BM

Billy Mason

United Kingdom

Reviews

Review of 1st Choice Spares UK Ltd


Rated 1 out of 5 stars

Sold a faulty engine and won't be refunded. Avoid at all costs

Bought an engine off here and when it got to my garage they refused to install it due to bad oil contamination in the coolant being an obvious sign that the head has a gasket issue or is warped/cracked. I ordered the engine as the one on my car had warped. Tried to get hold of the supplier from the beginning of December multiple times but was told everytime that the managers are busy and will get hold of me. 2 months later and still no one gets back when called so called up angrily demanding to speak to someone. FINALLY, someone spoke to me and refused to deal with it as I said "this is effing ridiculous" to which i was told to "suck my mum" by the manager there. The only time I got a response from the company is when I gave them a bad review... it seems they have the time to respond to google reviews to defend their bad business practices but not time to call thier customers back.
I've had no choice but to make a claim against them and take things through small claims court instead

Edit/response to claims of no report: i called 12 times to organise it but phonecalls didn't get past the front desk. Always told "someone will call back soon" but never did until I got angry about it and was told to "suck my mum". If i would have got through to someone I could have provided proof from my mechanic. The company is now asking for a report from a Volkswagen dealership which I have told them they are welcome to organise but it's thier liability so they must pay for it. Extremely unprofessional way to do business.

28 November 2025
Unprompted review

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 27/02/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. The latest is that no report has been provided to show the issue.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

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Review of Go Ape


Rated 5 out of 5 stars

Go ape tree top adventure

Had an amazing time here! All the staff are very friendly and helpful and make you feel very comfortable with everything. The tree top adventure course is amazing! Lots of different crossings, swings and zipline make it great fun

30 September 2018
Unprompted review