Wickes Reviews 

I have been waiting for a refund of £29.55 for a item I cancelled, I spoke to customer service three times but they still haven’t refunded my payment method, there is no excuse for this treating customers this way
Order number Order 700790207

Tried returning a door frame to Swindon branch. Packaging was damaged but exactly as supplied by another Wickes. They refused to take it back even though it was clear so see that the product was intact and in good order. When I think of the amount of money and kitchens I have bought in the past, this seems unreasonable. I was not happy and will now go to an alternative store.

My delivery was 2 days late. Almost all of the tiles were smashed which wasn't Wickes fault. Trying to get my tiles replaced has been an uphill battle and this is because I ordered ONLINE. If I had got them from a shop, I would have had an immediate resolution. Having called Wickes online on Wednesday, I was told I would get an email in the afternoon. Didn't happen. Messaged them the next day, still no reply today. So I have called and new tiles have now been arranged but I can't get delivery until sometime next week as booking slots for the weekend are full. If they had done what they said they were going to do on Wednesday, then I wouldn't have been left having to cancel my tradies who have all been held up because of this unnnecessary delay. Poor customer service.

Frankie always makes my experience at wickes great, his help and his customer service skills are truly a credit to him and wickes, I don’t shop anywhere else knowing Frankie is there to assist me,
I hope he gets the credit he deserves

Great service from Sejal! Great communication and quick service! Would highly recommend

Shashi was very helpful. I needed to return something without receipt and she took her time to find me on the system and retrieve my receipt in order to get my refund. Thankyou Shashi

Lynne in the design team always goes above and beyond to help and advise on bathroom projects.
Always my go to for all bathroom and kitchen projects.

Brilliant experience with Duncan at Newport Wikes, very professional and personable and very helpful for a first time buyer who is pretty much clueless at the moment! Lovely man, and deserves recognition.

The staff were really helpful, especially Kay, who gave me a lot of helpful advice and hacks on how to paint a room. She also showed me products that made the most sense financially. I felt overwhelmed at first, because it was my first DIY job ever, but she made me feel more confident. Thanks Kay.

Best good service costumer deepak he is so good at for kitchen design

From the initial design through to delivery and the final build, Wickes delivered an excellent service. Everything ran to plan with no major issues, and the regular updates throughout made the process so much more convenient than managing it on my own.
The installation team at Piervale were also brilliant—their workmanship was top-notch, and they kept me loop-in on every decision during the fit. I couldn't be happier with the end result and wouldn't hesitate to use Wickes again.

We have recently purchased a kitchen from Wickes. We dealt throughout with Wayne Wright at the Chippenham branch. From start to end he has been outstanding. He has helped us through the whole process, planning, kitchen selection and then linking in with us thru the delivery & installation side. If I was in business offering the services that Wickes offer, Wayne would most definitely feature on my staff. Thank you very much for a 5 star experience.

Sian was amazing and made the whole process nice and easy . Our kitchen fitter Ben was also fab. We are so pleased with the end result. Highly recommend . Thanks again .

I went ti perry barr store today girls. Was on tills brilliant. Very knowledgeable girls

I bought an oven from Wickes Derby and had a really positive experience. Chris and Bev were both very helpful and made everything straightforward from start to finish. Two other members of the team also came out and loaded the oven into my car without me even having to ask.

The whole process was easy, everyone was friendly, and the customer service was excellent. Thank you.

Hi. I went into the store on my own needed 4 pieces of long decking. I took it to the till it was coming up as £8.00. I Spoke to Steve at the till where I picked it up from was showing £7.00 a peice. Steve went out his way to check the price where I picked it up from was very helpful and Spoke to Manager and gave me the price adjusted to £7.00. I found Steve to be very helpful in loading car with the Decking as I was on my own. He made sure he loaded my car Carefully as not to scratch anything. Took his time did not rush me. .I felt so overwhelmed by his service I felt I must write a review. His a Asset to Wickes. Steve made my visit to the store so pleasant that I would like to go back again for any future needs. Thanks Steve. 😊 May God Shower you with Blessings. Ameen. 🤲🏼

Great staff, really good selection of stuff for a medium sized store. Tony was particularly helpful last time I visited

Wow had a great experience at wicks Blackpool this week. Member of staff went above and beyond helping me with my options. Saved me time and money. Thank you Mark You deserve a lot of credit for the work you do.

DON’T USE THE DELIVERY SERVICE.

I purchased 2 items from Wickes to be delivered. 1 item turned up. They had clearly not bothered to load the second into the van. I phoned up twice and was given a very empty “we’ve escalated it via email” both times after a 20minutes wait. I had no email to confirm any delivery update.

I’ve paid for this item and they can’t even be bothered to send it to me. Horrendous service which I won’t be using again and I’ll be advising everyone to do the same

Michael & Shar were very helpful