Simplelighting.co.uk Reviews 12,932

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and excellent value. Many consumers highlight the competitive pricing and the wide range of products available. The service is frequently described as outstanding, with many people appreciating the fast and efficient delivery, as well as the helpfulness of the team. However, some customers also noted issues with delivery services, such as missing address information or delayed updates, which caused inconvenience. A few people experienced problems with product durability, specifically with lights not tightening or a faulty motorized socket. There were also isolated reports of poor after-sales service regarding faulty bulbs and undelivered parcels.

What people talk about most

Product

Customers had positive experiences with product quality and value. Many reviewers praise the excellent... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt delivery times,... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and reasonable... See more

Quality

Consumers find quality to be positive. Many reviewers praise the good quality of LED lights and downlights,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the outstanding, great, and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent LED strip lights at a very good price. We bought 'warm' LED strip lights to replace our kitchen fluorescent lights, and they look great, making the kitchen bright like sunshine without the... See more

Rated 5 out of 5 stars

Correct size of lights for inside my triangular kitchen underlights. Eventually found this company who do the cool white shade, everyone else seems to only do the warm white which I already had. Pro... See more

Rated 5 out of 5 stars

Brought lighting for a wardrobe project. Big thanks to the sales team, especially Will for going through everything and suggesting the best options to complete my project. He then draw up the invoice... See more

Rated 5 out of 5 stars

Bought 5 of these LED’s with 2 transformers for my new kitchen. The light they give off is perfect. Having the 3 light settings was what drew me to these and they are well worth it. Really simple inst... See more

Rated 2 out of 5 stars

never again! I'm not DIY minded ! We bought an 40w LED panel light and eventually needed an electrician to install it! cost us more in the long run! Driver for panel should be connected with the... See more

Rated 5 out of 5 stars

Very good service. Saw the same lights, at a very well known plumbing company, which were triple the cost. Slight mix up on the delivery (missing info on del address) which they rectified straight a... See more

Rated 5 out of 5 stars

The site was easy to navigate and choose the lights I needed. They were dispatched quickly and when I called customer services with a question before I fitted them it was answered quickly. The only... See more

Rated 5 out of 5 stars

The sales team were super helpful in getting everything together to meet the requirements of my DIY plans to install under cabinet lighting. It was arranged really quickly and it was very straightforw... See more

Rated 5 out of 5 stars

Ordering on the website was very easy and quick. The price for these lighting strips was amazing, and when they arrived. Was really glad to see that they were very good quality, which I wasn't quite e... See more

Rated 5 out of 5 stars

I recently bought 8 LED ceiling lights (6 feet long ones). The price was very reasonable. The quality of the LED lights were excellent. The lights were delivered in a timely manner. From ordering to r... See more

Rated 5 out of 5 stars

I’ve purchased LED lamps from them before and now having purchased the New LED fittings have all proved to be excellent buys. I have not had any issues at all from purchasing these through to the inst... See more

Rated 5 out of 5 stars

I have ordered cabinet lights from Simplelighting on a couple of previous occasions. I come back each time because I usually find lights which suit my needs, at a very good price, and they are delive... See more

Rated 5 out of 5 stars

Great quality products so far, and to the absolutely best price ever… with a fast delivery, very well tracked and option for FREE and or tailored! Defo choosing you guys for my next product, I wish t... See more

Rated 5 out of 5 stars

Superb. Friendly and accommodating, even when it was my mistake that caused a rethink. The product, when it arrived, was well packed and clearly labelled according to the specifics of my order. Now i... See more

Rated 5 out of 5 stars

Placed several orders and always been happy with price and service. Recently had an issue with the driver for an LED strip we’d bought and Chris on Support sorted it out for us. Delighted. I highly co... See more

Rated 5 out of 5 stars

I found Simple Lighting when I needed to replace some old fluorescent lights in my garage. The ordering process was simple and I received my LED replacements in super quick time. Everything was packag... See more

Rated 5 out of 5 stars

I had a query with how to configure a new lighting installation on a media wall and Chris was extremely helpful in guiding me and suggesting fittings and bulbs. I ordered the items and they were deliv... See more

Rated 5 out of 5 stars

Easy and simple web site, good product range and competitive pricing. Delivered within specified time and well packaged. Will order with them again and will recommend them to family and friends.

