Wickes Reviews 

We have recently undergone a big house project including an extension & complete new kitchen.
Adam McNamara from the Bolton branch was outstanding and made our Wickes experience seamless. He designed the perfect kitchen for our new extension.
Adam’s knowledge and design skills are unbeatable and he is professional with a great personal touch. His passion and energy was inspiring and he came up with ideas we hadn’t considered.
From start to finish every detail was discussed and followed up.
We cannot thank Adam enough for the perfect kitchen for our home and would thoroughly recommend him.
Thanks so much
Louise & Ian Tollitt
Bury

⭐⭐⭐⭐⭐ Great service from Katherine

Katherine was very friendly and helpful., she’s a real asset to your team!! She listened to what I needed, knew the products well, and helped me find exactly what I was looking for. Really good experience overall.

Emma was absolutely phenomenal in designing our kitchen. While we knew what we largely wanted, Emma was about to sort out the practicalities and intricacies of the design quickly and effectively, and asked questions and made suggestions to help benefit our design. At no point did we feel like we were being "sold to", rather instead simply "helped".

Ordered coving kit and adhesive, received curtain poles and adhesive. Two hours of trying to resolve it ended in an email confirming the delivery of another wrong item. Had to contact them again to say I want the coving kits I had paid for. Customer service is very poor and difficult contacting them. Ordering, paying and receiving the correct items should be straight forward but not with Wickes, they think they can send you anything regardless of what you ordered and it is up to the purchaser to sort out their mistakes.

When I arrived, I received a big smile and welcome from Marie. She made me feel so comfortable. I had a few bags of pebbles I was returning because they were too large and wanted to get some smaller ones. Marie explained the returns procedures which was very helpful. I must not forget Nathan who took the returned bags of pebbles out of my car, which were very heavy, I must say. He also helped me pick smaller pebbles and loaded the bags into the car. Everything went so smoothly. Thank you very much Wickes 😊

Tried to return guttering pipes, clips joins, bends well over £100 worth of stuff, was over my 30 days as was waiting for builders to come back. Refused to let me return even though these are core items sold regularly, non seasonal or perishable. Was happy to accept a credit note but wouldn’t even do that. All parts were in resale quality! 30 days is not long enough, b&q 90 days!!!

We wanted to look at a new Kitchen and Bathroom for our apartment - We worked with Wade McCleary at the High Wycombe Branch. He was very professional and attentive and produced just what we were looking for. A very good design and pricing procedure which was easy to follow - Thanks Wade.

Great service and good stocks.
Gemma in store was fab as always. Always seem to get a warm welcome.

Anne newport rd cant do enough to help you quick at til so your not hanging around and pleasure to talk too !

We have had our bathroom renovated by Wickes, it has had to be done twice because of poor workmanship and now 10 months after the second time we have a leak and the radiator is rusting. They have now said that the bathroom towel rail is in an area of high condensation hence why it’s rusting and the black enamel has come away and the leak isn’t covered. Abysmal tradesman, customer service worst I’ve ever experienced

We ordered a kitchen from Wickes - for us it was pretty pricey (around the £5,000 range)

Three things went wrong.
1. They failed to design the kitchen with enough units. Meaning we had to last minute go and buy an extra unit.

2. The renders we approved failed to highlight or show the irregular gap between one side of the extractor fan and the units. When you're spending the best part of 5k - this should have been highlighted in the renders.

3. They added unnecessary items to the order that weren't needed, and then rejected to provide a refund for the items they decided to add to the order - as it was over 30 days since we ordered and fitted the kitchen.

I'm generally quite relaxed with minor issues. But this is Wickes and we paid £5k for a kitchen. At £5k I expect everything to be flawless. And the fact they won't refund items that weren't needed is disgusting behaviour for such a big company.

I actually work in refurbing properties. I ordered a Selco Kitchen for a fifth of the price and they even offered a refund on some unnecessary items 1 whole year after I actually bought the kitchen.

Companies need to learn how to treat customers. I for one have ordered my last Wickes Kitchen.

All we wanted was a refund on the unopened and undamaged items that they decided we needed. It seems Wickes doesn't seem to have any people with a brain that understands common sense.

I shop at Wickes in Staines daily and the staff on the front end particularly Rouba, Vasuki and Daisy are very helpful and I look forward to seeing them every day.

Wickes nightmare continues bent over bath at 82 washing up cups and plates as no water in kitchen four weeks of chaos trying to get round boxes fridge freezer blocking hallway old kitchen smashed up in front garden strange how when we cancelled order and told them to collect delivery that 1 man turned up to start ripped kitchen out and nothing in four weeks nothing done never pay for something up front kitchen ordered and paid for in march

I went to the Wickes in Northampton Riverside Retail Park. I purchased some compost and was on my way back to the car with my friend who has a disability. Paul, the store manager called out and asked if we needed a hand. We were struggling to get the bags in car and he came over ,put the bags in the car for us. He wished us a good day. Thank you so much Paul for your assistance, you are a credit to Wickes.

Was in the burgess hill store today and Shirl was on hand to help me, and what a great job she did!
Thanks A*

Jonathan from Thetford, Norfolk was amazing! He was attentive from start to finish. He sourced some fire proof adhesive, he helped me select my tiles and even went online and found the very black matt ones I needed! He then completed an online order for me! Then after this was all completed he carried everything to my car and loaded them it!
Amazing customer service, totally respectfully, and treated me as a valued customer ! I'd give 6 stars if I could!

I wouldn't even give this company 1 Star but thats the lowest i could do
Bought a kitchen which i thought was expensive at the time but my wife was happy with it, we waited 6 months and the week before fitting everything got delivered to our house,the weekend before fitting we gutted our house and did extensive prep ready for the fitters, Monday came and no fitter turned up,they didn't answer the phone and were unreachable, eventually someone from Wickes contacted us to see how everything was going,we told them what had happened and they contacted the fitter to be told he wasn't doing the job,no explanation thats it,we then heard nothing from Wickes for a few days and there answer was to take the kitchen back and no fitting,we were left with nothing and now are in a right mess as have not much stuff left,3 weeks on and Wickes have still not refunded my deposit after we cancelled the whole kitchen, they have my money and keep making excuses as to why they haven't refunded us,there customer service is a total joke, anyone reading this review please save yourself the hassle and buy your kitchen elsewhere

Excellent service from Pinny, also Sashi quickly completed an exchange for me!

The young assistant on the shop floor of the Winterhill branch was helpful and friendly. But when I got to the till the young blonde girl was very rude. She told me move to this till over there and didn’t say please. After I paid she said “there you go” and not thank you or have a nice evening.