part in good time even sent pictures to comfirm the part was right it was wrong but they were fast in finding the correct part and sending it out will use them again

Rated 2 out of 5 stars

Received several responses. Phoned for confirmation then was told item was actually broken. Raised request again, phoned a different supplier to confirm correct items, I completed a purchase; only to... See more

Company replied

Rated 5 out of 5 stars

This is such a wonderful service. My garage struggled to find the right parts for my car but luckily using this service I was able to browse different quotes and choose who I wanted to purchase from... See more

Rated 5 out of 5 stars

Absolutely amazed and happy with the service. Bought a steering rack for my C4 Picasso which came in very good condition and delivered very quick as promised!

Rated 3 out of 5 stars

Service was helpful on the phone and delivery was very prompt. However, the item, a hatchback door, was not protected in any way before transit which left the paintwork vulnerable. There were paintwo... See more

Company replied

Rated 5 out of 5 stars

Excellent. Sent info on the part i wanted, they confirmed that i knew the part was not the same colour as my vehicle and sent additional pictures that i asked for. shipping info was very clear and i... See more

Rated 5 out of 5 stars

Needed a part for a Mk 1 ford Focus. Unable to find it on Ebay or elsewhere. Used 1st Choice for the first time. After a couple of days received info from Royton Car+Van Breakers ltd that they may hav... See more

Rated 3 out of 5 stars

Good and bad aspects. Put in touch with a dealer who was very easy to deal with other than sending me a secondhand part that didn't work (electrical female end damaged with all the wires exposed makin... See more

Company replied

Rated 1 out of 5 stars

I was looking for a complete sunroof assembly for my Toyota Celica. 1st Choice Spares circulated its contacts and I was pleased to receive several offers at reasonable prices. I chose Foreign Car Sp... See more

Rated 5 out of 5 stars

Never used this type of service before, required part for my A Class that was needed to pass MOT, Mercedes was charging an arm and a leg, found this very quickly at an affordable priceusing this websi... See more

Rated 1 out of 5 stars

Shame on 1st Choice Spares for allowing scammers on their platform! I purchased a £1,300 gearbox through your site from “Foreign Car Spares Ltd” – what a nightmare. I received a faulty part,... See more

Company replied

Rated 1 out of 5 stars

Do Not Use. I posted a bad review as I was scammed by one of their parts providers. I had reached out to 1st Choice for help and they ignored me. Once the bad review was live, they contacted me with... See more

Company replied

Rated 2 out of 5 stars

The delivery time was fantastic , I bought a ASB pump I took it to my Garage to have it fitted(22-7-25) only to be told its the wrong one !!, so now I will have to pay for the old one to be refitted... See more

Company replied

Rated 1 out of 5 stars

was quoted £48 for rack and wiper arms, just the rack arrived. Got in touch about the arms and was told they wanted £12 an arm but would send both arms for another £10 plus postage, sent the pay link... See more

Company replied

Rated 4 out of 5 stars

Wrong part number after phone call to confirm this and the part was damaged so couldn't be used. Update. Contacted supplier with proof and now refunded.

Company replied


Company details

  1. Auto Parts Store

Written by the company

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contact info

4.0

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Could not fault the service from the…

Could not fault the service from the point of contact too receiving the quotations and a fantastic delivery service from continental auto parts will recommend the site to anyone looking for auto parts thanks for the excellent service

7 March 2026
Unprompted review
Rated 4 out of 5 stars

Great service

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Communication with the salvage company was not the best (they don’t return calls ) but still happy with overall service. Will definitely use this company again in the future.

9 March 2026
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We’re sorry to hear you have experienced problems with this supplier.

If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

⚠️ Bought a used gearbox from 1st Choice…

⚠️ Bought a used gearbox from 1st Choice Spares UK Ltd with a 3-month warranty.
Failed in less than a month, and all attempts to contact them were ignored.
No support, no warranty honored—completely unacceptable. Don’t rely on them for after-sales service.

15 November 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves.

We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

Sold a faulty engine and won't be refunded. Avoid at all costs

Bought an engine off here and when it got to my garage they refused to install it due to bad oil contamination in the coolant being an obvious sign that the head has a gasket issue or is warped/cracked. I ordered the engine as the one on my car had warped. Tried to get hold of the supplier from the beginning of December multiple times but was told everytime that the managers are busy and will get hold of me. 2 months later and still no one gets back when called so called up angrily demanding to speak to someone. FINALLY, someone spoke to me and refused to deal with it as I said "this is effing ridiculous" to which i was told to "suck my mum" by the manager there. The only time I got a response from the company is when I gave them a bad review... it seems they have the time to respond to google reviews to defend their bad business practices but not time to call thier customers back.
I've had no choice but to make a claim against them and take things through small claims court instead

Edit/response to claims of no report: i called 12 times to organise it but phonecalls didn't get past the front desk. Always told "someone will call back soon" but never did until I got angry about it and was told to "suck my mum". If i would have got through to someone I could have provided proof from my mechanic. The company is now asking for a report from a Volkswagen dealership which I have told them they are welcome to organise but it's thier liability so they must pay for it. Extremely unprofessional way to do business.

28 November 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 27/02/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. The latest is that no report has been provided to show the issue.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Excellent Service and Experience with 1st Choice Spares

I ordered a 2nd hand wheel and tyre from this website. I filled in my info, spoke to a man on the phone, exchanged pictures to confirm the matching wheel/tyre (on WhatsApp) and it was sent to my door 2 days later. I saved £250 using this service instead of my local garage! I'm so pleased to now know that this is an option for car parts and if needed I can get a garage to fit them. A massive relief to get this sorted for a fraction of the price! I'll definitely use them again if I need to and have already recommended to friends. Thank you!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend Davidson of Rora

Was contacted by Davidson of Rora through your website, the representative was polite and helpful and the item was as described ,my husband having checked beforehand that it was the right colour.

15 January 2026
Unprompted review

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