Rated 5 out of 5 stars

Great service by team Delivery always very fast. LED Lights good quality. I had a problem with a light from a previous order and was sent another 1 FOC to replace it. Highly recommend this company all... See more

Rated 5 out of 5 stars

Found these by accident after I had already put in a order elsewhere. These saved me £40, ordering was easy, delivery was reasonable and the lights are a hit with my customer. I'll definitely use ag... See more

Rated 5 out of 5 stars

Absolutely fantastic service. Fantastic quality. Put the ceiling lights up the same day they arrived. And couldn’t be happier. Great service and fantastic prices. Will definitely be using again... See more

Rated 5 out of 5 stars

After reaching out to Simple Lighting for help with my lighting needs, they promptly crafted a solution for me in just one day. Once we settled on the cost, the lights and drivers were at my doorstep... See more

Rated 5 out of 5 stars

Made low cost order out of office hours with next day delivery at £5.99 . Was dispatched first thing the following morning by DPD and safely delivered 24 hrs later.

Rated 5 out of 5 stars

Quite simply, did all the basics right. Easy to navigate website to purchase, fair prices and speedy delivery. Will definitely be using again for my lighting needs.

Rated 5 out of 5 stars

Was having great difficulty locating these particular LED lights and then found them easily on the Simple Lighting website. Delivered promptly next day and very happy.

Rated 5 out of 5 stars

Great products at a reasonable price! Quality always costs a bit more, but well worth it! After sales support was also good Have used you several times now, and will be back again soon for my next... See more

Rated 5 out of 5 stars

I asked simple lighting to work out my lighting solution which they did within a day, and once the price was agreed I had the lights and drivers delivered within 48 hours

Rated 1 out of 5 stars

The lights are not sturdy and don’t tighten up and keep falling down plus the bulbs are held by 2 metal strings make it look very ugly

Company replied

Rated 1 out of 5 stars

This item was out of stock for months maybe look at replenishing your stock much quicker than this item has taken I know it may be out of your control but I still think 5 months is a bit to long item... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate and I found what I wanted and then had to speak to an assistant who help me find other stuff, good service that didn’t require you to wait 20mins on hold.

Rated 5 out of 5 stars

Always a great service, super fast delivery,very nice product brilliant price. Easy to fit couldn’t ask for anymore thank you

Rated 5 out of 5 stars

These downlights are very reasonably priced and also fire rated. Easy quick in and out connections. One of mine had a holding clip missing but a couple were put in the post same day so did not hold... See more

Rated 5 out of 5 stars

Great range of light bulbs at a reasonable price. Disappointed the threshold for free postage was set so high. Well packaged though and a swift dispatch

Rated 5 out of 5 stars

Absolutely first class. Have just found this company and the service is outstanding! Chris looked after me after very well and I look forward to using this company again soon.

Rated 5 out of 5 stars

Easy ordering, arrived quickly Very pleased with quality of downlights Just finished fitting them they look good 😁

Rated 1 out of 5 stars

I bought a 4 LED battery strip light to put in a cupboard. What a joke! The bracket that attaches by adhesive to the "roof" of the cupboard shelf, barely grips the light tube. The tube has a button to... See more

Rated 5 out of 5 stars

So far our bowling club members are extremely pleased with the luminaires, hopefully the last for the specified time scale.

Rated 5 out of 5 stars

My go to company for LED strips lights. Everything works well. Used this company before. Good products, no hassle ordering. Returns a bit long winded but hey..

Rated 5 out of 5 stars

We’re really pleased with the quality of products and speed of delivery from Simple Lighting. The website is easy to navigate and the response is really good. Very pleased by the products ordered

Rated 5 out of 5 stars

Good products, used on several occasions, never any hassle and best of all on this occasion, stopped order before processing so I could change it.

Rated 1 out of 5 stars

Order was placed delivery was paid on 3-5 days good Deere advised by royal mail for Thursday on Thursday advised delivery could not be made due to insufficient delv address on checking no number or s... See more

Company replied

Rated 5 out of 5 stars

Easy order, quick delivery. Unfortunately we haven't put it up yet as having kitchen refurbished. Many thanks

Rated 5 out of 5 stars

From initial telephone enquiry my request was dealt with courteously and efficiently, then my order was processed and delivered in similar manner. A refreshing helpful experience thank you. Your busin... See more

Rated 5 out of 5 stars

Super bright LEDs - even the plumber agreed ! I had 4 installed in my kitchen, but I think I only needed 2 ! Fast dispatch from seller. Arrived well packaged. Will buy from again.

