I placed my first order with Simple…
I placed my first order with Simple Lighting and it will be my last. The goods were never delivered and the courier placed the parcel elsewhere. Instead of putting this right, the company blamed their courier and made me complete forms that should never have been required.
I sent a lawful cancellation request on 5 November and received no reply for five days. When I called to chase this, the sales manager spoke to me in a very dismissive and defensive manner, which only added to the frustration.
I have now finally received a refund, but only after chasing multiple times. The whole experience has been unprofessional from the lack of communication to the attitude shown when I asked for my rights to be respected.
A very poor first impression and certainly my last order with Simple Lighting.
Reply from Simplelighting.co.uk
Hi Ryan
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience, and we understand how frustrating this must have been. This isn’t the level of service we aim to provide.
We’ve reviewed the situation internally to make sure the issues you encountered — including the courier error, the communication delays and the handling of your cancellation — are addressed with the relevant teams. We’re also reinforcing our processes to ensure that future orders and enquiries are dealt with more smoothly and professionally.
We’re pleased that your refund has now been completed, and we apologise again that your first experience with us fell short of expectations. Your comments have been taken seriously, and they’re helping us improve.
Thanks
Simple Lighting Team