Wickes Solar Reviews 

Great that they pick up phone calls quickly. Not great with after care. Someone was supposed to call me this month. The brushes fell off the roof within a year and pidgins roosted under the solar panels.
I waited till today for the callback. Apparently they can’t fix a date for the repair this morning. I have to wait for a callback. When I asked when that would be, I didn’t get an answer. Hopefully it will be later today. Then I can improve star rating.
Brilliant, I have just had the callback and I have a date for repair. Thank you 😊

Installation team were great. Andy the electrician explained everything really well.
We are still waiting for the export licence over a month later and no updates despite chasing. There seems to be just one person Dawn to take all post installation calls she’s very nice but obviously can only pass on messages.

Appalling Customer Experience – Yet More Excuses from Wickes Solar

I am genuinely astonished at how difficult Wickes Solar has made what should be a straightforward process of obtaining a quotation for a solar installation.

I had a scheduled Teams appointment at 1pm, which I attempted to join. The meeting never took place. I subsequently received an email from their Remote Sales Manager claiming he had been waiting in the meeting until 1.25pm but had received no notification of my attempt to join, suggesting there must have been a technical issue with Teams.

Frankly, I find this explanation difficult to accept.

I use Microsoft Teams every single day and am extremely familiar with how it works. To suggest that someone sat in a meeting for 25 minutes, apparently unaware that a customer was attempting to join, without making any effort to contact that customer directly, is quite extraordinary.

Even if there was a genuine technical issue, why not pick up the telephone or send an email while the appointment was supposed to be taking place? Surely that is basic customer service?

Instead, another wasted appointment and another excuse.

I am a genuine prospective customer looking to make a significant investment in solar energy. I should not have to chase a business simply to give it the opportunity to quote for my installation.

I have agreed to give Wickes Solar one final opportunity to demonstrate that it can provide a reasonable standard of service. If that fails, I will escalate my concerns to senior leadership.

My question to Wickes Solar is simple: if this is how you treat prospective customers before they have spent a penny, what confidence should anyone have in your aftersales service?

Extremely disappointing, frustrating and completely unnecessary.

1 out of 5 stars.

Very professional from quote to installation. Took care with our property and made installation as unobtrusive as possible.

Friendly and helpful in helping me set up the devices

Highly recommend wickes solar, made the whole experience so easy, plus I got installation during my renovation and the wickes team helped plan meticulously, the installation team recommended that I could get 4 extra plates and the wickes team sourced these within hours.

So pleased with having a solar home, I’ve been saving money since day one and I get even more production than originally anticipated thanks to the installers.

Big thank you to wickes team
Brandon (Sales)
Coby (Remote Surveyor)
Ellie (Head of Survey)
Jordon (bookings)

Installers:
Bobby and the Alpha Solar team!

It started positively with the sales advisor providing friendly and simple guidance.

The installation day came and problems started with this team not aware of the plan I had agreed with the surveyor. This meant lots more drilling and disruption as well as stress so I had to take time off to sort this out, over the two days.

After the installation, and we are now at about a month since this took place, I have a damaged gutter, metal poles left on my property and worst of all, a faulty system.

My system is exporting pretty much all the energy for which I am yet to receive the documents for to sell it. It is doing this because it is not accurately tracking how much my house needs as my energy bill shows, with no change at all to the import grid consumption or cost. The app shows the property barely using any energy so it think everything else can be exported... for free.

No one has contacted me to resolve anything even though I am constantly speaking to the customer service team. They say they have shared these issues but I still have them.

A month on and I have paid a large amount of money and been left with damage and a solar system that doesn't work.

Where do i start....My journey with Wickes Solar was from star to finnish with my Tesla unit really professional always respectful of my home
Thank you again & will be recommending them to family & friends

If i got chance starting all over i will not pick wickes for my solar system installer, waited for half year to complete the job, and price are much higher than the contract i signed for. Took 4 days complete the job, first day saying my roof not strong enough asked me to find a roofer to fix before they can come back to do it (but only give me 2 weeks time to find one as the scaffolding was up) then Team didn't show up on the agree day, or just showed up other day and rang the door bell but the parts not yet arrived. The whole solar installation journey really drive me mad

Johnny and neil came and sorted out the battery. Very knowledgeable. Did a fantastic job. Pleased with their service.

The guy was so lovely. Took time with me and listened to what I had to say. Understood I was at work and sent me an e-mail to get in touch when home. So nice to have someone treat you nicely not get annoyed when you don’t fully understand.

Charlie barker was really helpful and solved my problem.

I can recommend Wickes Solar, we had a more complicated roof arrangement and tesla system. It took time to finalise the system but the process went smoothly. The installation team took time to route cabling to our preferred route. The tech team at Wickes are extremely helpful and ensured the system is operating at its full potential. Thanks to all at
Wickes Solar

Jonny and Neil turned on time and quickly swapped our battery. Recommended

Jonny and Neil were brilliant. Friendly and competent. Neat job would recommend them.

Neil and Jonny did great job thanks

"I just wanted to confirm that John and Neil did a fantastic job. Their communication and workmanship were excellent from start to finish. They were professional, punctual, and left everything neat and tidy. Highly recommend!"

Avoid at all costs. There seem to be serious problems with the company’s battery supply. We struggled to get our first set of batteries about four years ago, and now, with two out of three batteries needing to be replaced, the company has simply disappeared. I have been trying to contact them for over three months, but they completely ignore my emails and I cannot get any response.
I’m sure their customer service team will post a nice reply to this negative review, as they always do, but I would much rather they actually replied to my emails, provided an update, and gave me a clear timeframe for when my replacement batteries will be installed

Great communication skills very helpful no messing did what I needed very efficiently thanking you all for swift help

Matthew was brilliant and talked me through all I needed to know - Thank you so much

Very happy with the service from Jonny and Neil . I had my solar panel battery installed and they were very kind and polite, they even helped me use my solar panel app