Rated 5 out of 5 stars

Really good experience. Good prices, accessible website and the shipping/comms were bang on. Will order again!

Rated 1 out of 5 stars

We purchased a motorised pop up socket on 17/3/24 for our near future new kitchen which was completed in June 2024 & got the pop up socket fitted. It raised fine but was problematic from day one. We c... See more

Company replied

Rated 5 out of 5 stars

Easy to install as I was swapping them for the old fluorescent under counter lights in the kitchen. They have a good brightness and the price was great

Rated 5 out of 5 stars

Great and speedy service . Kept me informed of delivery along the way would definitely use this company again

Rated 1 out of 5 stars

Terrible after sales service and can’t accept that bulbs were faulty! Have sent information they requested, photos, they also requested, but the bulbs worked when they were installed, (literally a c... See more

Rated 5 out of 5 stars

Ordering online was very easy and the prices extremely competative. The items were dispatched quickly and arrived in 2-3 days in perfect condition.

Rated 5 out of 5 stars

Smooth process from ordering to delivery. Product was perfect too, as listed on the website. thank you

Rated 1 out of 5 stars

Hi, unfortunately i ordered an LED 1800 tube for the garage, when opened realized it was an incorrect item. I immediately followed the returns policy and 4 steps approach. Simple Lighting does not pro... See more

Company replied

Rated 1 out of 5 stars

I placed my first order with Simple Lighting and it will be my last. The goods were never delivered and the courier placed the parcel elsewhere. Instead of putting this right, the company blamed... See more

Company replied

Rated 5 out of 5 stars

It arrived ahead of time, was easy to set up and worked correctly first time. I will return for future lighting project products

Rated 5 out of 5 stars

Amazing service honestly Arrived the next day wich did not expect to arrive so fast By far the best service so far 👌


Company details

  1. Lighting Store
  2. Interior Designer
  3. Kitchen Supply Store

Written by the company

We are a leading retailer and wholesaler in the UK of Lighting. We specialise in the following areas. LED Lighting, LED Tape, LED Strip Lights, Indoor and Outdoor Lighting. We have years of experience in the sale of lighting and have thousands of delighted customers. Our team are always more than happy to advise you of the best lighting solution for your project.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Confusing!

never again! I'm not DIY minded ! We bought an 40w LED panel light and eventually needed an electrician to install it! cost us more in the long run! Driver for panel should be connected with the fitted male adapter only to (a proper junction spur box) with the proper female connector via the mains!...not supplied with local authority housing! not surprised!! UPDATE: Light arrived with bash in rear housing Probably due to careless butterfingered couriers? Electrician had problems connecting to the mains Faulty Goods or mishandling in transit who knows??...

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Ive used these a lot as a joiner doing…

Ive used these a lot as a joiner doing media walls and kitchens etc.... and although i have no issues previously the 1 time i do have an issue and had to speak to customer services i found this very poor indeed, very rude, very defensive for no reason accused me of lying told me ive phoned the wrong number.

simply i bought some black LED strip profile with the black profile indert, and this is sooooo bad it lets no light through so ive left the customer with no cover over the lights until resolved, i phoned last week and spoke to a lovely lady who listened and took all my details and some someone will contact me to discuss, it wasnt even a complaint it was feedback and the hope that they could send me some clear profile diffusers to resolve the issue?

cut to today and iven not heard anything so i called again to a guy who answered the phone so i breifly told him that a spoke to a lady last week, he cut me off and said we dont have any females work here youve got the wrong number or your mistaken who you ordered from? i said i wasnt and 100% no where i bought from as i had the invoice in my hand, i explained it was a lady and im not mistaken and after back and to of him telling me im wrong it turns out they have a virtual assistant company that takes messages (how is a customer supposed to know that when they answer the customer services number) i sepnt 7 minutes on the phone to this lady who said she wasnt technical and someone will phone me back.

anyway explained the profile diffuser was poor in black and blocks all the light out so renders them pretty much useless, he basically said tough theyre not very good - to which i got angry and said his customer service was Sh!* i was about to place a £600 order for some other equipment in the hope he would offer a small discount to reflect the fact i would need to buy £30ish of extra profile to rectify the poor product choice. or send some channel out, i wanted to speak to them first as i knew i had another order to place so therefore trying to order as 1 incase they offered free product replacemnt it would actually save them footing the delivery bill and could send complete with my other order.

now i will place the order with another company and in the vague hope that people who read this review it will deter people from ordering from places with poor customer services which is a trend that is all to familiar with online companies these days.

£30 or the equivilant discount would have kept a customer for a long time now it appears i will shop elswhere.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought a 4 LED battery strip light to…

I bought a 4 LED battery strip light to put in a cupboard. What a joke! The bracket that attaches by adhesive to the "roof" of the cupboard shelf, barely grips the light tube. The tube has a button to switch the light on. The button requires moderate pressure to activate the light and - hey presto! - it knocks the tube straight out of the bracket!!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website good pricing and…

Easy to use website good pricing and very fast delivery.
Needed under cabinet lighting looked on thier website found what i needed and place an order a Thursday they delivered on the following day.
Easy installation good instructions very happy with the service.
I would recommend and i will use again

5 February 2026
Unprompted review
Rated 5 out of 5 stars

After reaching out to Simple Lighting…

After reaching out to Simple Lighting for help with my lighting needs, they promptly crafted a solution for me in just one day. Once we settled on the cost, the lights and drivers were at my doorstep in under 48 hours.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to install

Easy to install as I was swapping them for the old fluorescent under counter lights in the kitchen. They have a good brightness and the price was great

8 June 2025
Rated 1 out of 5 stars

I placed my first order with Simple…

I placed my first order with Simple Lighting and it will be my last. The goods were never delivered and the courier placed the parcel elsewhere. Instead of putting this right, the company blamed their courier and made me complete forms that should never have been required.

I sent a lawful cancellation request on 5 November and received no reply for five days. When I called to chase this, the sales manager spoke to me in a very dismissive and defensive manner, which only added to the frustration.

I have now finally received a refund, but only after chasing multiple times. The whole experience has been unprofessional from the lack of communication to the attitude shown when I asked for my rights to be respected.

A very poor first impression and certainly my last order with Simple Lighting.

29 October 2025
Unprompted review
Simplelighting.co.uk logo

Reply from Simplelighting.co.uk

Hi Ryan

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience, and we understand how frustrating this must have been. This isn’t the level of service we aim to provide.

We’ve reviewed the situation internally to make sure the issues you encountered — including the courier error, the communication delays and the handling of your cancellation — are addressed with the relevant teams. We’re also reinforcing our processes to ensure that future orders and enquiries are dealt with more smoothly and professionally.

We’re pleased that your refund has now been completed, and we apologise again that your first experience with us fell short of expectations. Your comments have been taken seriously, and they’re helping us improve.

Thanks
Simple Lighting Team

Rated 5 out of 5 stars

Highly recommended

Placed several orders and always been happy with price and service. Recently had an issue with the driver for an LED strip we’d bought and Chris on Support sorted it out for us. Delighted. I highly commend Simple Lighting.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Mustafa

First of all, thank you for caring so much about your customers. I have shopped with you many times before but I have never worked with a seller/team that has built such strong teams as yours. You are doing a great job and this should make you proud. You are simply perfect. I will work with you again. I pinned you to the top of my google page 🥳

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor after sales, and faulty products.

Terrible after sales service and can’t accept that bulbs were faulty! Have sent information they requested, photos, they also requested, but the bulbs worked when they were installed, (literally a couple of weeks ago, and they stopped one by one, on separate circuits)
Asked to speak to the electrician but I’m not going to insult him. I’ve had to buy additional bulbs, (from elsewhere), and they work! Proves the ones they sent were faulty! Wouldn’t recommend, due to poor returns/refunds policy! Saving money was the reason I shopped there, but it’s costing me more!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class.

Absolutely first class. Have just found this company and the service is outstanding! Chris looked after me after very well and I look forward to using this company again soon.

10 September 2025
Unprompted review

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